All SchoolCues Reviews
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Anonymous
Used less than 6 months
OVERALL RATING:
5
Reviewed April 2023
SchoolCues for a non-traditional school
Amy
Education Management, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
Just what we were looking for.
[SENSITIVE CONTENT HIDDEN] and his development team were instrumental in our on boarding of this software. They walked us through every step and followed up to make sure we were pleased with the service.
PROSThis software is incredibly easy to customize and is extremely user friendly. The staff at SchoolCues is professional and available to assist in any way needed.
CONSI have to send text messages from my computer instead of phone because sometimes the word sequencing gets jumbled from the phone.
Reason for choosing SchoolCues
FACTS was more expensive and had poor customer service.
Reasons for switching to SchoolCues
FileMakerPro is hardware and thus it could not be shared between staff members. In addition it was very user unfriendly.
Vendor Response
Hi Amy, we appreciate your kind words! Also, thank you for bringing the texting part to our attention, we will see what we can do about that.
Replied October 2020
Judy
Education Management, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed November 2022
We are happy we found and initiated the use of SchoolCues this year.
Our parents appreciate having something that is user friendly and does not take hours to complete.Sending contracts and other information has been easy. The teachers seem to not have difficulty setting up special groups.
PROSThe system is easy to set up. It has great features for contacting parents in groups and individually.The newsletter communication is wonderful.
CONSThe system will work our existing QuickBooks, but we have not merged the two so far. I am anxious to have our bookkeeper set this up and stat using it. I like the looks of it.
Reasons for switching to SchoolCues
Everyone complained about it. From the minute I was hired a year ago everyone told me how difficult it is to use. I starting looking for a new system. After a few weeks of searching I found SchoolCues and suggested we try it. We did and everyone has been pleased.
Vendor Response
Hi Judy, Thank you for your kind words and feedback. We are adding several more features and enhancements for the coming school year including an enhanced interface for payment reports and easier upload into Quickbooks. Please stay tuned for new updates that will be released before the new school year begins.
Replied February 2023
Pablo
E-Learning, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2020
Best value for small schools
SchoolCues has been a big part of our SOLUTION for our school. We could not afford using one of the big SIS in the market because those are too expensive, too difficult to manage, too cumbersome to deploy. SchoolCues is just fine for our small, growing school. It allowed us to go to market really fast and requires minimal management from our side. Did I mentioned also that the training and support they offer is amazing!! We feel that we have a real partner with SchoolCues team and ours.
PROSThese are the pros of SchoolCues: 1) Extremely easy to deploy. Adding users and families is simple if you follow the instructions provided. 2) Easy to manage payments. Again, using the instructions provided is essential to be successful. 3) Great training available. Take advantage of the training online and live training sessions. You get trained by people that really know the software. 4) Super-responsive customer support. If you see a problem, report it, and the team will usually fix the problem really fast. 5) The system is very comprehensive to do almost everything you need to get done. Even though the system is purposefully built not to be very "customizable", it pretty much does everything you need or can imagine. 6) Best value for the money!!
CONSThese are the cons of SchoolCues: 1) User interface is developed by the software engineering team. The good thing about this is that once you understand how the software is designed, then it makes sense. The bad thing is that you need to think like a software engineer to make sense of it. 2) In many places, lists do not sort correctly. These are a few of the annoying minor bugs that the team is correcting. So, you need to be careful when looking at lists of things, because they are usually not sorted in a sensical way. 3) It is not "customizable" by design. This is a good thing because it helps keep the cost and price down, and you learn to us it quickly without having to make a ton of decisions for everything. The bad part of this is that if you need to do something different from what the software does, you are out of luck.
Reason for choosing SchoolCues
Cost, ease of deployment, right size for our needs.
Vendor Response
Thank you for your review Pablo. Please communicate with us if you have any further suggestions, and we will see what we can do about it, as long as it is in our control. We are glad you like our system overall.
Replied October 2020
Mariah
Education Management, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
SchoolCues
We have so far enjoyed SchoolCues. We also used this company to set up our school website and they managed to work their way through many many problems with our previous site and kept us in the loop each step of the way.
PROSI loved how quickly support was available to us if we needed help. The training videos are also always available on the teacher/staff screen which is so incredibly helpful when training new teachers to use the system.
