Pexip Engage
About Pexip Engage
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Most Helpful Reviews for Pexip Engage
1 - 5 of 22 Reviews
Karel
Verified reviewer
Banking, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed January 2019
Easy to use
Works on efficiency. You minimize the time on planning an appointment with customers
CONSThe chance on less quality leads is higher. It's best to do a check by contact the customer after planning an appointment.
Francis
Hospital & Health Care, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
PEXIP Online Scheduling Tool
Full control of the appointments by client and advisors.Everything is configurable. Skills-Locations- Advisors- Teams- Meeting-type (video-location-office), you can't think about something that is not possible.
PROSThe PEXIP appointment TOOL works really well in our company with more then 150 advisors with different skills, locations and time-shedule.The online integration with our website is great. You can work with LEAD-segments, to limit the subjects a client can choose on a particular webpage. The look and feel of PEXIP is profound adjusted to our company-branding. PEXIP provides really well working API's, to integrate you back-end databases and company-software.On the fly synchro with the agents agenda.Full control of the appointment-shedule by the advisors, works autonome without intervention of the administrator.
CONSI can't find any improvements.Through the years, PEXIP developped all our demands.
Reason for choosing Pexip Engage
-Integration-Configurability-Support
Yannice
Retail, 501-1,000 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
1
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed April 2019
Skedify
It's positive that our clients can make their own oppointment online.
CONSIt's not so simple to work with, to change appointments, ....
Vendor Response
Hi Yannice, Thank you for your review. We take your remarks by heart and want you to have a complete and easy experience . We will reach out to you to give you some extra information and training materials. We strive to be a 5* company all the way.
Replied April 2019
Cathérine
Financial Services, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2018
Easy and simple
Very positive, it supports us to service our customers in a smooth and professional way... Good job!
PROSIt's easy to use, there are very few errors and if there are, the customer support service is very helpful and acts fast. The slightest problem is dealt with within a few hours and the solution is tested thorougly... Super!
CONSNothing really. It would be nice if there was a '2 way link' between my calendar and skedify. If I make changes to the appointment in my calendar, this is not modified in skedify, which can be confusing for customers. But if we make te effort the also change it in skedify, the problem is solved.
Vendor Response
Hi Catherine, thank you for the review. Concerning your remark on the 2-way communication, we need to develop an Outlook add-in. It is on the roadmap and will be released in the future after thorough testing! Our solution is constantly evolving and new features keep on coming constantly! - Pieter, Customer Success Manager at Skedify
Replied January 2019
Martin
Financial Services, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2019
comfort
Good support and easy to use.
PROSeasy to use and very good and friendly support.
CONSI would prefer more inter active options to use for evening hours
Vendor Response
Hi Martin, thank you for your review. A new feature for even more interactive options is in development now and will be released very soon! I will keep you updated on this but I am convinced you will like it! - Pieter, Customer Success Manager at Skedify
Replied January 2019
