mHelpDesk Software


 

Mhelpdesk is a field service solution that works to organize and manage service requests, billing, reports and customer relationships. This system has been around since 2007 and currently helps over 13,000 businesses manage all aspects of their field service business from a single, centralized system.

Mhelpdesk has multiple features to support a field service-oriented business, including integration with QuickBooks for accounting (and offline mode, which allows technicians to continue using the software in areas without the internet or cell reception).

Since it’s entirely web-based, Mhelpdesk is accessible on any mobile device with Internet access. This allows field techs to access all the necessary information about a job right from their mobile device, saving time and eliminating the need to call back to the main office. Mhelpdesk also provides complete visibility into staff schedules, helping to dispatch and alert field employees.

Work orders are customizable, allowing organizations to create work order templates that make sense for their business. The system also integrates with any unique company website, providing fully functional widgets, forms, and login boxes.

 

mHelpDesk  - Service items
 
  • mHelpDesk  - Service items
    Service items
  • mHelpDesk  - Invoices
    Invoices
  • mHelpDesk  - Estimates
    Estimates
  • mHelpDesk  - Work orders
    Work orders
  • mHelpDesk  - Reports
    Reports
  • mHelpDesk  - Home
    Home
Supported Operating System(s):
Web browser (OS agnostic)

486 Reviews of mHelpDesk

 

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Software Advice Reviews (210)
More Reviews (276)

Showing 1-20 of 210

ken from Shields & Associates
Specialty: Construction
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Nice Product for small company. Outgrew it in a year!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

There are many navigational functions they could add, but over all the application is feature packed for the price point.

Pros

Easy to use and understand. Relatively easy to setup. Good for small company needing to track service and invoice.

Cons

Always have problems with current info on the mobile side. No way to track emails sent from the system. Not a good CRM

Review Source
 
 

Kit from Water Ketch Sprinkler
Specialty: Agriculture
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

We chose mHelpDesk

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Thank you for helping us find mHelpDesk

Pros

We like the way that we can create custom fields and organize our data however we like. Many other CRMs did not have much flexibility.

Cons

We do not like how we have to manually import all of our custom fields. We like the fields, but supposedly, there is now way to import data to them from a .csv file yet.

Review Source
 
 

Terry from Alpine Refrigeration, Inc.
Specialty: Construction
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Compatibility issues with iPhones, no inventory, PO, reporting needs further work.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Ease of use of this product. User friendly. Easy to teach users. Job/Invoice/Estimate/Payment in one place.


Cons

No inventory, PO's, not good report functions, not communicating well with our tablet or iPhones in the field.

Review Source
 
 

Aaron from Roofing
Specialty: Construction
Number of employees: 1 employee Employees number: 1 employee

December 2017

December 2017

Not good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

When it works its great.

Cons

Not user friendly. I dont like about your company.
I was unhappy with the service and said I was going to cancel service (via customer service chat room afyer hrs.). You guys then set the ball rolling to can el service even though I emailed you saying I was NOT canceling. Just found out it was canceled. Well, great time for me to try your competitors.

Review Source
 
 

Boyd from DC Service Solutions
Specialty: Maintenance / Field Service
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Waste of Time and Money

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Spend more money on a better software. If your time is important, you will appreciate the advice.

Pros

Cheapest software on the market (because it doesn't do what it is supposed to do). The support team was nice, but I would rather them had been fast and knowledgeable.

Cons

Quickbooks sync is terrible. Customer support is slow and unhelpful. There was a near 3 month span where the software was completely unusable on Iphones. Dispatching layout is confusing. Duplicated ghost jobs show up out of nowhere on recurring jobs. Jobs show as open/new after closed on adminstrators' Iphone app. No afterhours technical support. Too many notifications/text messages for jobs. No safety nets to keep technicians from losing/deleting jobs... I could keep going, but my services will be cancelled by the end of the month after 2 years of trying to make this software work. If it wasn't so cheap, I would have left a long time ago.