CONSI wish parents could message us through there
Reasons for switching to SchoolCues
We needed more tools
Vendor Response
Hi Mariah, Working with you and resolving some of your challenging website issues has been a pleasure. We will be releasing the mobile chat module shortly. We are excited about the new feature, which will significantly enhance the messaging capabilities through the app.
Replied September 2023
Maleeha
Education Management, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
Highly recommend!
The initial contact with the sales team was very relaxing. It was not a pushy sales experience. The team was very informative and understanding. The setup is amazingly simple. We switched the whole school community over to School Cues right before reopening after covid-19 and did not deal with a single technical issue. Day to day is easier as an administrator and we are able to communicate with ease with our parent community. If I have any questions, there are many ways to get help and the team is very supportive and generous with their time. The parents have been raving about the app as well and love the screening, the updates and the texting options.
PROSScreening app is easy and makes for a relaxing morning during a pandemic! Love the calendar and reminders go out to parents automatically. Daily updates that are easy to fill out and informative. Texting option to the community makes communication a breeze.
CONSSome of the features can currently be used on the computer only and are not in the app. However everything you NEED is available in the app and the team is rolling out changes regularly and responds to the community's needs.
Reason for choosing SchoolCues
School Cues was highly recommended by other administrator and the initial meeting with [SENSITIVE CONTENT HIDDEN] convinced us.
Reasons for switching to SchoolCues
[SENSITIVE CONTENT HIDDEN] is genuinely there to support you as an administrator and understands your struggles.
Vendor Response
Thank you for your review Maleeha. We are working towards having all of our desktop features be available on mobile too, thank you for being patient with us :)
Replied October 2020
Heather
Education Management, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2020
Excellent Value for Money!
In over a year, this software has made incredible strides. At the rate it has changed, it will be one of the best in the business for the cost of one of the least!
PROSIt is easy to use and customer service is incredible!
CONSStill some bugs to work out; however, the team was very responsive to issues.
Reason for choosing SchoolCues
Better value for money
Reasons for switching to SchoolCues
The options available in SchoolCues were better suited to our needs.
Vendor Response
Hi Heather, thank you so much for your kind review. We really appreciate your feedback!
Replied October 2020
Darlene
Education Management, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
SchoolCues Review
My overall experience has been exceptional. They care about our experiences, are always ready to help when needed and there are no questions, ideas or suggestions off limits. [SENSITIVE CONTENT HIDDEN] is the best!
PROSI like that it's simple to use and easy to manage any changes. There have been wonderful upgrades lately that are very timely like the urgent messaging and text alert feature that can accompany the email notices if needed.
CONSI think the least thing is that I cannot call customer service and I have to wait for a response via email. However, they answer usually on the same day (depending on the time difference) but sometimes I need an immediate answer.
Reason for choosing SchoolCues
The ease of using the system and the customer service attention we received by [SENSITIVE CONTENT HIDDEN] and his team.
Vendor Response
Thank you for your feedback Darlene! We will take your suggestion into consideration.
Replied October 2020
Candace
Education Management, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
Highly recommended for your school
I have been very happy with my experience, the professionals I have come into contact for tech support (and the problem was operator error), and new modules coming on line due to need. I have recommended this to programs I know.
PROSSchoolCues has forms that allow you to customize as well as import your own so it fits your needs regardless of what they are. The program responded to the COVID need when they saw it and the tech support is always there if I need it.
CONSComing from a system I have used for many years it took me some time to learn the payment section but all others were easy and it mostly likely was operator, not program issues.
Reason for choosing SchoolCues
It offered more for the amount of money, the people, and their dedication to their craft.
Reasons for switching to SchoolCues
Schoolcues offered more forms, met more of my needs, and was able to be customized with our school's name on it - not Brightwheels.
Vendor Response
Hi Candace, we really appreciate your review and are glad that you like our system. :)
Replied October 2020
Randi
Education Management, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2023
SchoolCues for Small Private Elementary School
[sensitive content hidden] and team have been supportive and helpful. The system works well for our needs.
PROSAffordable and a wide span of options that you can tailor to your needs.
CONSSometimes the billing interface is a bit confusing and difficult to navigate.
