Humanity (formerly ShiftPlanning) Software


 

ShiftPlanning is a cloud-based workforce management and employee scheduling solution that helps managers to communicate with their employees as well as manage project schedules, documentation and payroll. It caters to clients across various segments such as technology, transport, e-commerce and service.

ShiftPlanning is composed of four key modules viz. scheduling, time clock, payroll and human resource. The scheduling feature allows users to automatically create schedules as well as import schedules from third-party applications.

The time clock module allows managers to track and control employee check-ins and check-outs. The payroll module allows for processing payrolls based on employee timesheets which can be pulled out in real-time and exported for further analysis. The solution also keeps track of human resources (HR) documentation, training and vacation days for employees and more. The solution offers API framework and integrates with third-party calendar management applications.

Support is available via phone and live chat.

 

Humanity (formerly ShiftPlanning) - Scheduling
 
  • Humanity (formerly ShiftPlanning) - Scheduling
    Scheduling
  • Humanity (formerly ShiftPlanning) - Time clock
    Time clock
  • Humanity (formerly ShiftPlanning) - Payroll management
    Payroll management
  • Humanity (formerly ShiftPlanning) - Mobile access
    Mobile access
Supported Operating System(s):
Web browser (OS agnostic)

193 Reviews of Humanity (formerly ShiftPlanning)

 

Start your review of Humanity (formerly ShiftPlanning)

Click to start
https://www.softwareadvice.com/scheduling/shiftplanning-review/
Software Advice Reviews (8)
More Reviews (185)

Showing 1-8 of 8

James from LPS
Specialty: Legal
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2018

May 2018

Simple and reliable

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Best shift planning application on the market. The convenience helps you get schedules done in half the time.

Pros

You can adjust multiple schedules in the same window. As soon as you complete your schedules they automatically email to the employee after you finalize.

Cons

Some lag when you switch sections. No undo button. You can accidentally copy all your schedules at once. It'll double everything up and you'll have to manually erase everything and start over. At least on the ones that aren't finalized. ( just pay attention)

Review Source
 
 

Samantha from K&A
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Functionality is Poor

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The layout of humanity is very simple. There are multiple reports you can pull to verify time entries.

Cons

The steps you have to go through to fix an employees time is ridiculous. You have to click multiple boxes each time you fix an individual employees time.

Review Source
 
 

Sara from VS
Specialty: Consulting
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Humanity is great for keeping track of your time sheet.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Humanity allows you to view multiple weeks at a time. You can also clock in or out for a shift remotely by accessing your location.

Cons

It is difficult to edit or revise your time clock via Humanity. It has also wiped the time sheet in the past.

Review Source
 
 

Lisa from Quality First Pharmacy
Specialty: Pharmaceuticals
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Okay

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Its pretty simple to use. Downloadable mobile app for your phone that helps people remember to clock in and out.

Cons

It often crashes and will not allow the mobile app to connect to the server defeating the purpose of the pro, mobile app.

Review Source
 
 

Chad from WCIS
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

It was extremely easy well-rounded and highly educational

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would recommend this to anybody keep up the good work!

Pros

That the steps are so simple to overcome when there's a problem. Whenever i needed to fix or correct a shift or extend job info, the steps and process was very easy.

Cons

I have no dislikes about the product. There are very few issues and when they occur, it almost feels like they resolve fast.

Review Source
 
 

Regus from RTR Inspection Services
Specialty: Contractors
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Shiftplanning Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to keep track of employees shifts. Can list hundreds of different projects and hundreds of employees with many variables on how you can view this information. Keeps you really well organized.

Cons

Sometimes the settings can be confusing as there are a lot of different variations of settings. Also having multiple logins, the settings are confusing.

Review Source
 
 

skyler from west coast inspection services
Specialty: Contractors
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2017

October 2017

Shiftplanning, 8/10

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Shiftplanning is great for shift organization and personnel tracking. Our employees use it on a day to day basis.

Cons

Lack of interface customization. Other than that, there is isn't much else to complain about. Overall solid product.

Review Source
 
 

Mark from Evo Rock + Fitness
Specialty: Clubs
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Shiftplanning is easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

I like the ease of use of Shiftplanning - - it's easy to set-up an employee and to add them to a schedule.

Cons

Not all of the "functions" are where I would expect them to be, but once I learned my way around the website, it's easy to use.

Review Source
 
 
 
Showing 1-20 of 185


June 2018

June 2018

Good program, does it's job and has a nice minimal layout. Could be more simple in certain areas.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the minimal layout and the fact that it's also available on mobile devices. It's nice that what I need to do involved only one click of a button.