Review Source
 
 

Ankit from International Flavors & Fragrances
Specialty: Engineering
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

December 2017

December 2017

It is a Good Field Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Ease of use, customizability
Format of the program is easy to use
This product is very user friendly

Cons

low ITIL capabilites
Price of the program is pricey, should come down
I did have an issue in the beginning about using a comma feature with the pricing and they actually fixed it pretty quickly for me.

Review Source
 
 

Samantha from Airzone HVAC Services
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Wonderfully thorough and prompt service, great app!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This product is amazing in that it can be completely customized to suit your individual needs. It has custom fields that can be organized, but more importantly for us, the Reporting has proven to be highly useful!

Cons

Moving to a new software is always hard work, and we found that as it is SO customisable, plans had to be put in place before we were able to fully launch. Not a problem though, as it gave us an opportunity to assess what needed to be changed moving forward.

Review Source
 
 

Scott from Plumbing Express
Specialty: Plumbing
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Undelivered promises

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Many great people at this company and they are always very nice. But things do not seem to get solved OR worse problems are created when trying to solve them. I REALLY wanted this to work out with them. They are great people at mHD. But problems just keep mounting and getting worse.

Pros

The people promise a lot and are very friendly, but nothing seems to get fixed.
Updates are frequent... but come with big surprises, and NOT good ones

Cons

Random major problems occur... techs have their entire schedule unassigned, WOs will not let you schedule them, invoices show unpaid (even though WePay has already processed it through the mHD app!)... I could really go on and on but this is enough.

Review Source
 
 

edgar from casta construction
Specialty: Contractors
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

its ok software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

other than the pestering calls software is solid

Pros

easy to use and somewhat intuitive, It appears simple and easy on the clutter. one of the more efficient ones

Cons

I didnt like that I was called non stop for information by salespeople acting as if they knew me. Call me and say where you are calling from willget you further than pretending we go way back

Review Source
 
 

Patrick from rocnetsupply
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Not liking this

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Clean appearance and ease of use on the mobile application. Simple to use to have jobs run from creation to completion.

Cons

Customer support is pretty much non existent. The person we talked to hung up on us and never tried to get back in contact with us.

Review Source
 
 

Paulo from Infinity Pool Services
Specialty: Maintenance / Field Service
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Not Honest

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Not a honest Company, made a lot of promises to sell the product, after i made the purchase they wasn't able to delivery what we talked. Stay Away!!

Pros

Easy to navigate in the system,Good Customer Service to set up everything, really has working people.

Cons

People from the sell Department lies to get your business, do whatever you can to do not pay the set up fee, even if they lied to you in the selling process you won't get your money back.
They were suppose to call me back to get deeper in my case, never got a call.

Review Source
 
 

David from Novadis
Specialty: Construction
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Terrible experience - Money stolen - False promises

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Not an honest company, avoid at all cost. Said anything to sell but didn't deliver. I feel I have been crooked.

Pros

none
Nothing good to say about the company except they have really good sellers and can promise everything to get your visa number. After the problems begin..

Cons

Took money without permission, not refunded. Said anything to sell but didn't deliver. Even the software is bad.

Review Source
 
 

Bill from Tick Terminators
Specialty: Pest Control
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Keep it Simple

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Allows me to run my office functions directly in the field from my phone. I can send invoices immediately after performing service. Ensures much faster payments.

Cons

When having to work in the offline mode when service is not available. Also system has to be restarted several times on the mobile app.

Review Source
 
 

Pauline from Shannon Staley and sons
Specialty: Contractors
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Inexpensive little software that gives bang for the buck

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Very happy with the software! We are not paying for a Mercedes nor are we getting one. But this is a well made little Honda that very nicely us from point A to point B.

