ServiceLedger Software


 

ServiceLedger is a service management software solution that is deployed on-premise. It allows users to automate the process of scheduling and dispatching service delivery for customers.

ServiceLedger offers features such as customer history and contact management, service and job scheduling, service dispatch, inventory control, equipment service and preventative maintenance, service contract and warranties, sales quoting and estimates, accounts payable/receivable, service and job tracking, as well as resource tracking and time management.

The system also offers a technician web portal to enable automation for on-field workforce and a customer portal allowing clients to track the status of their work orders.

ServiceLedger is accessible on web and mobile devices and offers integration with third-party accounting software such as QuickBooks, Peachtree and Sage 50.

ServiceLedger serves clients in HVAC, plumbing, electrical, security, equipment service and preventative maintenance segments. It can be deployed on systems with Windows 8.1, and primarily caters to the needs of small and midsize organizations across the United States, Canada, Australia and Europe.

 

ServiceLedger - Service scheduling and dispatch
 
  • ServiceLedger - Service scheduling and dispatch
    Service scheduling and dispatch
  • ServiceLedger - Time scheduler
    Time scheduler
  • ServiceLedger - Job scheduler
    Job scheduler
  • ServiceLedger - Inventory control
    Inventory control
  • ServiceLedger - Job rollover
    Job rollover
Supported Operating System(s):
Web browser (OS agnostic), Windows 8

6 Reviews of ServiceLedger

Showing 1-6 of 6

 

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jaime from orbitalsolutions.com

July 2014

July 2014

great software needs better customer service

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I have been using this software for almost a year. It was customed to my businesz. Initial support was very good but later it became a hastle. The IT response is quick but the sales response is horrible! I have requested customization multiple times, this is something i am more than willing to pay for. I got tired of requesting quotes.

Source: Capterra
 

Tammy from FAST FURNITURE REPAIR, LLC

January 2014

January 2014

Great Product & Support

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Our business is in-home furniture repair. Over the last couple years, we have grown exponentially and needed service management software that would grow with us. We outgrew our previous Access-based program. We did a tremendous amount of research before deciding to go with ServiceLedger. We implemented the program on 11/11/13 and have been very happy with the support staff and the program in general. We had to do some customizing to fit our business, but they have been right there with us.
We would highly recommend ServiceLedger.

Source: Capterra
 

kathy from landscapes

September 2011

September 2011

don't know about hvac but GREAT tracking landscaping hours.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

A+ Was trying to do it in excel. This is easier and a VAST improvement.

Pros

relatively inexpensive, easy to use, feature rich.

We have a recent version. Perhaps earlier versions were less easy to use.

Cons

would love a version in Spanish.

Source: Capterra
 

Blake from Edwards Manufacturing

September 2011

September 2011

We have it. We love it. Saves us time and money.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

A software package that is very much worth the price and allows us to track technician time for accurate billing.

I would buy it again. Tried Wintac before for my company but Service Ledger software is MUCH better and has a better user interface.

Pros

Totally easy to implement. Didn't take much of my time as an owner. Inexpensive but does all we need it to.

Software support is excellent.

Cons

Wish it was free. :-)

Source: Capterra
 

Jeff from Schneider Heat and Air

February 2011

February 2011

service ledger not so good for hvac industry

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Would not recomend this product.

Pros

this software has a lot of features for a fair price.

Cons

used serv ledger for 18 months and this is my opinion. - Does not work well for hvac application as far as field installed equipment and zones records etc.. Problems come up and require a lot of IT assistance which is expensive. Seems like it is not fully developed yet and many features that were to be done soon never got done.

Source: Capterra
 

Debbie from Window Genie

May 2010

May 2010

Service Ledger is a Powerful tool!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Very much so! Service Ledger is an asset to our company!

Pros

Very user friendly! Easy to use and very comprehensive

Cons

None listed

Source: Capterra