Timely Software


 

Timely is a cloud-based appointment scheduling software solution. It caters to individual professionals and small and midsize businesses, including beauty salons, hair salons, health clinics, massage therapists and personal trainers.

Users can run their appointment schedules from anywhere, generate reports and send notifications and reminders. Features include calendar management, which lets users book or rebook appointments, initiate group bookings and classes, manage recurring bookings and add multiple activities to a single booking.

Timely enables customers to book their tickets online through links embedded in websites or through Facebook. It offers sales and marketing support and reporting features.

This product also offers automated SMS and email reminders, and securely stores customer data including personal details, booking, emails, sales and other notes.

Timely offers integration with third-party applications such as Google Calendar, MailChimp, Xero, ZVend and MYOB. 

 

Timely - Booking calendar and sidebar
 
  • Timely - Booking calendar and sidebar
    Booking calendar and sidebar
  • Timely - Reports
    Reports
  • Timely - Booking on iPad
    Booking on iPad
  • Timely - SMS reminders
    SMS reminders
  • Timely - Mobile calendar
    Mobile calendar
  • Timely - Location selection
    Location selection
Supported Operating System(s):
Web browser (OS agnostic)

549 Reviews of Timely

 

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Software Advice Reviews (5)
More Reviews (544)

Showing 1-5 of 5

Van Tint from Thriveworks
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Very Productive and Easy Use

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

It was great, very easy to use. With all differing time recording apps and services I have tried. This definitely is the best so far!

Cons

I don't know if it there is any, but I don't see a support number if I need any help. I don't have any problem at the moment, but when I do it would be helpful if I could call support.

 
 

Ashley from Thriveworks
Specialty: Medical clinics
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

user friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

very easy to add users and information. easy to add booking buttons to websites. user friendly for both users and buttons looking to scheduling online appointments.

Cons

cannot call support, cannot have different time zones for different calendars, no app for android, have to pay extra for text alerts for new appointments

 
 

Matt from Thriveworks
Specialty: Medical clinics
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Very simple to use and full of features.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very simple to use and full of features. Good visual design and good price overall. Compared to similar products, it's a steal.

Cons

Could use a few tweaks to make things even more customizable for our business. Also, being in a different time zone can be a small inconvenience.

 
 

stephen from thriveworks
Specialty: Medical clinics
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

The easiest, most cost-effective scheduling solution I've used

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

A nearly flawless scheduling solution at an unbeatable price. Great value.

Pros

Timely is an amazing scheduling solution for a broad range of customer needs. An attractive interface and easy-to-navigate platform provide users a seamless experience. Capable reporting features are included, direct online scheduling can be embedded on a personal/business website, and integration with payment processors e.g. Stripe etc. is quite simple.

Cons

The platform has been slow once or twice, but nothing completely out of the norm.

 
 

Michael from Thriveworks
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

A great tool for a growing business

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

You can't go wrong with Timely. It does exactly what you need it to do. The features are great, too. I like the reminders, as well as the fact that you can check the calendar on the go from your mobile device. This is appointment booking made easy. You don't have to be a tech-person to use it either. If you're just getting started, or you've been in business for year, Timely can streamline your reception costs and help you stay organized and efficient. If your business works on appointments, you need Timely.

Pros

Mobile access.
Clean and organized calendar.
Easy appointment setups.

 
 
 
Showing 1-20 of 544

Jessica from Glow Bar
Number of employees: 1 employee Employees number: 1 employee

October 2017

October 2017

EXTREMELY High value for money!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy to use, logical and MAJOR money saver!

Pros

The team are fast to respond to enquiries no matter the time you email. The software is logical and easy to get the hang of (even when ive been usng another for 4 years!) loving it!

Cons

Don't love that they don't have a phne number for support - the emails are great and work well 95% of the time but sometimes it's easier (specially as I am a sole trader and often only have a small window to get something done) to just quickly talk to someone - taking time to send the email, waiting for the response and then interpreting / taking the email step by step is frustrating at times BUT the only con so far and I am a month in!

Source: Capterra
 

Dan from Revive Wellbeing

October 2017

October 2017

Perfect for my business on so many levels

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

What can I say
Brilliant software that is easy to use - YES
Does everything I need it to - YES
Customer support is brilliant - YES
Am I happy - YES

Cons

The only issue I have found is that I am unable to redeem credit on a mobile device. It's not that bad !!!

