About Sawyer

Sawyer is a cloud-based camp and activity management solution that offers booking and scheduling services for children's after school class providers, camps and events. The solution also offers an online marketplace, where parents can register their children for semester programs and camps. Key features include online registration, an online payment gateway, a parent portal and student management. Camp and class providers can take booking orders on their website by embedding the Sawyer widget. Once a booking is initiated by a parent, details of the order can be tracked on an online dashboard. The solution also offers an online payment gateway allowing partners to add classes to a virtual cart and checkout. Besides class booking, scheduling and online payment management...
Sawyer booking
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Sawyer Reviews

Overall Rating

4.54

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4.5

Value for money

4.5

Functionality

4

Showing 1 - 5 of 272 reviews

Michelle

Company size: 11 - 50 employees

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

March 2021

Sawyer has made my life easier!

User Profile

Alison

Verified reviewer

Company size: 1 employee

Industry: Arts and Crafts

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

August 2018

Great software for registrations!

I have been super impressed with the way Sawyer is adding options and new features all the time. The customer service I have received from Isabelle and the rest of the team is top-notch!

Pros

I love that I have all of my services in one place. It makes registration simple and easy for both my customers and myself! I also love that I can create a service once and then simply copy and paste it into my schedule. It makes customization very easy.

Cons

Sometimes the navigation of Sawyer Tools can be cumbersome. It would be nice to have a menu drop-down that allows access to other pages without having to go back to the main menu each time. Also, being able to add a quantity option for adult events and classes would be quite helpful.

Jessica

Company size: 51-200 employees

Industry: Education Management

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

July 2019

Sawyer Review

We are solving are registration process by using Sawyer. Originally, we were using about 6 different spreadsheets that were all complicated on their own level. Because of this, the registration process became very lengthy because parents couldn't register on their own but instead, they had to register with me, an individual, and would have to wait for a process to be completed in order to move forward with registration. This became extremely difficult because one individual registering over 500+ students is not an easy task.

Pros

I like how easy it is to manage and use. Our clients seem to enjoy it as well since it allows them a lot of accessibility and privacy especially when registering. I also appreciate all of the options that we can do for creating camps and classes. Overall, there are a lot of options that we can do for our programs now that we have Sawyer.

Cons

Because of how easy the program is to use, there are some options that we would appreciate having but do not have yet. For one, it would be nice to have the ability to send out receipts to clients on the financials page if we were to increase their balance or charge them through there. It would also be nice to have a notes section on the financials page so that our accountant and I don't have to look through all of our emails to find information regarding a client but instead have it readily available. Another thing, we would appreciate is if the financials alone had the ability to sort the clients by payment method and etc. And if we move to another page and press the back button, it would be nice to not have to restart but instead just have it still remaining on the clients that we searched for.

Reasons for choosing Sawyer

Sawyer was the most appealing to look at in terms of the actual software. It looked the most user friendly and this was a big plus for our parents because they ask a lot of questions. Once we switched over to Sawyer, out of 150+ parents, we only received emails on how to sign up for sawyer from about 5 to be honest. The system is so easy and understandable that parents were able to get it on their own with little to no difficulty. This made it easier on our end because we were able to focus all of our attention on registration maintenance and other projects.

Elizabeth

Company size: 11-50 employees

Industry: Education Management

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

2

VALUE FOR MONEY

2

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

July 2022

Very poor and confusing reporting system!

Exhaustingly Bad! It has made my administrative work FAR MUCH MORE DIFFICULT than doing them myself. If you client body is small like 20-40s , Sawyers is fine. If you are like us with hundreds.. I HIGHLY recommend you to look elsewhere.. I have switched to Amilia, a far more robust software. I was 15+ system level developer, and my partner was a Microsoft SQL expert. Looking at Sawyers report service, we both must regret to say.. it is far from prime time. It is ok for a shop with 30 some students. Not for us. We have over 200 students (still considered being pretty small).

Pros

calendar review for daily activities. This is very helpful for ONLY daily operation - like the front desk staff to do quick look up.. But, by far not for the administrator, me.

Cons

Report becomes unusable when students sign up for multiple classes! It puts ALL dates into a single cell in the report, in various order. Asked support to look at it.. Nothing can be done about that. So, I had to go through EVERY student who has signed up for more than one week to figure out. Reports with mismatched headers. e.g. DOB as the header, but it is actually something else like email address. Half of them are mismatched! To say unacceptable is an understatement. I was told it was some customization issue??? No form of customization should render such a fundamental error. This clearly indicates very sub-par software. No proper auditing. .. cannot explain why a balance showed discrepancy.. the only reason I got was " someone must have changed it." The administrator again simply insisted that made assumption it was us, or the client making the changes. No auditing info for accountability! An unacceptable excuse! This tells me this is ot an adequately built software. I would be ok with it if the administrator did recorgnize the error and committed future improvement! But they seemed to be content placing the blame on us, or the mysterious someone!!! Missing one of the most fundamental reporting features: Cannot generate a report of scheduled classes unless at least one student is already registered? But, I have to manually check one by one! It would be ok if you have 10-20 classes, not 40+ like us.

Response from Sawyer

Hi Elizabeth, We're sorry that Sawyer wasn't able to meet your reporting needs. We work with organizations of all sizes to power their registration including franchises, non-profits, and schools in addition to smaller businesses. We continue to evolve our products because of critical feedback like this and thank you for taking the time to share it with us. We loved getting the opportunity to work with Storming Robots and wish you all the best in your future success.

Replied July 2022

Jennifer

Company size: 2-10 employees

Industry: Education Management

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

September 2022

Good options for summer camps - with a few changes needed

Pros

Setting this up was easy. After using it for a year there are some set up features I'll change in year two to make some of the flow better. The team that helped with set-up with quick to schedule and helpful with the details and overall flow.

Cons

We have to manually count how many campers are checked in vs there being a way for use see a live number of how many campers are checked in at any given time. This is a really big deal for our prograrm. It's a poor use of our time not to mention full of errors because every camp director knows you neeed an updated count of how many campers are on site at any given time. Manually scrolling through pages is not a good use of our time and is erroneous. We did submit a request (2x) so the product team does know that it is a feature that would really make a difference if added. We need a current count as a camp for safety so we know how many kids are on site (and of course in case of a fire or other emergency as well as every day safety you want that count to be known with ease) but we also have constant check in/out so its a moving number for us and to constantly be manually counting does not work.

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