Humanity (formerly ShiftPlanning) Software


 

ShiftPlanning is a cloud-based workforce management and employee scheduling solution that helps managers to communicate with their employees as well as manage project schedules, documentation and payroll. It caters to clients across various segments such as technology, transport, e-commerce and service.

ShiftPlanning is composed of four key modules viz. scheduling, time clock, payroll and human resource. The scheduling feature allows users to automatically create schedules as well as import schedules from third-party applications.

The time clock module allows managers to track and control employee check-ins and check-outs. The payroll module allows for processing payrolls based on employee timesheets which can be pulled out in real-time and exported for further analysis. The solution also keeps track of human resources (HR) documentation, training and vacation days for employees and more. The solution offers API framework and integrates with third-party calendar management applications.

Support is available via phone and live chat.

 

Humanity (formerly ShiftPlanning) - Scheduling
 
  • Humanity (formerly ShiftPlanning) - Scheduling
    Scheduling
  • Humanity (formerly ShiftPlanning) - Time clock
    Time clock
  • Humanity (formerly ShiftPlanning) - Payroll management
    Payroll management
  • Humanity (formerly ShiftPlanning) - Mobile access
    Mobile access
Supported Operating System(s):
Web browser (OS agnostic)

184 Reviews of Humanity (formerly ShiftPlanning)

 

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Software Advice Reviews (7)
More Reviews (177)

Showing 1-7 of 7

Samantha from K&A
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Functionality is Poor

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The layout of humanity is very simple. There are multiple reports you can pull to verify time entries.

Cons

The steps you have to go through to fix an employees time is ridiculous. You have to click multiple boxes each time you fix an individual employees time.

Review Source
 
 

Sara from VS
Specialty: Consulting
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Humanity is great for keeping track of your time sheet.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Humanity allows you to view multiple weeks at a time. You can also clock in or out for a shift remotely by accessing your location.

Cons

It is difficult to edit or revise your time clock via Humanity. It has also wiped the time sheet in the past.

Review Source
 
 

Lisa from Quality First Pharmacy
Specialty: Pharmaceuticals
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Okay

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Its pretty simple to use. Downloadable mobile app for your phone that helps people remember to clock in and out.

Cons

It often crashes and will not allow the mobile app to connect to the server defeating the purpose of the pro, mobile app.

Review Source
 
 

Chad from WCIS
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

It was extremely easy well-rounded and highly educational

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would recommend this to anybody keep up the good work!

Pros

That the steps are so simple to overcome when there's a problem. Whenever i needed to fix or correct a shift or extend job info, the steps and process was very easy.

Cons

I have no dislikes about the product. There are very few issues and when they occur, it almost feels like they resolve fast.

Review Source
 
 

Regus from RTR Inspection Services
Specialty: Contractors
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Shiftplanning Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to keep track of employees shifts. Can list hundreds of different projects and hundreds of employees with many variables on how you can view this information. Keeps you really well organized.

Cons

Sometimes the settings can be confusing as there are a lot of different variations of settings. Also having multiple logins, the settings are confusing.

Review Source
 
 

skyler from west coast inspection services
Specialty: Contractors
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2017

October 2017

Shiftplanning, 8/10

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Shiftplanning is great for shift organization and personnel tracking. Our employees use it on a day to day basis.

Cons

Lack of interface customization. Other than that, there is isn't much else to complain about. Overall solid product.

Review Source
 
 

Mark from Evo Rock + Fitness
Specialty: Clubs
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Shiftplanning is easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

I like the ease of use of Shiftplanning - - it's easy to set-up an employee and to add them to a schedule.

Cons

Not all of the "functions" are where I would expect them to be, but once I learned my way around the website, it's easy to use.

Review Source
 
 
 
Showing 1-20 of 177

Seth from PTL Events

April 2018

April 2018

Overall, it has served us well for scheduling daily staff and providing them the details.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
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Support

Saving time in scheduling and repetitive details. Also, being able to send our clients the schedule via a PDF has been great!

Pros

Love the fact that we do not need to email details for each repeating shift. And since the software is based on one's availability, you can book, ideally, based on that info.

Cons

That it does not have a "request a booking" feature. You can only book staff through the software based on their availability which cannot always be trusted.

Review Source: Capterra

  Response: Humanity (Shiftplanning), ShiftPlanning Inc.

Date: April 2018

April 2018

 

Hi Seth! Thank you so much for your feedback. We are glad to hear that our app helps you with your business.

At the moment, we have Open Shifts that employees can pick up when they are available. We appreciate your suggestion, and we have forwarded it to our Product team. We'd love to hear if you have more ideas or feature requests! If you do, please visit our Community portal (Read more about it here: https://bit.ly/2mn8aog).

 

Moe from Fly

April 2018

April 2018

This is a must have

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

It's easy to use and has a great app. You can schedule for multiple locations and multiple positions at the same time.

