Humanity (formerly ShiftPlanning) Software


197 reviews(4.5/5)
197 reviews(4.5/5)

ShiftPlanning is a cloud-based workforce management and employee scheduling solution that helps managers to communicate with their employees as well as manage project schedules, documentation and payroll. It caters to clients across various segments such as technology, transport, e-commerce and service.

ShiftPlanning is composed of four key modules viz. scheduling, time clock, payroll and human resource. The scheduling feature allows users to automatically create schedules as well as import schedules from third-party applications.

The time clock module allows managers to track and control employee check-ins and check-outs. The payroll module allows for processing payrolls based on employee timesheets which can be pulled out in real-time and exported for further analysis. The solution also keeps track of human resources (HR) documentation, training and vacation days for employees and more. The solution offers API framework and integrates with third-party calendar management applications.

Support is available via phone and live chat.

Supported Operating System(s):
Web browser (OS agnostic)

197 Reviews of Humanity (formerly ShiftPlanning)

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  • arpita from Reggae Shack Cafe, Inc.

    Number of employees: 11-50 employees

    August 2018

    Hopefully they've improved the product!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This was the first online scheduling software we tried, but because of the glitches we had to find a new product. We ended up going with 7shifts, and we've stayed with that for 2+ years. I hope they've been able to improve the product.

    Pros

    Easy to use - it was very user-friendly and easy to figure out

    Cons

    When we used the program a little over two years ago, it had bad glitches, so employees would get incorrect schedules - essentially, what you published as the administrator was not always what the employees saw. This was confirmed through phone calls and screenshots.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 51-200 employees

    July 2018

    Overall decent but lacks robust tools for WFM

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    the UI is simple and clean with appealing and customizable colors, etc. user profiles are also clean & tidy without completely superfluous fields. they have a payroll estimate tool which we never used but i'm sure it's handy. adding or deleting shifts is very straightforward though at times, buggy. customizable views and filters make it easy to gain info at a glance - either week views or month views. there's all the basics like shift trades, clocking in & out, grabbing open shifts, setting recurring schedules, etc. reporting capabilities are again all the basics but not the most robust.

    Cons

    as our team grew we were very much in need of a forecasting feature to compare staffing the expected volume (call center environment). we started adding part-time team members who only worked 1-2 hours at a time or on completely varying schedules... executing this week over week was incredibly manual. only after we had already signed with a new company did humanity release a new feature that answered half this equation, which visually showed how many were on hour by hour (still very basic even when it was released). humanity just wasn't moving fast enough to meet our needs. CSM was very hands-off and when we did have calls with him they were very curt. (it's more of a self-service model)

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Michelle from Integrated Maintenannce

    July 2018

    Good Scheduling Program

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Good program for companies where employees set their own schedules. Has message boards and notices section. Very comprehensive. Allows employees the ability to swap schedules and request vacation time.

    Cons

    Not as beneficial to companies that set the schedules for their employees. No way to put notes on the scheduled dates.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • alonzo from Aerofit

    June 2018

    Very Easy to use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like that the users can easily log in to their account and change their availability instantly. This helps users deal with real time issues very quick and effective. And it eliminates having to talk to a manager or HR in person to justify an issue.

    Cons

    People who are computer illiterate will have a difficult time performing the tasks necessary for the program to function properly.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 11-50 employees

    June 2018

    Good program, does it's job and has a nice minimal layout. Could be more simple in certain areas.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like the minimal layout and the fact that it's also available on mobile devices. It's nice that what I need to do involved only one click of a button.

    Cons

    There's only a few features of this software that I use: Dashboard and TIme Clock. It would be nice if I could customize the site to show just the features that I use. I usually have the most problems if I need to adjust my time clock and go into edit mode. Changing the break feature can be complicated and I've had many times where it has malfunctioned.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jessica from Instructure

    Number of employees: 501-1,000 employees

    June 2018

    Humanity allows for simple shift managing needs, but prepare for a cluttered view

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Team shifts are easily managed in Humanity - adding and dropping shifts, reviewing time off requests, etc. Reports allow for reviewing time off and work hours over a period of time.

