--- title: "PlotBox Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of PlotBox. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if PlotBox is a good fit for you!" source_url: "https://www.softwareadvice.com/scheduling/plotbox-profile/reviews/" page_type: "reviews" language: "en" --- [Home](https://www.softwareadvice.com/) / [Cemetery Software](https://www.softwareadvice.com/cemetery/) / [PlotBox](https://www.softwareadvice.com/scheduling/plotbox-profile/) / PlotBox Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/scheduling/plotbox-profile/) Reviews [Alternatives](https://www.softwareadvice.com/scheduling/plotbox-profile/alternatives/) # PlotBox User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 95 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.8/5 - Value for money: 4.6/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 72 reviews (76%) - 4 stars: 22 reviews (23%) - 3 stars: 1 reviews (1%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - We now have all our cemetery records in one digital solution, including high quality digital cemetery plans and the system provides a secure efficient platform to allow us run our service - The system offers a much more secure way of managing our records, and whenever we've had any issues or questions, the support team has responded almost immediately and resolved them quickly and efficiently. - Right from the initial conversations based around our requirements through to the transformation project and training - it was all done with complete collaboration between our team and the PlotBox delivery and support teams. ### Most mentioned cons - The system can sometimes be difficult to navigate or may not work as smoothly as expected on cellular/mobile devices. - Getting your system set up can be stressful at the beginning. - The mapping and ground proofing was the hardest part, and I underestimated the time needed, to dedicate to that task. ## PlotBox customer reviews Showing reviews 1-25 of 95 (page 1). ### A Strong Cemetery Management Platform That Continues to Evolve - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Consumer Services - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, our experience with PlotBox has been positive. We have used the platform for several years, and it has become a core part of how we operate our cemeteries. There was definitely a learning curve, and implementing a cemetery management system across multiple locations with different processes is not simple, but PlotBox has helped us standardize and modernize a number of workflows. The product has matured considerably during the time we have used it, and our relationship with the PlotBox team has been an important part of that experience. Ashlynn and Layla have been great partners and advocates for us within PlotBox, particularly when we have had unusual requirements, enhancement requests, or issues that needed additional attention. We appreciate having people on the other side who understand our business rather than feeling like we are simply submitting support tickets. There are still areas where we would like to see greater flexibility, faster resolution of some issues, and more predictable costs, but overall PlotBox provides significant value to our organization. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros PlotBox has brought a lot of our cemetery operations into one system. Having cemetery records, mapping, contracts, payments, work orders, and reporting connected has been a major improvement over managing those processes separately. The mapping and record-keeping capabilities are particularly valuable for an organization like ours with multiple cemetery locations. One of the biggest positives for us has also been the relationship with the PlotBox team. Ashlynn and Layla, our Customer Success Managers, have been excellent to work with. They have taken the time to understand our organization and how our cemeteries operate, and they have been responsive when we have questions, issues, or ideas for improving the system. Having CSMs who know our history and understand our workflows makes a significant difference. #### Cons Some areas of the system can require more configuration or workarounds than expected, particularly when dealing with workflows that are specific to our organization or the U.S. cemetery market. We have also experienced bugs and enhancement requests that have taken longer than we would have liked to resolve. As the platform has expanded, additional features and services can also add to the overall cost, so I would like to see greater predictability around pricing and what is included in the core product. --- ### Excellent Product - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Civic & Social Organization - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, I've been impressed with the customer support and ongoing effort to ensure that we are comfortable in our new system. Plotbox truly offers us an end to end solution for cemetery records, sales, inventory, mapping, etc. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really enjoy working with Plotbox: it's designed for the death care industry, so it meets our needs closely without contracting for a lot of customization -- though that is available for some special things. I love the mapping. It's a lot of work, and you need to commit to Doing it Right, instead of quick -- but that's always the challenge. I'm happy that there's a User's Group and they sponsor events each year that bring users who participate together. #### Cons There is a learning curve, but after a year now, I no longer think in the language of our previous provider; it's not organized the same way, but it makes sense and works very well. #### Vendor response Thank you so much for your kind words, Betsy! We very much enjoyed working with you in implementation and partnering on your continued success throughout your customer journey. Replied September 2026 --- ### Plotbox highly recommended for mapping software! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Utilities - Company size: 51-200 employees - Product usage: 3-5 years · weekly - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Great! The customer support has been wonderful for any issues I needed correcting, and was very quick about response, and fixing the issue, and always checks back in to make sure the issue has been resolved the way it should be. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The mapping system has a great layout, easy to enter information, and many options for plot information. With the entering of a name, you are able to see an overhead view of the location of the plot, deceased entry information, and many other options. #### Cons Nothing, the system gives plenty of options that you can use, or may not use, so I don't feel it is lacking anything that is provided in the packages they offer for the customer needs. #### Vendor response Thank you so much for your kind review, Colt! We very much enjoyed working with you in implementation and partnering on your continued success throughout your customer journey. Replied September 2026 --- ### PBX Review - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Facilities Services - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Our overall experience has been very positive. Our daily tasks are smooth and quick, navigating the system is very easy and has a good flow. Our Success Manager is amazing and always willing to help with any of our needs. Cleanup work in our older records is very easy within PBX. Training staff has been relatively easy. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The mapping is a game changer. Having the ability to see our cemeteries has changed how we do our jobs. The 3D mapping is a huge benefit for us as well as venders and families. We have found over 100 graves to sell that we were not aware of. I love that PBX will continue to adapt for the future. #### Cons The bugs. There do seem to be quite a few bugs within the financial side. The support team has found workarounds for these; however, it does add additional work for the accountant. #### Vendor response Thank you so much for your thoughtful review, Debra! You and the team were fabulous to work with during your implementation and I really appreciate your partnership over the years. To continued success! Replied September 2026 --- ### Incredible Mapping - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Financial Services - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered PlotBox has been an amazing addition to our operation. It has given us a place to securely store our records, transformed our sales process, and made things more efficient. We are looking forward to utilizing new features as PlotBox continues to expand their offerings. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The accuracy of the mapping is incredible. We are able to see details on headstones. We can show families real time inventory and proximity to different locations right from the arrangement rooms. #### Cons Getting your system set up can be stressful at the beginning. I wish we had more time before we launched. Trial and error is what helped us the most. #### Vendor response Thank you so much for your thoughtful review, Maria! You and the team were fabulous to work with during your implementation and I really appreciate your partnership over the years. To continued success! Replied September 2026 --- ### City Of Durham NC - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Government Administration - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, PlotBox has helped us improve organization, record keeping, mapping, and accessibility of cemetery information. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros PlotBox has been a great cemetery management software for our day-to-day operations. One of the biggest benefits for us is record keeping. Having cemetery records, burial information, ownership details, and other important information organized in one system makes it much easier to maintain accurate records and retrieve information when needed. one thing we really appreciate about PlotBox is their quick response when help is needed. When we have questions or run into an issue, their support team is responsive and helpful, which makes a big difference in keeping our operations running smoothly. #### Cons It takes some time for new users to become comfortable with all the features and workflows. But once you become familiar with the system, it becomes much easier to navigate and use efficiently. The system can sometimes be difficult to navigate or may not work as smoothly as expected on cellular/mobile devices. #### Vendor response Thank you so much for your thoughtful review, Brittany! You and the team were fabulous to work with during your implementation and I really appreciate your partnership over the years. To continued success! Replied August 2026 --- ### Efficient, Reliable, and Backed by Excellent Support - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Environmental Services - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall, my experience with PlotBox has been extremely positive. The team was incredibly supportive throughout the transition to the new system, making what could have been a challenging process feel straightforward. They are always open to feedback and genuinely listen to suggestions for improvements. The system offers a much more secure way of managing our records, and whenever we've had any issues or questions, the support team has responded almost immediately and resolved them quickly and efficiently. PlotBox represents excellent value for money, particularly when you consider the ongoing support that comes with it. It has been a breath of fresh air for our service, enabling me to do my job more efficiently, professionally, and with greater confidence. Overall, I would highly recommend PlotBox based on the positive experience we've had. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros What I like most about PlotBox is how easy and efficient it makes mapping and record keeping. Recording documents is straightforward, and the mapping feature has made a huge difference to the way we work. Being able to view individual graves on screen, rather than having to physically go into the cemetery, saves a significant amount of time and makes finding information much easier. The booking system is also excellent. It has been built to suit the way we work, making it clear, intuitive, and consistent for all users. This has improved communication, reduced confusion, and provided much greater clarity across every booking. #### Cons The main thing I like least about PlotBox is that there isn't an offline mode. As the system relies on an internet connection, it can be difficult to access when working in areas of the cemetery with poor or no signal. While it hasn't happened to us so far, if our internet connection were to go down, we wouldn't be able to access PlotBox to view service details or check bookings, which could be challenging. During the initial setup, we also experienced a few bugs and issues. However, these were resolved quickly and efficiently by the support team, who were responsive and helpful throughout the process. #### Vendor response Hey Moira :) Really glad the mapping and booking features are saving you time out in the field! The new iPad/iPhone app, let's chat about it in our next meeting and I'll share the insight to Productboard. Glad the support team's been superstars, I'll pass this on to them! Replied July 2026 --- ### PlotBox - User Experience - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Government Administration - Company size: 501-1000 employees - Product usage: 3-5 years · daily - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Right from the initial conversations based around our requirements through to the transformation project and training - it was all done with complete collaboration between our team and the PlotBox delivery and support teams. The process alignment exercise helped to ensure that PlotBox was configured to our needs and that we also understood from our side what would be changed. Nothing has been made complicated. PlotBox is perfectly in tune with the business we’re in. Monthly catch-ups with our Customer Success Manager ensure anything we need help with or guidance on is discussed as are any up and coming enhancements that will benefit our usage. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Automated Interment, Deed & Memorial numbers have instantly removed the need for 3 spreadsheets. And because the system leads - it’s impossible to miss something out. We now have a complete picture of a burial/interment, from start to finish - every deed transfer, every memorial test, every work order - we have a complete audit trail. Another benefit of the system is the ability to upload documents, we can now see interment forms, or transfer forms linked to plot records, keeping everything visible and connected. #### Cons I can honestly say nothing, every contact we have had with PlotBox has been positive and the systems receives updates, enhancements and tweaks - all designed to improve the user experience. #### Vendor response Hey :) Love hearing anything about removing spreadsheets! So glad the process alignment and our monthly catch-ups help that's exactly what we're aiming for. Replied July 2026 --- ### Top rate digital solution for Cemetery Management - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Government Administration - Company size: 501-1000 employees - Product usage: 3-5 years · daily - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Our experience with Plotbox has been excellent from day one through development, training, installation and implementation through to ongoing support and system development as we become more use to the system and tailor it to what we currently need and would like in the future #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We now have all our cemetery records in one digital solution, including high quality digital cemetery plans and the system provides a secure efficient platform to allow us run our service #### Cons There is very little to like about the system, and to this point in time we have not had any complaints about the system #### Vendor response Hey :) Thanks so much for this! Really glad it's been excellent from day one. Keep those insights coming we love to hear how we can keep evolving for you guys Replied July 2026 --- ### Happy Plotbox - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Government Administration - Company size: 201-500 employees - Product usage: 3-5 years · daily - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. This system makes life as a cemetery officer a lot easier and the top support that's always available is invaluable. The regular catch ups with [sensitive content hidden] keeps me up to date with any new technical support that is brought out as they are always strive for improving an already great system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Learning this system was made easier due to the support that is available from the Plotbox staff. It's easy to follow and the amount of information that can be stored is amazing which makes great record keeping and managing funerals and record searches quick and concise. #### Cons Finding it a little difficult to access Plotbox from other devices whilst out in our cemeteries which helps during cemetery inspections and on site enquiries. #### Vendor response Hey Frank :) So glad the support team's made learning the system so much easier for you! Let's chat about the ipad app for out and about in the cemeteries in our next meeting and I'll share the insight on Productboard. Replied July 2026 --- ### Best Option for Deathcare Management - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Religious Institutions - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Plotbox has been highly positive. The platform streamlines our record-keeping and mapping processes, and customer support is impressively responsive and knowledgeable. Their team is always quick to resolve issues and open to feedback for improvements. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Plotbox stands out for its user-friendly interface and overall ease of use. Navigating between modules is intuitive, even for those without a technical background. The search function is powerful and efficient, and the clean design makes onboarding new staff simple and quick. #### Cons he digital mapping feature, while innovative, can occasionally experience bugs or delays in loading, especially when working with larger cemeteries. There have been times when pinpoints or plot overlays did not align correctly. --- ### Plotbox Data - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Easy to use, can access the records at any time, and that I can log in from any smart phone at any time. Sensitive information is protected but can be viewed and only authorized persons have access to update it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros That I can log in from smart phone at any time. That I can search for a contract by using the customer phone number. That I can copy and