Mindbody

RATING:

4.0

(2806)

About Mindbody

Mindbody is a cloud-based club management and appointment scheduling solution designed for the needs of small to midsize businesses. The product is primarily used by gyms, fitness and personal training centers, salons, spas and massage centers, wellness centers, dance schools and yoga studios. Mindbody offers features such as scheduling with wait list management, appointment booking through Facebook, automated scheduling of email and texts and online bookings. Memberships can be managed through MINDBODY as well. Mindbody also features a toolset for marketing management. With Mindbody, notifications and alerts can be set up for customers, targeted marketing campaigns can be launched and marketing reports can be generated and assessed. Mindbody also offers ...

Mindbody Pricing

Starter $159: Manage your studio with the foundational tools you need to run your business, and the flexibility to add additional products as you grow. Accelerate $279: Build client relationships with elegant email campaigns and smart contact lists, and gain a deeper understanding of your business with comprehensive reporting. Ultimate $499: Take your business to the next level with unlimited automated email and text marketing, as well as customer feedback and referral tools. Ultimate Plus $699: Get the full power of Mindbody in one package, plus real-time KPI dashboards and a custom mobile app as unique as your brand.

Starting price: 

$139.00 per month

Free trial: 

Not Available

Free version: 

Not Available

Bring your business’s brand to life with a custom mobile app. This feature helps you engage with your clients on another level through rewards programs, push notifications, shared class playlists, and more.
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Mindbody Reviews

Overall Rating

4.0

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

3.5

Functionality

4

Most Helpful Reviews for Mindbody

1 - 5 of 2,785 Reviews

Jeannie

Consumer Goods, 501 - 1,000 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed May 2021

Has been great for our business

User Profile

Emily

Verified reviewer

Accounting, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2020

MindBody is almost all the software you need for a gym or studio

Overall, MindBody is great and I don't think I've even used half of the features after several years of regular use. There is a way to do anything, and tech always provides good help.

PROS

There is a wide variety of ways that you can structure contracts and payments. The feature that allows you to attach PDF documents to each client helps towards operating in a more paperless manner.

CONS

Refunds and returns are a bit confusing. The product could also be improved with a better attendance system. They should improve the attendance feature. The sign in app apparently doesn't work and we have used a different sign in software.

Reasons for switching to Mindbody

MindBody offers more features for Gym memberships including the ability to set up recurring memberships via ACH bank automatic withdrawal.

Tydie

Alternative Medicine, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

3

FUNCTIONALITY

4

Reviewed April 2024

Great for a Studio for Fitness Classes

PROS

I liked the clean UI of the backend. It was easy to find a customer and add services/classes.

CONS

It was a little difficult to backtrack and make changes if you just added a class or service to a customer. It takes some learning to do it with ease, just a but of a steep learning curve. Wish it were easier to make changes.

Frances

Health, Wellness and Fitness, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

2

EASE OF USE

2

VALUE FOR MONEY

2

FUNCTIONALITY

2

Reviewed March 2024

Limited & Expensive

PROS

Originally, I really liked all of the gadgets they had to help streamline the check in and check out process, but the equipment they sent was slow and worked poorly after a short time of use.

CONS

They were VERY expensive. All of the upgrades that were really desired for the business were too expensive to be cost effective.

Reason for choosing Mindbody

We we new and it seemed like a great option when I spoke with the sales rep.

Bri

Alternative Medicine, 2-10 employees

Used daily for less than 6 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed October 2023

Worst software , DO NOT recommend

Incredible waste of time, energy and money for me and clients. Unbelievably frustrating and exhausting.

PROS

Nothing, I wish I could go back in time and reverse ever using them. Over charging, no refunds, billing without consent, no receipts

CONS

Hours and days of being on hold. Endless glitches with no solution Charges for no reason with no receipt

Reason for choosing Mindbody

The sales rep was very good and extremely misleading.

Reasons for switching to Mindbody

Amazing customer service Excellent seamless software No hidden fees No extra charges without consent Local and relevant customer service No wait times