--- title: "Humanity Schedule Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Humanity Schedule. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Humanity Schedule is a good fit for you!" source_url: "https://www.softwareadvice.com/scheduling/shiftplanning-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Time Clock Software](https://www.softwareadvice.com/hr/time-clock-comparison/) / [Humanity Schedule](https://www.softwareadvice.com/hr/humanity-profile/) / Humanity Schedule Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hr/humanity-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hr/humanity-profile/alternatives/) # Humanity Schedule User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 379 ### Secondary ratings - Ease of use: 4.2/5 - Customer support: 4.3/5 - Value for money: 4.2/5 - Functionality: 4.1/5 ### Rating distribution - 5 stars: 209 reviews (55%) - 4 stars: 114 reviews (30%) - 3 stars: 40 reviews (11%) - 2 stars: 6 reviews (2%) - 1 star: 10 reviews (3%) ### Most mentioned pros - The automated notifications and real-time updates help reduce miscommunication and keep everyone on the same page. - Humanity offers many of the features of modern SaaS applications (i.e., SSO integration, geo-tracking, mobile app, etc.). - Some of the great features include alerts when there are conflicts and the ability to generate and print PDFs of the schedules. ### Most mentioned cons - It could use some improvement to the filtering options to allow to input date range which makes it easier than going to reports which is very frustrating when you want to get the whole picture for specific dates range. - Functionality of shift tags and skill tags is not user friendly for our purposes. When PTO is entered by employee it is their time zone but does not convert to manager time zone for approval. - What I liked least is that it can be inconvenient when managing multiple accounts, since you can’t easily view the different schedules in one place. ## Humanity Schedule customer reviews Showing reviews 1-25 of 379 (page 1). ### Humanity Review - Overall rating: 4/5 - Reviewer: Josée S. - Verified reviewer: Yes - Industry: Entertainment - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I had a great experience with humanity, it's easy to make schedules, you can directly message an employee if needed. Also the app is user friendly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how easy it is to do the scheduling and that we can see 1 month at a time. I also love that it shows who is late on the dashboard. #### Cons It was hard to communicate to all the staff, we also couldn't see what percentage of the staff had read the messages on the wall --- ### Practical, user-friendly, and adaptable. - Overall rating: 4/5 - Reviewer: Ernesto Q. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It works quite smoothly for scheduling management and shift acknowledgment. It also allows for different viewing filters and is highly customizable in terms of shift lengths, color coding, tags, and other visibility features. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros For our company, this has meant the integration of HR tools, which has supported us in shift tracking, training, and enabling the entire Back Office team to have visibility in one place of our specialists’ availability and schedules. #### Cons Initially, we attempted to generate shifts based on the specialists’ availability, but this proved to be very confusing, and we were never able to successfully automate that part of the system. We later implemented flexible scheduling, which shifted that responsibility to the specialists rather than the company. #### Reasons for switching to Humanity Schedule To reduce the number of excel spreadsheets and the multiplicity of tools to manage HR information #### Vendor response Thank you for your review! We appreciate your feedback and are happy to hear the customization features have been valuable. Replied June 2026 --- ### A step in the right direction - Overall rating: 5/5 - Reviewer: Mark F. - Verified reviewer: Yes - Industry: Higher Education - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. A great company to work with and a great tool #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros We moved to this product over another because of the additional features. It is so much easier to schedule large number of employees with very unique shift requirements. It handles it great. #### Cons Some of the reporting didn't work initially for our unique circumstances. They have been good to try new things, but it still isn't a 100%. --- ### very great thorough program - Overall rating: 4/5 - Reviewer: Dawn P. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. a few things are irksome, but, overall, it is a great program. there are pros and cons, but mainly pros. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like the fact that it does not boot you out, no matter how much time has passed since using it. you don't have to keep signing in. It gives a lot of info regarding your schedule as well as that of others. I like how the calendar is arranged. I like the customer support. The service and troubleshooting techniques are great... when there is a problem, it gets solved pretty fast and the workers who we interact with are helpful and courteous. and they are very great at following up to ensure the problem is solved. I have no concerns about security, it's good. #### Cons it gives you lots of needed information including not only your own schedule, but that of your colleagues so that shift trades are easier; but the way it is set up, makes it somewhat complicated and convoluted. It would be easier if everyone's schedule was listed on the same page/screen so that we could see everyone's at once, instead of having to click on dates, typing in names, and clicking on different positions. but still it gives a lot of info. it's also disappointing that, unlike, staff ready, it does not tell you other people who have requested the same day off you did, and in what order people have requested it off (gives you an idea of how likely it is that you will get that day off). It's disappointing that you have to remove certain "things" (like a STV request off, eg.) from a day on the calendar before you switch that shift with someone ( I don't understand why that happens) #### Reasons for switching to Humanity Schedule I do not know, as I was not the one who decided to switch #### Vendor response Thank you for the detailed feedback and kind words about our support team! The scheduling visibility and time-off request suggestions are great feedback — we'll pass them along. Replied June 2026 --- ### Dynamic scheduling software with lots of customizations - Overall rating: 4/5 - Reviewer: Jennifer M. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, it has been an improvement for our team to be able to see the schedule and updates in real time. The product has a lot of customizations/rules that allowed us to mold it to suit our needs. The IT support team for Humanity is very responsive. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Humanity has finally gotten our department schedule off a static excel worksheet and into a dynamic app/web-based system that our team can view from anywhere. It's easy and quick for our team to log on and they appreciate the real-time updates and notifications when changes are made to their schedule. It supports SSO and met our organization's IT security requirements. Once a schedule is entered it is easy to update/move shifts. The templates and custom options for repeating shifts are helpful. #### Cons Humanity is fairly customizable, but I hope they update some of the interface in the future. For example, to change a shift time you have to toggle through a list of times rather than just being able to type the time quickly. The options to edit multiple shifts at once are very limited - for example, if I want to change the name of several shifts after they're created, I have to do this individually by hand. For repeating shift series, there is no option to extend the series indefinitely. #### Reasons for choosing Humanity Schedule Had the most customization options to suit our unique scheduling needs within our budget. Good recommendations from similar organizations to ours. #### Vendor response Thanks for the wonderful review! I'll be sure to pass on your concerns to our product team. Replied May 2026 --- ### Love it! User friendly and flexible! - Overall rating: 4/5 - Reviewer: Lyanne P. - Verified reviewer: Yes - Industry: Museums and Institutions - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I've been working with it for over 12 years and I find it very user friendly. At one point, management asked us to try other "free" options and those options did not work for us. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The different colors for the different shifts. It helps me figure out if I have enough people working the different shifts every day/week/month; and it helps the staff to know what they will be assigned to do each day. I like that you guys are a "chat" any time I need help with something. #### Cons Not much. I really like the system... but if I have to name the thing I like least: When I enter a leave requests, I can't just choose a date, there is a roll down that comes up that makes it that I can't choose the date I want. I just choose any date to be able to go change it afterwards the the date I really want. Also, we still can't link our HR/payroll system to our scheduling system; we are using DayForce - Ceridian. #### Reasons for choosing Humanity Schedule The flexibility of the system Colour coding Possibility to add titles and notes to shifts All the settings we can include to reflect our procedures/policies #### Vendor response We appreciate your thoughtful feedback and are happy to hear about the positives. For the challenges you mentioned, please connect with our support team for some resolution. We are happy to assist! Replied May 2026 --- ### A++++ If you are looking for scheduling and payroll software, this is IT! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Extremely happy. They helped us get everything setup; it is a breeze to maintain. They are extremely customer focused and the product is the best I have ever used. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This is exactly what we were looking for scheduling management, and it suits our needs perfectly. It's easy to navigate, it's easy to do shift management, the customer service is amazing (they are always there and always having a solution to any issue or questions to any answers). The value for money is amazing. We were paying twice as much for a competitor software that only did a fraction of what Humanity can do! #### Cons We have so many shifts, it would be nice to have that option to create as many different shifts as possible. As a workaround, we use each shift as a location and works flawlessly (which is why I am still giving 5 stars!). #### Reasons for switching to Humanity Schedule Did not work for us and did not have the features we were looking for to successfully operate our teams. It was also twice as expensive. We are all happy we switched to Humanity! --- ### It's Great! - Overall rating: 5/5 - Reviewer: Adrian P. - Verified reviewer: Yes - Industry: Law Enforcement - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience has been remarkable. The humanity platform really make it easy for me and staff to do all things Shift Management related #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is very useful for small to large companies. They have included a lot of useful features more then I thought I realized when I first evaluated the application. and they love user feedback and their customer support responds fast. Scheduling is a breeze, and lets me see the entire organization. #### Cons I dont have anything that I like least about Humanity Schedule. It is very well designed and thought out. #### Reasons for choosing Humanity Schedule More useful for various locations and customizable #### Vendor response Thanks so much for your feedback! We’re thrilled to hear you’re having a great experience. Replied May 2026 --- ### Great Value - Limitless Options - Overall rating: 5/5 - Reviewer: Michael S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall the product is incredible value and a perfect solution for small-medium sized businesses. If you have in-house developers, integrating their APIs is another way to customize the product to fit your needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Extensive APIs and customization potential - can be integrated with other systems like HRIS/ERP. Also provides very good value for the money - feature rich and secure. Implementing SSO/IDP was easy and onboarding is seamless and can be automated. #### Cons Existing payroll dependency forced us to use systems in parallel even with API customizations - unless you have relatively simple requirements migrating your payroll systems may prove challenging. #### Reasons for switching to Humanity Schedule Lacked the scheduling features that we required #### Vendor response Thank you for the great feedback! Replied May 2026 --- ### Not as good as my old system - Overall rating: 3/5 - Reviewer: Erin W. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used daily for less than 12 months - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I much prefer my old scheduling system. I never had to look at instructions on how to use it. When I did need help their customer service follow up was very good. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros It is nice to have an app to look at your schedule, etc on your phone. Customer service follow up was very good. #### Cons Humanity is not intuitive in use and needs more functionality to be a good system, on the computer and app version. #### Reasons for switching to Humanity Schedule Previously used Staff Ready. Switched due to cost. #### Vendor response Thank you for sharing your experience. We’d like the opportunity to better understand your concerns and help—please connect with our support team. Replied May 2026 --- ### Highly recommend this program - Overall rating: 5/5 - Reviewer: Suzette K. - Verified reviewer: Yes - Industry: Veterinary - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall this is a good platform and I would definitely recommend it. I have used several programs in the past and this one by far is the easiest to set up and to use daily. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros The program is easy to use and set up. The team members who are using the program everyday also like it, the app is readily available and also very easy to use. #### Cons I did not have the greatest experience with the launch team. I was very familiar with the program because I used it with another company but when I went through the initial launch the trainer did not seem to know how to adapt to the fact that I knew anything about the program. --- ### Director of Nursing - Overall rating: 4/5 - Reviewer: Amanda R. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Improved our scheduling, appreciate the ease of reaching customer service and that can quickly answer questions #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Simplicity of use, a big upgrade from excel spreadsheets that used before. Easy to build and copy schedule template #### Cons Vacations scheduling - it automatically removing staff instead of allowing a move to Scheduled Absence; can't see disabled employees in employee view #### Vendor response Thank you for your review! Glad to see the benefits you are enjoying with Humanity Schedule. Replied June 2026 --- ### Second to None - Overall rating: 5/5 - Reviewer: Daniel M. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has been a great tool so far for me as a professional. Whenever I have any issue, I know customer service is there to help. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The scheduling is easy and if you need any assistance, customer support is very knowledgeable in resolving your issue in a timely and professional manner. #### Cons I have not found any features I do not like. This software/program is a great scheduling tool that I suggest others use in scheduling their task. #### Vendor response Thank you for the great feedback Daniel! Replied June 2026 --- ### Useful and reliable scheduling tool - Overall rating: 4/5 - Reviewer: Chilbert D. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, a positive experience. Humanity Schedule has helped streamline our scheduling process and improve communication across the team. It’s a dependable tool that saves time and reduces scheduling conflicts. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Very useful overall. It makes scheduling, shift management, and team coordination much easier and more organized. #### Cons The new view can be slow with larger employee groups. Also, assigning open shifts is not very intuitive, as it’s hard to quickly see seniority or who still needs hours. #### Vendor response Thank you for the great feedback! Please be sure to check with our support team to see if they can help resolve the open shifts issue. Replied May 2026 --- ### Great but not very intuitive - Overall rating: 5/5 - Reviewer: Sam Q. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall good. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Great customer service, easy to use but not very intuitive (filtering date ranges). Some flaws that could be improved. #### Cons It could use some improvement to the filtering options to allow to input date range which makes it easier than going to reports which is very frustrating when you want to get the whole picture for specific dates range. Another issue it is very picky and informative when uploading file does not give specific reason why it sis not upload correctly. #### Vendor response Thank you for the feedback! Glad the customer service experience has been a positive. The date range filtering and file upload error messaging are both helpful callouts — we'll make sure those reach our product team. Replied June 2026 --- ### Good management - Overall rating: 5/5 - Reviewer: Maria L. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Allow me to know my schedule and hours I can establish communication wirh my coworker and supervisor. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I can see my real schedule in current tine and my coworkers schedule At the same time we can plannig any absences. #### Cons Dont allow to acces in future schedule I dont fond any other disvantage fir this app. Working good #### Vendor response Thank you for the great review! Glad it is going well for you! Replied June 2026 --- ### Efficient Application - Overall rating: 5/5 - Reviewer: Jennifer P. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience is that the application works well and is very efficient. The application is very simple and convenient. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The security features and the easy use of scheduling. I really like how management can see requests instantly. #### Cons There are no cons all the features work well for me. The application is very simple and resourceful to use. #### Vendor response Thank you for the great review Jennifer! Replied June 2026 --- ### Excellence Support Service from Humanity - Overall rating: 5/5 - Reviewer: Anna S. - Verified reviewer: Yes - Industry: Law Enforcement - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Amazing And Helpful Whenever I need Assistance or Have A question they are very knowledgeable and Helpful in helping me . #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The Proficieny and The Customer Support is Amazing and Very Helpful in All Aspects and The Overall Experience is Great #### Cons Nothing I enjoy Everything about Humanity Clocking In And Clocking Out as well as using the Clair Pay --- ### Scheduling at a Quick Glance - Overall rating: 4/5 - Reviewer: Kelly M. - Verified reviewer: Yes - Industry: Veterinary - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros Viewing my schedule and the schedule of others in the hospital was helpful to plan out the day. Having an app to quickly pull in up on my phone was convenient on the go #### Cons It would sometimes freeze up and glitch. This only occurred on the app when I was using it, so it may be fine with desktop --- ### My great review - Overall rating: 5/5 - Reviewer: Ghaniyah A. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used monthly for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Everything was great overall! It was easy to schedule a shift and it was free so that was great! It also seems like it was pretty safe and also I once had a problem and this guy like a worker immediately supported me and did such a good job at solving my problem like asap even tho it was like the middle of the night, easy to schedule things and payroll was fine, easy to look up my calendar and shifts. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I liked how simple it was to use, like when you open it it doesn’t feel overwhelming, it’s very organized and easy to understand and navigate. #### Cons I didn’t like that sometimes it failed to notify me about shift and sometimes it was late in doing so that was stressful. #### Vendor response Glad to hear things are going well! Replied May 2026 --- ### 2 yrs of using Humanity TCP - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Many of our staff really enjoy using the new electronic system over our previous outdated Excel system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The Humanity and TCP mobile phone app is very user friendly for our hourly staff and our management team. #### Cons Sometimes the Clock in/out and Take a break/Resume to work feature is unstable and unreliable. For example, I can watch employees' clock in or out, it recognizes it in the moment but then doesn't show them on shift when time to Take a Break. --- ### Humanity TCP Software Review - Overall rating: 5/5 - Reviewer: Diana P. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall Humanity is easy to use and works well. However, It was once down for 48 hours and should never have been unavailable for that long how do we run business without this? It is impossible! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The ease of use. Like the timeline of the logs. Like the shift history but it does not log the staff working the shift or taken out of the shift #### Cons When in position view the divider lines between rows and columns are so light you can barely see where one position starts and ends. Please make bolder. What are Ghost shifts? I do not see it explained anywhere. Colors for shifts need to be more distinct. --- ### Overtime Calculation - Overall rating: 5/5 - Reviewer: Annu B. - Verified reviewer: Yes - Industry: Security and Investigations - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, I was impressed with the level of customer service and the dedication of the reps. They always followed up to see how else can they further assist. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I liked how you can create multiple accounts to accommodate different provincial legislation requirements. ie. Overtime calculation #### Cons We could not add additional premium, calculation, but were able to add work units (manual entry). --- ### Scheduling - Overall rating: 4/5 - Reviewer: Melissa C. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used monthly for less than 6 months - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It's going ok. Still trying to get used to it. Trying to navigate the app is a learning curve. Still trying to learn all the features and the filter button. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Being able to see who is covering in that department. Like that I can see the names of the person/people who are covering the departments at a glance. #### Cons Having to filter my phone app to just one department and not all. For some reason when you are over multiple cost centers and positions it shows for that entire department. I only need to see the ones I submit or needed. #### Vendor response Thank you for the feedback Melissa! Be sure to use our training resources and our customer support team for any assistance. Replied June 2026 --- ### If You're Not Using Humanity, You're Doing It Wrong! - Overall rating: 5/5 - Reviewer: ANTHONY J. - Verified reviewer: Yes - Industry: Government Relations - Company size: 501-1000 employees - Product usage: Used weekly for less than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Humanity has been hugely positive—it's truly the best product I've used in over 30 years as a supervisor; I just wish there were an option to copy and paste the names of on-call staff for the entire year! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros What I absolutely love about Humanity is how easy the product is to use, but what really stands out to me is the exceptional customer service—especially the support available directly through Teams! #### Cons What I like least about Humanity is that it’s not very beginner-friendly, though I do think some of the challenge came from my company not providing enough training before rolling it out to the staff. ## More reviews [Next reviews](https://www.softwareadvice.com/hr/humanity-profile/reviews/?page=2) --- Humanity Schedule Reviews, Pros and Cons - 2026 Software Advice