About Appian

Appian’s fleet routing and scheduling, dispatch and visibility solutions are dedicated to improving transportation operations and providing a customer-driven delivery experience. From a retailer/manufacturer with a private fleet or a service company striving to provide a superior customer experience, a carrier focused on last mile efficiency and customer service or a shipper making sure their transportation costs are in line with the market, Appian solutions are here to help. Built on a trusted commercial vehicle road network and routing optimization engine, private fleets, carriers and shippers can leverage our solutions to streamline their entire operational workflow. Confidently make smarter last-mile routing decisions with integrated solutions built on thirty-year t...
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Routing Management View

Appian User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

4.5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 13 reviews

User Profile

Michael

Mi Windows and Doors

Verified reviewer

Company size: 5,001-10,000 employees

Industry: Building Materials

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.

Ease-of-use

4

Value for money

5

Customer support

5

Functionality

5

Reviewed July 2020

Appian

Once set up it did all that was promised and more

Pros

Appian has been a very good tool for my company.

Cons

All good, nothing to complain about. As with all tools it took time to adjust.

Daniel

Alsco

Verified reviewer

Company size: 1,001-5,000 employees

Industry: Textiles

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.

Ease-of-use

4

Value for money

3

Customer support

3

Functionality

4

Reviewed July 2020

Review

the program has been very helpful and highlighting where our delivery inefficiencies are and providing us the tools to mitigate them. Provides a great visual representation of customer layout across the map which also highlights potential areas to focus sales on.

Pros

That they were able to adapt it to you business model. what we do is not your traditional delivery cycle and they were able to adapt the program to make it work for us. it has been very helpful since. for the most part it is easy to use.

Cons

there are little features i would like to see added to the software which would make it faster and easier and i have been told it is being worked on so this is good. i look forward to getting them installed.

Melissa

Penske Logistics

Verified reviewer

Company size: 5,001-10,000 employees

Industry: Logistics and Supply Chain

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.

Ease-of-use

4

Value for money

4

Customer support

4

Functionality

4

Reviewed July 2020

Direct Route / Resource Pro

Pros

It's great for dedicated fleets or private fleets.

Cons

Some of the inconsistencies between what we were told it does vs. what it actually does.

Reasons for choosing Appian

Appian was the only company that offered a tool that could do fleet resource scheduling for an entire week at a time.

Stuart

Medosweet Farms

Verified reviewer

Company size: 51-200 employees

Industry: Food & Beverages

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.

Ease-of-use

4

Value for money

5

Customer support

5

Functionality

5

Reviewed July 2020

Appian For Medosweet Farms

Pros

The product is simple to use and shows immediate results and impact of the choices made while routing. The interface can be customized to best fit your configuration. Drivers love the DR Track website.

Cons

There are some aspects that feel a little bit clunky and requires too many key strokes, but the product as a whole seems to have very little issues so far.

Calvin

TQ Logistics

Verified reviewer

Company size: 201-500 employees

Industry: Transportation/Trucking/Railroad

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.

Ease-of-use

4

Value for money

4

Customer support

5

Functionality

5

Reviewed August 2020

Great for easing dispatch scheduling

Pros

I love the ability to foresee driver hours in advance. that give me the flexibility to even the loads among drivers.

Cons

I feel Resource Pro could be more user friendly. it is currently a ton of steps to learn to use it properly.

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