brightwheel

RATING:

4.7

(3149)

About brightwheel

brightwheel is a software solution built to modernize all childcare, daycare, and preschool programs by helping operate more smoothly, manage with less manual work, and most importantly, give back time to those looking after the well-being of children everywhere. brightwheel's tools and features are built, and constantly updated, in partnership with owners, directors, and teachers working in mid- to high-capacity ECE programs. Key features are the seamless check-in/out feature, intuitive parent communications, and simple activity logging for digital daily sheets. All those and much more included in the back-end business tools related to billing, reporting, and data management. All current features will be available to you when subscribed to brightwheel Premium...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

brightwheel Pricing

brightwheel premium: Contact brightwheel for pricing information.

Free trial: 

Not Available

Free version: 

Not Available

brightwheel all activity
Slide 1 of 6

brightwheel Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for brightwheel

1 - 5 of 3,146 Reviews

Allison

Computer Software, 11 - 50 employees

Used less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed October 2021

love this platform

User Profile

Emily

Verified reviewer

Non-Profit Organization Management, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2020

Perfect for communication, logging activities, and billing

Being able to message parents back and forth is so nice now that our staff doesn't have to use their personal phone to text. With COVID rising and possible winter weather arriving soon, the fact that we can send out an alert if we need to close is crucial! It sends a text message as well as the message in the app. Also, they are constantly adding new features and making updates using feedback from users. They are always friendly and helpful!

PROS

I love that it keeps us (mostly) paperless! All activity is logged so we have no need for paper daily sheets. We can easily message our parents individually AND send out messages to the whole school.

CONS

The billing feature isn't quite where we need it do be, but they have already fixed it and we are just waiting to be updated to the new platform.

Reasons for switching to brightwheel

We wanted to be able to use it for checking kids in/out, messaging, and recording activities.

Odette

Facilities Services, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2024

Good services, the APP is very professional.

I have been enjoying to use Brightwheel in my home daycare. It is great APP and the parents like a lot. Thanks for let me use it. Odette Patrocínio

PROS

It is simple to use and very helpful to the day care providers and teachers. Also, the services provide are very professional and well managed. The costume service and technical supports are excellent and very attentive with the clients.

CONS

Some services are no provide in Canada, such as payments method.

Karen

Religious Institutions, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed November 2018

Brightwheel Review

We switched to Brightwheel as our previous software was no longer being supported. We liked moving to a cloud based product and the flexibility that gave our administrators and parents. We enjoy the ability for parents to see their billing and the ability to pay through the app. Customer support for the transition and set up was very good. Since launch, customer support is responsive (not always timely, since we are not in the same time zone as many of the customer support team) and they listen to our needs. There have been great changes in the short time we have been using the software. We are looking forward to the remainder of our concerns being addressed as we move forward. I would recommend this software over other cloud based software programs we looked at, but the consumer should be aware of the limitations of the software from a back office stand point.

PROS

What we like best is this is a cloud based software. The parent portal allowing parents better access to their child's day and classroom progress as been extremely well received by our parents. We like the check-in feature which allows us to know at any time how many children are in the facility. The ability for the teachers to post notes / pictures for parents allows the parents real time updates instead of waiting till the end of the day to receive a hand written note that is stuffed in the child's belongings and forgotten.

CONS

The back office side of the software is lacking. The reporting capabilities of the software is very limited. For example, we are unable to run an accounts receivable report by family. We can run by child, but you have to run multiple reports for families with more than one child in the program. The software does not currently allow for prepayments or credits on account. Also, on the program side, no ability to run facility or even classroom wide reports - for example a parent directory for all classrooms; allergy report by classroom. All reporting (financial and program) is child driven without the option of classroom or facility driven. This makes extra back office work for our staff - for example creating an allergy list or parent directory in excel to share with teachers. Or tracking receivables in other software, creating double accounting needs.

Gamar

Education Management, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

Brightwheel is innovating and exciting to use.

My overall experience is great. I use most of the features on the Brightwheel app.

PROS

I like the ability for parents to be able to check their child in and out as a backup to our teachers doing it in the classroom.

CONS

It doesn't print attendance sheets in the event you have an internet issue.

Reason for choosing brightwheel

If offered more options of what I needed.

Reasons for switching to brightwheel

I just wanted a more innovative software that allows better 2-way communication.