--- title: "GlossGenius Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of GlossGenius. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if GlossGenius is a good fit for you!" source_url: "https://www.softwareadvice.com/scheduling/glossgenius-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Appointment Reminder Software](https://www.softwareadvice.com/medical/appointment-reminder-comparison/) / [GlossGenius](https://www.softwareadvice.com/scheduling/glossgenius-profile/) / GlossGenius Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/scheduling/glossgenius-profile/) Reviews [Alternatives](https://www.softwareadvice.com/scheduling/glossgenius-profile/alternatives/) # GlossGenius User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 350 ### Secondary ratings - Ease of use: 4.8/5 - Customer support: 4.7/5 - Value for money: 4.7/5 - Functionality: 4.7/5 ### Rating distribution - 5 stars: 305 reviews (87%) - 4 stars: 30 reviews (9%) - 3 stars: 7 reviews (2%) - 2 stars: 2 reviews (1%) - 1 star: 6 reviews (2%) ### Most mentioned pros - I really love using GlossGenius for my business it's like having an assistant that not only helps with clients reminders but to keep in file every service, formula and products they purchase. - I like that it sends me texts and asked me to leave notes via text, I like that it sends my clients several reminders and confirmation requests, I like that I asked my clients for reviews and got it integrates with my website very well. - How the application allows you to customize how you want your customers to view your site the ease of adding photos and moving them around for your portfolio and most of all the email or text message responses for reminders for the customers appointments ### Most mentioned cons - I’ve made the mistake of booking a clients appointment in a rush on the same day as the previous booking 😅Also it would be helpful to be able to click the booking time wanted without the secondary screen pulling up a random time when rebooking. - Not being able to add multiple credit cards on client files, no memberships or recurring payments, not being allowed to collect cancellation fees until day of, not being able to distinguish what forms different clients have to sign, limited form options. - the only problem i have noticed is i have to keep my working hours open longer than usual for clients to be able to book my longer services but that allows clients to book shorter services after my last starting time. ## GlossGenius customer reviews Showing reviews 1-25 of 350 (page 1). ### The Best Appointment Scheduling Platform! - Overall rating: 5/5 - Reviewer: Ashley T. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: October 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros What I like most about GlossGenius is that it's built for beauty professionals, so it fits how a lash business actually runs, from long, detailed appointments to constant fill schedules. The platform is easy to pick up. Setup was quick, the layout is clean, and I was comfortable using it within a day or two without any formal training, making the learning curve super quick and easy. Online booking works well for lash services. I can set different appointment lengths for full sets, fills, and removals, and control who can book what. Clients can book 24/7 from my booking site, and automated confirmations and reminders have noticeably cut down on no-shows and late arrivals. Rescheduling, cancellations, and client notes are all in one place. I can save each client's lash map, preferred style, curl, length, and adhesive sensitivities, so every appointment feels personalized. Deposits and cancellation fees also protect my time on those longer bookings. The all-in-one setup of booking, payments, marketing, and a website replaces several separate subscriptions. Fewer no-shows and less time spent on admin and messaging make it well worth the cost for a solo lash artist or small studio. Overall, GlossGenius is easy to learn, reliable, and genuinely helpful for managing and growing a lash business. #### Cons The main drawback is that pricing can feel high for a solo lash artist just starting out, especially once you add payment processing fees on top of the monthly plan. Some of the more advanced features are also limited to higher-tier plans. Customization of the booking site and client communications could be more flexible, and reporting could go a bit deeper. These are minor issues compared to how much time the platform saves me day to day. --- ### The Platform That Elevated My Beauty Business - Overall rating: 5/5 - Reviewer: Briana N. - Verified reviewer: Yes - Industry: Design - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience has been transformative. GlossGenius helped me transition from simply providing services to truly running a structured business. It has given me organization, automation, and the confidence to scale with clarity. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I love most about GlossGenius is how it makes me feel like a true CEO. From seamless booking to payment processing and client communication, everything is streamlined in one place. It allows me to focus on delivering premium service while the backend runs smoothly. It’s not just a booking app, it’s my business partner. #### Cons As my business scales, I sometimes wish there were more advanced reporting and marketing automation tools built in. It’s a great platform, but growing CEOs always want more power features. #### Reasons for switching to GlossGenius I switched from Squarespace to GlossGenius because I needed a platform built specifically for beauty professionals. While Squarespace is great for websites, GlossGenius offered integrated booking, payments, client management, and automation all in one place. It simplified my operations and allowed me to focus more on serving my clients and scaling my business. #### Vendor response Hi, Briana! Thank you so much for your wonderful review! It truly means a lot to us and helps us understand what our customers appreciate. We're thrilled to hear about your positive experience! Our goal is to deliver the best service possible, and knowing we’ve met your expectations is the best reward for us. Your feedback on more advanced reporting and built-in marketing automation tools is also incredibly helpful as we look for ways to better support our pros. Please feel free to reach out to support@glossgenius.com if you’d like to discuss more of this feature improvement. If you have any more thoughts to share or need assistance, please don’t hesitate to reach out by emailing us at support@glossgenius.com or by calling 1-888-979-7864. We're always here for you! Replied March 2026 --- ### You won’t regret it - Overall rating: 5/5 - Reviewer: Vee G. - Verified reviewer: Yes - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I’m very happy with the service I have received and I will continue to use and recommend GlossGenius to everyone I can #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros They have added so many new features. I love that I’m able to completely customize appointments, prices and keep track of inventory all in one place. It has definitely been a game changer for my business #### Cons I don’t really have anything negative that I encountered. Only thing I wish would change is the payout. It like for maybe an instant payout feature. I wouldn’t even mind if it had a fee. Just access to funds right away would be great #### Reasons for choosing GlossGenius Seemed like a much better fit for the needs and structure of my business --- ### Perfect system for a solo suite owner - Overall rating: 5/5 - Reviewer: Alicia B. - Verified reviewer: Yes - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Gloss has been easy to work with and I haven’t had any major issues. I’ve used it now for at least 5 years #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I love how easy it is for clients to book. They don’t need to create an account and have easy access to see all relevant information. #### Cons I want an option to add their mailing address when booking. And also a P&L report. More customization for automated text message would also be helpful. #### Reasons for choosing GlossGenius Ease of use and functionality for both my use and clients #### Reasons for switching to GlossGenius Simplicity and price were the main reasons #### Vendor response Hi Alicia! Thank you so much for taking the time to share your experience! We truly appreciate hearing that the ease of booking for your clients is making a difference and that GlossGenius has been a reliable part of your business for five years! We've definitely noted your requests for adding a mailing address option during booking, implementing a P&L report, and providing more customization for automated text messages. Your feedback is invaluable as we continuously work to enhance the platform for our community. We're here to help you get the most out of GlossGenius, so please don't hesitate to reach out to us directly at support@glossgenius.com if you have any other questions or further feedback. Thank you again for being such a valued member of the GlossGenius community! Replied March 2026 --- ### Very Happy Skin Therapist - Overall rating: 5/5 - Reviewer: Melissa L. - Verified reviewer: Yes - Industry: Cosmetics - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I am now coming up on my two year anniversary as a solo aesthetician. Previously I had worked with half a dozen platforms and software. I believe the overall cost for what you receive from GlossGenius is by far the best value. It speaks volumes when even your elderly clients find it easy to navigate and book their appointments directly from your website. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of navigating through the platform gives me peace of mind. Even with some of the features I had trouble with or are unfamiliar with, if the automated system was unable to answer my question, I always received a great response emailed to me by one of the staff members. #### Cons I created memberships within the platform when it was first launched. There are still some bugs to work out in the details with those, but overall, I am happy. #### Reasons for choosing GlossGenius Gloss just made more since for what I needed in my business #### Reasons for switching to GlossGenius Website, online booking and intake forms were not available. It was also becoming costly. #### Vendor response Hi Melissa! We are thrilled to hear that the platform's ease of navigation and our supportive team have given you peace of mind, and it speaks volumes that your clients, even elderly ones, find booking so simple. It is also wonderful to know that you feel the overall value is the best in the industry. Regarding the bugs you've experienced with memberships, we take this feedback very seriously. While we are happy to hear you are generally satisfied, we want to ensure every feature works flawlessly. This is not the usual experience we want our professionals to have. Please reach out to us at support@glossgenius.com with details about the issues you're encountering so our team can look into this and resolve it for you as quickly as possible. We appreciate you choosing GlossGenius to partner with you in your successful solo aesthetician journey! Replied February 2026 --- ### Avoid at all costs - Overall rating: 1/5 - Reviewer: Rosie V. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered Beyond bad. It’s garbage. They have prevented me multiple times from operating my business properly and REFUSE to respond to support tickets. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing. There is no redeeming qualities of this app. They lie about there pricing tiers, lie about the quality of service and lie about literally everything. #### Cons AI customer service, ZERO way to call or speak to a human when issues happen. Updating the app on a Sat rendering the app and way to collect payments unusable. Refusing to respond to help tickets. Basic options for editing appointments non existent. #### Reasons for switching to GlossGenius Opened a business separate from the prior one. #### Vendor response Hi Rosie - Hi there! I am sincerely sorry that our platform has become a source of stress rather than the solution you deserve. It’s clear we’ve let you down —both with the app’s performance and with our recent support—that is not the experience we strive to provide. Would you be willing to reach out to us at support@glossgenius.com? We'd love to further assist and resolve any challenges you're having. We would love to reach out to you directly. However, there's no clue in your post that could lead us to you. Thanks once again - we truly value hearing from you! Replied March 2026 --- ### From a hobby to a career after GG - Overall rating: 5/5 - Reviewer: Tatiana R. - Verified reviewer: Yes - Industry: Cosmetics - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It change my business from a hobby to a professional business and keeps my days organized, the reporting is so helpful for accounting too! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Where to start? My business is a before and after GG, my time management. client satisfaction, website, scheduling and payment processing are always on point thanks to this app. I recommend GG 100% if you want to step up your game and also get value for your money. #### Cons Not much options for services descriptions, it will be great to add pics of products to recommend with booked service. Also, mail campaigns are very limited #### Reasons for choosing GlossGenius Easier to manage for me and my clients too #### Reasons for switching to GlossGenius It was not a fit for my spa, it was more like a restaurant app #### Vendor response Hi Tatiana! It warms our hearts to know that you found the GlossGenius app always on point and you would recommend it 100%! We also hear your feedback on service descriptions and email marketing campaign limitations, and adding attachments to booked services. We are constantly developing new features and would love for you to share any requests directly with our team at support@glossgenius.com. Our product development team carefully reviews every suggestion. We deeply appreciate the time and thoughtfulness you put into sharing your feedback. Have a stellar day! 🤗️ Replied March 2026 --- ### Love GlossGenius! - Overall rating: 5/5 - Reviewer: Heather F. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I absolutely love Gloss Genius, great value for the money it does everything I need in one simple app. Clients love the ease of scheduling. I love the fact that I can manage my inventory and it alerts me when I need to re-order. I recommend Gloss Genius on my social media pages and even have had a few take my referral and sign up. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of setting up. I love the ease of the POS system. Low processing fees. Love that my clients get reminders. Running reports is super easy and I love the goal tracker as well. #### Cons My only thing I'd like to see them do is being able to merge two tickets together, but other than that no complaints. #### Reasons for switching to GlossGenius I made the switch because Gloss Genius had way more features that I liked. I also like the fact that the booking site was aesthetically pleasing and customizable #### Vendor response Hi Heather! We are absolutely thrilled to read your review! It’s wonderful to know that you're finding so much value in GlossGenius—from the easy setup and POS system to the low fees, client reminders, reporting, and goal tracking. We also truly appreciate your feedback about being able to merge two tickets. That's an excellent idea that we can certainly see being helpful, and we'll be sure to share it with our Product Development team for consideration. Thank you so much for taking the time to share your experience and for recommending us on your social media pages. If you ever have any other feedback or questions, please don't hesitate to reach out to us directly at support@glossgenius.com. We're so glad to have you as part of the GlossGenius community! Replied March 2026 --- ### LEAP OF FAITH, SECURE LANDING - Overall rating: 5/5 - Reviewer: Jannah M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Gloss has been a fresh breath of air compared to other platforms I’ve used. I’ve never had an issue that would make me want to leave. I feel heard and supported by the staff working behind the scenes and can only make suggestions to further improve the app! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ive been using Gloss for a few years now and it has been the EASIEST transition. I didn’t even have to set up my client transfer at all! I’m able to color code appointments making it easier to see my schedule clearly. The website is easy to customize and easy to use for my clients! They prefer booking with Gloss than the last platform we used! I’m able to choose the payment percentage and absorb the cost of have it paid by the clients. The processing times are immediate as well as the payouts. I love the customization we’re able to do with every corner of the app. The features that come with the app are endless and ever changing making the price 100% worth it! My favorite part about Gloss is that they care and they listen to the professionals using it. Every update has been a request made my us! I’ve also never had an issue with payments or security with my clients cards. I feel secure and safe continuing use of this platform! #### Cons There’s not anything negative I can say, only suggestions to make. When opening the calendar can we have an automatic default to the same day. I’ve made the mistake of booking a clients appointment in a rush on the same day as the previous booking 😅Also it would be helpful to be able to click the booking time wanted without the secondary screen pulling up a random time when rebooking. Also I’d like to request that the emailed messages are able to be answered in app. I’ve missed a couple lost in my email pile up. #### Reasons for choosing GlossGenius I made the decision to go with Gloss because as an aesthetician I felt seen by the platform and didn’t have to go around the cosmetology side of the app. #### Reasons for switching to GlossGenius I needed an easier to set up and use platform where my money spent held its value. I found Gloss from a random YouTube video. #### Vendor response Hi Jannah! Thank you so much for taking the time to share your experience! It's incredibly rewarding to hear that GlossGenius has been such a seamless, refreshing, and valuable platform for your business over the years. Knowing that you feel "seen" and supported is exactly what we strive for! We truly appreciate you sharing those specific suggestions regarding the calendar's default view, rebooking flow, and the ability to reply to emailed messages directly in the app. Hearing this kind of detailed feedback is invaluable. It directly fuels our constant efforts to evolve and improve. We are so grateful to have you as a valued member of the GlossGenius community. If you ever have other thoughts, questions, or further feedback, please don't hesitate to reach out to our team at support@glossgenius.com. We're always here to help! Replied March 2026 --- ### Gloss is the best! - Overall rating: 5/5 - Reviewer: Natasha A. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I am very pleased with my experience with Gloss Genius. I am so glad I made the switch. I wish I had made the switch sooner. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the way the Appointment management is set up and the value for your money. Gloss is always looking for ways to improve too. #### Cons At first it is a huge learning curve with gloss but once you get it figured out you will love gloss it. #### Reasons for switching to GlossGenius They don’t take care of their users. I like the protection program that is offered with gloss #### Vendor response Hi Natasha! Thank you so much for taking the time to share your feedback! We are thrilled to hear how pleased you are with your experience, especially with the appointment management setup and the value you're finding with GlossGenius. It's truly wonderful to know you feel protected and that you are enjoying the switch. We wish you had joined us sooner, too! We also appreciate your comment about the initial learning curve. We are constantly striving to make the platform as intuitive as possible, and we take this feedback to heart as we continue to improve. If you ever have any other questions, feedback, or need assistance, please don't hesitate to reach out to our team directly at support@glossgenius.com. Thank you again for being such an important part of the GlossGenius community! Replied March 2026 --- ### I love how easy it is - Overall rating: 5/5 - Reviewer: Chelsea S. - Verified reviewer: Yes - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I love it. It helps me keep everything organized and together in one place. I love that I can set goals, keep up with product and inventory, easily change things, communicate with clients, and the analytics and reports are life savers #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros That it’s so user friendly and affordable. All payments and processing are convenient and secure. Other than last fall I’ve had no bugs, issues, or crashes. Scheduling is a breeze and online booking is very simple for clients to