Cons

There's only a few features of this software that I use: Dashboard and TIme Clock. It would be nice if I could customize the site to show just the features that I use. I usually have the most problems if I need to adjust my time clock and go into edit mode. Changing the break feature can be complicated and I've had many times where it has malfunctioned.

Review Source: Capterra
 

Jessica from Instructure
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

June 2018

June 2018

Humanity allows for simple shift managing needs, but prepare for a cluttered view

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Team shifts are easily managed in Humanity - adding and dropping shifts, reviewing time off requests, etc. Reports allow for reviewing time off and work hours over a period of time.

Cons

The dashboard view is cluttered with quite a few extras that aren't really needed in most cases. Perhaps I'm not using the software to its fullest capability, but it would be nice to have the ability to disable features and views you aren't using.

Review Source: Capterra
 


May 2018

May 2018

Humanity is great for corporations with a high volume of employees.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy access and clear communication when inquiring about my schedule

Pros

This shift planning software allows the employees to schedule and update shifts with ease without having to be in constant back and forth with the supervisor. As an employee, I can view what shifts are available months in advance and mark my unavailabilities so that Humanity marks those shifts as blocked. The greatest features include a message wall where supervisors may send employees mass messages as well as the feature to view who is on what shifts, even if they are on different calls than you.

Cons

The one thing that could be reevaluated would be the notification system. If Humanity were to send notifications when new shifts become available, as well as text message reminders/updates instead of email reminders getting lost in the inbox. Currently, employees must check the available shifts daily to find any new available shifts.

Review Source: Capterra
 

Melanie from Hulin Health

May 2018

May 2018

Sufficient scheduling tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is easy to view the information needed. For example, the schedule can be viewed in multiple views so you can pick one to your liking

Cons

We have not used it to it's full capacity. I'm sure there is far more functionality that I don't know about

Review Source: Capterra

  Response: Humanity (Shiftplanning), ShiftPlanning Inc.

Date: May 2018

May 2018

 

Hi Melanie, thank you for your feedback! We are happy to hear that you are satisfied with our app. We believe our Knowledge Base can help you explore our functionalities further with helpful articles and tutorials for mastering each module of our platform! Find out more about it here: https://bit.ly/2DJDN2G

 

Hillary from Feeding South Florida

May 2018

May 2018

Scheduling for employee shifts

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Allows employees to request off for PTO, clock in, schedule shifts and has a mobile application. The service is automated, which is a nice advanced feature.

Cons

The greatest downside is the cost; it is definitely a more expensive scheduling software for just 20 employees.

Review Source: Capterra

  Response: Humanity (Shiftplanning), ShiftPlanning Inc.

Date: May 2018

May 2018

 

Hi Hillary, thank you for your feedback, we appreciate it because it makes us better! As for the pricing, we understand your comment and we would like to explain that this minimum pricing is necessary in order to support our clients with the premium services we offer. While we provide constant product updates, we keep our pricing plans the same.

 


May 2018

May 2018

Humanity is simple and easy to use, though it does lack several features that similar products offer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that it is simple and easy to use and that the app functions very similarly to the desktop version.

Cons

In it's simplicity, it lacks several features that other products like Bamboo HR offer. Compensation and employment history would be a great feature. It also is not integrated with a payment system like Bamboo is. It would be nice to have my paystub sent through the same software that I use to log in and out of everyday.

The other thing is that you can not edit your vacation request once it has been submitted. If the dates change you have to delete your request and resubmit.

Review Source: Capterra

  Response: Humanity (Shiftplanning), ShiftPlanning Inc.

Date: May 2018

May 2018

 

Hello, thank you for your feedback! The services our application offers and the improvements we bring on the regular basis are more focused on scheduling. But because we know how important HR services are to our clients, we offer integration with Bamboo HR (you can read more about the integration here: https://bit.ly/2wGyYY1).

 


May 2018

May 2018

Great tool, somewhat hard to navigate

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It allows me to see my colleague's schedules and record time off, etc. It was re-designed a few months ago and is now more visually pleasing.

Cons

The tool doesn't offer "everything" - we were in need of a more robust tool to track PTO requests and HR documentation, so we eventually transitioned to a different software.

Review Source: Capterra

  Response: Humanity (Shiftplanning), ShiftPlanning Inc.

Date: May 2018

May 2018

 

Hello, thank you for your feedback, we appreciate it! We are sorry to hear to hear you are no longer using our app. Our clients mainly use our features for the top-quality employee scheduling, time tracking, vacation management and payroll. While our software makes the job easier for many HR representatives, we are predominantly focusing on employee scheduling needs of our clients.

