GymMaster vs ZingFit
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.6 / 5
4 / 5
Value for Money
4.7 / 5
3.8 / 5
Customer Support
4.8 / 5
3.7 / 5
Functionality
4.6 / 5
4 / 5
Last Review Written
July 9, 2024
May 25, 2022
Pros/Cons
Pros
- We have been using gymmaster for about 6 years and it has been an excellent product, easy to use, easy to tailor to our circumstances, staff need very little training to use, reliable and updates.
- We love everything about gymaster, it is cost effective, user friendly and the support is great.
- We are very happy with Gymmaster. The product itself is great, but the level and speed of support exceeds expectation.
Cons
- System errors such as doors locking when not supposed to or changes made to the system that have effected members.
- No such negative aspects i have experienced. Maybe the will introduce more features to satisfy their customers.
- Some reports or tasks could be hard to find or customize.
Pros
- It's very user friendly, they know just what fitness studios need and want to provide the best experience for their clients.
- When it came down to troubleshooting and problem solving, ZingFit offers a great solution with their "help desk", which has thousands of awesome articles to help.
- The costumer service is fabulous. I have only found to be treated with kindness and always a follow up with any issue we may have had.
Cons
- They keep changing payment gateway processors which annoying as all card information of customers get lost and customers get annoyed by the fact that they have to renter their info.
- Their operations and ongoing support are beyond terrible. More detail below, but 6 months and counting for a login issue affecting end customers is just insane.
- ZIngift is the most terrible and unprofessional company we have ever dealt with.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
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N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2024
N/A
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