Source: Capterra
 

Gaby from Web Development
Number of employees: 1 employee Employees number: 1 employee

October 2017

October 2017

I've been using Timely for over a year and it scales very well for a growing business.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy appointment and customer management.

Pros

I like how easy it is to manage customers and appointments. I'm often booking very quickly while on the phone with a client so i appreciate that getting them on the calendar is not complicated.

Cons

I really wish there was an API so that I could do a custom integration with my own site/app. Please! I'm an app developer who could bring you more customers if an API was available.

Also, it would be nice if customers could book their own package appointments online like they can with individual services.

Source: Capterra
 

Catriona from connection101

October 2017

October 2017

Overall it is great - makes life a lot easier and saves me hours and hours of time per month.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Time Saving like having an admin assistant but online.

Pros

Integration with Quickbooks is seamless - invoices just appear in your Quickbooks account which is a huge time saver and overall it is very easy to set up and use.

Cons

Calendar shows appointments by location not person so if you work across more than one location you have to keep changing views. And you cannot edit the content of emails and sms messages. But overall these are monir compared to how well everything else works.

Source: Capterra
 

Jamie from The MOA Clinic
Number of employees: 1 employee Employees number: 1 employee

October 2017

October 2017

Love it but lacking a few important features for me.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
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Value
Support

Saves time by texting reminders. Has all the data in one place, backed by the cloud.

Pros

Easy to setup, and it's a pretty interface. Customer service is upbeat and friendly. Love that it's NZ based.

Cons

It needs to copy Cliniko and sign up with Invoice Direct so people that claim ACC can bill directly from Timely. Also I would like Timely to talk to Payclip at BNZ so it automatically knows who paid Eftpos.

Source: Capterra
 

Shanti from Shanti's Studio of Esthetics
Number of employees: 1 employee Employees number: 1 employee

October 2017

October 2017

A bit frustrating

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Aesthetically I like the clean look of Timely and my clients love being able to book online. I was happy until Timely made changes to their system.

Cons

I do not like that there isn't a app for clients to download, or that they can't create an account (which I was told was coming shortly after I joined), sometimes the confirmation emails go to the inbox and other times it gets rerouted to spam, clients can no longer make changes to multiple appointments through the confirmation email, and there isn't live customer service representative to speak to. Considering switching to a different software.

Source: Capterra
 

France from HANDS ON AROMATHERAPY

October 2017

October 2017

Although I am self employment and working part time, this is a great tool for time saving.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Time saving in texting reminders, keep track of clients services and purchases, professional bookings/reminder. Great to have the report on how the business is doing. Very easy to use and set up. Linked to Facebook and website online booking is great too.

Cons

Only the fact that I would like to upgrade, but I need more clients to do that.

Source: Capterra
 

Elle from Winslow Skincare
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Brilliant, love Timely, it's so easy to use, all my staff love it and very self explanatory

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It reminds us to chase up clients, the online booking is brilliant!

Pros

The layout of the software and it's easy of use. Also it has lots of support if you can't work out what you need to do

Cons

Not as advanced in terms of features - like Phorest or SalonSoftware that has lots more features but not as easy to use or learn.

Source: Capterra
 

Justin from Studio Meraki
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Been a great service that I've used daily for 3 years

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

I enjoy how efficient timely is and has been for My Business. It's very easy for me to track business income as well as My employees individual stats

Cons

It was quite hard for me to learn the scheduling system as far as how to set up your times.

Source: Capterra
 

Jane from Equilibrium Acupuncture

October 2017

October 2017

A great balance of functionality and ease of use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's easy to use for me and for clients booking online and has a range of functions that make managing and monitoring my business much easier.

Cons

The iOS app is great but doesn't have the the flexibility and functions of the desktop version - for example you can't amend staff rotas via the app.

Source: Capterra
 

Lindsay from Mutzkutzprofessional dog groomers

September 2017

September 2017

Love it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use and ideal for bookings I find that all my staff can manage the app easily, and it's pretty simple to see who's doing no what and when

Cons

More staff memebers more costly also no option to transfer all staff members clients through another is member leaves this has to be changed individually which is timely

Source: Capterra
 

Sarah from Homeopathy with Sarah
Number of employees: 1 employee Employees number: 1 employee

September 2017

September 2017

I've been using Timely for almost a year now and it has made a huge difference to my business.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It has given my small business a much more professional image and allowed for me to easily take payment by credit card. The invoicing system has helped with record keeping as well as being professional. Reporting tools are also really useful. Has helped to make it easier for new clients to get in touch with me and made making an appointment with me so much easier. It also saves me time.