 

Brenda from Stay Winning Boutique

April 2018

April 2018

A bit confusing to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

one thing that I liked about this software is that it has scheduling for you to use as well as a time clock and attendance feature included.

Cons

What I did not like about this software was the way that it looked. I felt like it was a bit confusing to look at which made it frustrating to learn how to use it.

Review Source: Capterra

  Response: Humanity (Shiftplanning), ShiftPlanning Inc.

Date: May 2018

May 2018

 

Hi Brenda, thank you for your feedback! We are continually working on improving the way our app looks, and we will keep doing it as we are aware that there is always space for upgrading our services further.

 

Seth from PTL Events

April 2018

April 2018

Overall, it has served us well for scheduling daily staff and providing them the details.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Saving time in scheduling and repetitive details. Also, being able to send our clients the schedule via a PDF has been great!

Pros

Love the fact that we do not need to email details for each repeating shift. And since the software is based on one's availability, you can book, ideally, based on that info.

Cons

That it does not have a "request a booking" feature. You can only book staff through the software based on their availability which cannot always be trusted.

Review Source: Capterra

  Response: Humanity (Shiftplanning), ShiftPlanning Inc.

Date: April 2018

April 2018

 

Hi Seth! Thank you so much for your feedback. We are glad to hear that our app helps you with your business.

At the moment, we have Open Shifts that employees can pick up when they are available. We appreciate your suggestion, and we have forwarded it to our Product team. We'd love to hear if you have more ideas or feature requests! If you do, please visit our Community portal (Read more about it here: https://bit.ly/2mn8aog).

 

Moe from Fly

April 2018

April 2018

This is a must have

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

It's easy to use and has a great app. You can schedule for multiple locations and multiple positions at the same time.

Cons

To be honest it's hard to find something I don't like about humanity. I've been with them for over 2 years they consistently fixed passed issues

Review Source: Capterra

  Response: Humanity (Shiftplanning), ShiftPlanning Inc.

Date: April 2018

April 2018

 

Hi Moe! Thank you so much for your feedback, it means a lot to us!

 


March 2018

March 2018

Great software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This is a great scheduling software. It helps me manage all shifts, schedules, payroll and clocking in and out.

Cons

A little learning curve but it is a great system. I learned how to use it very quickly. I do not have any big complaints

Review Source: Capterra

  Response: Humanity (Shiftplanning), ShiftPlanning Inc.

Date: April 2018

April 2018

 

Thank you so much! We appreciate your feedback.

 

Jasmine from JumpBunch

January 2018

January 2018

This app makes clocking in and out of shifts easy for jobs that require heavy traveling.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that it sends reminder emails to me 24 hours, 1 hour, and 5 minutes before a shift starts. I also like that it reminds me to clock out if I forget.

Cons

I do not like how long it takes for the program to find my location. Because it's technology, sometimes it messes up.

Review Source: Capterra

  Response: Humanity (Shiftplanning), ShiftPlanning Inc.

Date: April 2018

April 2018

 

Hi Jasmine, thank you for your feedback. We are very happy that you like our reminder emails!
About the time it takes the app to find the location - we would like to know more about this issue as it seems to be an isolated problem.
Can you please contact us at support@humanity.com and we will assist you further with this issue.

 

Chris from Summit Benefits Solution
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Great Product- but it comes at a price

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The interface for this software is great. It's extremely easy to use. They can confirm staff identities using facial and fingerprint recognition. They have rule based scheduling and unlimited locations. The software is extremely easy to use and very robust.

Cons

This is a great software but it does come at a cost. They are one of the more expensive platforms in the market.

Review Source: Capterra

  Response: Humanity (Shiftplanning), ShiftPlanning Inc.

Date: May 2018

May 2018

 

Hi Chris, thank you for your feedback, we really appreciate it! As for the pricing, we understand your comment and we would like to explain that this minimum pricing is necessary in order to support our clients with the premium services we offer. While we provide constant product updates, we keep our pricing plans the same

 

Michael from EventSafe Professional Services
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2018

January 2018

I have used this product for some time now and finds it ease of use outstanding

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ability to navigate and adjust changes on the fly through the mobile platform. The alert set up for employees.

Cons

Anytime there is an update to the system, I find errors on my current layout. The need for a time clock punch system that doesn't require individual sign in to the system.

Review Source: Capterra

  Response: Humanity (Shiftplanning), ShiftPlanning Inc.

Date: May 2018

May 2018

 

Hi Michael, thank you for your feedback! We are sorry for the inconvenience caused by updates and we would like to know more about these errors. Can you please contact our support team at support@humanity.com and they will be more than happy to help you with this issue?

We fully understand that some of our customers prefer clocking in without having to sign in. That's why many of our clients also use Humanity Station - You can read more about the Station here: https://bit.ly/2hOheCZ

 

Khristian from Mark's Mattress Outlet

January 2018

January 2018

Humanity is very user-friendly, making it easy to learn!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love the tabs at the top of the page -- makes it easy to navigate between dashboard, schedule, time clock, etc.

Cons

Occasional glitches with the software -- time clock issues, logging in or logging out, making sure you're under the correct name.

Review Source: Capterra

  Response: Humanity (Shiftplanning), ShiftPlanning Inc.

Date: May 2018

May 2018

 

Hi Khristian, thank you for your feedback, we really appreciate it. We would like to know more about the occasional glitches so we can improve your experience with our app. Can you please contact our support at support@humanity.com and they will be delighted to help you with these issues? Thank you for your time.

 

Dado from Internet marketing service

January 2018

January 2018

WORST

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Cons

They are all unprofessional, told them to delete my account and to cancel billing, they confirmed and replied that my account will not be billed again. But when I checked my card statement they were still charging me after that. Don't trust this company.

Review Source: Capterra

  Response: Humanity (Shiftplanning), ShiftPlanning Inc.

Date: May 2018

May 2018

 

Hello Dado, we are very sorry to hear you had such bad experience with us. We apologize for what happened. As a company, we take full responsibility for our mistakes and promise we get better with each lesson we learn. We would also like to know more about this situation. If you could send us your company name, account id at billing@humanity.com we would be able to look further into what happened.

 

Becky from Serenity Assisted Living

January 2018

January 2018

Software works for its intended use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Overall good software - needs some improvements. See cons list below for actual feedback on the software

Cons

Don't like that it "times out" after a certain period. Don't like that you can't make your own pattern for staffing repeating shifts. Would like to be able to swap shifts and modify the shift hours that are swapping to. Would like to track history on staff picking up shifts. For example would be nice if a staff request a shift it says that in the notes or history somewhere so they can't say "I never picked that shift up"

Review Source: Capterra

  Response: Humanity (Shiftplanning), ShiftPlanning Inc.

Date: May 2018

May 2018

 

Hi Becky, thank you so much for your review. We have forwarded your suggestions to our Product team as we believe that your feedback makes us better. As for tracking history on staff picking up shifts, you can export this data from our Reports (you can read more about Reports here - https://bit.ly/2wdRXsI).

 


December 2017

December 2017

Nothing we've tried is more visually helpful in staffing a 24/7 operation than Humanity.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The visual design of ShiftPlanning and its filters do a LOT to help us staff 3 floors of distinctly different functions, all of which have different staffing needs. It also gives us a huge advantage in working ahead on the schedule and tools for averting scheduling 'crises'.

Pros

Visually, we can see who is where. We are never short a staff member in our areas of essential service due to oversight. The filters make it easy to ensure we have the right people in the right roles.
Training modules have made it helpful to ensure everyone is on the same page for certain crucial information.
Most of all, our large roster of on-call staff are easily able to pick up shifts and populate our schedule gaps in real time. Availability tools make it easy for them to be more transparent, and add a level of accountability which has been helpful for management.

Cons

Some of the default settings have been difficult to figure out or work around. If I open up a shift for, say, 3 on-call staffers to fill, but then need to change the hours on one, it can end up changing all three. What started as a convenient short cut becomes a messy fix. That said, customer service and live chat go a long way in fixing sticky problems quickly.

Review Source: Capterra
 

JOHNA from Kaia FIT Elk Grove
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Always been a great service.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of posting schedule, all requests for time off in one place. Staff can access from phone and get reminders about upcoming shifts.

Pros

Great customer service - always prompt and courteous. Once familiar with system easy to use. My staff love it as well.

Review Source: Capterra
 

Mark from Boise State University
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

November 2017

November 2017

We use this to seamlessly manage shifts for 60 part time employees

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have 60 part time employees that fulfill a dozen different roles. Our schedule is complex. This tool has helped simplify the schedule and the time it takes to manage it.

Pros

This tool allowed us to move to the next level in supporting and scheduling student employees. We were using another tool and it was fine, this one gave more flexibility and far better reporting. It also allowed us to delegate management of schedules to team leads.

Cons

We have run into a couple of problems over the past several months with reports. Support has been very good in identifying and fixing those reports quickly.

Review Source: Capterra
 
 
Write a Review