Pros

Unlimited users for flat fee
Many ways to adapt and use this software to suit unique company needs
Updates have been improved the product, especially like "timesheets".
Many modules which allow us to roll out new functionality as team gets used to existing functionality.
Easy for field staff to us
Easy for managers to use

Cons

Would like to be able to hide more fields/functionality for field staff including assigning jobs.
Would like to be able to customize invoices , estimates etc based on job type
Would be nice to be able to update customer info in job tab

 
 

Annmarie from Nassau Suffolk Mechaincal
Specialty: Plumbing
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Outstanding

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The product is efficient for both the work field and office staff.
The notifications are immediate and helpful to project managers

Cons

We have to forward some notes because mHelpDesk only notifies 2 contacts.
It would be helpful to have the option of notifying more than 2 people in our case.

 
 

Stephanie from Bryans Mechanical Ltd.
Specialty: HVAC
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Ok.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

For the amount of money we spent it does a basic job. Wish there could be more ways to make custom forms look good in a printed and pdf display.

Pros

Quick and easy set up . We paid for the premium set up and we got it. Program is great for service work. Great for organizing a small or large crew of workers.

Cons

Doesnt auto save so you loose some information of your not careful. Have troubles sending items to Quickbooks. Wish that process was easier. Not good for New construction when you have multiple steps to a job and need multiple job types and multiple forms for the same location. Custom forms not really customization unless you know coding. The templates are great but wish I could organize the sheet to print out nicely. No ability to make contracts.

 
 

Linnette from Boyd Roofing
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

I've enjoyed how user friendly it is!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall really happy with the outstanding customer service which lots of companies have lost sight of these days and the software itself.

Pros

The icons as menu options and the easy to use mobile app. That one can also use the app on the tablet for the sales reps that are out with the customer.

Cons

I cannot edit the tax manually or override the amount that is totaling up and the editing/cropping feature of the logo.

 
 

Kim from CPM
Specialty: Contractors
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Good value for your money

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

It is very intuitive to use and fairly easy to implement. Customer service is great to work with if/when you have questions.

Cons

I would like to see better reporting options. More robust reporting features would be a definite improvement

 
 

victor from Advanced cooling and heating inc
Specialty: Construction
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Best Business decision in years

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

really like it

Pros

expand ability to others to process invoices, and scheduling and invoicing in one place....really has helped our business

Cons

glitchy sometimes probably has to do with it being on the cloud. doesn't refresh well sometimes...Ex. it doesn't copy well from estimate to invoice

 
 

Dawnette from Double R Plumbing LLC
Specialty: Plumbing
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Owner

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Customer service is awesome and always ready to answer stupid questions, no matter how many you have.

Pros

It is easy to work with and understand. Great with communicating with our guys in the field. Customer service is awesome to deal with.

 
 
 
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Showing 1-20 of 276

Scott from Tex Painting, LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

The entire process from signing up to rolling out has been exceptional- #moneywellspent

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ability to track many different metrics in my business. The ability to manage a paperless service business keeping every document in the cloud.

Pros

Business before mHelpDesk had us lacking in reporting and a general understanding of our numbers.

We now have the ability to track our sales, booking rates, marketing dollars and customers in a simple format that anyone on our team can use.

If you are considering a new CRM, I recommend Mhelpdesk. I tried rolling out 4 other competitors all of which were too cumbersome, confusing and lacking in functionality.

Mhelpdesk has unbelievable support and the system is not complicated- anyone can use this platform with or without computer abilities.

We look forward to partnering with Mhelpdesk for years to come.

Cons

Anything which is not part of the system can usually be figured out with a work around or help from the tech team.

Review Source: Capterra
 

Karen from Plumbing 911

January 2018

January 2018

Highly recommend this product. We used to use WINTAC and made the switch and couldn't be happier!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Mobile friendly and ease of use. Customer service is great too! Another Pro is that as we type in the address, it is linked with Google and it will give you the full address with correct spelling, with city and zip. It cuts our time down in entering addresses; along with ensuring the address is correct for our technicians. No more misspelled addresses!

Cons

Some times the click down feature gets stuck when operating from my iPhone and it won't allow me to select things. So I have to click save and do it again and then it works. I think it is a bug with the new iPhone; hoping they will fix it soon.

Review Source: Capterra

  Response: mHelpDesk, mHelpDesk (PPC Only)

Date: January 2018

January 2018

 

Thank you so much for your review, Karen! We're so glad that the mobile app has been helpful for your business.

