According to my overall experience, Aftership is a solution in tracking, shipping, e-commerce industry. Our business improved customer service level with the tracking automation of aftership and reduce our customer queries regarding order status. It is best for all types of businesses. Small businesses with less orders can go with free plan to save cost and can take the benefits of the most of the features for free.

This is tool which provided our business a huge growth with it's awesome tracking automation. By integrating with this software we could create our own brand tracking link or page with customized widget for our customers to track their orders easily. It is cost effective. You will get free plan to premium plans at best pricing. When it comes to real time tracking rate it scores high. With its API integration you can import your store orders automatically to aftership dashboard and it will sync data from courier partner automatically. You can choose tracking theme, colour. This is best for businesses as well as customers. It provides worldwide courier partners tracking facilities where customers can track their orders from any courier service provider. Another best feature is, it can automatically detect courier partner name from tracking number. API integration is super easy and starts working immediately. It has also mobile app where you can track your orders and it notifies automatically on every new update on orders. After implementing this we could provide our customers a great experience in tracking orders, order notification over sms and email, etc. It's shipping feature also have great efforts towards the growth of businesses. I have mostly used aftership for tracking solution and I like this the most.

Customer support needs to be improved. In shipping features it needs to focus on pricing. Apart from that I have never found any complain to this tool.

I would like to thank [sensitive content hidden] for providing excellent service today. Keep up all of this and you will gladly be rewarded for all of your kind efforts.

I like how they are always willing to assist

The trial end date time when it ends and you cat use

A good customer service team would realise they have limitations in their software and not turn down a £40k customer - however the customer service team don't care. They just want your money.

The UI is pretty but otherwise useless. That's all.

They have a seriously buggy integration which you can't troubleshoot yourself. They have a problem with things called "Carrier slugs" which even when used correctly are not 100% correct. The result; if you upload a CSV of say 10,000 tracking numbers you may find that 9,000 of them get allocated to random/incorrect couriers. Numbers allocated to incorrect couriers cannot be modified manually or through CSV meaning you are paying for a broken number. In the above example that's a cost of $800 for nothing.

Support is quick and able to get into meetings and solve issues at any time of day

I didn't find any cons in aftership. Thanks

The customer service is brilliant. I have spoken to Jai and a few others and they've always replied very quickly and resolved my issues.

It would be nice if more templates and features were available in the free package.

I was very satisfied (and have been) with AfterShip's customer service team. They always provide a solution in a quick, timely, and courteous manner. Kudos!

No complaints! Everything I requested for needs is fulfilled by AfterShip.

Everything is fine so far espacially the free trial period.

It makes my hob a lot easier by automating the orders.

The prices being higher than the expected.

easy to use, great support from the team

No cons found, very friendly for user. I reccomend to any shopify store owner.very good!

The UIUX is very user friendly. Easy to set up

Still in the process of checking the app.

Great Service

Customer Support is fast and great. Solved my issue within seconds

NA, i havnt been using it long enough to answer this questions

[sensitive content hidden] did a wonderful job, thank you so much!

Nothing yet, it has worked for my needs so far

The app worked as it was supposed to, but the pricing changes were frustrating and caused me to leave.

I loved how Aftership was starting to incorporate everything into one app. Order Lookup and Tracking for customers, a branded tracking page, notifications, back-end analytics as well as estimated delivery timeframes.

Over the course of using this software, Aftership changed its pricing model. This was frustrating because I was grandfathered in, however, I needed to scale back my plan with them. In looking to scale back my plan it would have been more expensive to downgrade the quota due to the new pricing model. Also, several features of the software got restricted unless I upgraded to a more expensive plan.

It is a very good app that I recommend. My experience with the platform to date has been good. They handle their business well on a scale of 1-10 I’d say a 9.

Aftership is a very easy to use app and integrates quite well with shopify and ecwid. It allows you track any shipment from a fully registered carrier as long as you’ve activated the carrier from the aftership backend the tracking number issued will work. it has an easy to use interface and also a sweet tracking page display that can be customized with your actual company logo and company brand colors. I truly recommend to those running’s e-commerce businesses. They have a good customer support base who answer all related questions and also help with integration issues

My major downside was the limitation. You can only track a certain number of orders per month on the free plan but more than that you would have to pay for it

My overall experience has been great! I am used to spending too much time being passed from department to department for other things and it has been refreshing that all my chats so far have been resolved in 10-15 max.

I like this software above others because it is relatively simple to integrate with my online store and the customer service is available 24/7 and always very helpful and courteous. I also enjoy the amount I can do without a paid plan which is always helpful.

I feel that the free plan is great and exactly what I need, and I am sure anything else is readily available with an upgraded plan.

Great

My most recent experience with Support Chat at Aftership was awesome. [sensitive content hidden] took time to ensure that the information regarding the compatibility of the new version 1.17.0 to Wordpress 6.2.2 is conveyed accurately. With this information, we went ahead to update the new version as tester with a surely guarantied support in case of issues. Really appreciated!

Not yet seen after using it for over 2 years

Everything.And the support is always there! Special thanks to [sensitive content hidden]

All perfect. I dont have any con to talk about

I can now implement my customers labelling woes very easily from a single API. The labels produced by their system have never failed (DPD UK)

Does what it says on the tin, got it running via API in less than a day. Customer support is great - thanks to [sensitive content hidden] for really sorting a tricky probelm out.

Sometimes navigating around the app will open several tabs, no big deal.`

100% uptime. easy to setup. integrations with eBay and Magento covers all we need

Had only 1 issue for 8 last years. eBay mail service breaks aftership template some time.

I LIKE EVERYTHING ABOUT AFTERSHIP I HAVE BEEN USING SINCE IT WAS LAUNCHED

IT HAS BECOME EXPENSIVE AND WHATSAPP INTEGREATION IS NOT FOR SMALL COMPANIES

When I reached out for support, I had quick assistance from the agent and was able to get my issue resolved.

When I reached out for support, I had quick assistance from the agent and was able to get my issue resolved.

In regards to package information in the dashboard it would be nice to see the recipient name.

A+ - love working with these guys/gals.

We use their pop-up for new customer discounts and have had a great experience working with their service team, to get it setup just as we need it!

N/A - we've had no issues with them. They're responsive on chat and very friendly to work with.

Return Center + Follow up integration within the website

Difficulties in set up of exchange in Return Center

Outstanding. Been using them for years.

Simply extremely useful and user friendly. I also love to be able to use the branded page with our company name and tracking status page to send to customers when we want them to track one particular shipment.

Currently (March 2023) the Android App and the Web Browser do not(!?) share the database, forcing you to manually enter shipments in each if required/desired.

Aftership has many advantages compared to other platforms. It is always updating and new implementation that is quite easy to use and useful. Multiple carrier options and great for e-commerce that operates internationally.

With many updates, there can be issues with already setup integrations but with the customer support's help, the issues are quickly fixed.