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Most Helpful Reviews for Smart Fleet
1 - 5 of 19 Reviews
Jim
Verified reviewer
Construction, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
How can you do without it?
excellent
PROSI've been using Smart Fleet to dispatch our service trucks for years. I can't imagine running my company without this valuable information. [SENSITIVE CONTENT] is very personable and always helpful. His team never misses on support. I highly recommend this company.
CONSNo down side to this product.... I'm very happy
Reason for choosing Smart Fleet
The product was recommended to me by [SENSITIVE CONTENT] and once I spoke with [SENSITIVE CONTENT] it was clear to me that this company was a good fit for us.
Vendor Response
Hi Jim! Glad we could be there to support you in customer service and in tracking your fleet!
Replied July 2021
Barbara
Consumer Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2021
Review
Was easy to set up. The customer service has been helpful.
CONSToo many clicks to get the info I need. Wish the default was snap to route instead of as the crow flies.
Reasons for switching to Smart Fleet
had met the sales rep at a tradeshow and liked him. Prices were competitive.
Vendor Response
Hi Barbara! Thank you for the feedback! Glad we could be there to support you in customer service and in tracking your fleet! I see you are having some difficulties navigating the map, please give us a call at the office and we can help you!
Replied September 2021
Anthony
Construction, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2022
Disappointment
My experience overall was OK unfortunately I'm in a position where we need to cancel our services but we are locked in to a antiquated two-year contract. Competitors in the market and modern day business are all ran on a month to month basis. I will be sure to update this review on on Google and social platforms as well.
PROSIt's functional tracking abilities but the software seems dated
CONSLocked in contract.. Very difficult to track vehicles previous route from the day. As we are trying to become a more environmentally friendly company we have switched to fully electric EV vans and your software does not do any of the updated EV KPI trackings
Reason for choosing Smart Fleet
egia website
Reasons for switching to Smart Fleet
Cost and referred to us by EGIA
Vendor Response
We have always offered a no contract option. The equipment must be purchased outright to not have a contract. That is an industry standard for SAAS when there is equipment involved. You came to us from a 3-year contract with Verizon. We do also offer EV KPI indicators which can be added to your account since you have switched to fully electric since signing up with us. We have since reviewed these features with you and offered to have you test it before adding it to your account. We hope that our training to show how easily you can track vehicles routes has benefited you. Our one-on-one trainings are an unlimited service we offer. We are always here to help should you ever have any questions on how to get the most out of your system. We never want to see a disappointed customer. We are a family-owned business and pride ourselves on service and doing right by our customers. If there is anything else we can do to better your experience, please do not hesitate to let us know.
Replied October 2022
Scott
Construction, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2021
GPS tracking for trucks
Smartfleet has been very helpful with when we have any issues with the devices we use, or help with printing out reports if needed.
PROSWhat I like most about the GPS tracking program with our vehicles is the ability to find out where our trucks are at any given time, and that the trucks location is updated frequently. This allows me to dispatch the location to other employees or customers in a timely fashion.
CONSWhat I like least is when I am printing out multiple reports on trucks for the day, that sometimes the system glitches out and I have to log out of the system and then log back in, in order to be able to print out a report.
Vendor Response
Hi Scott! Thank you for the feedback! We are happy to hear the system is helping you with your business! We are sorry to hear you are experiencing difficulties with your reports. Please give us a call at the office so we can open up a service case and get this resolved for you!
Replied November 2021
Vicki
Construction, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Highly Recommend Smart Fleet for GPS Supplier
Smart Fleet has excellent customer service. They respond immediately if we have a problem and always finds us a solution.
PROSSmart Fleet's products are easy to implement and use. The features give us the information we need. The price is very reasonable.
CONSSome of the GPS units quit working or didn't work. This is more the manufacturer's fault and not Smart Fleet's.
Reasons for switching to Smart Fleet
We have been with Smart Fleet for years. We recently switched from one project they rep. to another because the technology was becoming outdated on the system we were using.
Vendor Response
Hi Vicki! Thank you for your feedback. We're glad we could help with your customer service needs and to track your vehicles!
Replied July 2021