OpsGenie

RATING:

4.7

(137)

About OpsGenie

Opsgenie is a cloud-based ITSM and issue tracking solution that helps development and operational teams make strategies for service disruptions and remain in control at the time of incidents. It comes with native applications for Android and iOS enabling users to respond quickly to incidents from mobile devices. Opsgenie keeps teams notified via push notifications and lets responders contact individuals through calls, text messages, Skype and emails during incidents. It allows businesses to identify, manage and track service units via service catalogs, and manage on-call schedules and actions right from the application. Additionally, it provides templates, chat channels and video conferencing tools to automate and manage communication with stakeholders and responde...

OpsGenie Pricing

Start for free and scale as you grow. Opsgenie offers various plans for teams of different sizes and maturity. https://www.atlassian.com/software/opsgenie/pricing We also offer volume discounts for larger teams, use the price calculator on our pricing page for more information.

Starting price: 

$11.00 per month

Free trial: 

Available

Free version: 

Available

Opsgenie Alerts

OpsGenie Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for OpsGenie

1 - 5 of 135 Reviews

Anshuman

Retail, 10,001+ employees

Used less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed October 2021

Very useful paging tool

User Profile

Joaquín

Verified reviewer

Internet

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2018

I love the mobile app

Easily be alerted from our apis errors

PROS

I love the mobile app, it's really easy to use and you can change the sound of the alert. It help us really good for alerts

CONS

It would be great if you can customize more the alert notifications, For instance, change the sound if the alert is repeated

Anonymous

501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2018

Easy to use, with great integrations and reporting

We've been really happy since we switched our alerting to OpsGenie. Our old app didn't give us the flexibility we needed to create the complex oncall schedules that we needed for our engineering org.

PROS

It's easy to use, with integrations for all of our monitoring and messaging apps. The reporting around alert activity and agent performance is excellent. The team organization gives us great flexibility in how we set up our oncall and alert schedules.

CONS

Some of the scheduling around teams can be counterintuitive. If you're not doing it all of the time, it can take a little hunting around to get the setup you want

Philippe

Information Technology and Services, 201-500 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

3

FUNCTIONALITY

4

Reviewed June 2023

Great mobile app, website slow to use

OpsGenie is doing the job globally, especially on the core functionalities. Even though the website would need to be improved - and enriched via critical new features.

PROS

The core functionalities are working well, the notifications are going out. The integration with other tool is quite easy (Slack, other via API).The mobile app is also great and very intuitive.

CONS

The website is slow, and few UI glitches are very annoying if you are a Support manager and use OpsGenie on a daily basis. In my opinion the lack of real-time dashboard of the alerts is a big miss.

Reason for choosing OpsGenie

It was not my decision back then

User Profile

Bharath

Verified reviewer

Computer Software

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed January 2018

its a nice a tools which can be configured as per your requirement and needs

stay up to date with the infra issues

PROS

--easy to configure or customise notification as per your requirement --The GUI is very simple and self explanatory

CONS

when we change the mobile frequently then all the previously used mobile pile up in the configurations which causes issue later (I was not able to get the alerts since it was sending the alerts to the old mobile )...I had to delete the old mobiles from the web console to fix the issue