--- title: "GlossGenius Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of GlossGenius. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if GlossGenius is a good fit for you!" source_url: "https://www.softwareadvice.com/scheduling/glossgenius-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Appointment Scheduling Software](https://www.softwareadvice.com/appointment-scheduling/) / [GlossGenius](https://www.softwareadvice.com/scheduling/glossgenius-profile/) / GlossGenius Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/scheduling/glossgenius-profile/) Reviews [Alternatives](https://www.softwareadvice.com/scheduling/glossgenius-profile/alternatives/) # GlossGenius User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 351 ### Secondary ratings - Ease of use: 4.8/5 - Customer support: 4.7/5 - Value for money: 4.7/5 - Functionality: 4.7/5 ### Rating distribution - 5 stars: 305 reviews (87%) - 4 stars: 30 reviews (9%) - 3 stars: 7 reviews (2%) - 2 stars: 3 reviews (1%) - 1 star: 6 reviews (2%) ### Most mentioned pros - I really love using GlossGenius for my business it's like having an assistant that not only helps with clients reminders but to keep in file every service, formula and products they purchase. - I like that it sends me texts and asked me to leave notes via text, I like that it sends my clients several reminders and confirmation requests, I like that I asked my clients for reviews and got it integrates with my website very well. - How the application allows you to customize how you want your customers to view your site the ease of adding photos and moving them around for your portfolio and most of all the email or text message responses for reminders for the customers appointments ### Most mentioned cons - I’ve made the mistake of booking a clients appointment in a rush on the same day as the previous booking 😅Also it would be helpful to be able to click the booking time wanted without the secondary screen pulling up a random time when rebooking. - Not being able to add multiple credit cards on client files, no memberships or recurring payments, not being allowed to collect cancellation fees until day of, not being able to distinguish what forms different clients have to sign, limited form options. - the only problem i have noticed is i have to keep my working hours open longer than usual for clients to be able to book my longer services but that allows clients to book shorter services after my last starting time. ## GlossGenius customer reviews Showing reviews 1-25 of 351 (page 1). ### Six weeks in, we never took a single booking - Overall rating: 2/5 - Reviewer: Melissa W. - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: less than 1 year · monthly - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered I'm a marketing consultant and I recommended GlossGenius to a solo lash and skincare studio. I managed the migration myself and documented it as it happened. Six weeks after the transfer request, my client had an account she couldn't open in front of a client, a calendar that didn't match her business, and no answers. She cancelled on October 23 without ever going live. She is still on her old platform. I cannot tell you whether the software is good. We were never allowed to find out. If you are starting fresh with no existing clients, your experience may be completely different. If you are migrating an active book of business, understand what you are agreeing to: your calendar goes into a queue with no deadline and no fallback, and whatever they eventually load is a snapshot of the business you had when you submitted, not the one you have when it arrives. Keep your old platform running and do not set a switch date until the transfer is verified. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros I can only speak to setup, because that is as far as we ever got. Building the booking site and the service menu was straightforward, and the services their team eventually imported were accurate. That is the honest extent of what I can tell you about this product. My client never took a booking on it, never processed a payment on it, and never ran a day of her business on it. #### Cons The data migration. There is no self-serve import for clients or appointments, so you are completely dependent on their transfer team, and there is no committed timeline. We submitted on September 10. Services were loaded October 8, twenty-eight days later. Clients and appointments came October 14, built from an export that was three weeks stale by the time they used it. The calendar that landed had appointments that no longer existed and was missing roughly sixty real bookings. Nobody warned us an export could go stale while sitting in their queue, and that single unflagged failure mode is what broke the whole migration. I rebuilt the entire six-month calendar by hand and sent corrected files with written instructions on October 15. Nothing was done with them and nobody replied for eight days. Pricing also moved under us mid-migration. A plan increase landed while the account still wasn't usable, and card-on-file and online payments are priced at 3.4% + 15 cents versus 2.4% + 15 cents for the same card tapped in person - so the stored-card feature they market as a reason to choose the platform costs noticeably more to actually use. --- ### The Best Appointment Scheduling Platform! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Retail - Company size: 2-10 employees - Product usage: less than 1 year · weekly - Reviewed: October 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros What I like most about GlossGenius is that it's built for beauty professionals, so it fits how a lash business actually runs, from long, detailed appointments to constant fill schedules. The platform is easy to pick up. Setup was quick, the layout is clean, and I was comfortable using it within a day or two without any formal training, making the learning curve super quick and easy. Online booking works well for lash services. I can set different appointment lengths for full sets, fills, and removals, and control who can book what. Clients can book 24/7 from my booking site, and automated confirmations and reminders have noticeably cut down on no-shows and late arrivals. Rescheduling, cancellations, and client notes are all in one place. I can save each client's lash map, preferred style, curl, length, and adhesive sensitivities, so every appointment feels personalized. Deposits and cancellation fees also protect my time on those longer bookings. The all-in-one setup of booking, payments, marketing, and a website replaces several separate subscriptions. Fewer no-shows and less time spent on admin and messaging make it well worth the cost for a solo lash artist or small studio. Overall, GlossGenius is easy to learn, reliable, and genuinely helpful for managing and growing a lash business. #### Cons The main drawback is that pricing can feel high for a solo lash artist just starting out, especially once you add payment processing fees on top of the monthly plan. Some of the more advanced features are also limited to higher-tier plans. Customization of the booking site and client communications could be more flexible, and reporting could go a bit deeper. These are minor issues compared to how much time the platform saves me day to day. --- ### Gloss Genius is genius! - Overall rating: 5/5 - Reviewer: Allison L. - Industry: Retail - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Gloss Genius is mainly used by people who work independently or own small salons/spas and it helps keep everything in order! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Appointment management and appointment scheduling made easy on the mobile access of this software. The online booking and security is value for money alone! #### Cons I had no issues. There were no learning curves and no bugs in the software. I highly recommend for anyone with salon business. #### Vendor response Hi, Brooks! We're thrilled to hear about your positive experience and that you enjoy the appointment management systems and the security GlossGenius provides. We are currently building more features, so please feel free to share any requests with us directly at support@glossgenius.com - Our product development team carefully reviews all suggestions! We are so grateful for your time and thoughtfulness in sharing your feedback🤗️ Have a stellar day! Replied June 2026 --- ### You won’t regret it - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Consumer Services - Company size: Self-Employed - Product usage: 1-3 years · daily - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I’m very happy with the service I have received and I will continue to use and recommend GlossGenius to everyone I can #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros They have added so many new features. I love that I’m able to completely customize appointments, prices and keep track of inventory all in one place. It has definitely been a game changer for my business #### Cons I don’t really have anything negative that I encountered. Only thing I wish would change is the payout. It like for maybe an instant payout feature. I wouldn’t even mind if it had a fee. Just access to funds right away would be great --- ### Great booking site, AWFUL account security - Overall rating: 2/5 - Reviewer: Verified Reviewer - Industry: Cosmetics - Company size: Self-Employed - Product usage: less than 1 year · daily - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered Yesterday I had $235 come out of my account when I decided to check my email, someone from a different state who was not me logged into my account and made the purchase I assume. I chatted with the help bot and asked if there was a customer service number I could call. The bot said no although the email regarding the suspicious login did have a phone number. I tried calling this phone number (within its operating hours) and the bot on the phone told me I called while the line was not in operation. I ended up having to settle with my bank and getting a new card. Later on in the day, after putting a ticket in explaining what had happened with my account, I got an email explaining how switching subscriptions will automatically bill the subscription I switch to, which had absolutely nothing to do with what I said, so overall poor costumer service. I’m very upset with this expirenced because I absolutely loved every other aspect of the app! (And as a side note, my password was secure and I did in fact have two factor authentication on.) #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 1/5 - Functionality: 5/5 #### Pros I loved how easy it was for clients to book appointments and the navigation was super easy to use when customizing your site, overall the organization and features were really great compared to other