navigate. #### Cons That I can’t create add on’s without adding time to services. At least not easily. IE if I want to charge for extra length I have to manually add it during checkout as opposed to adding it under services #### Reasons for choosing GlossGenius Ease of use, affordability, made for beauty industry #### Vendor response Hi Chelsea! We're thrilled to hear that you find GlossGenius user-friendly, affordable, and that it helps you stay organized with features like goal setting, inventory management, client communication, and analytics. It's great to know that payments and scheduling are also a breeze for you and your clients! We also truly appreciate you sharing your feedback regarding the add-on feature. We understand how important it is to be able to easily create, display, and use service add-ons during online booking and checkout. We will definitely share this with our team for review and consideration as we're always looking for ways to improve our platform. If you have any other feedback or questions, please don't hesitate to reach out to us at support@glossgenius.com. Thank you for being a valuable part of the GlossGenius community! Replied September 2025 --- ### If you are a spa, gotta consider Gloss Genius! - Overall rating: 5/5 - Reviewer: Michelle S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Love that clients can schedule themselves, fill out forms easily, HIPPA compliant. Easy to see what staff has scheduled. Easy to set up permissions for employees, too! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Ease of use. Scheduling, paperwork, client history, all a breeze! Enjoy that my employees can use on their own easily. #### Cons Link says my name and not our spas’. I think that it is confusing. I do not know how to change that? #### Reasons for choosing GlossGenius Price, ease of use. You onboarded HIPPA compliance. #### Reasons for switching to GlossGenius Not easy to use. More for medical offices. #### Vendor response Hi Michelle! We are so grateful to know that GlossGenius makes your work a breeze! You can definitely update your booking URL. From your app home, tap into Features > Settings icon gear on the upper right corner. Then select> Website > Change Website URL and enter your new, unique site name. We hope this helps! :) Please don’t hesitate to reach out by emailing us at support@glossgenius.com or give us a call at 1-888-979-7864. We're always here for you! Replied September 2025 --- ### Just perfect - Overall rating: 5/5 - Reviewer: Jessica C. - Verified reviewer: Yes - Industry: Hospitality - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Amazing! Literally love it so much. This app has changed my experience as a salon owner and I’m super happy #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Literally everything! But if u had to pick one I really love the ability to customize my client profiles #### Cons Nothing really. Everything is so user friendly and customizable. I think the only thing I would change is add in a way to send an invoice for pre booked services #### Reasons for choosing GlossGenius My intuition. It felt more appealing and user friendly. #### Reasons for switching to GlossGenius More user friendly for my industry. No regrets. --- ### Beyond 5 stars - Overall rating: 5/5 - Reviewer: Anna C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has been amazing so far and have not had any troubles. Previous booking sites I used gave me more grief and troubleshooting required. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy online booking and appointment management. Has a great value and is more affordable than other bookings sites on the market. #### Cons I think it’s still growing its features and has great potential. I have only had 1 client say that it gives her trouble booking. #### Reasons for switching to GlossGenius It was too expensive to use. Everything had to be added on and costs kept adding. #### Vendor response Thank you so much for sharing your thoughtful review, Anna. We're really glad to hear that the booking experience has been smooth and that you've found great value in GlossGenius—it means a lot to us. We appreciate your honesty about the areas where we’re still growing. Feedback like yours helps us improve and prioritize what matters most to our members. We're also grateful you chose us over other platforms, and we’re committed to keeping things simple and reliable. If that one client continues to have trouble booking, please don’t hesitate to reach out to our Support Team at support@glossgenius.com—we’re here to help! Replied September 2025 --- ### I love it!!!! - Overall rating: 5/5 - Reviewer: Kris D. - Verified reviewer: Yes - Industry: Design - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Easy to navigate. Easy to figure out. If there's any questions I have. I get them answered real fast and it offers so much for my business and it just makes my job so much easier #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's so easy to use!!! I love the way my clients can see the website and navigate through it just as easy as I can. #### Cons Absolutely nothing! I have absolutely no complaints about using gloss genius. Definitely makes my job easier #### Reasons for choosing GlossGenius It was definitely way easier to navigate and wasn't as expensive. #### Vendor response Hi Kris! Thank you for sharing your