Tuio allowed us to streamline our enrolment and tuition payment processes. We are moving away from handling post-dated cheques to online direct payments. This is both a better user experience for our parents as well as saving time and generating efficiencies in the administration. It really is a Win Win!

What I like most about Tuio is that it is built from the ground up as a payment software, instead of an added-on after thought. The system is intuitive and simple to navigate while being powerful on the backend to support our needs. Our parents have had nothing but good things to say about how much they like the system.

There are a few features which would be nice to have such as the ability to modify the payment amounts once an invoice has been issued; however, Tuio has been very responsive to suggestions and is continually publishing new features/functionality.

So far, we have only used it as a payment system, which is what it started out as. Next, we plan to add a registration piece, where parents and students will fill out their registration information directly into the system, something we don't currently have. After that, we would like to use it more for student information, and if it works out well, we would then ditch Zoho. (We really like Zoho as a database, but it wasn't made for schools and is not ideal in that regard.) The biggest thing Tuio would have to improve before we leave Zoho is its communication piece. In Zoho, we can make attractively designed mass messages to send to parents; there is no such capability yet in Tuio.We have been quite satisfied with Tuio's software and especially appreciative of their customer support. A couple of years ago, we did a total re-do of all of our software systems. We have been happiest with Tuio.

We love Tuio! It was fairly easy to learn, the interface is attractive and generally easy to use, it is has a very quick response time, and the customer support is stellar. I like that it's a small company, so we know the people who support us. They always try to help us when we don't understand something, or help us to make something work when our company's round peg doesn't fit well into their square hole (not unique to Tuio -- we have that problem with lots of software -- but they are eager to help us find workarounds). They are also open to suggestions, particularly since the product is fairly new and they are working on building it.Also, a huge plus is for us is that there was no setup fee, and instead of a monthly charge, Tuio charges by the transaction. It is affordable for our small school, and doing it by transaction means that we have to pay less when we have fewer transactions (and less money to pay a monthly fee).

--We have students in many countries, but there are some issues with Tuio in that regard. Part of that is their payment processor, which doesn't work as well with payments in some countries, a problem we didn't have with our previous processor. Also, their parent/student contact information fields are rigidly set to (XXX) XXX-XXXX format, which does not fit our foreign customers. So, for schools that only have customers in the US or Canada (Tuio is from Canada), neither of these would be issues at all. --We are subscription based, but Tuio is designed around defined payment plans. This has created some headaches for us. They have said they are working on creating the ability to have subscription plans, so once that is done, this will no longer be a problem for us.--We do a substantial percentage of our payments through PayPal, but they don't have a way to incorporate PayPal, so we have to enter PayPal transactions as cash, which is not convenient.--While Tuio is mostly easy to use, some things here and there are not intuitive.

It has been okay. It was really difficult getting everything set up and then we ran into this problem, but [sensitive content hidden] has been wonderful throughout the process.

I work with [sensitive content hidden] , and he is amazing at being responsive and helping clean up the mess left from the other person we had.

I am frustrated that all my families got under-billed and are now having to pay this money back. It does not look good for the school.

The setup process was relatively easy and the customer support is great.

I like the invoicing, payment options and discount options. I feel they have really thought of every option needed to process payment for Tuition and Registration Fees.

I was very excited to offer our parents a place to pay their tuition and enroll, all in one place. When I created the enrollment forms, I was very disappointed with the lack to customize and making the forms look beautiful. It seems like they forgot that schools might need a different way to handle field trips. There is also little customization when it comes to automating messages after a form is completed.

Overall, the experience with TUIO has been exceptional.

The attendance feature is very simple to use. The added Covid-19 Screening feature was an absolute life saver this past 18 months. The payment program is very helpful to see what monies are coming in and who is behind with their payments. The TUIO staff handle any NSF problems, so there is no need for awkward conversations with your clients. The support staff are amazing and answer and solve all of our questions usually the same day. My staff are very happy with this product and we would recommend it to anyone looking to streamline their daycare or private school operations.

I wish that there was a way to merge the spreadsheets with our Quickbooks accounting program.

Overall it has provided a fast, easy way to organize and charge for our enrolments in various programs.

As enrolment and payment processing software it's very user friendly and when needed, the customer service is fast and helpful. It is easy to manage and change invoices and refund full or partial invoices. The way registrations are set up is flexible with multiple options.

As an SIS it is not fully developed. There are issues with enrolments in different programs causing duplicate students. Each enrolment is linked only to the parent who pays the invoice.

My overall experience was positive. Even though I feel like I have been moving into the software a little blind, so far, we have not encountered any issues.

So far the setup and implementation process has been straightforward forward and the TUIO support team has been excellent in helping us launch our re-enrollment for the school.

I would like to see more tutorials and videos about the software to give users an idea of its function as well as guides to help implementation. From a new user perspective, I often feel like I am trying out forms and programs blind and hoping they would work instead of being confident in the launch of a program. I wish there was a way to create a dummy trial of programs that will allow admins to run through all the steps just to experience what customer will see. If this option was available, I was not able to find it.

This experience has been great so far. I actually looked at another platform and Tuio actually works better for our needs. Actually, the only thing that was drawing me to the other program was the cost.

There is a learning curve, however, with the help of our manager is very helpful. This has really been helpful with my monthly payments.

I am still learning and I will be able to answer more honestly after I have used this program for a few more months.

