--- title: "Rosterfy Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Rosterfy. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Rosterfy is a good fit for you!" source_url: "https://www.softwareadvice.com/scheduling/rosterfy-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Volunteer Management Software](https://www.softwareadvice.com/nonprofit/volunteer-management-software-comparison/) / [Rosterfy](https://www.softwareadvice.com/scheduling/rosterfy-profile/) / Rosterfy Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/scheduling/rosterfy-profile/) Reviews [Alternatives](https://www.softwareadvice.com/scheduling/rosterfy-profile/alternatives/) # Rosterfy User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 51 ### Secondary ratings - Ease of use: 4.1/5 - Customer support: 4.6/5 - Value for money: 4.2/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 30 reviews (59%) - 4 stars: 16 reviews (31%) - 3 stars: 3 reviews (6%) - 2 stars: 1 reviews (2%) - 1 star: 1 reviews (2%) ### Most mentioned pros - We have been able to customise registration forms, workflows, communications, user roles, permissions, reports, and event settings to match our operational requirements without needing to compromise on our processes. - Rosterfy is a central part of how we manage our event workforce, replacing a patchwork of spreadsheets and manual follow-ups with a single, streamlined system. - The reporting and workforce visibility made it easy to see who was confirmed, checked in and where the gaps were. ### Most mentioned cons - Several colleagues kept spreadsheets of supporter journeys alongside the system because they didn't trust the info provided. - I would actively avoid roles in organisations using this system unless they had a (time limited) plan to be using something else. - Longer loading time sometimes leads to slower functioning of the website ## Rosterfy customer reviews Showing reviews 1-25 of 51 (page 1). ### Great support team and feature improvements - Overall rating: 4/5 - Reviewer: Jun Rong C. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered I loved that the team keeps their ear to the ground when it comes to user feedback. They also gave us alternative work-arounds to the system. Rosterfy is also continually evolving to include new features, two thumbs up. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The system is easy to use, intuitive and I espectially loved the customisable fields (which would have required a change request for other systems). The use of colours and simple sign up process allowed the users to sign up for shifts intuitively with just a few clicks. Rosterfy also takes customer feedback into consideration when rolling out new features. For example, after feedback on the event calendar, the Rosterfy team (big shout out to David), rolled it out in the next update. #### Cons An audit trail would be great so that we can view changes made to the system and by whom. Another possibility to explore would be giving volunteers the ability to immediately sign into shifts using QR codes when they arrive. --- ### Rosterfy offers possibilities - Overall rating: 5/5 - Reviewer: Lucille v. - Verified reviewer: Yes - Industry: Events Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2022 - Review source details: This review was submitted organically. No incentive was offered Rosterfy offers possibilities, beside the big range of options it already offers, the system is constantly improving and developing as well. Rosterfy learns from its customers and users, takes feedback on board and makes it possible. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Rosterfy offers a big range of options and possibilities. The system can be customized on so many levels which creates a professional look for the users. Rosterfy has an outstanding support team, who help with set-up and all questions along the way. It is an easy software to work with on a big scale, bulk import and updates are easily done . The option to add training modules and create interaction in the modules by adding questions was great to work with. Everything is in one place with Rosterfy: forms, trainings, database, shifts. #### Cons Usage on mobile phone is not ideal yet, their app is in development. #### Reasons for switching to Rosterfy No database keeping and lack of options. Bulk updates not possible. --- ### Good platform but needs improvements in many areas - Overall rating: 3/5 - Reviewer: Waqas A. - Verified reviewer: Yes - Industry: Events Services - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Easy to setup and great customer care and services. Good for event scheduling and attendance tracking for volunteers #### Cons Needs a lot of work on features and pricing as it differs for all and other competitors offers good pricing within the same range --- ### A Learning Experience with many features - Overall rating: 4/5 - Reviewer: Nish K. - Verified reviewer: Yes - Industry: Events Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, this experience has only been positive with new learnings every time we use this. With longer loading times, sometimes it can get a little frustrating but overall, the number of features make up for it. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros - Multiple features with continuous learning opportunities - Easy sign-up process - Various features to adjust shifts - Timesheets and time management - Volunteer management #### Cons - Not extremely user friendly, could be better with an easier User Interface - Longer loading time sometimes leads to slower functioning of the website --- ### Event Staffing - Overall rating: 4/5 - Reviewer: Ellie T. - Verified reviewer: Yes - Industry: Events Services - Company size: 51-200 employees - Product usage: Used other for more than 2 years - Reviewed: June 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We manage large scale automotive festivals across the country. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros The ability to modify the platform to fit with our brand guidelines. #### Cons There is limited flexibility to in adding additional modules for casual staff at events. Including opting in for events in a simple format without multiple touch points and travel/accommodation management and information. #### Reasons for choosing Rosterfy We felt this software offered the appropriate products we needed. #### Vendor response Thanks for your feedback Ellie. Rosterfy are proud to be able to work with Summernats to enhance the workforce experience! Replied July 2020 --- ### Great volunteer management platform! - Overall rating: 5/5 - Reviewer: Antoinette N. - Verified reviewer: Yes - Industry: Events Services - Company size: 501-1000 employees - Product usage: Used weekly for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Rosterfy makes delivering a volunteer program simple and seamless. It keeps your entire database in one place, with an easy sign-up process for volunteers to register and update their own details. Event setup is just as straightforward, you can create the event, upload shifts, and send communications, all from a single platform. #### Cons There is a bit of a learning curve with the platform, and some things are a little more intricate. But once you get used to it, it becomes easy and the customer support and new chatbot feature are great when you need a hand. --- ### Easy in use. And quick to implement. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Sports - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very good system. Easy to use for volunteers and colleagues. Can be used in our own company branding. Made our process more efficient, more time for other activities. And more insight into the specifications of users. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy in use. A lot of options. Developed by a volunteer coordinator. #### Cons Too many functionalities, can be more organized. --- ### The software has been a great help in managing the volunteers and team is responsive to my question! - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Sports - Company size: 201-500 employees - Product usage: Used weekly for less than 12 months - Reviewed: January 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Volunteers are able to access their own portal and check out their volunteering information such as reporting location and time. This helps to reduce the administration time that the team needed to spend. Being able to observe the volunteer sign up rate in real time also helps in changing volunteer recruitment strategies. #### Cons It will be great if there is more information on the support site such as problems that administrator might face. --- ### Rosterfy has made our lives so much easier and reduced our admin by half. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2017 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The idea that the onus is put back on the volunteers to register and update their own information and apply for their own shifts. It has drastically reduced the amount of admin we have to do on a weekly basis for volunteer enquiries. #### Cons Would be good if the product had the functionality to create a user on the back end of the site, as opposed to having to fill out and import a spreadsheet every time, but I'm sure over time with the development of the site this will be addressed. --- ### WOW - Overall rating: 5/5 - Reviewer: Jon V. - Verified reviewer: Yes - Industry: Education Management - Company size: 1001-5000 employees - Product usage: Used monthly for less than 6 months - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall experience has been wonderful. So far so good. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Rosterfy is such an platform to use. The UI is fantastic. Its only been a short amount of time that I've used rosterfy but I love being able to customize areas suchs as volunteers and the user console. Such a good application. #### Cons So far, I do not have anything bad to say about rosterfy. It's worked like its supposed to. Smooth sailings so far. --- ### Incredible Software - Efficient and effective! - Overall rating: 4/5 - Reviewer: Ana S. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We use Rosterfy on a daily basis and it makes our job 100x easier and more efficient. Rosterfy is easy to navigate and extremely clear on what features it provides in the navigation menu. The support you receive from Rosterfy is one of the best I have received when submitting a request for improvement or help to do something we can't figure out, they always reply within 24 hours (usually much sooner) and close the request for you as soon as they can. #### Cons I find it hard to find too many flaws in the Rosterfy system. If you do have anything that you think would help your user experience, then Rosterfy support are extremely helpful and always finding new ways to improve their software so you always feel like your requests are being heard. #### Vendor response Thanks for your kind feedback Ana. It's always great to hear that our clients enjoy using our solution. Rosterfy are proud to be able to work with Spark Event Group to enhance the volunteer experience! Replied July 2020 --- ### Volunteer Team Tirol - Overall rating: 5/5 - Reviewer: Max P. - Verified reviewer: Yes - Industry: Events Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Events are easy to create and shifts are easy to manage. The scheduling is very nice to handle and it is