 

Bridget from Ocean State Air Solutions

January 2018

January 2018

Great support team at Mhelp. The software is easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Its' pretty straight forward and easy to navigate. Helps me manage our calendar and keep updated customer information.

Cons

I would love to see more control over what I see on my screens. Would be great to have the ability to move and adjust columns that I do or do not want to see. I always submit feedback in hopes to help improve usability for myself and others. Reporting is still lacking a bit but they are working on it.

Review Source: Capterra

  Response: mHelpDesk, mHelpDesk (PPC Only)

Date: January 2018

January 2018

 

Thank you for your review Bridget! Our support team has really enjoyed working with you.

 

Tommy from Sweeps & Ladders

January 2018

January 2018

Great idea, bad implementation

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software is robust, but difficult to navigate. Take a lot of time and effort to incorporate it into your business.

Cons

Tech support is hit or miss. At the time they had an issue with QB integration. Steep learning curve on the daily operation of this system.

Review Source: Capterra

  Response: mHelpDesk, mHelpDesk (PPC Only)

Date: January 2018

January 2018

 

Thanks for your review Tommy--we enjoyed working with you last year and are sorry that mHelpDesk wasn't a fit for your business in the end. Please let us know if there is anything you need in the future!

 


January 2018

January 2018

Great management tool..

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

mHelpDesk has been great at helping me schedule and track my jobs in real time helping my business flow in a much smoother manner.

Review Source: Capterra
 

Anton from 3TEC
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Not ready for the real world, to little features too much money

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

After this unsuccessful start with Mhelpdesk we had better starting point to select a follow up application

Pros

The initial support was good, it looked promising we had a check list with required features they said it would all do , until we started using it

Cons

web interface is slow and crashes frequently, navigation not very intuitive , too many clicks for everything. bugs in security settings, bugs in mobile app, not many usable features and reports.
the job list started crashing one we had about 200 jobs loaded
we canceled our subscription after 3 months i really don't understand how they got all the good reviews?

Review Source: Capterra

  Response: mHelpDesk, mHelpDesk (PPC Only)

Date: December 2017

December 2017

 

Vincent here, CEO of mHelpDesk. I want to personally thank you considering us. Please know I take feedback seriously.

I looked through your history and could not find anything related to slowness/crashes. If you ever come across it please bring it to my attention so I can look into it. I did find a support case where your list needed a setting to display correctly. I'm glad that Kaye was able to quickly resolve this for you.

I also want to thank you for the suggestions you made on redesigning mHelpDesk to fit your needs. I consider myself a techie like you and can see the benefits.

That said, our clients choose mHelpDesk because of how easy it is to use. That is why we were not able to redesign this part of the software for you. Obviously, I understand this wasn't what you wanted to hear.

I sent your feedback for review. If the "majority" of our users agree we'll happily change it. mHelpDesk was built on client feedback! Maybe one day we can win you back. Thanks!

 

Sylvette from CWH
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Called support several times and it was a terrible experience. Was sold on versatility - laughable!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

UI was clear and clean, ease of use on the mobile application was the main reason this software was selected. We were sold on the idea support was on-point and the software was modifiable to the users needs, with the exception of hard-coding the program itself.

Cons

Customer service actually hung up on us, which could have been accidental except they didn't reach back out?? Hold times varied from 26 minutes to 38 minutes. The unassigned board in the dispatch module does not show the dates of service so you have to select each service to determine if its time to schedule their maintenance. Then if you head to the jobs section where it does have the date of service it doesn't list the property address, so one has to go into the account to find the location - not the most effective way to schedule or dispatch. Needs functionality support and upon speaking of this we were hung up on - shameful.

Review Source: Capterra
 

Mark from Comfort Services, Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Highly recommended

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Mhelpdesk is a simple to use software that is a one stop shop to take jobs from creation to completion. Support is second to none.

Cons

The mobile application is a bit slow and could be more user friendly. But our guys have laptops so it hasn't effected us all that much.

