1 EDI Source
About 1 EDI Source
1 EDI Source Pricing
Contact 1EDISource for detailed pricing information.
Free trial:
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Free version:
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Most Helpful Reviews for 1 EDI Source
1 - 5 of 64 Reviews
Alix
Verified reviewer
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2018
No better EDI software on the market
25+ years of EDI experience and this is the only product I've ever used and liked. I support other EDI customers using other software and this one is hands down the best of breed.
PROSThe software is very intuitive making it easy to query and find data. The mapping tool is the best I've come across allowing for highly customized mapping. With the scheduler, EDI can be run automated and unattended and will alert you if it needs help.
CONSThere is a reporting tool but you can't really create your own reports without help. Most times I just want to be able to export a line view to excel. That would be a nice value add.
HENRY
Financial Services, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
It works goodly
I does what it is supposed to do and seems to do it pretty well
CONSThe set up process had some hiccups with mappings going to wrong fields or being repeated. There was some issues setting up FTP with the partners
Reasons for switching to 1 EDI Source
Inovis was hosted on a very old server which we wanted to get rid of. We also wanted to use someone else's ftp to transfer the file instead of managing it ourselves. I choose other perspectives since there wasn't an other option and Inovis was not on the list.
Vendor Response
Thank you for taking the time to share your feedback, it's important to us. If there are any additional challenges that you are experiencing, please reach out, we are happy to address them.
Replied February 2024
Elena
Consumer Goods, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
1
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed February 2024
Run like the plague is coming
In my opinion we were sold a dream. The level of support is nonexistent. I would not recommend 1 EDI Source to anyone even if it were FREE.
PROS[sensitive content hidden] is the only PRO I can think of. He is friendly, knowledgeable and professional. He gets the job done and is patient enough to offer an explanation. He converses with you without making you feel like he's talking at you.
CONSOur account manager [sensitive content hidden] is not supportive nor responses. Reached out for business-critical information yet she never bothered to respond until I emailed her stating that she never responded. Instead, she opened up a support ticket on my behalf which I could have done myself. Turnaround time for support tickets is too long for both Tier 1 and 2. The portal is not user friendly, yet we are being forced to utilize it. The US is a serviced based country, yet human interaction is never on the forefront of the business.
Vendor Response
Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet your expectations, and we appreciate the opportunity to address your concerns. We are glad to hear that the consultant provided you with the level of service we strive for at 1 EDI Source. The issues you've experienced with our support system and account management are not the level of service we aim to provide, and we take your feedback seriously. We would like to make this right and discuss how we can better meet your needs. If you are willing to discuss this, we will reach out shortly to work towards a satisfactory resolution. Your feedback is important to us as we continue to improve our services and customer experience.
Replied February 2024
Paul
Financial Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
2
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2024
My revieww
Well designed application. uershlhdaefh a.kefc v
CONSDifficult to administer in changing infrastructure environment. No temp licenses.
Vendor Response
Thank you for taking the time to share your feedback. We understand the different challenges a hosted environment can present based on permission levels. We do offer temp keys and would be happy to discuss setting you up with a temp key. Please reach out if you would like to do so.
Replied February 2024
Kevin
Verified reviewer
Chemicals, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2018
overall excellent!
increased efficiency and functional department ownership of issues that are related to their respective departments.
PROSease of use, user friendly - can troubleshoot issues without spending too much time researching root cause. Overall the tool has a short learning curve and several functional departments can use the tool to review potential issues and correct them.
CONSThe tool is a little expensive but overall it provides value that is probably offset by the cost based on the comments i provided in the "PRO" section. We really don't have any "CONS" from the user community that utilize the tool.