thoughts with us! We’re delighted to hear that you love the interface and find the navigation of both the website and app easy and user-friendly. Your feedback is invaluable as we aim to continuously enhance our services. If there are any specific features you particularly enjoy or think could be improved, we’d love to know more! Please feel free to reach out anytime at support@glossgenius.com or text us at 1-888-979-7864. Our team is always here to help and ensure you have the best experience possible. Thank you once again for your kind words and support! Replied July 2025 --- ### My clients love GG and so do I! - Overall rating: 5/5 - Reviewer: Chelsea M. - Verified reviewer: Yes - Industry: Cosmetics - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I signed up when I first opened a suit because the provider next door had a GG sticker on her window and said she loved it. Best decision ever. Customer service is fantastic. Clients are obsessed. Business coach loves that I can pull analytics. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Gloss Genius is so easy for my clients and I to use! They roll out much needed new features quite often. The analytics allow me to reevaluate consistently for health of the business. #### Cons I wish my clients could shop for product to pick up in person from the website based on current inventory. I wish I had additional analytics per client/ticket that seperate evaluate retail for per ticket and service dollars per ticket seperately rather thank service dollars, tip dollars, and retail dollar per client being averaged together. Wish I could set pop up notes for clients when I click their appt and the ability to add a landing page pop up on the website to that has the capability to display a custom message and an image. It would also be great if GG had capability for discount codes where I could set the expiration date and the name of the code. I would love this as an in between membership from the Gold to the Platinum (which is way more than I need as an independent hairstylist). I'm saying I would be willing to pay extra for these features to be integrated. #### Reasons for choosing GlossGenius It seemed like it was for my type of business as an independent hairstylist. Having analytics is critical to me. It was recommended so I went for it. #### Vendor response Hi Chelsea! We're delighted to hear that GlossGenius makes managing your business and client interactions so easy, and that our analytics help you consistently evaluate your business's health. We also truly appreciate you sharing your ideas for enhancing the platform, such as enabling online product shopping with inventory tracking, more granular client/ticket analytics, pop-up notes for appointments, custom website landing page pop-ups, and flexible discount codes. These are excellent features, and we will absolutely share them with our team for consideration. If you have any other ideas or feedback, please don't hesitate to reach out to us at support@glossgenius.com. Thank you for being such a valued part of the GlossGenius community! Replied July 2025 --- ### Older person vs new technology - Overall rating: 5/5 - Reviewer: Vikki T. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Gloss Genius has been my saving grace in a world that moves so fast now in all avenues of life & business. It's the one constant that I rely heavily on while myself & my esthetic business move forward. I didn't look any further for a booking site when Gloss Genius met every need I had #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros All of it ! I went back to work for myself in 2025. The last year I did that was from 2004-2011. Gloss Genius has been CRAZY easy & comprehensive to use when I realized that technology had left me behind from traditional business bookkeeping. I've had zero problems setting it up & maintaining my business. Multiple videos to assist me as well. My clients are at ease as well booking their appointments along with the secure payment process. I also love the ability to move appointments at a moments notice for myself AND my clients ! That adds to the value of its services for my business. It has been a HUGE relief knowing that Gloss Genius is there during each step with reliable services for all my business needs. #### Cons The only thing I haven't like was when it was shut down for a day. Nothing else to say. I love Gloss Genius. #### Vendor response Hi Vikki! We are thrilled that you and your clients are finding the booking and secure payment processes seamless, and that the ability to easily move appointments adds significant value to your business. We also appreciate you bringing up the concern about the service interruption. We understand that this is frustrating, and we are constantly working to ensure maximum reliability and uptime for all our members. Your feedback helps us prioritize our efforts. We are committed to being the reliable constant you can lean on as your business continues to grow. If you have any other suggestions or feedback, please don't hesitate to reach out to us directly at support@glossgenius.com. We're always here to support your success! Replied February 2026 --- ### 10/10 would definitely recommend - Overall rating: 5/5 - Reviewer: Shauntee W. - Verified reviewer: Yes - Industry: Cosmetics - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It’s been awesome over the years. I have recommended gloss to many professionals throughout the years. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use on their system, the backend and client experience is seamless. Love the payment options. #### Cons I don’t have anything to complain about. My clients love gloss. Maybe add more website design options. #### Reasons for switching to GlossGenius Ease of process and client access. Price. #### Vendor response Hi Shauntee! Thank you so much for taking the time to share your feedback! It's fantastic to hear that the ease of use, seamless backend, client experience, and our payment options have made such a positive impact on your business. We truly appreciate you recommending GlossGenius to other professionals over the years. That means the world to us! We also appreciate your suggestion about adding more website design options. We're always looking for ways to enhance the platform, and your input is valuable as we consider future improvements. If you ever have any more suggestions, questions, or need assistance, please don't hesitate to reach out to us directly at support@glossgenius.com. Thank you for being such a wonderful part of the GlossGenius community! Replied March 2026 --- ### Get Gloss!! - Overall rating: 5/5 - Reviewer: Erica D. - Verified reviewer: Yes - Industry: Hospitality - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I've been using it for 5 years now and refuse to switch. Very easy to use, a lot of business tools offered which is nice. I've used the gloss loan 3 times now i believe, that's been a life saver! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Manageability for myself as well as my clients is great! Easy to pop in and out of to check schedule and make appointments. #### Cons It signs me out quite often and I have to sign in with a code, other than that nothing else. Very happy with it. #### Vendor response Hi Erica! We truly appreciate you taking the time to share your experience! It means the world to hear that the tools we offer, including the GlossGenius financing, have been so valuable to your business over the past five years! Your positive feedback on the ease of managing your schedule and appointments for both yourself and your clients is exactly what we strive for. We also want to acknowledge your comment about being frequently signed out of the app. That is absolutely not the seamless experience we want our professionals to have. We would love to look into this specific concern to ensure your workflow remains as smooth as possible. Please reach out to us at support@glossgenius.com at your convenience so our team can take a closer look at what might be causing this. We look forward to your message! Replied March 2026 --- ### Gloss Genius Glory - Overall rating: 5/5 - Reviewer: Sarai I. - Verified reviewer: Yes - Industry: Retail - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I’ve had a great experience since 2019 and I will not be going to any other app. I’ve tried some others out just to see the difference. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I’ve been with you guys since 2019 and I’ve seen the app grow in some amazing ways. The pricing is great for all of the features you get. #### Cons It updates a lot! I appreciate the effort put in but the features change a lot. You go from regular features to gold level features. #### Reasons for choosing GlossGenius Best features and cheaper processing fee #### Vendor response Hi Sarai! Thank you so much for your wonderful review and for being with us since 2019! We're thrilled to hear about your positive experience and that we've met your expectations. Your feedback truly helps us understand what our customers appreciate, and it's the best reward for our commitment to delivering the best service possible. If you have any more thoughts to share or need assistance, please don’t hesitate to reach out by emailing us at support@glossgenius.com or calling us at 1-888-979-7864. We're always here for you! Replied February 2026 --- ### HeadSpa Owner Review - Overall rating: 5/5 - Reviewer: Keneila S. - Verified reviewer: Yes - Industry: Cosmetics - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It’s been an ease being able to add services, days on and off, and the security of my clients personal information! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ease of scheduling appointments for my clients! There’s no learning curve for the average consumer with really helps since my clients are older. #### Cons I have yet to have an issue with the app! It’s great value for what I’m able to do between interacting with my clients and adjusting schedules in real time with proper notifications. #### Vendor response Hi Keneila! We are so glad to hear that you find the app easy to use, and it helps you manage your business well! We value your suggestions as we continuously develop new features. Please share any requests directly with our product development team at support@glossgenius.com; they carefully review every suggestion. Thank you for your time and thoughtful feedback. Have a lovely day! 🤗️ Replied March 2026 --- ### Keep it up! - Overall rating: 5/5 - Reviewer: Ruthann Z. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered I've been using it for almost a year, and it's been great! Love the online booking option for all services, especially gift cards. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros So easy to use for the therapist and client use experience. Online booking is a breeze along with checking the client out. #### Cons No cons at this time. My entire experience has been excellent, as has my clients'. I can't think of anything that I would like to see changed at this time. #### Vendor response Hi Ruthann! A huge thank you for the 10/10 rating! We’re so happy to hear that your first year with us has been such a success. It’s wonderful to know that both you and your clients are finding the booking and checkout process to be such a breeze—and we love that the gift card feature is a hit! Knowing that we’re making the therapist experience easier is exactly why we do what we do. Feel free to email us at support@glossgenius.com for any further feedback. We’re excited to keep supporting your business for many years to come! Replied March 2026 --- ### Efortless Booking & Business Made Easy - Overall rating: 5/5 - Reviewer: Blakelee C. - Verified reviewer: Yes - Industry: Cosmetics - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I’ve been using GlossGenius since I first started taking clients, and it’s truly been one of the easiest and most efficient tools I’ve come across. From the initial setup to accepting payments, the entire process is seamless and straightforward. It takes the stress out of managing appointments, lets clients book effortlessly, and keeps everything organized in one place. GlossGenius has not only simplified my day-to-day operations but has also helped elevate the professional experience for my clients. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how convenient and user-friendly GlossGenius is. My clients always mention how easy it is to book appointments and view all the services I offer. #### Cons If I had to point out one downside, it would be the limited customization options for the website. While it’s clean and functional, I do wish there was a bit more flexibility to truly make it my own—whether that’s through layout choices, color palettes, or additional branding features. A little more creative freedom would make it feel more personal and aligned with my brand. --- ### Absolutely Love for Beginners - Overall rating: 5/5 - Reviewer: Ramsey M. - Verified reviewer: Yes - Industry: Cosmetics - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It’s been very easy to use as a beginner in the business world. There are also videos in GlossGenius to help you build your business skills #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How the client can fill out forms online about their appointments especially liability. It makes it easy for the client to book. #### Cons Money transferring quicker. Sometimes I need the money right away but I have to wait until the next day. #### Vendor response We’re thrilled to hear about your experience, Ramsey! We're glad to know that the online forms and booking process have made things easier for both you and your clients. It’s great to know that the app has been helpful as you start your business journey and that the videos are supporting your growth. We also appreciate your feedback about payout timing. While next-day transfers are standard right now, we understand how important quicker access to your funds can be and are always exploring ways to improve. That said, after processing a few more payments, we recommend exploring our Instant Payout Feature. Instant Payouts offer you the flexibility to access your funds whenever you need them, eliminating the wait for the next business day. Feel free to connect with our support team at support@glossgenius.com to know more about this feature. Thanks again for sharing your feedback and experience! Replied September 2025 --- ### Nothing short of AMAZING - Overall rating: 5/5 - Reviewer: Candise L. - Verified reviewer: Yes - Industry: Retail - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience with gloss genius has been nothing short of amazing! In putting my clientele, contacting clients with current promotions and online booking has all been a breeze! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy, Affordable and Customizable. My whole experience with gloss genius so far has been amazing! It was very easy to set up for my new small business and I love all of the new features that have been rolling out within the past 6 months. #### Cons Nothing as of yet! There's only been one or two times where gloss genius was down but they contacted me immediately to let me know that they were on it and within 4 hours or less the problems were fixed. #### Vendor response Hi Candise! Thank you so much for sharing your experience! It means a lot to hear how the app has supported your small business journey. We’re glad the setup was easy and that the features have made managing clients and promotions a breeze. We appreciate your understanding during the brief outages, and rest assured, we are committed to keeping the app reliable. If you have any other feedback you’d like to share, please feel free to reach out to us at support@glossgenius.com. Your feedback motivates us to keep improving—thank you for being part of our community! Replied September 2025 ## More reviews [Next reviews](https://www.softwareadvice.com/scheduling/glossgenius-profile/reviews/?page=2) --- GlossGenius Reviews, Pros and Cons - 2026 Software Advice