Reason for choosing SchoolCues
Affordability
Vendor Response
Thank you Randi, for your kind words. We are constantly enhancing the payments dashboard to make it more intuitive and user-friendly. We welcome any suggestions and workflow feedback that would help us in improving the interface and navigation.
Replied September 2023
Dan
Education Management, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Great School Management System
Overall the system is easy to use, the various online resources for learning how to use the software are very informative.
PROSIt provides an easy way to keep various information up to date which is needed for our school.
CONSI would only recommend that the app allow users to access the payment module.
Vendor Response
Dan, thank you for the feedback. We have the mobile payments currently under development to be released soon.
Replied September 2023
Melodie
Education Management, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
I LOVE Schoolcues!
Our school opened our doors three weeks before school started. For those in school administration, you know that is a nightmare! SchoolCues was easy to learn and implement. We had it up and running, accepting new students within just a few days. I am not an admin person. I find myself easily overwhelmed when learning new systems and processes like this. I was able to jump in, get it set up and fully functioning without a hitch! Their staff was super helpful and stayed with me until we were set up and accepting students. I like that the system just makes sense. It is very intuitive and I can find my way from step 1 to step 2 without second guessing if I am going in the right direction.
PROSAs a very small Academy, we needed something intuitive and simple. This is our first year to open and we do not have an admin staff, so we needed something easy to learn and implement for the staff that would be using it. We found just what we needed in SchoolCues! SchoolCues is intuitive and just makes sense. It does everything we need and then some. It is a full admissions package from inquiry to enrollment as well as a full communications system for staff and parents. We can charge and accept payments and they are adding new features all the time. I am not a techie person and I use this system the most. If I find that I need help, their support staff is very helpful. They have built in training modules as well as being able to schedule a personal training at anytime. We love SchoolCues!
CONSAt this time, there is no LMS option within the system. I asked about this feature and they said they are planning to add this feature but it is not an option at this time. At this time, the admissions and payment are not connected, so we have to manually input charges.
Reason for choosing SchoolCues
I had used Renweb with a previous group and so I was familiar with the program. I used it for 2 years and never fully understood how it worked. It was bulky and not intuitive. There was no straight line from point A to point B. There were 15 ways to do everything, which made it very overwhelming. I had also used Powerschool and liked the interface, but it was not as intuitive as I would have liked. Both of these products were WAY out of our price range, but did give me a gauge for what I was looking for.
Vendor Response
Hi Melodie, thank you so much for your thoughtful review. We appreciate you taking the time out to give us your helpful feedback, and we will definitely take your suggestions into consideration :)
Replied October 2020
Holly
Education Management, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2020
An all in one product, who listen the custumer...
We have had an overall wonderful experience with School Cues. We cannot wait to see what they have for the future. They are always helping parents, teachers and administrator communicate better.
PROSWhen we went looking for a School management product, School Cues was one of the only products on the market that cover everything. Instead of using five different apps, we could get it down to one, which the parent very much like. They were also one of the only online registration software that allowed the School Administration to lock the student’s personal information. Gartering that family’s personal information is not changed without the knowledge of the school. They listen to the customer on what they want and need, try to meet those needs. School Cues was on top of it when COVID-19 began to affect schools. They had a COVID-19 screener ready to go before school started for the 2020-2021 school year. Allowing the parents to start the school year off on the right foot. They listen to their customer on what we needed from our different health departments. . They have one of the best support systems around, some response in less than twenty-four hours with helpful solutions to the problem. I highly recommend School Cues.
CONSOur disappointment with School Cues is the ability to use photos. They are developing all-new photo galleries, using photos in newsletters, and getting them to families is culms. Also, teachers wish they could do more on the app vs. the website.
Reason for choosing SchoolCues
Secerty with famly's and children's personal information, price, and fact it cover all area we needed to cover.
Reasons for switching to SchoolCues
Using to many apps and it was confusing parents. We also wanted to go to electronic signatures and registration.
Vendor Response
Thank you for your kind feedback Holly. We will take your suggestions into consideration. We are glad you like our platform overall!
Replied October 2020
Julie
Education Management, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2020
Great software for small Montessori schools!
Our experience has been so positive with SchoolCues! Everyone is very helpful and kind, and support issues are generally resolved in a timely manner. We appreciate that SchoolCues helps us maintain connectivity between our classrooms and our families.