Cons

To be honest it's hard to find something I don't like about humanity. I've been with them for over 2 years they consistently fixed passed issues

Review Source: Capterra

  Response: Humanity (Shiftplanning), ShiftPlanning Inc.

Date: April 2018

April 2018

 

Hi Moe! Thank you so much for your feedback, it means a lot to us!

 


March 2018

March 2018

Great software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
Value
Support
Pros

This is a great scheduling software. It helps me manage all shifts, schedules, payroll and clocking in and out.

Cons

A little learning curve but it is a great system. I learned how to use it very quickly. I do not have any big complaints

Review Source: Capterra

  Response: Humanity (Shiftplanning), ShiftPlanning Inc.

Date: April 2018

April 2018

 

Thank you so much! We appreciate your feedback.

 

Jasmine from JumpBunch

January 2018

January 2018

This app makes clocking in and out of shifts easy for jobs that require heavy traveling.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Quality
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Support
Pros

I like that it sends reminder emails to me 24 hours, 1 hour, and 5 minutes before a shift starts. I also like that it reminds me to clock out if I forget.

Cons

I do not like how long it takes for the program to find my location. Because it's technology, sometimes it messes up.

Review Source: Capterra

  Response: Humanity (Shiftplanning), ShiftPlanning Inc.

Date: April 2018

April 2018

 

Hi Jasmine, thank you for your feedback. We are very happy that you like our reminder emails!
About the time it takes the app to find the location - we would like to know more about this issue as it seems to be an isolated problem.
Can you please contact us at support@humanity.com and we will assist you further with this issue.

 

Chris from Summit Benefits Solution
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Great Product- but it comes at a price

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Pros

The interface for this software is great. It's extremely easy to use. They can confirm staff identities using facial and fingerprint recognition. They have rule based scheduling and unlimited locations. The software is extremely easy to use and very robust.

Cons

This is a great software but it does come at a cost. They are one of the more expensive platforms in the market.

Review Source: Capterra
 

Michael from EventSafe Professional Services
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2018

January 2018

I have used this product for some time now and finds it ease of use outstanding

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Pros

The ability to navigate and adjust changes on the fly through the mobile platform. The alert set up for employees.

Cons

Anytime there is an update to the system, I find errors on my current layout. The need for a time clock punch system that doesn't require individual sign in to the system.

Review Source: Capterra
 

Khristian from Mark's Mattress Outlet

January 2018

January 2018

Humanity is very user-friendly, making it easy to learn!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Quality
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Pros

I love the tabs at the top of the page -- makes it easy to navigate between dashboard, schedule, time clock, etc.

Cons

Occasional glitches with the software -- time clock issues, logging in or logging out, making sure you're under the correct name.

Review Source: Capterra
 

Dado from Internet marketing service

January 2018

January 2018

WORST

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
Value
Support
Cons

They are all unprofessional, told them to delete my account and to cancel billing, they confirmed and replied that my account will not be billed again. But when I checked my card statement they were still charging me after that. Don't trust this company.

Review Source: Capterra
 

Becky from Serenity Assisted Living

January 2018

January 2018

Software works for its intended use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
Value
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Pros

Overall good software - needs some improvements. See cons list below for actual feedback on the software

Cons

Don't like that it "times out" after a certain period. Don't like that you can't make your own pattern for staffing repeating shifts. Would like to be able to swap shifts and modify the shift hours that are swapping to. Would like to track history on staff picking up shifts. For example would be nice if a staff request a shift it says that in the notes or history somewhere so they can't say "I never picked that shift up"

Review Source: Capterra
 


December 2017

December 2017

Nothing we've tried is more visually helpful in staffing a 24/7 operation than Humanity.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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The visual design of ShiftPlanning and its filters do a LOT to help us staff 3 floors of distinctly different functions, all of which have different staffing needs. It also gives us a huge advantage in working ahead on the schedule and tools for averting scheduling 'crises'.

Pros

Visually, we can see who is where. We are never short a staff member in our areas of essential service due to oversight. The filters make it easy to ensure we have the right people in the right roles.
Training modules have made it helpful to ensure everyone is on the same page for certain crucial information.
Most of all, our large roster of on-call staff are easily able to pick up shifts and populate our schedule gaps in real time. Availability tools make it easy for them to be more transparent, and add a level of accountability which has been helpful for management.

Cons

Some of the default settings have been difficult to figure out or work around. If I open up a shift for, say, 3 on-call staffers to fill, but then need to change the hours on one, it can end up changing all three. What started as a convenient short cut becomes a messy fix. That said, customer service and live chat go a long way in fixing sticky problems quickly.

Review Source: Capterra
 

JOHNA from Kaia FIT Elk Grove
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Always been a great service.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Quality
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Support

Ease of posting schedule, all requests for time off in one place. Staff can access from phone and get reminders about upcoming shifts.