    Cons

    The dashboard view is cluttered with quite a few extras that aren't really needed in most cases. Perhaps I'm not using the software to its fullest capability, but it would be nice to have the ability to disable features and views you aren't using.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 51-200 employees

    May 2018

    Humanity is great for corporations with a high volume of employees.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Easy access and clear communication when inquiring about my schedule

    Pros

    This shift planning software allows the employees to schedule and update shifts with ease without having to be in constant back and forth with the supervisor. As an employee, I can view what shifts are available months in advance and mark my unavailabilities so that Humanity marks those shifts as blocked. The greatest features include a message wall where supervisors may send employees mass messages as well as the feature to view who is on what shifts, even if they are on different calls than you.

    Cons

    The one thing that could be reevaluated would be the notification system. If Humanity were to send notifications when new shifts become available, as well as text message reminders/updates instead of email reminders getting lost in the inbox. Currently, employees must check the available shifts daily to find any new available shifts.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Melanie from Hulin Health

    May 2018

    Sufficient scheduling tool

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is easy to view the information needed. For example, the schedule can be viewed in multiple views so you can pick one to your liking

    Cons

    We have not used it to it's full capacity. I'm sure there is far more functionality that I don't know about

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Humanity (Shiftplanning), ShiftPlanning Inc.

    May 2018

    Hi Melanie, thank you for your feedback! We are happy to hear that you are satisfied with our app. We believe our Knowledge Base can help you explore our functionalities further with helpful articles and tutorials for mastering each module of our platform! Find out more about it here: https://bit.ly/2DJDN2G

  • Hillary from Feeding South Florida

    May 2018

    Scheduling for employee shifts

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Allows employees to request off for PTO, clock in, schedule shifts and has a mobile application. The service is automated, which is a nice advanced feature.

    Cons

    The greatest downside is the cost; it is definitely a more expensive scheduling software for just 20 employees.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Humanity (Shiftplanning), ShiftPlanning Inc.

    May 2018

    Hi Hillary, thank you for your feedback, we appreciate it because it makes us better! As for the pricing, we understand your comment and we would like to explain that this minimum pricing is necessary in order to support our clients with the premium services we offer. While we provide constant product updates, we keep our pricing plans the same.

  • Verified Reviewer

    Number of employees: 11-50 employees

    May 2018

    Humanity is simple and easy to use, though it does lack several features that similar products offer

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like that it is simple and easy to use and that the app functions very similarly to the desktop version.

    Cons

    In it's simplicity, it lacks several features that other products like Bamboo HR offer. Compensation and employment history would be a great feature. It also is not integrated with a payment system like Bamboo is. It would be nice to have my paystub sent through the same software that I use to log in and out of everyday.

    The other thing is that you can not edit your vacation request once it has been submitted. If the dates change you have to delete your request and resubmit.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Humanity (Shiftplanning), ShiftPlanning Inc.

    May 2018

    Hello, thank you for your feedback! The services our application offers and the improvements we bring on the regular basis are more focused on scheduling. But because we know how important HR services are to our clients, we offer integration with Bamboo HR (you can read more about the integration here: https://bit.ly/2wGyYY1).

  • James from LPS

    Specialty: Legal

    Number of employees: 201-500 employees

    May 2018

    Simple and reliable

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Best shift planning application on the market. The convenience helps you get schedules done in half the time.

    Pros

    You can adjust multiple schedules in the same window. As soon as you complete your schedules they automatically email to the employee after you finalize.

    Cons

    Some lag when you switch sections. No undo button. You can accidentally copy all your schedules at once. It'll double everything up and you'll have to manually erase everything and start over. At least on the ones that aren't finalized. ( just pay attention)

    This review was submitted organically. No incentive was offered
    Review Source
  • Verified Reviewer

    Number of employees: 11-50 employees

    May 2018

    Great tool, somewhat hard to navigate

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It allows me to see my colleague's schedules and record time off, etc. It was re-designed a few months ago and is now more visually pleasing.

    Cons

    The tool doesn't offer "everything" - we were in need of a more robust tool to track PTO requests and HR documentation, so we eventually transitioned to a different software.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Humanity (Shiftplanning), ShiftPlanning Inc.

