Very delighted with the software. The tech support is fantastic! The google group is great being able to communicate with other Admins having similar issues. Also the support is always willing to listen if a new option could work better. Their ability to help but also to listen is what I like the most.

The biggest reason I recommended this software was to help with sub requests. The software lives up to it's name! This one option has streamlined my life so much!

Some options could be more global for the live schedule post.

We allow our church members to sign themselves up for volunteer positions. We don't assign them. Other systems expect you to assign your volunteers, so they didn't work for us. With MSP, we send an email early in the week with the full schedule of open positions and people pick the job they want. On Friday we print the schedule, usually with a few unfilled positions. We post a paper schedule so that on Sunday, people can see what is not filled and volunteer on the spot. They can sign up on the paper schedule for coming weeks. On Monday we add those paper signups online, then send another email, starting the whole process again. It has worked very well for us.

It allows us to schedule volunteer positions for Sunday worship. Our members began using it without too steep of a learning curve. It is very reliable. In over 4 years, I cannot think of a time that it was unavailable. It is stable and hasn't made changes that force us to change our procedures. It is flexible enough to accommodate a variety of schedules and positions. Volunteers can request substitutes automatically, without a staff member needed.

Administrators must have the software loaded locally - it is not fully web based. It does its functions well, but doesn't integrate with our church database. Our database system also has a scheduler, but MSP filled our need better until recently when the database system redid their scheduling. We will be moving from MSP to the database, only because of the advantages of one system. But, we have benefited greatly by having MSP, so we still recommend it.

MSP organizes all the data about my volunteers across all the ministries and I don't have to keep track of it myself. Most volunteers are tech-savvy and can update their information each time I send a request for updates. For those who can't, it is easy for me to quickly input the information and the system does the rest!

Our parish has used the program for so long that some of the initial setup is outdated and it is not intuitive to figure out what I can delete without harming what does work.

Ministry Scheduler Pro didn't meet the needs of my ministry team. The features allow for scheduling and it's certainly better than using paper or a personal spreadsheet because it allows users to receive and respond to requests, but other softwares have allowed my organization to put more (and prettier) features right in an app on their phones for ease of access, and we won't ever go back.

It's affordable and simple for ministries with only a few volunteers.

It's far too simplistic and doesn't give volunteers/users the integrated experience to find all the resources needed in one place.

Scheduling with Ministry Scheduler Pro has saved a lot of time that I am able to dedicate elsewhere. Our volunteers love that they can set up their service times and black out dates that they may be away from their home parish, as well as automatically scheduling with their families. It has also made finding subs and making trades more convenient - just click a button and the operation handles itself.

I wish the app was more comparable to the web terminal as far as features go. Most of our volunteers solely use the mobile app and things like having the roster available in the app or having the parish FAQ I posted on the web terminal landing page would be helpful.

This program allows ministers to be responsible for entering their own information and eliminates the problems that a middle man can cause; misreading information, failing to add information etc. They are also responsible for requesting a sub and then helping their fellow ministers by filling in for them. It is working extremely well.

The integration process was easy, almost instant. Ministers reacted very positively to the interactivity of the program, appreciating the ease of requesting and sub and filling a position. The program tracks the times that ministers have been scheduled in the past and schedules appropriately going forward.

I can't thing of anything I don't like about the software.

Was first exposed to it in 2013 and have now brought it with me to two other churches. LOVE IT>

This software is easy to use, easy to teach, allows for flexibility in how people are scheduled (auto or manual or a combination of them) and getting subs is as easy as a click. There is so much to love about this software.

Some of the rosterizing/reporting pieces are not as easy or intuitive. I cannot always get the information I really want in a straightforward manner.

ease of communication with and between ministers; empowerment of ministers to be their own schedulers; good access to the schedule on a variety of platforms; doesn't leave those who are not internet-connected out of the equation,

sometimes ministers get confused by the 'positions assigned' emails and they click on sub req thinking they are confirming their schedule... issue goes away over time.

Volunteers being able to easily and intuitively edit and manage preferences, the ease of me creating initial mass templates and then simply creating detailed, correctly balanced schedules in seconds! And the ability for volunteers to easily go to their handheld device and request a sub for a Mass they cannot make is invaluable!

I still struggle with yearly/ seasonal Mass schedule templates before creating schedule.

I love that I do not have to manually create a schedule.

I wish the kiosk feature was not an add-on that you have to upgrade your subscription.

Excellent. Since the system is highly customizable, we needed consulting help to get to the most efficient setup in place and ongoing help while learning all of the features. Every interaction with the Support team was great. Our issues were always solved in a timely manner and they took the time to understand our setup and provide sustainable solutions. One example, we had an Administrator (our staff) error on a holiday that required the retrieval of a backup calendar and the VSP Support team got us back up and running quickly and smoothly.