Review Source: Capterra
 


August 2017

August 2017

The just told me what I wanted to hear

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The app could take calls and be customized but for a fast paced on demand service is basically useless.

Cons

I gave a list of things I needed done before I signed up in email. It explained everything in great detail. They said it could be done but after paying for 4 months plus the setup fee found out it could not be done.

Review Source: GetApp
 

Doug from Higher logic

July 2017

July 2017

Great experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Great software, seamless integration with quickbooks. Great company to work with and implementation was a breeze great.

Cons

I wish I would have had this technology sooner. Helps my business and helps my customers by making me more efficient. I seriously have no complaints

Review Source: Capterra
 

Mike from Staffing and Recruiting
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Limited Software/Constant Crashes Interface Issues & Mobile App Crashes/Not very compatible with QB

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Only Great SRS , They seemed very aware of the limitations, everything was being turned over to product development/review.

Pros

Great customer support..... Other than that they know they need to go back to the drawing board, as I've been told countless times my CRS reps.

Cons

Limited Software/Constant Crashes Interface Issues & Mobile App Crashes/Not very compatible with QB. As per headline

Review Source: Capterra
 

Luis from United Security Alliance, Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Best option we found for a Professional Services Automation (PSA) platform.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It does the job we need it to do: a Help Desk for internal and external use and Service management.

Pros

For what it does and the price, it was the best deal we found after having looked at other a dozen alternatives. We hardly use half of what it advertises it can do, but all we needed was a Help Desk and Service Ticket platform for our use as a security systems integrator and MSP provider. Their salesperson was extremely patient and helpful, and hosted multiple webinars for stakeholders who could not all attend at the same time. It's still rough around the edges that we need to tweak, but it's 10 times better than trying to use our CRM to do service tickets like we had been doing.

Cons

The interface has that odd feeling, take-up-the-entire-screen-realestate look that supposedly a websites that have to be "Google search friendly" are forced to contend with. Reporting is weak. Some info on screen like service ticket numbers can't be selected with the mouse for copying and pasting, strangely, and not all information detailed areas are easy to get to. No Salesforce integration, but supposedly that is coming someday soon.

Review Source: Capterra
 

Randy from Rain Leak Solutions

July 2017

July 2017

Customer "SUPPORT" Stinks! They doesn't return phone calls! We are cancelling because of that

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Cons

Website service order doesn't load info properly so the system can be used! CUSTOMER "SUPPORT" IS NON-EXISTENT!!

Review Source: Capterra

  Response: mHelpDesk, mHelpDesk (PPC Only)

Date: July 2017

July 2017

 

Hi Randy--thank you for the feedback. It appears you tried to contact us over the July 4th holiday, when our staffing was limited due to the holiday. We try our best to communicate holiday hours to our customers well in advance via email and other means. We're sorry that you didn't feel mHelpDesk met your expectations in this aspect, but please reach out if we can help in any way in the future.

 

Josh from Mantis 3D LLC

June 2017

June 2017

MhelpDesk talks a big game but fails to back it up

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

A headache

Pros

Customer service department is located in the USA and they have great hours of operation that cater to both West and East Coast

Cons

Fails in every aspect of execution, from set up to customer satisfaction. MhelpDesk was built on empty promises. Ill summarize my experience in a very brief manner to save everyone time.

Signed up with MhelpDesk and paid a premium for the premium set-up team to assist in customizing our workflow. Was promised it would be no longer than two weeks but we would strive for 1 week set up time.

1 month later, we are no where. No familiarity with the software. Set up rep, talks too much doesn't listen.

2nd month, new service rep. Great guy, listens very well. Initially make great progress. However we ran into many issues which were supposed to be resolved, some issues would take 4-5 reminders to actually fix. He would say the issue is fixed and it was not, so they must conduct no testing at all.

3rd month. Out of pure frustration we set up 8 hours for our own employees to run through the software and try to figure out our own set up. which we did. Everything is customized to our specs and we completed the set up process from 50 to 100% on our own.

4th month: Customers not receiving email notifications, Customer service has been contacted 4-5 times and offers no solutions, they cannot find the problem so they dismiss it.

This has been one one of the worst businesses we've ever dealt with. A huge waste of time and money. They will tell you everything you want to hear with a great attitude but when something goes wrong, and it will. You are on your own. Good luck

Review Source: Capterra
 

Kevin from Priority Pest Control

June 2017

June 2017

Great customer service!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is easy to use and easy to speak to an actual person if you have questions or problems. The mobile app works well, especially on our tablets.

Cons

There are a couple small widgets that could be changed or added, but there is also a customer forum that has helped the company make them priorities.

Review Source: Capterra
 

Tammy from OEL Heating and Cooling, LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

On the spot customer service...UNBEATABLE!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I am able to keep everything in one place!

Pros

Easy to add customer and manage the ever growing database. The customer service team is always a click away for ANYTHING!!!

Cons

Prefer to use my own forms for providing estimates. Need to have an feature to present customers 3 options at the time of service. Jobs are lost when you walk out the door!

Review Source: Capterra
 

Peggy from Northern Comfort Heating and Cooling

June 2017

June 2017

Great software for the price

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I am always pleased with the service we receive from the MHelp desk team. We signed up a couple months ago and have requested assistance on several forms and training. We signed up with the premier service and have been extremely happy with the product. We researched MHelp Desk along with many other software services for our HVAC company and this software has 99% of what we need in our business. The service and the software is worth the price. I have worked in the software field for over 10 years and can appreciate the extra effort the team does for our company. Integrates with QB very easily.

Cons

It can be a bit slow with an older computer that has less RAM. Working offline helps the techs when they are using their mobile devices in sketch wireless areas. We had the team import all older invoices from QB which gave the amounts, but not the details.

Review Source: Capterra
 

Emily from Divecom Marine
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

The software is easy to use for any person- whether you are a computer pro or have basic knowledge!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love the fact that I can create custom fields for my jobs that will translate over to invoices. I can make custom fields for each type of service I provide. You can also create custom fields for your customer profile. It absolutely amazes me as I never thought I would find a software tailor made for our niche company- a commercial diving firm. With being able to customize everything from customer profiles to job to invoices I can have the exact software and features I need and am able to disable other features I don't need. Also the customer service is seriously stellar- 5 stars! Every person I have spoken with at MHelp Desk has been extremely helpful , informative, and professional. You can call, email, or even live chat with customer support to suit your needs! They also have loads of resources if you are a do it yourself-er. Between watching videos on their youtube channel to utilizing the community forum- I have hardly needed any assistance setting up my account and utilizing it. The import from Quickbooks is seamless and so simple- it makes switching to a new software insanely easy. 10/10 would recommend!!

Cons

The only con i can think of is having to put my appointments in a time slot. I have not looked into this all the way yet as I am still customizing everything. With my business our service calls do not need time slots and the customer are not present for the work so it would be helpful to see all my appointments for the day without them being assigned a specific time. (even this isn't a real big negative for me more of a pet peeve). I bet if I asked them they could figure out how it can be set up like this!

Review Source: Capterra
 

Lauri from Ozarks Chimney Solutions

June 2017

June 2017

So far its been working good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Being able to map customers, techs getting directions from job to job, having custom fields populate

Cons

Map doesn't pull up all addresses, not sure about it working with quick books, don't like having to have an invoice prior to getting payment

Review Source: Capterra
 

John from Mr. Reliable plumbing and heating
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Nice system but just not right for our company. Very well made and set up.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The software was hard to use and froze up a lot. It was not very intuitive and we could not customize it.

Pros

It was very affordable and we could get started. The look of the system is ok and the online support was fair. When ever we had an issue we could contact them and they would respond within 5 mins. Overall for what it is the system is good .

Cons

Not that easy to set up and use out in the field for our guys. The lack of customization available was a problem for us. We run a plumbing and heating company and our techs are not super on computers. Still the system is good it just didn't work for us.

Review Source: Capterra
 
 
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