booking sites! #### Cons Poor Security and subscription fees. I opted for the free trial because I was previously using a different booking site. I wanted to try GlossGenius and when my free trial was over, it automatically selected a pricey plan when I only wanted the basic $24 subscription. I had to go in and change my plan after already paying $50 some dollars. #### Vendor response Hi Lyla! Thank you so much for sharing your experience! We are thrilled to hear that your clients are finding it easy to book and that the site customization has been a breeze for you. We aim to make the 'business side' of things feel effortless, so it’s great to know the organization and features are hitting the mark. Regarding the transition from your trial: I hear your frustration loud and clear. It’s never our intention to make members feel rushed or locked into a plan that doesn't fit their needs. We want the upgrade process to feel as transparent as the rest of our interface. I’d like to make this right. Would you be willing to connect with us again this time by emailing support@glossgenius.com or calling 1-888-979-7864? We will look into your account to address the price difference and discuss your security concerns in more detail. Looking forward to hearing from you! Replied March 2026 --- ### Avoid at all costs - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Consumer Services - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered Beyond bad. It’s garbage. They have prevented me multiple times from operating my business properly and REFUSE to respond to support tickets. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing. There is no redeeming qualities of this app. They lie about there pricing tiers, lie about the quality of service and lie about literally everything. #### Cons AI customer service, ZERO way to call or speak to a human when issues happen. Updating the app on a Sat rendering the app and way to collect payments unusable. Refusing to respond to help tickets. Basic options for editing appointments non existent. #### Vendor response Hi Rosie - Hi there! I am sincerely sorry that our platform has become a source of stress rather than the solution you deserve. It’s clear we’ve let you down —both with the app’s performance and with our recent support—that is not the experience we strive to provide. Would you be willing to reach out to us at support@glossgenius.com? We'd love to further assist and resolve any challenges you're having. We would love to reach out to you directly. However, there's no clue in your post that could lead us to you. Thanks once again - we truly value hearing from you! Replied March 2026 --- ### The Platform That Elevated My Beauty Business - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Design - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience has been transformative. GlossGenius helped me transition from simply providing services to truly running a structured business. It has given me organization, automation, and the confidence to scale with clarity. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I love most about GlossGenius is how it makes me feel like a true CEO. From seamless booking to payment processing and client communication, everything is streamlined in one place. It allows me to focus on delivering premium service while the backend runs smoothly. It’s not just a booking app, it’s my business partner. #### Cons As my business scales, I sometimes wish there were more advanced reporting and marketing automation tools built in. It’s a great platform, but growing CEOs always want more power features. #### Vendor response Hi, Briana! Thank you so much for your wonderful review! It truly means a lot to us and helps us understand what our customers appreciate. We're thrilled to hear about your positive experience! Our goal is to deliver the best service possible, and knowing we’ve met your expectations is the best reward for us. Your feedback on more advanced reporting and built-in marketing automation tools is also incredibly helpful as we look for ways to better support our pros. Please feel free to reach out to support@glossgenius.com if you’d like to discuss more of this feature improvement. If you have any more thoughts to share or need assistance, please don’t hesitate to reach out by emailing us at support@glossgenius.com or by calling 1-888-979-7864. We're always here for you! Replied March 2026 --- ### Professional hair educator - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Cosmetics - Company size: Self-Employed - Product usage: 1-3 years · monthly - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It keeps you organized in your business and it offers loans to help you grow your business. It also eliminates questions your client may have. #### Cons I keep having trouble with getting payments through the system. I keep taking pictures of my id but it won’t verify it #### Vendor response Hi Brittany! Thank you so much for the 10/10 rating and for sharing your experience! We’re thrilled to hear that our organization tools and GlossGenius financing (Capital loans) are helping you scale your business and streamline client communication! However, I am so sorry for the frustration you’ve faced with the verification process. I know how critical it is to get your payments flowing smoothly. We want to get this resolved for you immediately. Could you please reach out to us at support@glossgenius.com? Our team can take a closer look and help you get verified so you can get back to focusing on your students and clients. Thank you for your patience and for being part of the GlossGenius community—we’re honored to support your growth! Replied March 2026 --- ### Keep it up! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: less than 1 year · daily - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered I've been using it for almost a year, and it's been great! Love the online booking option for all services, especially gift cards. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros So easy to use for the therapist and client use experience. Online booking is a breeze along with checking the client out. #### Cons No cons at this time. My entire experience has been excellent, as has my clients'. I can't think of anything that I would like to see changed at this time. #### Vendor response Hi Ruthann! A huge thank you for the 10/10 rating! We’re so happy to hear that your first year with us has been such a success. It’s wonderful to know that both you and your clients are finding the booking and checkout process to be such a breeze—and we love that the gift card feature is a hit! Knowing that we’re making the therapist experience easier is exactly why we do what we do. Feel free to email us at support@glossgenius.com for any further feedback. We’re excited to keep supporting your business for many years to come! Replied March 2026 --- ### Excellent very helpful - Overall rating: 5/5 - Reviewer: Dafne S. - Industry: Cosmetics - Company size: Self-Employed - Product usage: less than 1 year · daily - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Has been very helpful very flexible and has too many options I love that I can ask for a deposit if no show that helps a lot #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros That is very easy to manage like Appointment scheduling, security, value for money, has open access to hours #### Cons That is hard for clients to see my info like my phone number to contact me and hope we can do more about designing the system and website more #### Vendor response Hi Dafne! We really appreciate you sharing your review with us. It’s wonderful to know that you find managing appointments so simple and that you feel you’re getting great value for your investment. We are fully committed to our security protocols to ensure that you, your business, and your clients remain protected. Regarding your feedback on the client file interface and the desire for more customization options for both the website and app, we have definitely taken note. Our team is focused on continuously improving your app experience. If you need further assistance, don’t hesitate to email us at support@glossgenius.com or call 1-888-979-7864. Have a fantastic day! Replied March 2026 --- ### Perfect system for a solo suite owner - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Consumer Services - Company size: Self-Employed - Product usage: 3-5 years · daily - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Gloss has been easy to work with and I haven’t had any major issues. I’ve used it now for at least 5 years #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I love how easy it is for clients to book. They don’t need to create an account and have easy access to see all relevant information. #### Cons I want an option to add their mailing address when booking. And also a P&L report. More customization for automated text message would also be helpful. #### Vendor response Hi Alicia! Thank you so much for taking the time to share your experience! We truly appreciate hearing that the ease of booking for your clients is making a difference and that GlossGenius has been a reliable part of your business for five years! We've definitely noted your requests for adding a mailing address option during booking, implementing a P&L report, and providing more customization for automated text messages. Your feedback is invaluable as we continuously work to enhance the platform for our community. We're here to help you get the most out of GlossGenius, so please don't hesitate to reach out to us directly at support@glossgenius.com if you have any other questions or further feedback. Thank you again for being such a valued member of the GlossGenius community! Replied March 2026 --- ### Very Happy Skin Therapist - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Cosmetics - Company size: Self-Employed - Product usage: 1-3 years · daily - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I am now coming up on my two year anniversary as a solo aesthetician. Previously I had worked with half a dozen platforms and software. I believe the overall cost for what you receive from GlossGenius is by far the best value. It speaks volumes when even your elderly clients find it easy to navigate and book their appointments directly from your website. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of navigating through the platform gives me peace of mind. Even with some of the features I had trouble with or are unfamiliar with, if the automated system was unable to answer my question, I always received a great response emailed to me by one of the staff members. #### Cons I created memberships within the platform when it was first launched. There are still some bugs to work out in the details with those, but overall, I am happy. #### Vendor response Hi Melissa! We are thrilled to hear that the platform's ease of navigation and our supportive team have given you peace of mind, and it speaks volumes that your clients, even elderly ones, find booking so simple. It is also wonderful to know that you feel the overall value is the best in the industry. Regarding the bugs you've experienced with memberships, we take this feedback very seriously. While we are happy to hear you are generally satisfied, we want to ensure every feature works flawlessly. This is not the usual experience we want our professionals to have. Please reach out to us at support@glossgenius.com with details about the issues you're encountering so our team can look into this and resolve it for you as quickly as possible. We appreciate you choosing GlossGenius to partner with you in your successful solo aesthetician journey! Replied February 2026 --- ### From a hobby to a career after GG - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Cosmetics - Company size: Self-Employed - Product usage: 1-3 years · daily - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It change my business from a hobby to a professional business and keeps my days organized, the reporting is so helpful for accounting too! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Where to start? My business is a before and after GG, my time management. client satisfaction, website, scheduling and payment processing are always on point thanks to this app. I recommend GG 100% if you want to step up your game and also get value for your money. #### Cons Not much options for services descriptions, it will be great to add pics of products to recommend with booked service. Also, mail campaigns are very limited #### Vendor response Hi Tatiana! It warms our hearts to know that you found the GlossGenius app always on point and you would recommend it 100%! We also hear your feedback on service descriptions and email marketing campaign limitations, and adding attachments to booked services. We are constantly developing new features and would love for you to share any requests directly with our team at support@glossgenius.com. Our product development team carefully reviews every suggestion. We deeply appreciate the time and thoughtfulness you put into sharing your feedback. Have a stellar day! 🤗️ Replied March 2026 --- ### Love GlossGenius! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: 1-3 years · daily - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I absolutely love Gloss Genius, great value for the money it does everything I need in one simple app. Clients love the ease of scheduling. I love the fact that I can manage my inventory and it alerts me when I need to re-order. I recommend Gloss Genius on my social media pages and even have had a few take my referral and sign up. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of setting up. I love the ease of the POS system. Low processing fees. Love that my clients get reminders. Running reports is super easy and I love the goal tracker as well. #### Cons My only thing I'd like to see them do is being able to merge two tickets together, but other than that no complaints. #### Vendor response Hi Heather! We are absolutely thrilled to read your review! It’s wonderful to know that you're finding so much value in GlossGenius—from the easy setup and POS system to the low fees, client reminders, reporting, and goal tracking. We also truly appreciate your feedback about being able to merge two tickets. That's an excellent idea that we can certainly see being helpful, and we'll be sure to share it with our Product Development team for consideration. Thank you so much for taking the time to share your experience and for recommending us on your social media pages. If you ever have any other feedback or questions, please don't hesitate to reach out to us directly at support@glossgenius.com. We're so glad to have you as part of the GlossGenius community! Replied March 2026 --- ### LEAP OF FAITH, SECURE LANDING - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: 3-5 years · daily - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Gloss has been a fresh breath of air compared to other platforms I’ve used. I’ve never had an issue that would make me want to leave. I feel heard and supported by the staff working behind the scenes and can only make suggestions to further improve the app! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ive been using Gloss for a few years now and it has been the EASIEST transition. I didn’t even have to set up my client transfer at all! I’m able to color code appointments making it easier to see my schedule clearly. The website is easy to customize and easy to use for my clients! They prefer booking with Gloss than the last platform we used! I’m able to choose the payment percentage and absorb the cost of have it paid by the clients. The processing times are immediate as well as the payouts. I love the customization we’re able to do with every corner of the app. The features that come with the app are endless and ever changing making the price 100% worth it! My favorite part about Gloss is that they care and they listen to the professionals using it. Every update has been a request made my us! I’ve also never had an issue with payments or security with my clients cards. I feel secure and safe continuing use of this platform! #### Cons There’s not anything negative I can say, only suggestions to make. When opening the calendar can we have an automatic default to the same day. I’ve made the mistake of booking a clients appointment in a rush on the same day as the previous booking 😅Also it would be helpful to be able to click the booking time wanted without the secondary screen pulling up a random time when rebooking. Also I’d like to request that the emailed messages are able to be answered in app. I’ve missed a couple lost in my email pile up. #### Vendor response Hi Jannah! Thank you so much for taking the time to share your experience! It's incredibly rewarding to hear that GlossGenius has been such a seamless, refreshing, and valuable platform for your business over the years. Knowing that you feel "seen" and supported is exactly what we strive for! We truly appreciate you sharing those specific suggestions regarding the calendar's default view, rebooking flow, and the ability to reply to emailed messages directly in the app. Hearing this kind of detailed feedback is invaluable. It directly fuels our constant efforts to evolve and improve. We are so grateful to have you as a valued member of the GlossGenius community. If you ever have other thoughts, questions, or further feedback, please don't hesitate to reach out to our team at support@glossgenius.com. We're always here to help! Replied March 2026 --- ### Gloss is the best! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: 3-5 years · daily - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I am very pleased with my experience with Gloss Genius. I am so glad I made the switch. I wish I had made the switch sooner. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the way the Appointment management is set up and the value for your money. Gloss is always looking for ways to improve too. #### Cons At first it is a huge learning curve with gloss but once you get it figured out you will love gloss it. #### Vendor response Hi Natasha! Thank you so much for taking the time to share your feedback! We are thrilled to hear how pleased you are with your experience, especially with the appointment management setup and the value you're finding with GlossGenius. It's truly wonderful to know you feel protected and that you are enjoying the switch. We wish you had joined us sooner, too! We also appreciate your comment about the initial learning curve. We are constantly striving to make the platform as intuitive as possible, and we take this feedback to heart as we continue to improve. If you ever have any other questions, feedback, or need assistance, please don't hesitate to reach out to our team directly at support@glossgenius.com. Thank you again for being such an important part of the GlossGenius community! Replied March 2026 --- ### I love how easy it is - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Consumer Services - Company size: Self-Employed - Product usage: 1-3 years · daily - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I love it. It helps me keep everything organized and together in one place. I love that I can set goals, keep up with product and inventory, easily change things, communicate with clients, and the analytics and reports are life savers #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros That it’s so user friendly and affordable. All payments and processing are convenient and secure. Other than last fall I’ve had no bugs, issues, or crashes. Scheduling is a breeze and online booking is very simple for clients to navigate. #### Cons That I can’t create add on’s without adding time to services. At least not easily. IE if I want to charge for extra length I have to manually add it during checkout as opposed to adding it under services #### Vendor response Hi Chelsea! We're thrilled to hear that you find GlossGenius user-friendly, affordable, and that it helps you stay organized with features like goal setting, inventory management, client communication, and analytics. It's great to know that payments and scheduling are also a breeze for you and your clients! We also truly appreciate you sharing your feedback regarding the add-on feature. We understand how important it is to be able to easily create, display, and use service add-ons during online booking and checkout. We will definitely share this with our team for review and consideration as we're always looking for ways to improve our platform. If you have any other feedback or questions, please don't hesitate to reach out to us at support@glossgenius.com. Thank you for being a valuable part of the GlossGenius community! Replied September 2025 --- ### If you are a spa, gotta consider Gloss Genius! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Love that clients can schedule themselves, fill out forms easily, HIPPA compliant. Easy to see what staff has scheduled. Easy to set up permissions for employees, too! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Ease of use. Scheduling, paperwork, client history, all a breeze! Enjoy that my employees can use on their own easily. #### Cons Link says my name and not our spas’. I think that it is confusing. I do not know how to change that? #### Vendor response Hi Michelle! We are so grateful to know that GlossGenius makes your work a breeze! You can definitely update your booking URL. From your app home, tap into Features > Settings icon gear on the upper right corner. Then select> Website > Change Website URL and enter your new, unique site name. We hope this helps! :) Please don’t hesitate to reach out by emailing us at support@glossgenius.com or give us a call at 1-888-979-7864. We're always here for you! Replied September 2025 --- ### Just perfect - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospitality - Company size: Self-Employed - Product usage: 1-3 years · daily - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Amazing! Literally love it so much. This app has changed my experience as a salon owner and I’m super happy #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Literally everything! But if u had to pick one I really love the ability to customize my client profiles #### Cons Nothing really. Everything is so user friendly and customizable. I think the only thing I would change is add in a way to send an invoice for pre booked services --- ### Beyond 5 stars - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: less than 1 year · daily - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has been amazing so far and have not had any troubles. Previous booking sites I used gave me more grief and troubleshooting required. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy online booking and appointment management. Has a great value and is more affordable than other bookings sites on the market. #### Cons I think it’s still growing its features and has great potential. I have only had 1 client say that it gives her trouble booking. #### Vendor response Thank you so much for sharing your thoughtful review, Anna. We're really glad to hear that the booking experience has been smooth and that you've found great value in GlossGenius—it means a lot to us. We appreciate your honesty about the areas where we’re still growing. Feedback like yours helps us improve and prioritize what matters most to our members. We're also grateful you chose us over other platforms, and we’re committed to keeping things simple and reliable. If that one client continues to have trouble booking, please don’t hesitate to reach out to our Support Team at support@glossgenius.com—we’re here to help! Replied September 2025 --- ### I love it!!!! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Design - Company size: Self-Employed - Product usage: 3-5 years · daily - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Easy to navigate. Easy to figure out. If there's any questions I have. I get them answered real fast and it offers so much for my business and it just makes my job so much easier #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's so easy to use!!! I love the way my clients can see the website and navigate through it just as easy as I can. #### Cons Absolutely nothing! I have absolutely no complaints about using gloss genius. Definitely makes my job easier #### Vendor response Hi Kris! Thank you for sharing your thoughts with us! We’re delighted to hear that you love the interface and find the navigation of both the website and app easy and user-friendly. Your feedback is invaluable as we aim to continuously enhance our services. If there are any specific features you particularly enjoy or think could be improved, we’d love to know more! Please feel free to reach out anytime at support@glossgenius.com or text us at 1-888-979-7864. Our team is always here to help and ensure you have the best experience possible. Thank you once again for your kind words and support! Replied July 2025 --- ### My clients love GG and so do I! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Cosmetics - Company size: Self-Employed - Product usage: 3-5 years · daily - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I signed up when I first opened a suit because the provider next door had a GG sticker on her window and said she loved it. Best decision ever. Customer service is fantastic. Clients are obsessed. Business coach loves that I can pull analytics. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Gloss Genius is so easy for my clients and I to use! They roll out much needed new features quite often. The analytics allow me to reevaluate consistently for health of the business. #### Cons I wish my clients could shop for product to pick up in person from the website based on current inventory. I wish I had additional analytics per client/ticket that seperate evaluate retail for per ticket and service dollars per ticket seperately rather thank service dollars, tip dollars, and retail dollar per client being averaged together. Wish I could set pop up notes for clients when I click their appt and the ability to add a landing page pop up on the website to that has the capability to display a custom message and an image. It would also be great if GG had capability for discount codes where I could set the expiration date and the name of the code. I would love this as an in between membership from the Gold to the Platinum (which is way more than I need as an independent hairstylist). I'm saying I would be willing to pay extra for these features to be integrated. #### Vendor response Hi Chelsea! We're delighted to hear that GlossGenius makes managing your business and client interactions so easy, and that our analytics help you consistently evaluate your business's health. We also truly appreciate you sharing your ideas for enhancing the platform, such as enabling online product shopping with inventory tracking, more granular client/ticket analytics, pop-up notes for appointments, custom website landing page