paste the wording when need it. #### Cons Quotations feature, because a lot information is required. It will be nice just to have the prices available when using the quote, no need to enter customer info because if the customer wants to purchase is very easy to create a draft contract and submit it when the person pays the down payment. Some times I just need to see few prices and the faster way to view prices is by opening a draft contract and go strait to step 3 to search the prices. --- ### Plotbox has been a game changer! - Overall rating: 5/5 - Reviewer: Garrett N. - Industry: Insurance - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It’s been great. In the past we were using paper maps to keep track of things and plotbox has completely transformed the way we present the cemetery to families. I think it gives us a ton more credibility #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The GPS function on the mobile app, viability of available plots, categorized search, records search function #### Cons My only complaint at the moment is with the mobile app it won’t let you stay signed in and you have to input login info every time --- ### Awesome system-good support - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Religious Institutions - Company size: 2-10 employees - Product usage: 3-5 years · weekly - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We really needed this system. Our paper records were a mess & Plotbox provided a way to remediate our records & burial locations. Our records are now properly documented, mapped, backed up & secure with Plotbox . #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Keeps records and information organized. Easy & quick data & map access. Viewing & data inputs are customizable. Map makes it easy to locate plots & share with staff & plot owners. Customizable & downloadable reports. Secure storage & backup of data. The recently provided IOS app is a great new tool. #### Cons Onboard training. Needed more time & adjusted for our needs as a stand-alone church cemetery. A practice module before & during the training would also be helpful. Would like to be able to disable unused entries &/or modules. --- ### Unparalleled upgrade - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Consumer Services - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered My overall experience has been wonderful. The support, communication, and training we received throughout the transition has been absolutley amazing. Plotbox has not only improved our day to day, but I feel it will improve our clients experience as well. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Plotbox has allowed us to go paperless and have everything at our fingertips without having to search through endless files, maps and charts. The ability to have our entire cemetery and plots digitally mapped out while out on the grouds has made a world of difference. #### Cons I am not sure I can give an honest answer for a dislike as I am still in the learning phase and do not wnat to confuse something I may not understand or haven't fully mastered as a dislike. #### Vendor response Hey Crystal, thanks for the great review! We're thrilled to hear that PlotBox has made a positive difference on your day-to-day operations. We're always here to help and please reach out to your Customer Success Manager Ashlynn if you need any support at all. Replied August 2025 --- ### A view from Sheffield - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Government Administration - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall it is a very good product with great support form the team. Once you know your way round it it is a very powerful piece of kit #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Personally the reporting part for managers is excellent. It is fast and you are able to remove certain fields before you run the report. It produces you a report in Excel CSV or a PDF. You can have essential information within seconds, extremely useful when in meetings and the head of service is wanting information about cremations, burials or memorial sales etc. I also like the fact you can attach documents to it such as crem forms etc. This cuts down on the archived papers that we have to keep. It is best to get into the habit of scanning everything no matter how unimportant it might be at the time, if you need to see after the event or to chase something up, it is there wothin the record. #### Cons It can be difficult to navigate at first with quite a lot of toing and froing between pages, the other least thing I like about it is if you have several cemetery sites it does not give you a running sheet of the days events. #### Vendor response Hey Mick :) Really happy the reporting is saving you time in meetings! I'll add your comments on the daily running sheet to productboard as i'm sure others would want that too :) Replied July 2026 --- ### Product delivery is second to none! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Government Administration - Company size: 201-500 employees - Product usage: less than 1 year · weekly - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered It's nice to have a organisation that is very passionate about there product and will go above and beyond to ensure customer satisfaction. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The attention to detail and product delivery is second to none! #### Cons There is nothing to report so far, implementation has gone to plan! --- ### As always, the most responsible choice for me. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Commercial Real Estate - Company size: 1001-5000 employees - Product usage: 3-5 years · daily - Reviewed: January 2024 - Review source details: This review was submitted organically. No incentive was offered I have been in the industry a long time and always have come away from dealing with the Plotbox guys feeling assured, calm and supported, In this day and age, that is worth its weight in gold. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use and level of how much this system can do. The reporting is outstanding and having everything on one platform speaks for itself. #### Cons Only criticism i would have, and its a very first world problem, would be there is no integration into Obitus at present, i hasten to add this may not be a Plotbox issue. But in an ideal world having these systems integrated would be top of my wish list --- ### Plotbox implementation and overall effectiveness for a mid-sized historic Cemetery and Crematorium - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Events Services - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered Positive and proactive. The death care industry is complex and has a lot of variety to deal with so it's a difficult task to implement the new system and bring the staff along for the journey. As a customer we have had to spend a lot on our own resources to get the result but I always anticipated this. PlotBox were responsive and helped us through. Changing systems was necessary for us and PlotBox was the right system for our operation. I would do it all again with PlotBox. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Comprehensive digital application for Cemeteries and Crematoriums #### Cons Not having an 'in person' assistance option. We had to solve many of the problems and issues on our own. Fortunately, we had a highly skilled employee who could fulfill this function. --- ### USER FRIENDLY - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Machinery - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered I'VE USED A COUPLE OF OTHER SYSTEMS OVER THE YEARS AND PLOT BOX SEEMS TO BE THE MOST USER FRIENDLY #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros EASY TO NAVIGATE YOUR WAY AROUND THE SYSTEM #### Cons FINDING A SITE CAN BE LONG WINDED AS IT DOESN'T ALWAYS TO YOU DIRECTLY TO THE LOCATIOON YOU'RE LOOKING FOR --- ### First class system, second to none - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Facilities Services - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered Having been a creature of habit, I was sceptical at first...but Plotbox is amazing, taking us into the 21st century #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use and understand, ability to send pictures via e-mail to customers is an extra bonus, it saves going out to a cemetery to take the pictures every time there is a query #### Cons Nothing, everything is exactly what you want on a system --- ### A Brilliant and Comprehensive System - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Government Administration - Company size: 1001-5000 employees - Product usage: less than 1 year · daily - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered A pleasure to work with experienced professionals who want to help us deliver the best service to our customers. The Plotbox system is intuitive and simple to use and does so much more than you expect, particularly in producing key management data and reporting. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros An excellent all round product that does everything we need it to do. The support team are fantastic and always ready to help and advise on any issue in a professional and prompt way. #### Cons It is hard to find a negative but would like to see integration with other industry systems such as Obitus. --- ### Plotbox User review - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered Getting better by the day. Staff is very helpful. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Ever evolving and making improvements. User friendly #### Cons Some part of the application doesn't talk to itself. Different options to make bookings but the results are not the same. --- ### It's incredible what this team has put together on one, cloud based, cemetery software solution. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: June 2017 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Incredible time saver! Less time meeting with families, recording records, researching historical information. In short... makes our job so much easier... and saves money. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros *Mapping: Unlike any other mapping on the market. Uses your REAL aerial photo to use for mapping. Makes it so much easier for customers to find graves. *Document retention: Scan/attached relevant current and historical documentation to any transaction, burial, deed, or transfer record. Never go looking for it again. It's always attached for a quick review or question. *Cloud Based: PlotBox team handles all updates, backups, and IT. I'm a cemetery professional not an IT professional. Also, I can jump on PlotBox from home and assist staff that is in the office working with a family should they need my assistance. *Deed History: When plot transfers happen, PlotBox tracks all previous transactions and links them all together for a full view of the history of each plot (with all documentation) at your finger tips. *Permits: I can track all work being done in my cemetery from our own work, to all work done by outside contractors, and outside memorial companies. If a question arrises later, we have all documents, authorizations, and memorial spec drawings, all in one place for review at any time in the future. *Images: PlotBox allows you to attach images to plot records, interment records, etc., so you have a complete view of what is out on the grave, crypt, or niche, without leaving the office! *Aggregation of information: Bringing it all together.. Open up a decedent record and - BOOM there is everything related to that burial - linked and accessible! #### Cons Some minor features are still being cleaned up; however, the PlotBox team is constantly improving and upgrading the product. They take feedback well and institute fixes in a timely manner when a glitch is uncovered, which is rare. #### Vendor response Dave, thank you for your review. It has been an absolute pleasure to be your technology partner for Park View Cemetery. We love the ideas - keep them coming! Replied June 2017 --- ### Plotbox changed the way we work - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Government Administration - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered Saves time visiting cemeteries when you have the information at your fingertips. Better service for our users such as Funeral Directors and memorial masons. Customers can use' discovereverafter' feature. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Everything in one system, no separate add on's. Help at the touch of a button through 'chat' feature. Ongoing product back up with monthly meetings. Updates to system regularly. Regular product enhancements. System is portable, can be used out on site. #### Cons None. Everything has been amazing from start to finish. ---