--- title: "A1 Tracker Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of A1 Tracker. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if A1 Tracker is a good fit for you!" source_url: "https://www.softwareadvice.com/scm/a1-tracker-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Project Management Software](https://www.softwareadvice.com/project-management/) / [A1 Tracker](https://www.softwareadvice.com/crm/a1-tracker-profile/) / A1 Tracker Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/crm/a1-tracker-profile/) Reviews [Alternatives](https://www.softwareadvice.com/crm/a1-tracker-profile/alternatives/) # A1 Tracker User Reviews ## Reviews summary - Overall rating: 4.9/5 - Total reviews: 81 ### Secondary ratings - Ease of use: 4.8/5 - Customer support: 5.0/5 - Value for money: 4.8/5 - Functionality: 4.7/5 ### Rating distribution - 5 stars: 70 reviews (86%) - 4 stars: 11 reviews (14%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - The robust nature of the A1 tracker, handling large amounts of data with minimal lag. - Within a few months of using the tool our business was able to start implementing new features using our admin rights. - A1 has proven itself as the best solution for our entering and using the data generated in our Claims and Returns departments. ### Most mentioned cons - There really is not an area for the person filling out the report to make a separate statement. - There is nothing I can really say that I do not like on the store side of filing a claim with A1 Tracker. - Our biggest issue is going over a data limit and needing to purge data manually instead of an integrated system to archive after a certain amount of years. ## A1 Tracker customer reviews Showing reviews 1-25 of 81 (page 1). ### Risk Management on Your Terms/Streamlining Operations and Unlocking Real-Time Analytics - Overall rating: 5/5 - Reviewer: Kimberly A. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered I’ve been working with A1 Tracker since 2017. When we first got started, their team didn’t just give us a generic manual; they provided hands-on training that was actually tailored to what my staff does every day. Having that personalized instruction, along with their video tools, meant we could take ownership of the system internally right away. The software covers a lot of ground for us. We use it for all our claims processing—everything from auto and workers' comp to more niche areas like garage keeper’s liability. We’ve also brought our asset and fleet management into the system, so we’re tracking maintenance records, DOT violations, and FMCSA data all in one spot. For our legal workflow, the litigation module helps us keep track of counsel, statutes of limitations, and settlement analysis. We’ve even integrated e-signature capabilities for settlements and internal documents, which has cut out a lot of manual paperwork. The analytics and AI components are very powerful, but they do require a bit of a learning curve. You really have to be intentional during the setup phase and understand your own data goals to get the specific output you’re looking for. It isn’t a "one-size-fits-all" tool, so you need to spend time configuring it properly. However, for the complex problems we can't solve on our own, the A1 team is great at collaborating with us. We meet with them quarterly and annually to stay caught up on industry changes, and they’ve been very creative in helping us build out custom modules like incident diaries and claims reporting portals while keeping our HIPAA-related data secure. In terms of the day-to-day impact, it’s made a big difference in our efficiency. My team can pull custom reports and view real-time charts for the executive board in a fraction of the time it used to take. Because there are portals for laptops and phones, my staff can upload documents or report data while they’re out in the field. Having the right tools in place has actually helped with our team’s work-life balance because they aren’t struggling with manual workarounds or outdated processes. It’s been a very solid, competitive investment for us over the last seven years. We expanded our system as our needs evolved, it’s a continuous discovery. When either us or A1 has an idea, we exchange thoughts and come up with solutions to problems we didn’t expect to resolve when first starting out. There is a lot to learn, and it’s worth it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The system is setup in a way that allows us to navigate and arrange layouts ourselves without incurring additional costs for every change. It is helpful to work with a vendor that doesn't "nickel-and-dime" for small adjustments and instead encourages us to handle implementation and training internally. We utilize their guided video training, but we also have the freedom to customize training for our specific team needs. The collaboration with the A1 team is excellent; we meet quarterly and annually to stay updated on industry changes, and their culture is very focused on the human factor. They are mindful of our business evolution and consistently provide creative solutions for complex problems that we can't solve on our own. #### Cons The system is very powerful, particularly the AI and analytics components, which means there is a learning curve. The primary challenge is ensuring you have a deep understanding of your own configuration to get the exact output you want. It requires an intentional setup phase to utilize the analytics properly, as it is not a one-size-fits-all configuration out of the box. You have to be clear about your data goals to ensure the powerful tools are giving you the right results. #### Reasons for choosing A1 Tracker The team and their passion for the product and the customer. The feature to consistently build the system to change with the needs of the organization and the changing area of Risk Management. --- ### Robust and suited to our changing needs - Overall rating: 4/5 - Reviewer: Sam L. - Verified reviewer: Yes - Industry: Insurance - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, very positive - as noted it is a robust system that functions largely to our needs. If there were a way to have multiple, different data grids simultaneously it would be close to perfect #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The robust nature of the A1 tracker, handling large amounts of data with minimal lag. Additionally, the customization ability allows us to tailor the system to our specific needs #### Cons What I like least is that we are unable to simultaneously have two separate data grids open for both claims and tasks, which then requires browser refreshes. #### Reasons for switching to A1 Tracker Greater functionality and reporting requirements --- ### A1 Review Great Product. - Overall rating: 5/5 - Reviewer: Kam K. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: April 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, I think this is a great program for our purposes, I think it could be even better if access the information required were a little less rigid, for example, when attempting to access an existing claim, there should be more options available to do this, perhaps customer name, product, or even allowing the option to simply select a new claim or an existing claim and seeing a list of available options to choose from would be a great start. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros A1 provides the insight required to track, access and execute next steps when dealing with customer warranty claims, it offers a comprehensive overview of the product a customer has registered along with the components for the product. at a glance warranty information and so much more. #### Cons Difficulty navigating through the system, there are no que's or hints that would assist a first time user or even an intermediate user, more information needs to be provided and an example offered to aid the novice user. Even better would be an instructed on line course that offered explanations for each section and feature. The more we empower the user, the better experience is had. --- ### BROWN TRUCKING - A-1 OVERVIEW - Overall rating: 4/5 - Reviewer: MICHAEL M. - Industry: Logistics and Supply Chain - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have found A-1 Tracker to be a very dependable and consistent products. No going down all the time. Their Internet Platform is very stable. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros SCALABILITY...IT GROWS AS YOU GROW. I LIKE THE HIVE METHODOLGY A-1 TRACKER USES AND IT CAN BE RETRO FITTED FOR ALL POSSIBLE OPERATIONS. #### Cons None Overall --- ### Great Custom Tool for Claims! - Overall rating: 5/5 - Reviewer: Joshua S. - Verified reviewer: Yes - Industry: Insurance - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. A1 is a very powerful claims management tool and the experience has been great. Within a few months of using the tool our business was able to start implementing new features using our admin rights. Any new ideas we had A1 were quick to pick up the phone to talk about how we can do it using our access or other options that may require development. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros A1 Tracker is very flexible and easy to customise to our needs. If there is something we can't do, the A1 team are quick to add new features and roll out. #### Cons Nothing specifically, the UI could do with an update but the tool itself works very well. Important to have a good admin of the tool within your business. #### Reasons for switching to A1 Tracker the product was not built for claims management and was very basic --- ### A1 Tracker claims management review - Overall rating: 5/5 - Reviewer: Shay S. - Verified reviewer: Yes - Industry: Banking - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [sensitive content hidden] and the A1 crew were always helpful and willing to help with any questions you may have. The program is very affordable for the features provided. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We used the program for claims management, and we liked the ability to customize the fields and pages to our liking. #### Cons I don't really consider it a "con" but certain customization capabilities can get a little deep and require a little learning curve. #### Reasons for choosing A1 Tracker Ease of use and customization as compared to a cookie cutter program --- ### Contract Specialist - Overall rating: 5/5 - Reviewer: ELIZABETH S. - Verified reviewer: Yes - Industry: Financial Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered I have worked with A-1 for over 9 years and am very happy with their system. They consistently keep in contact to ensure the module meets our needs. If not, recommendations are made and implemented as needed. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is easy to work in, and the A-1 staff are very helpful and revise the module as need without compliant of added expense, for the most part. Unless we are making drastic changes. #### Cons I have no complaints about this system. It has worked great for the Purchasing/Contracts Management needs. --- ### Outstanding Solution with ongoing support - Overall rating: 5/5 - Reviewer: Bill E. - Verified reviewer: Yes - Industry: Wholesale - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I think it is very safe to say that our experience with A1 has been terrific. The A1 team was patient with our growing pains and has stayed with us well beyond the initial implementation. Although we have not yet done so, A1 is a solution that our company is considering for other aspects of our operations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros A1 has proven itself as the best solution for our entering and using the data generated in our Claims and Returns departments. The company took the time to listen to how we were doing business and offered suggestions on how we could improve it without making huge changes. The information we have gathered since implementation has helped us identify issues before they became problems. The reporting flexibility outstanding! #### Cons Anything new is always difficult to fully accept so it would be hard for me to say that the transition was anything other than what it was... tough... at least at first. --- ### A1 Tracker - Great program, fantastic support! - Overall rating: 5/5 - Reviewer: Natalia B. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience with the A1 tracker was very positive. We used it for warranty registrations and claims. It was integrated into our other programs so we could process the claims seamlessly. I found that I enjoyed learning about the various functions and features that we could manipulate to make our use of the tracker easier. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that there are so many features and functions that can be customized to our organization's needs. The other benefit is the fantastic technical support and customer service from the A1 team. Prompt, helpful responses and follow up in each case. The A1 team really works with the customer to help ensure the tracker performs with their requirements in mind. That personalized approach is unbeatable. #### Cons Although it looks easy to use, I found it intimidating at first. Although, once I watched the video on how to use the tracker, it was very simple after that. Apart from that, no cons. Every issue we encountered was promptly rectified. --- ### Other Observations - Overall rating: 4/5 - Reviewer: Patrick C. - Verified reviewer: Yes - Industry: Retail - Company size: 5001-10000 employees - Product usage: Used monthly for more than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. As stated above it is easy to use and follow. It can normally be completed in less than 5-10 minutes for most claims. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is laid out so that it is easy to follow and input the information. It is also easy to input phots if necessary. #### Cons There really is not an area for the person filling out the report to make a separate statement. There is the claim summary and the Expectations set with customer. There is not an area for the report taker to make his/her own comments. Numerous times the customer will make a comment or just the way they state the problem leads to believe that the incident may not have occurred at this location. If there was a spot like: Other observations or something to that effect. --- ### A1-Tracker Review - Overall rating: 5/5 - Reviewer: Jose A. - Verified reviewer: Yes - Industry: Security and Investigations - Company size: 5001-10000 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2021 - Review source details: This review was submitted organically. No incentive was offered Very good and Very happy with it. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to used and can generate different reports for management. #### Cons the set up for different type of claims. They should work on getting more fields that apply to each type of claim. #### Reasons for choosing A1 Tracker more affordable. #### Vendor response Dear Jose, Thank you for your product review, we appreciate the opportunity to work with you. A1 Tracker supports the adding of custom fields per claim type using a feature you may not have used before (Field Display Mapping) as you started using the system with one 1 claim type. We would be happy to assist you by offering training on this feature so you can setup additional fields unique per claim type. Feel free to reach out using our Help feature. Thank you, The A1 Team Replied May 2021 --- ### Insurance - Overall rating: 5/5 - Reviewer: Mark P. - Verified reviewer: Yes - Industry: Insurance - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Extremely responsive. Good listeners. Fast response. Did not nickel and dime us when we needed to make adjustments #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use, ability to customize screens and data elements #### Cons I had no issues with anything offered by A1 #### Reasons for choosing A1 Tracker Flexibility, speed of installation, cost, web based service was also handled directly by A1, ability to customize, reporting capabilities --- ### Excellent Product, Customer Service, Setup, & Training - Overall rating: 5/5 - Reviewer: Mary S. - Industry: Insurance - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2018 - Review source details: This review was submitted organically. No incentive was offered Save money, time, and most of all frustration with trying to work on old software that no longer works. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We are fairly new to A1 Tracker and find it has many features and options beyond what we need. A1 assigned to us a dedicated implementation project manager who took the time to thoroughly analyze what we need out of the system for our claims management process. This analysis ultimately resulted in an on-site visit, which raised our confidence that this was the right product for us. We had to select a system on a small budget, and A1 was wiling to narrow down the features of the system so it gives us just what we need, without a lot of extra things or information that we don't need or use. The cost was definitely one of our considerations. This makes the software easy to work with, and efficient for us, which is especially helpful because we are not advanced computer users. The Dashboard is a great feature that let's us see critical claim information immediately when we login. Support is easy to access and we have found A1 very responsive to our requests, and they tend to find ways to make very quick configurations changes that tend to make our work easier, and reduce steps when processing claims. The ability to add many different costs for claim easily and attach multiple documents at once to a claim is very handy. The batch export feature that generates in our accounting system is probably the biggest time-saver for us. #### Cons I think A1 Tracker could add more creative and efficient ways to further customize the reporting Dashboard, navigation, and in general reduce steps to access deeper layers of information. Also the possibility to work offline would be helpful. Other than that, there's not much about this software that I don't like. --- ### Great product! - Overall rating: 5/5 - Reviewer: Jana C. - Verified reviewer: Yes - Industry: Retail - Company size: 5001-10000 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2020 - Review source details: This review was submitted organically. No incentive was offered Our experience has been great. Our need was a simple claims system, with ability to create reports. Done. We are now exploring the options of scaling back what we initially created given that we better understand our needs. Any issues we have encountered have been handled effectively and efficiently. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is very user friendly. I have used many claims systems and this is very customizable from simple to robust. It could easily fit any claims need. #### Cons There isn't anything that I don't like. Anything that I have asked for, A1 has been able to accommodate. The hardest part was the set up. #### Reasons for choosing A1 Tracker Mid-range cost for effective product. --- ### Great Product, Very Happy - Overall rating: 5/5 - Reviewer: Joe M. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: November 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I chose A1 Tracker to support my construction business because it looked like a good product during our initial demos and also came from another referral source. We like that it can be adapted to handle several different aspects of our business, including managing vendors, assets, contracts, risks, incidents, insurance, and budgets. We deal with a lot of subcontractors on job sites, and have many moving parts with people moving to different jobs and transporting equipment materials. The dashboards give us an excellent resource for viewing critical activities and due dates, contracts over budget or at risk of going over budget, or worse if there is a job site risk that could lead to damages or injuries. Also, having access to several modules that we would have to purchase separate products for is a real plus. #### Cons Switching software is not easy, but in the long run it's worth it. There are no cons to the software, but we did need to take time to study our business needs to really get the most out of our software investment. --- ### A1 Tracker - Overall rating: 5/5 - Reviewer: kristene T. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Great product and great customer service #### Cons None at this time, I'm able to get what I need from the program --- ### The City of Victorville considers A1 Tracker helpful, user-friendly, and capable - Overall rating: 5/5 - Reviewer: Bruce M. - Industry: Government Administration - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2016 - Review source details: This review was submitted organically. No incentive was offered We utilize A1 Tracker daily, to manage due dates and to record documents, primarily insurance-related, but also for our Projects. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Its ease of use, the flexibility of inputting data, and the "bug" free operation of A1 Tracker software. #### Cons We haven't had time to fully utilize A1 Tracker in all of its potential. --- ### A1 Tracker - Overall rating: 5/5 - Reviewer: rochelle w. - Company size: 11-50 employees - Product usage: Used unspecified for less than 6 months - Reviewed: June 2016 - Review source details: This review was submitted organically. No incentive was offered We selected A1 Tracker for contract, claims, asset, and project management because we found it to be a very robust and equally flexible software. We found it to be more than capable of handling many different scenarios we have to account for in our high-volume business, with complex workflow features, and a variety of users that are both internal and external. We initially thought we would have to search for several different software products to cover all of the requirements we have across our various departments. The integration between these modules in A1 Tracker has been very critical for us, and was a main decision factor in our choosing to go with A1 Tracker. We also found the crew at A1 to be quite competent with understanding our business requirements, and their willingness to invest enough foresight to make valuable recommendations proved to be very helpful toward our end result and how to best utilize the software. Although we don't require much support, we find that their customer support team is consistently responsive to our needs. Implementation went smooth, as well as data import from our older systems which were very outdated and archaic. Pricing of A1 Tracker is well within our budget. In fact, our software licensing and maintenance costs went down because we were able to consolidate other software packages together and replace them with other modules within A1 Tracker. As we continue to grow into the system, we discover new ways we can expand our usage of A1 Tracker to further streamline our operations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 --- ### We have been live with the product for six months and it works very well! - Overall rating: 5/5 - Reviewer: David H. - Product usage: Used unspecified for unspecified - Reviewed: July 2015 - Review source details: This review was submitted organically. No incentive was offered I gave the "ease of use" a 4 star primarily because the software is so flexible and the flexibility creates a certain amount of complexity during the design and implementation phases. For daily / routine use, it is very easy to use. We had a conceptual framework of how we wanted the software to work for three very disparate functions within the company. Chris and his team walked us through how we could tailor the software to meet each of these disparate needs. The end users correctly believe the software was designed to meet their unique needs. During implementation we had several "dry runs" to get the import just right. Training was very helpful for our internal super user / administrator who then trains the functional users. The SQL backend allows us to get data out in complex fashions. The routine reports meet the needs of daily users. Administration (add / modify users; security rights, etc.) is straightforward and the cloud based data is always there. Because we operate from multiple locations across the US, a user in HI sees the same data as a user in NJ, all of it in real time. I would recommend it highly. Priced right, excellent product, excellent support. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 --- ### Review for A1 Tracker - Overall rating: 5/5 - Reviewer: Darrall R. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used monthly for less than 12 months - Reviewed: July 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, great navigating, lot of options #### Cons sometime its slows down and freezes but maybe a computer issue on our end --- ### Stellar concept, stellar product, stellar service. - Overall rating: 5/5 - Reviewer: Mike H. - Product usage: Used unspecified for unspecified - Reviewed: June 2015 - Review source details: This review was submitted organically. No incentive was offered A few years ago we became serious about managing loss prevention (we manage taxi cab fleets and experience a generous number of incidents among our fleets). We hired a professional prevention specialist, but had no uniform or unified way to handle, store, and distribute the seemingly endless reams of information generated by these incidents. A1 Tracker has more then admirably filled the bill. It is a great example of great ROI for a cloud-based SAAS system which has evolved into the core of our accident and loss management. And the tremendous advantage of cloud computing have been repeatedly exemplified when local staff has nary a worry about maintaining databases, servers, patches, networking, anti-malware, etc., etc. What a relief! And Chris has been most helpful in all aspects of initiation and post-sale service. He or his staff continue to be instantly available in the rare occasions that we need assistance. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Business life has changed for the better! - Overall rating: 5/5 - Reviewer: Douglas S. - Product usage: Used unspecified for unspecified - Reviewed: June 2015 - Review source details: This review was submitted organically. No incentive was offered The A1 Tracker has made my work life so much easier since I started working with this program. As an insurance professional, there are so many details that need to be kept on top of at any given time. Anything from a claim that is in progress, to a follow up call with a client, to a client that is late in their payments, the Tracker offers a function for everything. Note being particularly strong with my program skills, not to worry. The service team for the Tracker are available to help all the time even for the most basic issues. I can use the most basic levels of service but I understand that the Tracker has much more to offer a business client. It is just a matter of taking the time to learn what else is available. Highly recommend this product for any business professional. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Great product & service - Overall rating: 5/5 - Reviewer: Lacy C. - Industry: Education Management - Company size: 1001-5000 employees - Product usage: Used weekly for less than 6 months - Reviewed: January 2019 - Review source details: This review was submitted organically. No incentive was offered I would look to A1 for future software needs. They were able to customize claims processing, reports, EOB's, and had a great training program. Whenever I log a support case, I get an immediate response from the same people that helped me set the program up. Knowing who I'm working with, and knowing that they understand my customized product is fantastic. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy to implement. A1 didn't waste any time during meetings. Were organized, to the point, and ready to go. The setup was solid, and they were easy to get a hold of, quick to respond, and created a product that worked the first time. #### Cons I do not have any concerns or complaints regarding the implementation or continued support of this product. --- ### Entertainment & Film Contract Management - Overall rating: 5/5 - Reviewer: Marina H. - Product usage: Used unspecified for unspecified - Reviewed: June 2015 - Review source details: This review was submitted organically. No incentive was offered We have used A1 Tracker for some time now for contract management processing, tracking, document management, and contact management in the film and entertainment industry. We as a company are not very experienced with software, but find the screens easy to use and access the information we need readily available. We don't need support often because the system is pretty flexible and can be adapted to suit our needs. However when we do ask for customer support, A1 Enterprise goes above and beyond. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Great product and company! - Overall rating: 4/5 - Reviewer: Jennifer S. - Product usage: Used unspecified for unspecified - Reviewed: November 2016 - Review source details: This review was submitted organically. No incentive was offered A1 helped customize our contract database. We use a request form that feeds into our database that can generate automatic contracts into a word document. This request and database has saved our company countless hours and we have a system for not letting anything fall through the cracks. Chris and his team have wonderful customer service and are always will to help fix small cliches if they arise. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 ## More reviews [Next reviews](https://www.softwareadvice.com/crm/a1-tracker-profile/reviews/?page=2) --- A1 Tracker Reviews, Pros and Cons - 2026 Software Advice