pop-ups, and flexible discount codes. These are excellent features, and we will absolutely share them with our team for consideration. If you have any other ideas or feedback, please don't hesitate to reach out to us at support@glossgenius.com. Thank you for being such a valued part of the GlossGenius community! Replied July 2025 --- ### Older person vs new technology - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Alternative Medicine - Company size: Self-Employed - Product usage: 1-3 years · daily - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Gloss Genius has been my saving grace in a world that moves so fast now in all avenues of life & business. It's the one constant that I rely heavily on while myself & my esthetic business move forward. I didn't look any further for a booking site when Gloss Genius met every need I had #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros All of it ! I went back to work for myself in 2025. The last year I did that was from 2004-2011. Gloss Genius has been CRAZY easy & comprehensive to use when I realized that technology had left me behind from traditional business bookkeeping. I've had zero problems setting it up & maintaining my business. Multiple videos to assist me as well. My clients are at ease as well booking their appointments along with the secure payment process. I also love the ability to move appointments at a moments notice for myself AND my clients ! That adds to the value of its services for my business. It has been a HUGE relief knowing that Gloss Genius is there during each step with reliable services for all my business needs. #### Cons The only thing I haven't like was when it was shut down for a day. Nothing else to say. I love Gloss Genius. #### Vendor response Hi Vikki! We are thrilled that you and your clients are finding the booking and secure payment processes seamless, and that the ability to easily move appointments adds significant value to your business. We also appreciate you bringing up the concern about the service interruption. We understand that this is frustrating, and we are constantly working to ensure maximum reliability and uptime for all our members. Your feedback helps us prioritize our efforts. We are committed to being the reliable constant you can lean on as your business continues to grow. If you have any other suggestions or feedback, please don't hesitate to reach out to us directly at support@glossgenius.com. We're always here to support your success! Replied February 2026 --- ### 10/10 would definitely recommend - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Cosmetics - Company size: Self-Employed - Product usage: 1-3 years · daily - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It’s been awesome over the years. I have recommended gloss to many professionals throughout the years. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use on their system, the backend and client experience is seamless. Love the payment options. #### Cons I don’t have anything to complain about. My clients love gloss. Maybe add more website design options. #### Vendor response Hi Shauntee! Thank you so much for taking the time to share your feedback! It's fantastic to hear that the ease of use, seamless backend, client experience, and our payment options have made such a positive impact on your business. We truly appreciate you recommending GlossGenius to other professionals over the years. That means the world to us! We also appreciate your suggestion about adding more website design options. We're always looking for ways to enhance the platform, and your input is valuable as we consider future improvements. If you ever have any more suggestions, questions, or need assistance, please don't hesitate to reach out to us directly at support@glossgenius.com. Thank you for being such a wonderful part of the GlossGenius community! Replied March 2026 --- ### Get Gloss!! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospitality - Company size: Self-Employed - Product usage: 3-5 years · daily - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I've been using it for 5 years now and refuse to switch. Very easy to use, a lot of business tools offered which is nice. I've used the gloss loan 3 times now i believe, that's been a life saver! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Manageability for myself as well as my clients is great! Easy to pop in and out of to check schedule and make appointments. #### Cons It signs me out quite often and I have to sign in with a code, other than that nothing else. Very happy with it. #### Vendor response Hi Erica! We truly appreciate you taking the time to share your experience! It means the world to hear that the tools we offer, including the GlossGenius financing, have been so valuable to your business over the past five years! Your positive feedback on the ease of managing your schedule and appointments for both yourself and your clients is exactly what we strive for. We also want to acknowledge your comment about being frequently signed out of the app. That is absolutely not the seamless experience we want our professionals to have. We would love to look into this specific concern to ensure your workflow remains as smooth as possible. Please reach out to us at support@glossgenius.com at your convenience so our team can take a closer look at what might be causing this. We look forward to your message! Replied March 2026 ---