--- title: "Peek Pro Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Peek Pro. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Peek Pro is a good fit for you!" source_url: "https://www.softwareadvice.com/scheduling/peek-pro-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Equipment Rental Software](https://www.softwareadvice.com/retail/equipment-rental-comparison/) / [Peek Pro](https://www.softwareadvice.com/scheduling/peek-pro-profile/) / Peek Pro Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/scheduling/peek-pro-profile/) Reviews [Alternatives](https://www.softwareadvice.com/scheduling/peek-pro-profile/alternatives/) # Peek Pro User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 796 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.7/5 - Value for money: 4.6/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 654 reviews (82%) - 4 stars: 89 reviews (11%) - 3 stars: 15 reviews (2%) - 2 stars: 12 reviews (2%) - 1 star: 26 reviews (3%) ### Most mentioned pros - Peek Pro uses secure payment processing and encryption to protect customer data and transactions. - Scheduling activities is easy and creating calendars that are interactive with my clients is great. - I'm having a lot of fun with the system, I have a few test reservations from trusted resellers to get a feedback. ### Most mentioned cons - Booking fees are outrageous and the customers keep sending me emails telling me how much they hate paying those fees. When a customer tries to add something extra to their order (like a sandwich) the entire checkout page goes blank and stays that way for 14 seconds (like a "wheel of death") and we lose sales. - It’s a minimum 24-hr response time and total resolution can take weeks and includes never being able to connect directly with the department needed to resolve the issue. - We do not need some one manning the ticket desk all day because everyone shows up with their smart phone. ## Peek Pro customer reviews Showing reviews 1-25 of 796 (page 1). ### A wonderful Tour operator software - Overall rating: 5/5 - Reviewer: Sinto J. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered Peek is simple to use. They provide excellent customer support, which was very helpful when I was switching from my previous online booking provider. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I'm from India , and we searched for a tour operator software that would accommodate our trips and allow for quick and simple payment. As you are aware, it can be challenging to create a dependable system for our clients in our area. It was difficult for us here. No customers are expressing a desire to go, particularly to Wayanad. We chose Peek Pro because it is dependable, allows us to change the details of our tours in real time, pays us once the tours are completed, is actively developing new features that we can use in our company, and—most importantly—is run by people.. Having a decent tool to advertise our firm is a relief as we are now moving toward having a greater ROI. #### Cons Taxes are already included in the cost of our trips and rentals. But only put their fees in the "Taxes and Fees" section after that. I'm just being nitpicky when I say that I believe the checkout should be improved. The complexity of some of the screens varies, although not significantly. #### Reasons for choosing Peek Pro Both my partner and I can easily utilise Peek's back end technology, and clients can easily use it on the front end. Peek is very simple to set up and offers excellent customer service. In general, we adore Peek since it's straightforward to use, has a beautiful interface, is simple to set up and configure, and has excellent customer service. Our questions are always promptly answered, frequently the same day. #### Reasons for switching to Peek Pro Our previous software was cumbersome and difficult to use. The best part of Peek Pro, in my opinion, is that you can choose to either pay for the software yourself or incorporate a little cost with each booking you receive. Let's also talk about how fantastic their customer service staff was. When I ever had a problem, they responded to me within an hour, and frequently, thanks to their online chat assistance, they did it in just a few minutes. --- ### Onboarding review - Overall rating: 5/5 - Reviewer: Jennie J. - Verified reviewer: Yes - Industry: Sports - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered [sensitive content hidden] was great to work with during my onboarding. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros More advanced features than Fareharbor. Scheduling activities is easy and creating calendars that are interactive with my clients is great. #### Cons Some of the report features are difficult to reconcile with my QuickBooks. (payouts/tax reporting) #### Reasons for switching to Peek Pro switched website away from Fareharbor to Gondola --- ### Best Customer Service EVER - Overall rating: 5/5 - Reviewer: Alesha S. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #1 booking software program. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This software was a complete godsend when it came into my life while I was doing marketing. We provided wine tours to individuals and typically downloaded their information to put into our emailing system. The old software we used to use was clunky and complicated. Peek pro was fantastic, the thing I liked most about them is that you had the ability to either pay for the software yourself, or include just a small fee with every booking you received. Also, let's talk about how absolutely AMAZING their customer service team was. If I ever had any sort of problems they got back to me within an hour, and often times with their online chat support they were back to me within minutes. I would highly recommend this software to anyone. #### Cons Honestly, I can't say one thing that I didn't like about this software, it is perfect for large and small business, and even has an eCommerce area where you can sell merchandise. --- ### Das Club Tour is now powered by Peek Pro - Overall rating: 5/5 - Reviewer: Tommy R. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered I'm having a lot of fun with the system, I have a few test reservations from trusted resellers to get a feedback. The system itself is easy to use even though it is complex it never feels like things are hidden or difficult to find. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is a very complex system and comes with a lot of features that provide a great customer experience when making reservations and also keeping them informed. The customer portal is amazing to communicate information to the guests. Overall the automation is a great time saver, mass texting and email is another great feature to reach out at once. Also a lot of features for the back office to run reports, to organize things and it is lightning fast. #### Cons There aren't really any cons that I came across, none that I can think off. #### Reasons for choosing Peek Pro I was looking at Origin mostly because it was tour operator optimized however their support team stopped talking to me and compared to Peek pro it was very lightweight. WooCommerce is slow and everything is an add-on that costs x-amount of money which adds and skyrockets the yearly costs. FareHarbor was not an option because it sometimes just doesn't load and changes that were made to the manifest doesn't transfer to server side from the mobile app. #### Reasons for switching to Peek Pro WooCommerce is not good if I am real honest, lots of features that all cost extra. Bookly is very buggy. --- ### Very Good platform - Overall rating: 4/5 - Reviewer: Aitor D. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. For a while Peek pro was very good for our company but as we expanded into new products, packages etc, we found another platform that fits better our company #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The booking system and inventory options. #### Cons High fees for the clients and missing a waiting list option and they way to build packages is not very user friendly #### Reasons for choosing Peek Pro Unfamiliar with wetravel at first, I used Peek before. --- ### False Promises at Sales and ZERO Customer Service - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered Terrible, see the cons I already described. DO NOT USE PEEK, YOUR BUSINESS WILL SUFFER AND YOUR TIME WILL BE WASTED! We have grown out of WIX bookings but seriously look at that for a very feature rich low cost solution! #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros The interface, feature list and functionality for the customer seems to be great. #### Cons Setup help is limited, support and setup knowledge of their own product almost doesn't exist. They claim to have 7 day per week support over 4 time zones which is a complete lie. You can not contact people on support chat, phone or any other way than ticketing which takes 48 hours to resolve at a minimum. If you run into a business stopping issue, you will be completely screwed and it is obvious no one there cares or has a plan to fix this! You will be sold features that do not work or can not be implemented without complex work arounds if at all. I question if they are even still in business with how challenging it is to get in contact with them which was not the case when we first signed up. #### Reasons for choosing Peek Pro Cost and functionality that was promised and not delivered upon implementation. #### Reasons for switching to Peek Pro Better functionality and features promised which have not been delivered. --- ### Outstanding software for rentals! - Overall rating: 5/5 - Reviewer: Dan S. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: September 2019 - Review source details: This review was submitted organically. No incentive was offered Spectacular! Once set up, it's almost too simple to use! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The sleek design looks spectacular on our site and is very easy for the customer to use. #### Cons It's a little tricky to set up mostly because there's an endless amount of features and options. #### Reasons for switching to Peek Pro We switched because we wanted something a bit more powerful and easier to use for the customer. #### Vendor response Thank you for writing this review, Dan! So happy to hear that you've had an outstanding experience with the software. You're right; it can certainly seem like there's an endless amount of features at your disposal, so don't hesitate to reach out if you need any support! Replied September 2019 --- ### Highly recommend! - Overall rating: 5/5 - Reviewer: Nicholas T. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered Their whole process is simple and streamlined. Everything from scheduling the initial contact, the demo meeting, and finalizing our product. They understood exactly what we were looking for and provided it fast and flawlessly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The employees were very knowledgeable, helpful, and made it easy to understand the software with their instruction. #### Cons Nothing, everything was perfect. We had a great experience. The service was fast, easy to understand and schedule. --- ### Peek Pro Review - Overall rating: 1/5 - Reviewer: Rachelle B. - Verified reviewer: Yes - Industry: Entertainment - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered Great in the beginning, awful now. Wouldn’t recommend to my biggest competitors at this point #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros When I first started with this company 10 years ago the customer service was amazing, in the last 3 years it has gone completely down hill. #### Cons Dispute team is a JOKE! They are zero help and don’t