    May 2018

    Hello, thank you for your feedback, we appreciate it! We are sorry to hear to hear you are no longer using our app. Our clients mainly use our features for the top-quality employee scheduling, time tracking, vacation management and payroll. While our software makes the job easier for many HR representatives, we are predominantly focusing on employee scheduling needs of our clients.

  • Brenda from Stay Winning Boutique

    April 2018

    A bit confusing to use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    one thing that I liked about this software is that it has scheduling for you to use as well as a time clock and attendance feature included.

    Cons

    What I did not like about this software was the way that it looked. I felt like it was a bit confusing to look at which made it frustrating to learn how to use it.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Humanity (Shiftplanning), ShiftPlanning Inc.

    May 2018

    Hi Brenda, thank you for your feedback! We are continually working on improving the way our app looks, and we will keep doing it as we are aware that there is always space for upgrading our services further.

  • Samantha from K&A

    Specialty: Other

    Number of employees: 11-50 employees

    April 2018

    Functionality is Poor

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The layout of humanity is very simple. There are multiple reports you can pull to verify time entries.

    Cons

    The steps you have to go through to fix an employees time is ridiculous. You have to click multiple boxes each time you fix an individual employees time.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Seth from PTL Events

    April 2018

    Overall, it has served us well for scheduling daily staff and providing them the details.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Saving time in scheduling and repetitive details. Also, being able to send our clients the schedule via a PDF has been great!

    Pros

    Love the fact that we do not need to email details for each repeating shift. And since the software is based on one's availability, you can book, ideally, based on that info.

    Cons

    That it does not have a "request a booking" feature. You can only book staff through the software based on their availability which cannot always be trusted.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Humanity (Shiftplanning), ShiftPlanning Inc.

    April 2018

    Hi Seth! Thank you so much for your feedback. We are glad to hear that our app helps you with your business. At the moment, we have Open Shifts that employees can pick up when they are available. We appreciate your suggestion, and we have forwarded it to our Product team. We'd love to hear if you have more ideas or feature requests! If you do, please visit our Community portal (Read more about it here: https://bit.ly/2mn8aog).

  • Moe from Fly

    April 2018

    This is a must have

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    It's easy to use and has a great app. You can schedule for multiple locations and multiple positions at the same time.

    Cons

    To be honest it's hard to find something I don't like about humanity. I've been with them for over 2 years they consistently fixed passed issues

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Humanity (Shiftplanning), ShiftPlanning Inc.

    April 2018

    Hi Moe! Thank you so much for your feedback, it means a lot to us!

  • Sara from VS

    Specialty: Consulting

    Number of employees: 11-50 employees

    April 2018

    Humanity is great for keeping track of your time sheet.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Humanity allows you to view multiple weeks at a time. You can also clock in or out for a shift remotely by accessing your location.

    Cons

    It is difficult to edit or revise your time clock via Humanity. It has also wiped the time sheet in the past.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Lisa from Quality First Pharmacy

    Specialty: Pharmaceuticals

    Number of employees: 11-50 employees

    April 2018

    Okay

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Its pretty simple to use. Downloadable mobile app for your phone that helps people remember to clock in and out.

    Cons

    It often crashes and will not allow the mobile app to connect to the server defeating the purpose of the pro, mobile app.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Verified Reviewer

    Number of employees: 51-200 employees

    March 2018

    Great software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This is a great scheduling software. It helps me manage all shifts, schedules, payroll and clocking in and out.

    Cons

    A little learning curve but it is a great system. I learned how to use it very quickly. I do not have any big complaints

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Humanity (Shiftplanning), ShiftPlanning Inc.

    April 2018

    Thank you so much! We appreciate your feedback.

  • Jasmine from JumpBunch

    January 2018

    This app makes clocking in and out of shifts easy for jobs that require heavy traveling.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like that it sends reminder emails to me 24 hours, 1 hour, and 5 minutes before a shift starts. I also like that it reminds me to clock out if I forget.

    Cons

    I do not like how long it takes for the program to find my location. Because it's technology, sometimes it messes up.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Humanity (Shiftplanning), ShiftPlanning Inc.

    April 2018

    Hi Jasmine, thank you for your feedback. We are very happy that you like our reminder emails! About the time it takes the app to find the location - we would like to know more about this issue as it seems to be an isolated problem. Can you please contact us at support@humanity.com and we will assist you further with this issue.

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