PROSWe love that this product offers everything we need and nothing we don't. We appreciate that we can add functionality as our school grows. The software was relatively easy to implement and has been easy to learn and navigate.
CONSSometimes class updates are difficult to save or format. Our teachers who are less comfortable with technology struggle a bit, but do so with all technology applications. We wish there was more functionality through the Admin/Teacher app.
Reason for choosing SchoolCues
Functionality, ease of use, and price.
Reasons for switching to SchoolCues
RenWeb was way more than we needed, very difficult to navigate and manage, and cost significantly more.
Vendor Response
Thank you for your very kind feedback Julie! We will take your feedback into consideration :)
Replied October 2020
Betty
Education Management, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2023
SchoolCues Feedback
I feel we are in the relatively early stages of learning how to best use SchoolCues in our school community. We have learned the basics and are now delving deeper into trying to use it how our specific community needs it.
PROSWe most definitely like many features of SchoolCues. Previously, we did not have a digital system for gathering all the student information, so this allows us to streamline many parts of this process.
CONSWe find that the instruction sheet to set up a SchoolCues account can be daunting for families, which means they delay the information entry. We would like to simplify these steps.Also, sometimes areas of the system are not intuitive. For example, reporting a student absent as a parent requires going to "Permission Forms" instead of the category called "Attendance."We started using School Cues for almost ALL classroom and school-wide communications. I wonder if parents are seeing the information or if it too much saturating their emails.
Reason for choosing SchoolCues
SchoolCues offered options for what we needed as a school, Dr. S. was and continues to be responsive when we have questions. We feel that some parts of the system could be a little more user-friendly in the future, so we offer feedback as specific examples arise.
Vendor Response
Hi Betty, Thank you for your very specific feedback on improving the user experience. We will enhance the Parent View UI in our next version, making accessing some of the modules easier. Please share what can be simplified in the instructions sheet for new user account creation steps. Thank you again for your valuable suggestions and feedback.
Replied March 2023
Martha
Education Management, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
Communication with Parents is Vital
I have been using School Cues for YEARS. I am constantly impressed by their efforts to update and add to their platform. The Covid-19 pre-screen that they added prior to the start of school in September 2020 was a true game changer. Our program had been asking questions at the car and taking children's temperatures at drop off. Now the parents answer the questions prior to arrival and we simply scan a QR Code. Also, registering for Parent Teacher Conferences eliminated any negotiations by our parents on 'what might work better for them'. This used to take up a lot of our time. We send out a daily classroom email to identify highlights of our day so our parents check their app each day. The calendar is wonderful as it sends reminders to our families - but we choose when and how often they are notified. Overall our experience has been extremely positive and supported our efforts of building a culture that embraces communication and respect.
PROSSchool Cues decreased the demand of my Administrative time by at least 30%. It set a standard for parent communication and offered our parents a resource of information on their phone and at their fingertips. I also love the professionalism that it presents to our users.
CONSI have absolutely no complaints or concerns with this software. Any blip we have experienced was dealt with immediately by the staff of School Cues on the same day.
Vendor Response
Thank you so much Martha for your kind words. We are glad our system has helped your school :)
Replied October 2020
Dale
Education Management, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
School Cues administration
I have had a wonderful experience with School Cues and their staff. They are extremely helpful, very quick to get back to you, and bend over backwards to be available for us. I cannot recommend them enough.
PROSSchool Cues allows a multi-function platform for ease of handling student information. With the addition of modules, you are able to control attendance, incident reports and more. Whenever I have had a problem, they are extremely prompt in their support, and when I had a special request on the set-up of one of the reports, they were able to change the format for those needs.
CONSI find that I am not familiar with all the options available, but that has to do with my availability for getting online for instruction. I am the administrator, but we are a small school, so I handle everything myself, leaving very little time to update myself on the modules
Vendor Response
Hi Dale, we appreciate your positive feedback. We understand that you, as an administrator, are very busy, so we also give you the option to send in a support ticket (which always gets answered within 24 hrs.), and you can always refer to our training videos as well as help guides throughout our modules. We hope this is helpful!
Replied October 2020
Rupali
Education Management, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT