The sales and support team are great to deal with from implementation to the odd questions either from our drivers or office team.

The ability to invoice closer to delivery date as there is no waiting on paperwork to be returned to the office. A reduction in administration hours dedicated to invoicing has resulted in substantial cost savings. Third party add-ons gave us the ability to customise the proof of delivery docket into a professional looking document that the customer receives straight after the load has been completed. The ability of contactless proof of delivery is great during COVID and also for remote tip offs when a customer is not onsite is also handy especially with the photo of the delivery on the POD docket. This program is now our point of contact for all document storage relating to deliveries as all dockets on delivery and pick up are now stored in Allotrac and easily accessible should our customer require a copy or for our own reference. Allotrac also aids in our COR measures as contractor documents are stored and expiry dates give rise to notifications when the are due. Fatigue alerts, daily checklists, mass and speed alert features in Allotrac form part of our compliance program.

Some reports require submission and it becomes available the next day. Would be handy if this was available instantly.

Very satisfied. The team at ALLOTRAC great to work with. Though a young crew they have developed quickly coming up with solutions to manage our complex operational requirements. They have a "We will find a way" attitude which is great as nothing is in the too hard basket. They are always open to suggestion on how to improve the functionality of the system and overall user experience. Passionate about what they do and professional in their approach. The lead team actually leads from the front and heavily involved in the solution design and statement of work.

The application itself is user friendly within which a user can set their own customized working screen. Easy to connect to other applications like Port Connect and One-Stop. The Drag and Drop function for allocation of jobs to the trucks is great. The despatcher knows exactly what job the trucks are on at any given point of time. The mobile app for the drivers is best in class as the data flow between the system itself and the mobile app is instant. ALLOTRAC uses modern technology like API, Webhooks and Flow which makes data handling and flow seamless. The most important thing to take on board here is their AGILE approach to changes and or adding new features to the existing environment.

While its a transport management system it does not support the end to end process with the added feature of a finance system. It does not support components like FAF and GRI or tiered rating. The pricing method does not support contract validity periods. However its work in progress.

Real-time track and trace of customer orders,

~ Ease of use and the speed in which we were able to "Go Live" ~ Up-time of the system was reliable.

~ The ability to get non-standard features implemented needs to be improved. ~ The screen visuals could be improved (if you compare Uber as a benchmark.

Allotrac have been a major help in helping our team perform their daily tasks and have made them keen to suggest the introduction new features, after seeing suggestions appear after upgrades. Although meeting deadlines has been a challenge, the product is robust and our Project and Support interactions have been pleasant and professional. I would recommend the Allotrac system to Transport, Courier, and Freight Forward companies both FCL and LCL.

Allotrac software has a full existing suite of features, but I chose the solution due to the agility of the company to add and customise features to suit our industry. The system is intuitive and screen views are user customisable, and the Helpdesk team are knowledgeable and helpful. The mobile app is best of breed, with instantaneous job updates and MAP app integration. Integration uses modern technology, API and Web hooks, and was well documented.

With many new features, the user guides for the main system are lacking (although the mobile app guide is good). Finance system processing and integration is a work in progress. and does not support FAF (Fuel Adjustment Factor), GRI (General Rate Increases), or activation and expiry dates for pricing.

Great team to deal with, very responsive and positive company.

Very easy to learn, Software was the only system that could be tailored to our particular industry, Cured a number of compliance issues.

Viewing addresses on input screen, parameters need change to allow more characters to be viasble. can be difficult to load addresses on occasion

Relatively easy to use. Drag and drop features very simple to use. Allotrac listened to what we needed and adapted their program to suit. Took a little while, but they came through. People in their help department are some of the best to work with - always willing to help.

We run multiple fleets. Need to be able to move the vehicles around in the Reorganiser page so we can group similar vehicles together. They are just in the order they are added which can be difficult to work with. Reorganiser page - when you refresh, it takes you back to today's screen. You need to always edit to go back to the screen you are working on. This is very difficult and time consuming when working over 2 months. It would be great if it just kept you on the date you were working on, or had an easier way to navigate between dates.

Allotrac is such easy software to use, we love it from what we were doing (manual paper dockets!). It didn't take very long to pick up on and understand which was the great part. The training that was also supplied was more than excellent. The simplicity of use with allocations and tracking is fantastic. Having POD & POP's at our finger tips is wonderful as well.

The only thing that Allotrac didn't unfortunately work with was our bin jobs. Unfortunately the software does not track our bins and that was a necessity for us as it is import to know where all those assets are.

With all the functionalities combined there is 2 main savings : 1) time and 2) money

importantly it integrates with my accounting software (xero) , it is relatively easy to use , my drivers do like using the program. the amount of different reports that can be generated is also good

There is no "instruction" booklet or reference guide for all the different functions within Allotrac for training or reference purposes. New functions when updates within allotrac are not communicated so you dont know what updates or improvements are in place.

Very happy at the moment

Integration with Zero, Ease of use for New drivers

Taking a long time for adding some programs

We have worked with the developers of allotrac from its inseption and have found them to be very responsive to our needs

Its automation allows us to become a streamlined operation eliminating paper and human error

the split loads feature has given us a bit of grief

My experience with Allotrac has been very good. They are are very helpful team and if you have issues they will address them quickly. The support team are excellent. The first implementation was not so good but when we implemented the kiosk we saw a huge improvement and what was in scope was provided to the deadline.

Easy to use. Very easy on the eye and to managers who do not use it often they can understand it easy with the different colour tiles

When creating a run you cannot select multiple tiles you have to select them one by one. The reports are not very good. Cannot build reports and when trying to get info out of the system is difficult

We were looking for software that would eliminate the need of our employees to write out thousands of consignment notes by hand. Allotrac has not only simplified that procedure it has helped us do what we do best ... Which is to run our business!! From the task of the entering of jobs all the way thru to invoicing Allotrac is the only way to go...

The charging docks need some work, we are forever changing them over to enable wireless charging...

Ease to upload info into the system. Ability to create new compulsory inductions for drivers so that we can't send the wrong people to certain jobs.

Inability to search and narrow down and view certain fields, ie Inductions of all drivers. I would like to type in a key word and see availability of eligible crews.

great experience, particularly with the people.

The data that the system is able to generate and capture in the back ground

Getting older drivers to understand how to use a devise can be difficult, but this is the nature of technology and not as a result of the system itself.

The service provided by [SENSITIVE CONTENT HIDDEN] has been exceptional - he has been extremely supportive throughout the roll out of this system.

The easy tracking and scheduling functionalities

The lack of instance reporting functionality but I believe this will be enhanced in the upgrade.

Scheduling feature, interface, implementation went smoothly, representatives were very professional.

Some parts Still in development, system will take time to be integrated in our company system--this may cause delays

The Allotrac application is customised to suit our business needs and operations. It provides us with real time visibility into our transport assets. The data availability is helping us save money in our operation

It made us clean up our internal information. Near enough was no longer good enough. Forcing change through an organisation is always difficult