Pros

It has made life so much easier for me and my clients and has helped to give my business a much more professional feel. It's very easy and logical to use and to amend and add to. The linked invoice system is excellent and again helps a small business to give a professional feel. It has also easily allowed me to add in extras like package deals and to invoice for products that I sell. The help is good too - there are lots of help documents available along with videos which often answer my question. When they don't, I've found the customer help very responsive. Sometimes they get back to me within an hour or two, sometimes it will be the next working day. Having the option to 'talk' to a human is reassuring. I very much recommend Timely to other small businesses, and whenever I struggle to make an appointment for myself with someone that doesn't have an online booking system I am always grateful that I followed a recommendation to give Timely a go!

Cons

There's not much I don't like. I've had some issue with the appointment confirmations and reminders going straight to junk folders instead of inboxes which is a bit of a pain. If I've booked in a new client myself, and then the next appointment they do it, I end up with two client profiles which is also a bit of a pain. However there is a 'merge client' option which deals with this quite easily.

Source: Capterra
 

Tim from Driving Miss Daisy StAlbans

September 2017

September 2017

I use it because google calendar doesn't do quite enough for me

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Good layout and the dashboard gives a great snapshot and overview.

Cons

It does not really suited to the purpose and unlikely to change. I can't have alerts without using costly texts.

Source: Capterra
 

Bex from B & CO

September 2017

September 2017

Easy to use at an affordable price.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love how affordable timely is. It's super easy to use and I love how easy it is to adjust stock and products

Cons

That there is no way to contact by phone. Being in the salon it's so much more convenient and easier to be able to phone rather than message and wait for a response and then to have to try explain via message

Source: Capterra
 

Matt from UnrealVR
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Very intuitive and good enhancements added regularly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use, ability to customise, integrations (eg Mailchimp)- multi channel communications, good support

Cons

Nothing comes to mind .

Source: Capterra
 

David from DK Capture Photography
Number of employees: 1 employee Employees number: 1 employee

September 2017

September 2017

It has changed how my business works for the better

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Clients do not need to call and leave msg with us anymore... a few clicks and they are booked in.

Pros

quick and easy to setup, friendly staff online to help and my clients love the front end and its ease of use.

Source: Capterra
 

Kornchanok from Esthetique Skin and Body

September 2017

September 2017

Functional and simple

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like how easy it is to navigate and the reminder text option has been really helpful in preventing no show.

Cons

There is still room for improving for the layout design. You can make it more interesting and less boring looking. Right now it just look like any other appointment scheduling software.

Source: Capterra
 

April from Inspired Beauty

September 2017

September 2017

Easy to use once figure out how to use it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Has everything I need to take bookings and offer services. It is super easy to use. Like how I can take notes for each clients treatments and it's there to access when I need to read over notes.over all I'm happy with the booking system

Cons

Extra charges for staff I don't agree with. It could do with changing the layout on the booking system where others book in. The mini website could be a lot better as it's too basic and kinda embarrassing. The text messages could be cheaper or free/included in the monthly charge rather then a seperate charge. The mobile app could at least show when someone has sent a message as there's no notifications for it which isn't ideal.

Source: Capterra
 

Meg from The Vanilla Room
Number of employees: 1 employee Employees number: 1 employee

September 2017

September 2017

Brilliant!! So easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Clients help themselves to appointment times so I spend no time sending messages back and forth trying to sort out scheduling.

Pros

Ease of set up and customer support. My clients can book themselves easily at a time that suits them.

Cons

That I don't have enough time to learn about all of the new features!!
There's really nothing else to say!!

Source: Capterra
 

Olga from Körönd Veterinary Services
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Huge change compared to the previous schedulers I used - in a positive way :)

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easier scheduling, e-mail reminders are great!

Pros

Easy and well organised, I like the we have the app and web interface as well. Makes my everyday life easier

Cons

There are a couple of things what I would like to customise more, like follow up messages being sent on a previously set date (2 weeks after the appointment, etc.)

Source: Capterra