Pros

Great customer service - always prompt and courteous. Once familiar with system easy to use. My staff love it as well.

Review Source: Capterra
 

Mark from Boise State University
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

November 2017

November 2017

We use this to seamlessly manage shifts for 60 part time employees

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
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We have 60 part time employees that fulfill a dozen different roles. Our schedule is complex. This tool has helped simplify the schedule and the time it takes to manage it.

Pros

This tool allowed us to move to the next level in supporting and scheduling student employees. We were using another tool and it was fine, this one gave more flexibility and far better reporting. It also allowed us to delegate management of schedules to team leads.

Cons

We have run into a couple of problems over the past several months with reports. Support has been very good in identifying and fixing those reports quickly.

Review Source: Capterra
 

Mare from RPI

October 2017

October 2017

Humanity - great improvement to setup schedule & real time updates from our previous Excel solution.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Quality
Value for Money
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Pros

Ability to set available time for individuals and thus the ability to see who is available for shifts and plug them in to maintain the coverage we need. Dashboard to see how is currently on. We haven't deployed it out to the staff themselves yet but when we do I anticipate the ability to notify not making a shift and requesting someone to cover for them is going to be a plus over the current email notices being used today.

Cons

We would like to be able to see the ability to make more global changes -- such as highlighting all staff to make a global change. Secondly, ability to set overall open hours for the business.

Review Source: Capterra
 


October 2017

October 2017

Very easy to navigate, and very useful. I use it often

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Usability
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Pros

What I like the most is how shows the sum of the hours worked per week and per day and how you can change your availability. I also like the layout overall, everything is easy to find and understand without needing to ask for clarification.

Cons

I like how I'm able to click on the date that I'm working on and have it show the amount of hours everyone is working that day. I dislike how this can only be done for the day of instead of future days.

Review Source: Capterra
 

Ivanna from Orange Theory Fitness
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Helpful, diligent , and simple

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Keeping tract when I work

Pros

How I get reminders about my next shift/when the new schedule is out. I have the ability to post my avaliable times/days.

Cons

At first glance can't see who I'm working with, I would have to find it within the app. And nor in the beginning of my training I was not emailed about the schedule on humanity, in result I was late on my first day.

Review Source: Capterra
 

Dustin from Mount Gilead Baptist Church
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2017

October 2017

Humanity has been a great way for our company to keep everyone on the same page.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Easy to use system for scheduling and time keeping.

Pros

The global scheduling and time keeping is great. We like having everything in one system. The ability to upload files is a great asset as well as the company dashboard for quick communication.

Cons

The mobile app has some limited features that make checking schedules of others complicated. There some occasional issues with the system going down during business hours.

Review Source: Capterra
 

Brian from Tags Evolution
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

My experience is the web version works fantastic. The mobile version needs a lot of work.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Product Quality
Quality
Value for Money
Value
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Ease of use.

Pros

Ease of use. Reports are seamless and easy to use. Clock management works fantastic. The time clock feature helps everything work well together.

Cons

The mobile app needs work. It is very difficult to use the mobile app. I would like Humanity to make this a priority.

Review Source: Capterra
 

stephanie from Orangetheory Fitness
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2017

October 2017

I absolutely love humanity! Wouldn't use another software for shift planning.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

It is so easy to use! Adding new employees is a breeze and uploading schedules is even easier! It can be sent right to the employees email and or cell phone so they always have access to their schedule.

Cons

I love everything about humanity. If I had to think of one thing I dislike I dislike it, it would probably be something as irrelevant as I wish it would save my log in information so I don't have to type it in everytime. This is seriously the best software!

Review Source: Capterra
 

Jodie from Wire & Sky
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

A complete waste of money & resources - terribly unreliable with so many bugs.

Ease-of-use

Functionality

Product Quality

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Value for Money

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Support

None in the end. Just a waste of resources and money.

Pros

If it worked, it would be a fantastic product. The schedule copying facility is theoretically great as well as the clocking in feature... if only it wasn't riddled with bugs.

Cons

We spent 3 months trying to set our staff up with this. We had so many bugs - affecting scheduling, pay, permissions - a total nightmare and waste of so much effort.

Review Source: Capterra
 

Mark from Harlem Coffee Co.
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Service has been great! Having the customer service really makes this what it is.

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Functionality

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Easy for employees to see shifts and the reminders are huge. The reminders have definitely helped us reduce missed shifts.

Pros

Hands Down the customer service. It is fairly user-friendly but can be complicated at times when doing things that repeat. Having the customer service that is very fast and reliable regardless of the time of day makes this software very valuable.

Cons

Doing reoccurring shifts can sometimes be complicated. Also, my employees didn't like the clock-in/clock-out functionality, so we ended up having to use another software application.

Review Source: Capterra
 
 
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