Harvest vs mHelpDesk

RATING:

4.6

(582)

Harvest has 582 reviews and a rating of 4.58 / 5 stars vs mHelpDesk which has 818 reviews and a rating of 4.3 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.6 (582)
4.3 (818)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4 / 5
4 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4.5 / 5
4 / 5
Last Review Written
April 8, 2024
April 9, 2024
Pros/Cons
  • Pros

  • This is a great product for time tracking. I like how you can create different categories for time that way at the end of the month you can see where your time was really spent.
  • Harvest is super easy and helpful. I love that it integrates directly with Stripe and Toggl and all kinds of other services.
  • Cons

  • I found that there was lack of connection between the website and app. It was pretty difficult to constantly have a check on the app.
  • Attempting to find things was rather difficult. Unless I knew the precise name, I could not find the project for which I was searching.
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  • Pros

  • Clean design, simple setup. This was our first step in taking the business from paper to a software with mobile capabilities.
  • It is very user friendly and the customer support has been very good.
  • Cons

  • It failed to do so & it completely altered our inventory, leaving our staff unable to invoice for over a week.
  • Customer Service is terrible. Every time we have an issue, they say they will take care of it and then something else goes wrong.
Read all user reviews
Pricing Range
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$
$
$
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos