--- title: "Service Fusion Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Service Fusion. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Service Fusion is a good fit for you!" source_url: "https://www.softwareadvice.com/scheduling/service-fusion-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Field Service Management Software](https://www.softwareadvice.com/field-service/) / [Service Fusion](https://www.softwareadvice.com/scheduling/service-fusion-profile/) / Service Fusion Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/scheduling/service-fusion-profile/) Reviews [Alternatives](https://www.softwareadvice.com/scheduling/service-fusion-profile/alternatives/) # Service Fusion User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 308 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.3/5 - Value for money: 4.2/5 - Functionality: 4.1/5 ### Rating distribution - 5 stars: 168 reviews (55%) - 4 stars: 95 reviews (31%) - 3 stars: 20 reviews (6%) - 2 stars: 9 reviews (3%) - 1 star: 16 reviews (5%) ### Most mentioned pros - It has enough to manage a real time schedule, allows for easy employee management, even has a drive for data management as a standard feature . - Scheduling software, the ability to see where every job is located, the job numbers representing age, the ease of making a new job for a repeat customer, the new and improved global search, and at last being able to text pictures. - We tested over 12 other software options for our Commercial HVAC company and always came back to Service Fusion as the best option for data management, security, and the easy scheduling. ### Most mentioned cons - Any of the invoices that are created on the mobile app do NOT sync over properly unless we re-open them, click on edit, and re-save them at a desktop computer in our office. - there is no way to bulk change site visit status. If I assign 5-10 techs to a job I need to individually change the job status for each tech which is time consuming. - I wish Service Fusion had an easy-to-use point of sale system and an easier return merchandise system. If the point of sale has aged over 2 weeks it is very difficult to refund someone's money. ## Service Fusion customer reviews Showing reviews 1-25 of 308 (page 1). ### A helping hand to run your buisness - Overall rating: 5/5 - Reviewer: David S. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Using it for years after switching a few companies and failing with all, their support is the best part here #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Service Fusion understands the importance of workflow, working as expected, and taking responsibility when things are not perfectly smooth #### Cons Slow sometimes, and some minor upgrades can help, some suggestions they said to improve but still waiting #### Reasons for switching to Service Fusion Was very slow and loading and didnt look good --- ### Good for the money- needs more work - Overall rating: 4/5 - Reviewer: Brandy S. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Its a bit of a roller coaster. I really like the product but some of the software glitches and they don't ever seem to be in a hurry to fix it. I wish they took their problems more seriously. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like a lot of the customization, they have a lot in their system for the price you pay. The dispatch grid is nice to see everything and being able to customize what things it shows is great. #### Cons When we have a problem with any of the features we call tech support. They have taken up to a year and a half to fix an issue on their end. It seems that every time I call with an issue we are the only ones and they have never heard of the issue with their own program. #### Reasons for choosing Service Fusion Service fusion had more features and customization compared to the other products in the same price range. Service Titan would've been my first choice but their pricing structure didn't work well for the way our company is set up so it wasn't an option for us just based on the price. --- ### Good but not easy to use. - Overall rating: 3/5 - Reviewer: Andy B. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Lots of good features but design is full of frustrating quirks that make it difficult to use, especially for new users that are not aware of these quirks. One example would be when editing a customer's name. You have to click the save button twice for the change to be recorded. I would like to see functionality more consistent. On one report you click a radial button to export to excel, on others there is a button, on others there is an icon. Get the design team together and come up formats that work on all pages/reports. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Mapping jobs to make service calls more efficient is very useful. Service team is initially very responsive to issues. #### Cons I had to delete years worth of data because it was slowing down the system. Still slow but better. I expected a more efficient system that could handle our service and data and still perform as intended. #### Reasons for choosing Service Fusion GPS in the same package as service tracking along with reasonable sync to QuickBooks desktop. --- ### Excellent CRM for Service Businesses with Great Support - Overall rating: 4/5 - Reviewer: Johnathan B. - Verified reviewer: Yes - Industry: Utilities - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, I’ve had a great experience with Service Fusion. The setup process was easy, the support team has been responsive and helpful, and the software has provided many features that benefit my business. While I would like to see improvements to the time tracking tools, I would still highly recommend Service Fusion to other service-based businesses. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros What I liked most about Service Fusion was how easy the implementation process was. Getting started was simple, and their support team has been excellent whenever I’ve needed help. The software offers many useful features that help keep my business organized and running smoothly, from scheduling to customer management. Overall, it has been a valuable tool for my business. #### Cons The main area where I think Service Fusion could improve is time tracking. The current system feels very basic and lacks some of the more advanced features that businesses may need for tracking employee time and productivity. #### Reasons for choosing Service Fusion Service Fusion provided the features we were looking for while being a great value. #### Reasons for switching to Service Fusion We needed a more robust system for managing our work orders. --- ### The best all around CRM for HVAC - Overall rating: 5/5 - Reviewer: Paul G. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have been a customer for almost 10 years for a reason. The support is quick and always willing to help #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use and intuitive layout. Everything you need for a CRM is easily accessible via the app or the online dashboard. Super easy to learn and definitely the best value for your money. We tested over 12 other software options for our Commercial HVAC company and always came back to Service Fusion as the best option for data management, security, and the easy scheduling. #### Cons The app was a little sluggish at time and did not have an offline mode but there is now a new app, as of the other day. Looking forward to all of those improvements. My only complaint is not at the fault of Service Fusion. Its Quickbooks. It would be nice if they offered other accounting software options. #### Reasons for choosing Service Fusion Cost, UI, and functionality. Also Quickbooks Desktop at the time was a big selling point. Not many supported that at the time. We have since changed to QBO. --- ### Still needs improvement - Overall rating: 3/5 - Reviewer: Pam W. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Customer support is very responsive, albeit often doesn't know the answer to my issues. We have found some work arounds and still do many things manually because we often don't have time to be messing with software that is supposed to make our lives easier when we are running a business. Scheduling/Dispatch is easy enough. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 1/5 #### Pros Service Fusion is better than having nothing, and better than our previous service management program. The most recent search update and notifications are a huge improvement! Hoping Service Fusion keeps its promise to keep updating their system. Scheduling is easy! #### Cons Service Fusion's reporting is useless, as it's impossible to run a valid report on all active service/maintenance plans. You can't run job reports, for example, to be able to determine how long it takes us to complete a job. The Sales Tax is an absolute nightmare. The ITEMS should be either taxable or non taxable, but the way it is now, if you add a new product or service to your company, you must go through all of your taxing jurisdictions, in our case over 102 and add the new product/service to each taxing jurisdiction itself. Syncing to QB commonly causes issues on our financials, as the sales tax is always .01 over or under. There should be a section for "office notes" that the guys in the field do not see for billing/scheduling/back office info. #### Reasons for choosing Service Fusion We chose SF because of the cost. In the service industry, the turnover is moderate, so managing new users and removing terminated employees, keeping up with that to we don't get overcharged, sounded too cumbersome long term. #### Reasons for switching to Service Fusion The interface for Corrigo was way outdated and it took too many steps to schedule a job. Plus, for the office to review field photos, we had to download them to view them! --- ### A passable, low cost Service management software - Overall rating: 4/5 - Reviewer: Gregg S. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has been an ok experience. It is just very slow to update the software or add meaningful features. Without Offline mode, it can be useless somedays. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Tracking all our notes and equipment in one place accessible to all staff. Ability to use a phone app to enter customer and job data. #### Cons The App does not work if there is no signal. We have a lot of areas that do not have a good signal. Also the lack of any type of document/form creation, ie: Safety Forms, Maintenance forms, OSHA - similar to Site Docs. #### Reasons for choosing Service Fusion Some felt very new with few features, some did not have the equipment tracking, some were extremely expensive, some sales people were very vague, and some of them didn't feel right. --- ### Fantastic experience, amazing support, so glad to be back on this platform. Service Fusion > Others - Overall rating: 5/5 - Reviewer: John M. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Latest updates to the app and backend have resulted in a smoother operating experince, this app is definetly on the right track. The current experince does exactly what it is desgned to do, a couple of mino0r tweaks could make this suite level up! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of depolyment; specifically the training modules, impeccable customer support, flexible schedule layout, ease of employee management, customizable features, truly a one stop application. it is Quickbooks certified; we know our data security is top notch. With an expanding team we are experiencing good value for the money we are spending. #### Cons App features could be expanded, management will benefit from more options allowing extended abilites for scheduling, invoicing, reporting, estimating, printing to pdf etc remotely. Realtively simple commands as the framework is solid. #### Reasons for switching to Service Fusion Jobber is for jobbers, Service Fusion; for the Pros. --- ### SLO Dryer Vent Cleaning SF Review - Overall rating: 4/5 - Reviewer: Gary K. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our overall experience is positive. We are using most every feature and look forward to long awaited upgrades. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Integration of dispatch and the call center. The call source phone #s. Text and email reminders, custom forms. #### Cons Slow global search. The dashboard is not cusomizable with technician info. The dashboard does not let you see the backend info with a click. The new mobile app cuts off the the descriptions of the service when using a small screen (phone). No off line feature for mobile app. Custom forms need to be more customizable. #### Reasons for choosing Service Fusion Price and features mostly along with internet reveiws #### Reasons for switching to Service Fusion You had a better dispatch calendar and mobile app --- ### Unimpressive - Unresponsive - Overall rating: 1/5 - Reviewer: Michael C. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered Very disappointing. Software such as this is the lifeblood of a modern service company. The lack of support, lack of innovation, and poor performing software make Service Fusion a very bad option if you are looking to succeed in the service industry. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros The price is fantastic. But you get what you pay for. Fairly simple to use, but not too many features to use anyway. #### Cons Customer service is virtually nonexistent. They "throttle" our speed back to the point that every action within the system takes 30+ seconds. "Task" items mysteriously delete themselves from the schedule. But the real issue is our data. We have been attempting to get a back-up of our data for security purposes since October 2025. It is now March 2026 and we still have not received a complete copy of our back-up data. #### Reasons for switching to Service Fusion Needed more robust service management software --- ### Good Overall Program - Overall rating: 5/5 - Reviewer: Leta I. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has been good but we cannot use the credit card system because it is unreliable. We're always needing to become compliant and are told that our deposits are on hold until we become compliant. We have to do this every few days. Also, the program is difficult to access. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We are able to keep track of renovation projects and follow up on tasks using the notifications button. #### Cons We cannot create multiple tasks in a renovation estimate. Also, when we create tasks, not everyone can see them or they are showing up as one of our other team member's tasks on their app. #### Reasons for switching to Service Fusion Kickserv's recommendation. We were getting too big for that program. --- ### Need a lot of work - Overall rating: 4/5 - Reviewer: Albert N. - Verified reviewer: Yes - Industry: Accounting - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I like that you have training videos but sometimes its a lot easier to go to the point and help out with a human. Am not going to lie it makes your job easier once you learn how to use it. I wish that you guys had a different ways (apps) to use it on the go for the phone system. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Simple if you know how to organized your team. #### Cons Service call a.i. needs a lot of work for a new set up and to many missed calls as customer service told me that if i didn't like head sets that i was still on time to switch back. As i was having a hard time to fix the settings. You guys need to find a different way to train someone on this new system. Also have customer service available on Easter time as they all start at Pacific time and we have to wait 3 hours to get someone to help you early. #### Reasons for switching to Service Fusion i though that it was going to make my life easier but it's making life hard as of now with all the transition. #### Vendor response We are sorry to hear you are not loving your experience with Service Fusion. Our Support Team extended their hours at the beginning of the year and are available from 7am - 7pm ET. Please contact them with any of your concerns and they will be happy to address them with you! Replied May 2024 --- ### ONE YEAR REVIEW - Overall rating: 4/5 - Reviewer: DOUG H. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. IT HAS BEEN SO SO TO THIS POINT, TIME WILL TELL #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros WE WENT FROM PEN AND PAPER AND USING AN OUTDATED SOFTWARE SO MOST THINGS ARE BETTER #### Cons WHEN BUGS ARE FOUND IT TAKES A LONG TIME TO HAVE THEM CORRECTED. FEATURES BEING ADDED ARE VERY LIMITED, IT ALSO APPEARS THAT THE DEVELOPERS DO NOT TAKE THE RECOMENDATIONS OF WHAT IS SUGGESTED #### Reasons for choosing Service Fusion COST WAS THE MAIN CHOICE AS SERVICE FUSION WAS SIGNIFICANTYLY LESS EXPENSIVE. WE LOOKED AT OVER 200 DIFFERENT SOFTWARES BEFORE WE CHOOSE SERVICE FUSION #### Reasons for switching to Service Fusion OUT DATED SOFTWARE, DID NOT HAVE ESTIMATING FEATURE TO SHOW HISTORY OF BOTH ESTIMATES AND SERVICE CALLS #### Vendor response We appreciate your feedback. We are working everyday to make the software better. We have some very exciting enhancements planned on our roadmap and we can't wait to release them to you soon! Replied May 2024 --- ### Happy with Service Fusion - Overall rating: 4/5 - Reviewer: Andrew C. - Verified reviewer: Yes - Industry: Machinery - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, we have been happy with Service Fusion, I've looked at many competitors when we have gotten frustrated and found the services and features for my business needs cannot be met with any other software. Would I like it to be better? Sure, there's plenty to improve upon, however I know one software system will never meet all your expectations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Scheduling software, the ability to see where every job is located, the job numbers representing age, the ease of making a new job for a repeat customer, the new and improved global search, and at last being able to text pictures. #### Cons Inventory control, I come from an outdoor power equipment repair business, and we have over 10.000 parts and many of those parts have 3 locations each. We have had to make our own system within service fusion to make it work for us. What I would really like in an ideal world is to be able to see every movement of parts moving from one warehouse to another, along parts sales in a day, week, month at the micro level, where looking at an individual part I could dive down and see my sales history and know when I could increase product on hand or be able to see trends on the parts popularity. I wish Service Fusion had an easy-to-use point of sale system and an easier return merchandise system. If the point of sale has aged over 2 weeks it is very difficult to refund someone's money. --- ### Service Fusion Experience - Overall rating: 4/5 - Reviewer: Breanna H. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Service Fusion has been great and I would recommend it to others that need a program that involves scheduling. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Service Fusion offers great customer support. They are always working to improve their system. I also love that it does not require any paperwork and is all digital, which limits waste. There are so many different features this program offers. #### Cons Sometimes the program is very slow to load but has improved over time. I have experienced the dispatch page not loading at times. --- ### Great software! - Overall rating: 5/5 - Reviewer: Miriam C. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We are so pleased with our experience with Service Fusion. It has truly simplified our workload and schedules. I recommend it to everyone who has service technicians and schedules. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It is very easy to work with and to train our employees to use. We like the customization options in all areas. SF helped us move from paper documents to all on iPads that the service technicians can utilize while on the road. We also can add and move jobs easily which would be almost impossible when we were using paper documents. #### Cons Once in a while the system is down and we aren't able to utilize the schedules. Luckily, it is only down for a short time at a time usually. --- ### Mike's review of Service Fusion - Overall rating: 4/5 - Reviewer: Michael P. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall a great experience. It would be incredibly helpful for a more detailed API access to automate things more from our end. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros It is a very robust platform that helps us to organize our jobs and techs. We also do all of our invoices via SF. #### Cons there is no way to bulk change site visit status. If I assign 5-10 techs to a job I need to individually change the job status for each tech which is time consuming. --- ### Service Fusion a A-plus - Overall rating: 5/5 - Reviewer: Cyndi F. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have been using the program since 2022 and i find it to be a great dispatch program for our needs. As an electrical contractor it is important to have a reliable dispatch program that also has a great mobile APP #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The program is very user friendly an it offers all that we require for our business. Customer support is always very helpful and knowledgeable when ever i call in for assistance. #### Cons The sync with QBO is not always perfect. i find it does not always work with receiving payments and sometimes for whatever reason the customers do not sync over. --- ### ALWAYS HELPING - Overall rating: 5/5 - Reviewer: TASHA M. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. IT HAS BEEN GREAT, ALWAY NICE AND MAKE SURE YOU UNDERSTAND AND IF YOU NEED MORE HELP THEY ARE RIGHT THERE. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros THEY HAVE ALWAYS HELPED ME WHEN WE HAVE A PROBLEM. THEY HAVE SPENT TIME MAKING SURE THAT I WAS GOOD WITH EVERYTHING. #### Cons SOMETIMES THE UPDATES CAN TAKE TIME TO ADJUST. IT TURNS SOME THINGS AROUND MAKING IT HARD TO GET USE TO IT. --- ### Happy Customer - Overall rating: 4/5 - Reviewer: Sharon H. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall I am very happy with Service Fusion, I have only been using the system since June and so far I have found it easy to use and I am able to find everything I need. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Service Fusion provides good value for money, easy to use for the entire team, prompt and helpful customer support, and employee management for quick and easy payroll. #### Cons I would like to be able to invoice for deposits on estimates created in Service Fusion. I would also like to be able to create statements for customers using Service Fusion. --- ### Happy Customer - Overall rating: 5/5 - Reviewer: Brian J. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great for my business. Makes the day go faster and more organized. My Technicians like the ease of use and like the catalogs for ease of use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use, perfect for streamlining invoicing and processes, service fusion training modules are great to use, easy to use payroll time clocks. #### Cons I would like to see an inventory section added where we can conduct physical inventories. system's speed is lagging sometimes. --- ### Very user friendly - Overall rating: 5/5 - Reviewer: Leisa E. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very user friendly and easy to train on. It is very detailed and helps keep my day-to-day task organized. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is very user friendly and easy to learn. I started using Service Fusion in March of last year and have had a great experience so far. #### Cons Some days it is very slow and takes quite a while to load. Although this may not be a Service Fusion issue and could possibly be the interest connection. --- ### Service fusion helps us run our business. - Overall rating: 5/5 - Reviewer: Chelsea M. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall I like service fusion and it helps us run our business. It keeps us organized and keeps tract of daily information. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the customer support, and that our technicians can add notes and photos in real time. Invoicing directly from the software is great #### Cons Sometimes it’s complicated to get an invoice to display properly the name and location with parent accounts. --- ### Service Fusion is a great tool for business! - Overall rating: 4/5 - Reviewer: Tony B. - Verified reviewer: Yes - Industry: Warehousing - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, I would recommend this to anyone. Would benefit from a training on how to maximize search functionality. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Ease of use when quoting or invoicing, having customers sign via the mobile app, ability to use as a CRM or organization tool. #### Cons I have not been able to figure out if there is a way to search for customers based on geographic location. --- ### Service Fusion delivers what they promise - Overall rating: 5/5 - Reviewer: Shannon P. - Verified reviewer: Yes - Industry: Oil & Energy - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Service Fusion has been a great asset to our company for creating POs and allowing access to many different people. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Service Fusion allows our company to create POs and follow them through to the charge out for the job. We all can search and look for the PO and stay on the same page. #### Cons I haven't found anything I don't like at this point. ## More reviews [Next reviews](https://www.softwareadvice.com/scheduling/service-fusion-profile/reviews/?page=2) --- Service Fusion Reviews, Pros and Cons - 2026 Software Advice