We used VSP (Volunteer Scheduler Pro); same system - this software allowed our volunteers to schedule themselves for pet therapy visits (computer or phone capabilities). The job criteria allows only more advanced teams have the ability to sign up for more advanced level visits. If a volunteer is marked inactive, they remain a team, but they cannot schedule a visit. Un-checking the Inactive status allows them to schedule again - quick & easy! It's highly customizable with Custom Fields and screen layout options. All data can be exported to a .csv file for future analysis. There are also standard reports that are available with a click of a button.

The phone app was not great for our setup, but this may have been improved - we did not have many Volunteers using it, so we paid less attention to it. Since our setup allowed 3 months of signup, the phone app required scrolling through all the days. An Admin could change it each month to only show one month, but when nearing the of the month, you are still scrolling through 20+ days. A big advantage of the phone app was the online Team Directory, so while the Volunteer is out in the field, they could contact any other volunteers in the directory.

The benefit of a seamless and intuitive product. While not all of our volunteers use it - I still have to email some people - the overall ease of use for me and the volunteers has been life-saving. The volunteers really like it. And having an online page that reflects changes as they happen is so necessary. Thank you. And if problems arise, I know you will be there, and I know you will continue to improve the product for your customers. I wish all products had your business model.

The developers of this software clearly know church and volunteer behavior. The tech support is superb - beyond superb.

Quite frankly, the fact that I had not known about it sooner. I spent over a year hand-scheduling volunteers and creating spreadsheets based on volunteer availability and preferences. Emailing people each week and then learning their plans had changed - and I had to then email a group to determine who might be able to fill in was time-consuming and frustrating.

Overall this is so great! Volunteers may choose to ask for a sub or volunteer for someone else who needs a sub. The first come first serve issue was a bit confusing to my volunteers, but I think they understand now how it will work. Also, scheduling ahead of time, printing, and emailing/texting are so wonderful to have available.

I really enjoy how easy this program is to learn and be familiar with. I have previously been on the user side of things, so it is nice to understand now, as an admin, how it all really can work so easily. I am improving the usage of my volunteers, just by knowing more about both sides of the program!

There were some issues I had with familiarizing myself with "web terminal" and "web forms" but I understand now. I am using Chrome which is not compatible with pieces of it. This means I should be in my office and not "remote" to administer fully all of the great pieces involved with this program.

I have been scheduling for my parish for over 11 years. The first software product we used was cumbersome and required me to input all of our ministers' preferences and info. I love that MSP allows each minister control over their account. The sub request function and volunteer opportunities are great. Being able to see updates in real time is a wonderful change from our old system. MSP it is overall a great product.

I really appreciate the new functionality with Announcements. It is very helpful to know who reads my emails or responds to my polls. We have used the poll and RSVP functions a lot during this pandemic to easily get a feel for our ministers willingness to serve. It has been invaluable to me as an administrator.

I dislike it when a schedule does not include all available ministers and I have to rearrange assignments.

The product works very well and is intuitively simple to use. I especially want to compliment the support organization. When I first started as an administrator, I had questions on the best way to se up the system. Everyone I worked with at MSP support was friendly, patient, professional and extremely helpful. Further, they promptly answered my questions so that i could set up an optimal system for our parish. I highly recommend MSP from a product and support aspect. I can't say enough to express my pleasure with the support organization, especially [SENSITIVE CONTENT]. They have been wonderful in providing excellent support.

The automatic reminders and the ease of use are critical. MSP offers an integrated solution where you can either auto schedule or use the simple to use phone app. Most people use the phone app since it was designed to be easy to use for even the computer challenged users. As an administrator, it offers all the features I need under one roof. I can set up schedules, assign volunteers, send reminders, use the built in email function to send out reminders. Do statistics to see who volunteers the most, etc. I honestly can't think of anything else I need to run the volunteer scheduling at our parish.

I don't have any complaints. It functions as described and is always available, i.e. I have never had an occurrence where the software was not available for use nor have I ever had a crash.

MSP has made it possible to manage multiple ministries across a bilingual church, 7 service times each weekend, as well as special services, with complete ease. The most useful feature is the ability for volunteers to request and accept substitutes, as well as to sign up for open positions, on their own. Recently we have begun using their Kiosk feature which allows volunteers to sign in at the church at the time of the service, which has saved hours of paperwork.

Overall, the email/announcements feature has been improved in the last year. However, it still lacks some reporting capabilities (response to polls, etc.), and the ability to schedule emails aside from the auto-scheduled reminders would be very helpful.