answer your questions, that’s if you can get them to email you back in the first place. They will shut your bookings down and not say anything to you if you don’t do all their merchant changes, even if you don’t agree with them. Don’t even get me started on the delay of them depositing funds into your account if they’re not withholding them for some unknown reason like not providing information thY doesn’t change every year. --- ### The Drunken Academy - Overall rating: 5/5 - Reviewer: Lina K. - Verified reviewer: Yes - Industry: Entertainment - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered It was a great experience! The onboarding was good, and the check ins were also helpful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The app/program itself is great! [sensitive content hidden] was also great to work with! #### Cons I wish there was more customization options as to what the booking pages look like. More color options. --- ### Bella Luna Yacht Peek Review - Overall rating: 4/5 - Reviewer: John V. - Verified reviewer: Yes - Industry: Maritime - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros I do like having the capability of having an online booking calendar that my clients can book themselves. #### Cons All features do not work with all integrations. I need my Peek Calendar to sync with my Google Calendar. But, Peek will not integrate with Rental Bookings. The affiliate program (partner program) is WAY too basic. I need to be able to assign each affiliate their own unique affiliate code that they can promote along with graphic ad assets and more comprehensive reporting. #### Reasons for choosing Peek Pro I was deceived by your sales rep, Garrett, who stated I would be charged a flat rate of $35 per booking and nothing more. By the time we started seeing bookings and the additional charges for everything, it was too late. I'm SUPER disappointed in this bait and switch tactic. --- ### Expect Zero Support After Implementation - Overall rating: 3/5 - Reviewer: Chris K. - Verified reviewer: Yes - Industry: Sporting Goods - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered They are very happy to take there cut but are no where to be found when you need support. Even in the slow seasons. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Its a pretty powerful tool and can manage a lot of reservations #### Cons There is zero support even though they rave about 5 star reviews on capterra for support. They want everything done through email or their chat bot. This is the typical troubleshooting sequence I go through. I go through the help articles and cant find a resolution. I detail the problem and the chat bot runs me around for 30 minutes about did i try the article or this one. I finally get a actual person on the chat but he is unfamiliar with the software and does the same run around. After about two hours of this he refers me back to the help center. Same thing with emailing support. I've detailed a problem with the software and they come back with a help article that is unrelated and brush me off. #### Reasons for choosing Peek Pro I was somewhat familiar with it having used in the past. #### Reasons for switching to Peek Pro Peek offer more functionality that better fit our business --- ### Peek is everything we needed - Overall rating: 5/5 - Reviewer: Gary P. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2020 - Review source details: This review was submitted organically. No incentive was offered Automating many regular tasks, including guest followup emails, waivers. As well as connecting directly to OTAs so they have our exact availability and no longer have to check multiple sites to update availability. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We really like the simplicity for setting up new products. And appreciate the software updates that continually improve the booking software. #### Cons Not optimized for Android tablets or cell phones. #### Reasons for choosing Peek Pro The tech service was what sold us and continues to solve any issues we may have. #### Reasons for switching to Peek Pro Back end was very cumbersome to build new product and took extra time to train anyone new on the software. As well as there quarterly costs. #### Vendor response Hi Gary - Thank you so much for taking the time to write a review. It's great to hear how our Digital Waivers and OTA Integration helps make your business succeed. As you said, we are constantly looking for ways to update the software to provide the best experience for all our partners. We look forward to continuing working with you in the future! Replied March 2021 --- ### Peek Pro for a Treck and Hikeing company - Overall rating: 5/5 - Reviewer: Casey D. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It was incredibly easy to use program with an awesome onboarding team. we where up and running in 2 weeks!! This software saves takes the headache out of scheduling. From a built in texting, emailing, and payment processing. #### Cons As with any software that is mostly pre packaged the amount of customization can feel limiting, but in the end was way more robust than I first expected. #### Reasons for choosing Peek Pro the services provided like the texting service, as well as the design elements made me fell like Peek Pro would be the better option for us. --- ### Great experience - Overall rating: 5/5 - Reviewer: Blake G. - Verified reviewer: Yes - Industry: Fishery - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Very positive. Does everything you want and more #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy to use. [sensitive content hidden] made it very easy #### Cons That I didn’t use it sooner! Great platform --- ### Ability to interact with reservations/ reservation information is too limited - Overall rating: 4/5 - Reviewer: Elyse G. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2020 - Review source details: This review was submitted organically. No incentive was offered Super helpful staff. Incredible onboarding process. Constantly checking in on us. However, issues like not being able to simply interact with individual customers after a booking is made or easily see the waivers associated with each participant on a trip have twice been passed off as complicated for larger tour operators. I have a mocked-up screenshot of what this could look like if anyone is interested. I think it would be a helpful addition to your manifest for large and small tours, would make looking at and managing your bookings easier on both operator and customer. It looks like this: In manifest, when you click details, you see the main contact for a trip then Adult #1 Adult #2 and so on and so forth. Under each Adult# you would see an email (the email entered by the main contact when they forwarded waivers). Under that you would see a checkbox for each of the waivers that have been submitted by that individual (you should also be able to click these so you can see the waiver associated with that person) under that the "send email drop down menu" would show. So at a glance you could see what is not signed and then just scroll down and select the "waiver reminder" email and click send for each person who has not signed. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I like how easy it is to learn how to set up a calendar or product or activity. I like the all-inclusive feel of the check-out. I like the ability to customize emails, have waivers signed in the program itself and all the customer information tracked by booking. #### Cons In the last few weeks of trying to get our business going (and during these times everything is very up in the air) I have been particularly frustrated with the ability to interact with bookings and information in bookings once they are made. Example one: once a booking is made, if I want to send an email to someone that is not a stock email, I can't do that from Peek. Now we have two communication threads. One in Peek and one in my business email. Which would be fine if I could somehow link the two but I can't Example two: This is a bigger issue for me because it makes following through with steps after booking the responsibility of the customer/ main contact only. For me this is creating an extra step. Once the main contact gives me the names of other folks they are booking, I want to be able to send reminder emails directly to those folks. So Peek is collecting their emails when the main contact sends an "invitation to waiver" email, but not storing them in a way where I can interact with them. If 4 of 10 people have not signed their waivers, I have to ping the main contact (I would probably send them a personal email because I cant clarify WHO hasn't signed in Peek) and then get them to remind others. It makes much more sense to be able to have the software retain the emails as they are forwarding waivers to others and then tour operators can click a dropdown below each persons name to send them reminder emails. We should also be able to see what is outstanding for each #### Reasons for choosing Peek Pro We liked the pricing model, the people and the overall ease of set up and use after the fact. However the issues I am having now are things you don't really run into until you actually start booking trips. --- ### Dishonest practices, poor organization, slow reply times, high turnover, frequent glitches- to avoid - Overall rating: 1/5 - Reviewer: Coral S. - Verified reviewer: Yes - Industry: Entertainment - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2022 - Review source details: This review was submitted organically. No incentive was offered I had been a client for about 5 years. In September 2021, a random representative started to text me on my personal cellphone saying I needed to speak to one of their account execs for an account review. I asked to please email these details and to not contact me on my personal line. They said they couldn't e-mail and that I must speak on the phone. They continued to text until I blocked them. I made a formal complaint as they didn't respect my boundaries and continued to call and text me at odd hours. Turned out they needed to speak because they were switching to a new version and my former price plan (less than 3%) was no longer valid. I said I'd be finding a different provider based on the odd way they went about informing me of these changes and refused to e-mail as requested. I wasn't interested in paying more, frankly the software overpromised & underdelivered. They offered me a 3% processing fee model in a bid to keep me as a client. I agreed to the offer. They had me sign a contract for 3% and promised I'd be upgraded to premium support as was one of my complaints (poor customer service, having to DIY fixes, lack of functions/excessive workarounds, etc). I later discovered Peek was taking an extra 3% from payouts not disclosed in the contract. I complained. A higher up rep acknowledged what the account exec had done, but wasn’t going to honor the contract. Then when I asked to honor, they decided to terminate my agreement instead of honoring the contact. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Anything good I could say about this software is offset by the fact the business is poorly organized. If they could honor agreements, improve communication, improve turnaround time to repair glitches, and actually have a robust system with a stable service team- it could merit a 6% ticketing fee model as it has a lot of potential, just a poorly organized company with questionable ethics. #### Cons I was promised a 3% pricing model, provided a contract then discovered charges later that were not disclosed in the contract they had me sign. When I complained and asked for this contract to be honored, they decided to terminate my account instead. So essentially- the biggest con is their customer service. The software itself is not too bad, no software is going to be perfect. However, the customer service practices and frequent turnover in staff even pre-2020 (i.e. inexperienced support team as they are constantly staffed by newcomers) make it irreconcilable. Lots of glitches anytime udates to software were made and slow response times for fixes, a lot of staff were unfamiliar with software so my account has a lot of unnecessary work-arounds (like for dynamic pricing) --- ### Very helpful and useful to my small business - Overall rating: 5/5 - Reviewer: Cecile S. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2022 - Review source details: This review was submitted organically. No incentive was offered Peek PRO is easy to use and is the only software I need/use for my small business. It makes running my tours and schedule extremely easy and affordable. I have been a loyal user for over 7 years and plan to continue with them as long as I own my business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use and maintain. I can easily set up my availability and add and change products offered. I can easily add promo codes or delete if needed. I can easily see my sales for the month/year/custom dates. I rarely have to call customer service for help, the software is very user friendly. I can reschedule, refund full or partial, create personalized tours, and more all by myself, it's that easy. When I do need to call customer service, they are very helpful and fast. I love that they have the call back option so you don't have to sit on hold. I have been using this software for 7+ years and have been approached by many others but have stayed with Peek PRO because they are so easy and useful. #### Cons I honestly can't think of anything. I am very happy with Peek PRO. #### Reasons for choosing Peek Pro No monthly fee. I am a small business and only operate 3 months of the year and cannot afford to pay a monthly fee. --- ### Peek Pro is Fantastic! - Overall rating: 5/5 - Reviewer: Spencer M. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: October 2022 - Review source details: This review was submitted organically. No incentive was offered So far it has been easy to take payments and manage activities and guest reservations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It was super simple to integrate into my website, the onboarding and customer support team is fantastic. #### Cons They are still working on some features that i would like to utilize but plans are in place for these to be rolled out in future updates. #### Reasons for choosing Peek Pro Because I knew the software already. #### Reasons for switching to Peek Pro Peek Pro was far superior in all aspects. --- ### Lots of Bells and Whistles with lots of bugs and loose ends that leave you wanting more - Overall rating: 2/5 - Reviewer: Mike N. - Product usage: Used daily for less than 2 years - Reviewed: June 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 3/5 - Functionality: 1/5 #### Pros It allows people to make reservations. It works well on most websites. You can embed it or link to their site. They have humans to answer the phone and relatively short hold times when doing so. Most of the Customer Service Agents are very polite and concerned about your issues. They are great at making you feel like they care about you. #### Cons They include taxes in the price of our tours and rentals. But, then include a section called "Taxes and Fees" but only include their fees. This makes us look like we are charging more than we advertise. When asked about this I was explained that it was easier for them this way. We can generate a special report if we want to see it subtracted. I don't think they see the point. They allow holiday rates, but those holiday rates cannot be increased by a dollar amount to match your policy. They can only increase by a percentage. This is just one of many feature requests we have been waiting to see. They spend more resources on talking to customers than they do fixing the issues customers face. We have called in for many things over the months and can always talk to a Customer Service Agents. And they are good at understanding your frustration and try hard to help relieve the situation. The issue is that they cannot actually fix your problems. At this point we have 2 actual bugs reported that are effecting our in-season sales. They are working on the problems at least but it's been over 2 weeks since I filed a serious report, and over 2 months since filing a less serious one. That one has presented itself again since filing it. Peek actually bought our previous rental software company and ditched their software which had features we relied on. Since then we have been doing our best to get by with lesser software. I hope we can find a better solution. --- ### Grateful For Peek Pro - Overall rating: 5/5 - Reviewer: Steven L. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: February 2022 - Review source details: This review was submitted organically. No incentive was offered There’s an obvious sense of pride among the Peek Pro Service Personnel that we’ve worked with. They place what I would call, Service Above Self. I value that highly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Peek Pro’s Onboarding Team set it all up for us, trained us, and provided legendary quality service every step of the way. #### Cons We had no dislikes whatsoever. The software works exactly as promised. --- ### NO Customer Service/ Always down! - Overall rating: 1/5 - Reviewer: Wendy O. - Verified reviewer: Yes - Industry: Fishery - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2024 - Review source details: This review was submitted organically. No incentive was offered Dissapointed and it will take alot to get us to remain a customer. I just hope others get to read this. But i doubt it because they redirect all negative reviews to make themselves look good. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Peek pro used to be amazing. Those days are gone. Customer service is non existent. #### Cons Customer service is absolutely unacceptable. And the lack.of reports and layout of calendar is so far behind other tecnology. #### Vendor response Hi Wendy, we appreciate you bringing these issues to our attention. We're sorry to hear that Peek Pro hasn't met your expectations. Your feedback is crucial in helping us identify areas for improvement. Don't hesitate to get in touch with our support team at support@peek.com, and we'll do our best to address your concerns promptly. Replied April 2024 --- ### We've seen a 25% increase in clicks to conversion to sales! - Overall rating: 5/5 - Reviewer: Mike C. - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We've seen a 25% increase in the conversion of clicks to sales! More to follow on that later. We switched over to Peek after spending 10 years with Zerve. We were in fact one of Zerve's first customers outside of NYC, making us one of the first tour companies in the country to move to an online reservation platform! While being forced out of necessity to make a switch was not ideal, we did our due diligence, checked out EVERY major platform on the market, compared each and decided that Peek offered the best combination of features and value. And, we have not been disappointed. Peek's integration team did a fantastic job of moving us over onto their platform. Their development team has been responsive to suggestions and has been steadily adding more and more useful features in a timely manner, and the customer support team has been great with answering questions and addressing problems as they occasionally arise. As I mentioned at the outset, we've seen a 25% increase in the conversion of clicks to sales! After much research and consideration, we have determined that this is due to the ease of use of the mobile and web platforms. A customer can literally book a reservation in under a minute! They can book so quickly that they don't even have time to second guess themselves. Needless to say, as a leader in the tour industry who has been utilizing online platforms since the beginning, we are thrilled with Peek and its platform! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use. Speed at which reservations can be made by customers. Tech support. Conversion rate of clicks to sales. #### Cons It's missing a few whistles and bells I would like to see. But, I've spoken with the development team and many of these updates are on the way... #### Vendor response Hey Mike, A review like this from you is amazing! We are thrilled you've seen such an increase in your conversion of clicks to sales. As you said, our developers are always working on more features to help operators like you, and seeing such definitive growth in your business because of our product is incredible. You know you can always reach our Partner Support team 24/7 with any ideas for features. Replied October 2018 --- ### Overall great software with some room for improvement - Overall rating: 5/5 - Reviewer: Jacqueline S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used other for more than 2 years - Reviewed: November 2020 - Review source details: This review was submitted organically. No incentive was offered There are small problems that need fixing but we are overall satisfied with Peek Pro's software and especially happy with their customer service team. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We appreciate the ease of a cloud based payment system, as well as the easy to navigate interface. #### Cons Since we began using Peek Pro we have asked for the ability to split payment methods, being unable to utilize this type of feature definitely created some headaches and lot business. However, it appears that Peek Pro has implemented this featurein the latest version. We also have experienced some issues with customers being refunded and then recharged for the full balance when we attempting to update the price of their purchasing For example, when upgrading from a rental they had paid $100 for already to a rental that was $150 - the system would "refund" the $100 and charge the customer a full $150 rather than just the needed $50. In some situations this created a problem because the customers account would have $250 in held funds until the original $100 was returned. We found a work around, but it wasn't ideal. Hopefully switching our account over to Peek Pro 6 will address this as well. #### Reasons for switching to Peek Pro Our account was automatically switched over when Peek Pro absorbed ZOZI. #### Vendor response Hi Jacqueline! Thanks for reaching out and writing your review. Your comments help us make Peek Pro serviceable for all partners. Peek Pro 6 does have the ability to split payments so please reach out to our customer service team with any questions on how to use this new feature. We hope that you stay satisfied with the Peek Pro 6 changes and continue to find the software helpful with the new improvements. Replied March 2021 --- ### Segway tour company - Overall rating: 5/5 - Reviewer: Mark B. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use making it easy for employees to learn the system. #### Cons The Activity schedule under calendar does not automatically open the the current date. This can lead to mistakes in scheduling activities using calendar. The Manafest under Dashboard is not able to be customized for better use. #### Reasons for choosing Peek Pro Better #### Reasons for switching to Peek Pro Peek Pro was better ## More reviews [Next reviews](https://www.softwareadvice.com/scheduling/peek-pro-profile/reviews/?page=2) --- Peek Pro Reviews, Pros and Cons - 2026 Software Advice