The customer service and care team who help are top notch and go above and beyond! Liam is the best.

I like the ease and efficiency compared to what our school previously used.

The only con that we found is the lack of Attendance tracking ability.

It was a little bumpy to understand the process, setup, and enroll- but once completed it is great to work with.

Payment process and automation is great with the ease of reporting and process.

A bit pricey with process fees- but a great value overall.

Our overall experience has been very positive. We enjoy the professional and friendly rapport we've established with TUIOs support staff.

I love the fact that customer service is easy to access when needed. They have been quickly responsive and attentive to our needs. Plus, their tech team is always pleasant to work with. The features and functionality that might have been lacking when we 1st started using TUIO have been greatly improved. These new features have been immensely helpful to the staff who use the software AND for parents who pay their tuition/fees. I truly think they listen to their customers when it comes to adding new features.

The initial training was a slightly difficult as it was too fast paced for a 1st time learner and difficult to understand the French-Canadian accent of the trainer.

The software is easy to use and intuitive. Customer support is very accessible and typically has answers to questions in a timely manner. I've often used the chat when needing support and almost always I get the answer that is needed and when it is not I usually get a follow up when issues are identified.

Integration was not difficult at all and someone was always available if I had any difficulty. Perhaps a more comprehensive account interface might be a little easier. For example: Parent as the account holder and children listed under each parent instead of each child has their own account and is associated with each parent. I can describe it more if you wish to contact me.

It is close but not there to be called my one-stop shop. Hope to continue seeing new features being released.

Ease with which we can take care of all our invoicing and payment processing.

Have been giving feedback to the TUIO team re: make available enhanced ability to send emails to our clients directly. Currently using 'Mailchimp'. Other small features such as ability to 'Export' data from different tabs.

I have saved so much time. I love that parents have access to their information at all times and reports are generated automatically.

This product makes collecting funds so easy. I no longer have to chase customers for payments. Payments are automatically drafted or charged.

I wish more than one parent/guardian could have access and receive notifications.

Overall with have had a good relationship with TUIO. Both [SENSITIVE CONTENT] are very quick to respond to our questions with helpful answers.

This payment portal allows our parents to securely pay the tuition in a timely manner. They receive the invoices directly from the TUIO portal.

I wish our International parents were able to access the payment portal.

The experience has been excellent and exceeded my expectations.

The customer service is outstanding. My bookkeeper and I are extremely helped by the ability to run any report that we would like to. For the most part, it is a very intuitive system to use. The transaction fees are reasonable. The ability to use both a registration and an enrollment is helpful to our audience.

The only thing I would change is adding the ability to create a group, say the "1st grade" group of 14 students, so I can select that group and send an invoice to all 14 at the same time, instead of having to enter their names individually.

That we do not need to 'collect' money, your platform does that for us

That when payments don't go through or aren't approved there isn't a way to ensure we receive those monies

We are happy we have moved from a manual system to TUIO it saves us time

TUIO helps save time and it has helped us streamline our payments management

We are unable to process credit cards if a parent is at the center and wants to make a payment. The system has not been updated to add our EIN number to the invoices which is necessary for tax credits for parents. Also when we enter student details TUIO only generates invoice with one parent name so if the other parent wants to get a FSA credit from work they are unable to do so and we have to give them a manual invoice. Group messaging is not possible yet

Absolutely loving our experience wiht TUIO. It was the best thing we did to switch over our billign and admissions. The team at TUIO is so kind and supportive.

The software has made billing, admissions and operations so much more streamlined and manageable.

There aren't really any cons. At the moment we are waiting on TUIO to implement assigning forms to one child at a time.

I feel very happy with this product. Thank you!

The user graphics are good. Easy to find and learn.

None. I hope the parents' bank information can be share in different program.

Getting TUIO set up seemed to take a bit longer than figured, but the set-up team was very helpful, efficient, and available in every step of the process. The same can be said about their customer service, they are also very good, helpful, and commendable. There is always a quick response to any question or issue. The main reason we signed up with TUIO was to help with invoicing and payment processing, and TUIO has helped a lot with this.

TUIO has helped with invoicing and keeping track of payments, and payment processing. This was the main reason we signed up with TUIO, although we realize there are several other features that are available. The customer service is very commendable! We always receive quick responses to emails and chat.

Setting up programs and registrations in order to create invoices seems a bit confusing. But with that, the customer service is always helpful! Having to do everything online is a small drawback. Some parents have also expressed their desire for a phone app, instead of having to go to a website.

Easy to use, support is great respond quickly and always friendly and trying to help. Love Tuio!

Ease of use, no upfront fees and that fees are taken from the cutover as we are a school and would not be able to afford the system otherwise

The inability to link data, to see the student I’d - every time we need to pull new data to see the student ID. Hard to manage with pieces of information on different parts of the system - there should be a way to pull consolidated list with all system information

I love not having to chase parents for money as much.

I wish you could duplicate an existing program. Our programs are often very similar in dates and wording, so it would be helpful to just have to go in, duplicate a program, and update the pricing as needed.

Awesome!

I was new to TUIO and had to start from scratch. [sensitive content hidden] was there from the beginning. He took the time, many meetings to show me how TUIO worked. He always answers emails almost immediately. He is always patient, kind and easy to work with. I never had such customer service in all my years in the administrative field.

It would be nice if you guys did payroll. It would be nice if TUIO had more options in the reports.