We've worked with MSP since 2009 or 2010 and have 500 volunteers in seven ministries to schedule. It has been excellent in scheduling and communicating with our volunteers.

Overall this is a great resource. Some specifics include: 1. Easy to create and manage our bimonthly liturgical ministries and St. Vincent DePaul volunteers 2. Volunteers appreciate the simplicity, ability to request subs, and communications about their scheduled service times. 3. Online app for volunteers to check on their schedules

Our usher ministry uses a team approach and dealing with individual sub requests and cross team assignments is not particularly easy

Really has been excellent! I enjoy learning new technology and having such a great staff behind this program makes it all the better! The initial roll out training was very understandable; many of us had no prior experience with this type of software.

As with any technical operations, the best value is the behind the scenes support. MSP has the most up to date, personable, courteous and professional support team. Extremely responses both on a live call or via eMail. In my "cons" comment below I would tack on to say anytime I've had a thought about how I would like to use MSP and if that function is available, a call or eMail to support gets me the information. Basically with MSP there is a way to do just about anything!

There are a lot of little things you can do with this software but until you have a need for it you're not aware.

Good software, and great customer support, no matter how mundane my questions. Kudos to their IT support team.

MSP is easy to use, and very effective in helping our church create a multi-layered ministry schedule. Also, MSP allows our ministers to interface and make changes in their profiles, which keeps all our schedules updated.

Our parish has been using MSP for many years. It's the most effective way for our church to schedule multiple ministries.

I schedule the weekly Masses for our church. I do this on a 3 month schedule. To try to accomplish this by hand would be absolutely impossible. While there may be other programs out there, I never felt the need to try others. The program has an auto-reminder that sends reminders via e-mail to each minister 4 days before their shceduled Mass time. This has been found to be an invaluable assistance.

The product is very easy to use. Customer service is the best and extremely helpful always. I have used this product for over 6 years and it just gets better.

I haven't experienced anything I would consider not liking.

So far everyone has been impressed with the features. When the first schedule was published, those who realized that they had conflicts started using the feature to find substitutes and were so impressed with how easy it was.

This software is easy to use. The developers have thought of everything. The ability for volunteers to indicate their preferences and availability before a schedule is generated is a key feature. If a scheduling conflict does arise the software provides a mechanism to request a substitute. Additionally since all ministries are scheduled by the software the loading on volunteers can be kept more equitable than when it is being done by individual ministry leaders working with only their ministry.

For administrators it has to be installed on a particular computer.

One of my favorite things is the IT support. The team always gets back to me in a timely manner and they are very patient with me!!!!

All you have to do to create a 3 month schedule is click on create schedule and there it is in about 25 seconds! I used to do this manually and it took many hours.

Once I deleted a 3 month schedule and since we did not have MSP Pro they were not able to get it back for me. They told me to be sure to save it right away and I have not had any problems since.

Some of the Help-desk Techs are great [sensitive content hidden] in particular - [sensitive content hidden] has given me good stuff but has also was not able to resolve another ticket

I am still learning the full capabilities of the system , the overall comment from the individual ministers (volunteers) are positive . Am slowly changing the culture and getting the use users to appreciate the full self service capability ( of the mobile and home computer applications)

I worked at a two companies , the latter was for 8 years (2014-2022) and we used Zendesk . This system is lacking in many ways + can not attach screen shots to a ticket submission + lack of a remote access ( even for a single session) to enable the helpdesk to see the end user screen + Some helpdesk support personnel have told me they have time limits to help resolve my issue + One of my tickets was deemed unsolvable /unable to resolve

I have only been using this system for the last 2 months as we are short handed and season has just arrived in Naples, Florida. I reached out by phone twice in panic mode to help me understand some of my mistakes and I was so fortunate to have [sensitive content hidden] answer both my calls. He walked me through the system program in a calming and professional manner. He was very understanding and so helpful in my time of stress. Thank you, [sensitive content hidden].

The ease of set up of new volunteers and how they themselves can edit their profile. Sub requests makes finding other volunteers to help so much easier than having the sacristan scrambling to fill the empty positions.

Least favorite is trying to figure out how to customize fields and positions within the church structure.

I have a very positive experience in using this software. It’s easy to learn and use once you figure out how it works. It’s a well-designed system that meets the ministers’ scheduling needs of our parish.

1. The ease of learning and using MSP; 2. The customer-service support is excellent. I normally email MSP-Support my questions and I always get a prompt, quick, and clear answers with the MSP screen or pane with illustration on how to address the issue. 3. All the Support staff I’ve dealt with are very professional and know their product well to guide me in using the software effectively. 4. The software has many great features which allow me to customize or taylor it to our particular needs and requirements.

I haven’t found anything yet that i don’t like about this software.