easy to send out information to all members or just a small group. #### Cons A big events might become a bit complicating but the client succes managers are very helpfull and also very kind --- ### Outstanding customer service - Overall rating: 5/5 - Reviewer: Craig F. - Verified reviewer: Yes - Industry: Sports - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2022 - Review source details: This review was submitted organically. No incentive was offered I have had an extremely positive experience using rosterfy. I took over the system when an employee left for another job, so I had zero background using it from the start. [SENSITIVE CONTENT], met with me a number of times to walk me through the different features and get my event set up properly. The customer service was outstanding and a main reason as to why I will be using Rosterfy on my other events. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really liked how I am able to create subevents within the main event to make the dashboard look clean and user friendly #### Cons To me, the email features are a little rough around the edges --- ### Rosterfy is an amazing platform which is easy to use, flexible & a great experience for volunteers - Overall rating: 5/5 - Reviewer: Christine G. - Product usage: Used daily for less than 2 years - Reviewed: November 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that Rosterfy enables organizations to think creatively as to how they can tailor the amazing features on the platform to suit and assist their organization. From training modules, extracting reports/data and the ability to customize the look and feel of the platform, it makes it super easy to overlook the front to end volunteer recruitment. The layout is user friendly (for the admin and customers). The Rosterfy team are always open to new ideas and always releasing awesome new features! They are so quick with their responses and have amazing customer service. --- ### IMG Rosterfy Review - Overall rating: 5/5 - Reviewer: Tom L. - Verified reviewer: Yes - Industry: Events Services - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: May 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent overall experience. Great support from the team when setting up the system and throughout, platform did exactly what we wanted it to do. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Capacity to adapt software to different events and brands. Ability to easily manage timesheets and shifts for volunteers. Automatic communication system in place to help keep engagement of volunteers up and withdraw those not seeing emails. #### Cons Occasionally it felt like I had too many options of things to adjust and update which made the setting up phase confusing at times. #### Vendor response Thanks for your kind feedback Tom. Rosterfy are proud to be able to work with IMG to enhance the volunteer experience! Replied July 2020 --- ### Perfect volunteer scheduling software for our business - Overall rating: 5/5 - Reviewer: Muzamil T. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: July 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros 1. The UX/UI of the platform is great 2. Great support 3. Easy to use #### Cons I haven't come across any flaws within the platform #### Reasons for switching to Rosterfy User interface and customer services --- ### Rosterfy Review - Overall rating: 5/5 - Reviewer: Courtney B. - Product usage: Used unspecified for unspecified - Reviewed: December 2016 - Review source details: This review was submitted organically. No incentive was offered Rosterfy has many features that streamline and simplify the way we manage our volunteers. The on-site check-in app is just one way Rosterfy saves us time. The software is versatile and creative with everything from a customized volunteer portal to online training videos and quizzes. With major events like the ones we put on, we need a system that will streamline our processes and is easy to learn. The Rosterfy team are very versatile and will try their best to make changes to their software so it will suit your organization's requirements. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 --- ### Has changed the way we manage and advocate for Volunteering - Overall rating: 5/5 - Reviewer: Stephanie G. - Industry: Government Administration - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Rosterfy has been extremely positive. It has fundamentally changed the way we manage volunteers at Camden Council by bringing all volunteer information, communications, onboarding, training, and reporting into a single, streamlined system. This has not only improved efficiency but has also enabled us to better understand and demonstrate the value that volunteers contribute to our organisation through meaningful data and reporting. One of the platform’s greatest strengths is its user-friendly design. Both staff and volunteers have found the system easy to navigate, helping to remove barriers to participation and making the volunteer journey more accessible and engaging. The implementation of Rosterfy has allowed us to significantly mature and enhance our volunteer program, creating a more professional and sustainable approach to volunteer management. As a result of our success with the platform, we have also been able to support and advise other councils and organisations that are exploring volunteer management systems, sharing our experiences and demonstrating the benefits that a system like Rosterfy can provide. Overall, it has been a highly valuable investment that has elevated volunteering across our organisation. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros - Customisable to suit the needs of growing volunteer program - User friendly - Add in to webpage with ease - Multiple users to ensure adequate data manageemnt - Reporting of Volunteering Hours - Capability to streamline and tangibly advocate for volunteering by using data and averaging hours for dollars. #### Cons What I like least about the platform is that there can be some limitations around configuration and customisation at times. Throughout our use of the system, we have provided a few suggestions for additional features and enhancements that would further improve the user experience and better meet the needs of our volunteer program. In some instances, it appears that these requests are a little beyond the current scope or maturity of the product. That said, this has only been a minor frustration and has not impacted our ability to successfully use the platform or achieve our objectives. Overall, the system continues to meet our needs well, but having a little more flexibility and some additional configuration options would make an already strong product even better. #### Reasons for choosing Rosterfy Flexibility of being able to make different volunteer pathways for different volunteering roles. --- ### Avoid at all costs - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Rep was regularly unprepared for meetings, couldn't answer questions and seemed like our business was an inconvenience to him. Unexpected bills from them. New functionality was promised and not delivered on. In my opinion this company should not be working in the voluntary sector. Absolutely do not care about volunteers or volunteering. Once they had our money they lost all interest. I have used multiple supporter databases, case management systems etc and never worked with anything as unfit for purpose. Several colleagues cited the impact of this system on their daily work as a big factor in their finding new jobs. I would actively avoid roles in organisations using this system unless they had a (time limited) plan to be using something else. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros When I left my employer and didn't have to deal with it any longer. Volunteers actually said "you'll be glad you don't need to deal with that system any longer" on my last day. #### Cons Volunteers did not like functionality. The only negative feedback about my mass mobilisation from volunteers was the system. This was the same for my colleagues in their local areas. Over promised and underdelivered. Reports were unreliable. Several colleagues kept spreadsheets of supporter journeys alongside the system because they didn't trust the info provided. It was basically a reporting tool and offered no support with Volunteer management tasks. Clunky, clinical, not user friendly ("book shifts" button at the top of the page where shifts are selected, volunteers often missed it and thought they had booked when they hadn't. I had to deal with disappointed volunteers, rescheduling etc to remedy this). System was SO slow. At busy times I could go and make a cuppa and the "blue ring of death" would still be whirring. It made my role, that of my colleagues and most importantly our volunteers more difficult. #### Vendor response Thank you for taking the time to share your experience. We're genuinely sorry to hear that your experience with Rosterfy didn't reflect what we set out to deliver. We take all feedback seriously as part of our ongoing product and customer experience improvements and if you're open to it, we would welcome the opportunity to discuss your concerns directly and better understand your experience. We wish you and your team all the best for the future. The Rosterfy Team Replied June 2026 --- ### Efficient and Flexible - Overall rating: 5/5 - Reviewer: Justine C. - Verified reviewer: Yes - Industry: Events Services - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered What was once a collection of spreadsheets, emails, and manual processes is now managed through a single platform that gives us confidence our data, communications, and scheduling are all in one place. It's flexible enough to support different event types and sizes, while still being easy for both administrators and volunteers to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros One of Rosterfy's biggest strengths is how configurable it is. We have been able to customise registration forms, workflows, communications, user roles, permissions, reports, and event settings to match our operational requirements without needing to compromise on our processes. #### Cons Because the platform offers so many features and configuration options, it takes a little time to understand everything that's available during the initial setup. Once implemented, however, it's intuitive to use, and the investment in learning the platform is quickly repaid through the efficiencies it creates. --- ### Great platform - Overall rating: 5/5 - Reviewer: Mick B. - Verified reviewer: Yes - Industry: Events Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Rosterfy is a central part of how we manage our event workforce, replacing a patchwork of spreadsheets and manual follow-ups with a single, streamlined system. The onboarding effort paid off quickly, and the ongoing time savings and clearer oversight made it well worth it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The automation around registration, scheduling and communications saved us a huge amount of manual admin, and it is scaled comfortably across events of very different sizes. The reporting and workforce visibility made it easy to see who was confirmed, checked in and where the gaps were. We love the way we can communicate to our large database quickly and easily #### Cons No real flaws worth noting — it did what exactly what we needed. Like all platforms, the initial use takes a bit of time to get used to, but it is very user friendly and doesn't take long for you to become an expert --- ### Misleading on features - Overall rating: 3/5 - Reviewer: Rebecca T. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered Again, we were completely misled about the features of the program, now silent and we are still not fully onboarded, so we paid a significant amount of money for a half-set up system that barely works. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros It is able to do a lot, just not anything we needed. #### Cons First, we were completely misled about the program's capabilities. The nature of our volunteer program is a bit different but we were told the 3 main things were were hoping to accomplish, we were told these things were no problem, when in truth, we are not able to do a single critical piece of our program. Some of these asks could have been accomplished using a free VMS system, but we chose Rosterfy as we liked the customization and these 3 main features we needed seemed easier and seamless (had it worked like we were told.) It is also extremely difficult to set up. You need to be very tech-literate and will require a full-time person dedicated to setup and management. It is not intuitive at all, multiple checkpoints to remember for the simplest thing. It is also very difficult to learn when you are rushed through multiple pieces into a one-hour session. Some people may learn like that, but I found this extremely difficult. Difficult to remember what you need to do when you actually have to set it up on your own. It does not seem like your average volunteer manager can use it without significant training and all of their time dedicated to data/system management. Very expensive for what you are getting and limits on amount of people who use the system. #### Reasons for choosing Rosterfy Seemed to have more customization options, not the case. Seemed most intuitive, not the case. #### Vendor response Thank you for sharing your feedback, and we’re sorry to hear that the software didn’t meet your expectations. We take your concerns seriously and would love the opportunity to discuss how we can resolve the issues you’ve encountered. Please feel free to reach out to us directly, and we’ll work with you to find a solution Thank you once again for sharing, The Rosterfy Team Replied December 2024 --- ### Fantastic customer service and easy to use - Overall rating: 4/5 - Reviewer: Eleni V. - Verified reviewer: Yes - Industry: Sports - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2022 - Review source details: This review was submitted organically. No incentive was offered Easy to use and great staff to work with. Really haven't had many issues at all with the platform, if I had they have been resolved or the staff have put it in the pipeline for development. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is easy to use and the staff who work at rosterfy are always helping me and suggesting ways to improve our portal that make everything streamlined. It is user friendly, not only on an admin end but also for our users, which is very important. We have set up automations for reminders and incorporated a feedback system. #### Cons We would like rosterfy to have an app as the majority of our users are between the ages of 18-23. --- ### National Volunteer Management - Overall rating: 4/5 - Reviewer: Dale J. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2021 - Review source details: This review was submitted organically. No incentive was offered Overall my experience with the Rosterfy platform and Rosterfy team has been positive with a few learning curves, the platform works for our needs on a daily basis as well as functioning at a higher level for our volunteers to access their own profiles when needed. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The features around creating events/shifts are easy to use to create and duplicate for the same format over and over, also the bulk communication system to contact volunteers is very handy for sending multiple communications to several volunteers across the country. #### Cons After we switched from Rosterfy 1 to the new Rosterfy version 2.0 we had data issues coming across but after working closely with my Rosterfy business manager we were able to fix said data problems. Another thing that was missed, which I think any new person using Rosterfy should receive is a training session with the Rosterfy team on all the elements and how it can be used to the highest capabilities. --- ### Rosterfy Review - Overall rating: 5/5 - Reviewer: Lori G. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great for large organizations. Here at Blessings of Hope, we see 200-300 volunteers daily at 3 different locations. Rosterfy helps us to manage these effectively. I especially like the endless options. There's so much you can do in this platform, from customizing verbiage to setting specific permissions, and much more. The customer support team has been amazing. They are kind and prompt in responding. #### Cons The most difficult thing for our company has been the implementation process. We switched to Rosterfy from a super simplistic, basic volunteer management system. While Rosterfy's endless capabilities are a perk for sure, it does take a lot of time and training to get a team of 20 staff familiar with the ins and outs of the program. #### Reasons for switching to Rosterfy We outgrew the previous system (Volgistics), and wanted to combine into one what we were previously doing in 2 systems. ## More reviews [Next reviews](https://www.softwareadvice.com/scheduling/rosterfy-profile/reviews/?page=2) --- Rosterfy Reviews, Pros and Cons - 2026 Software Advice