--- title: "Conga Contracts Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Conga Contracts. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Conga Contracts is a good fit for you!" source_url: "https://www.softwareadvice.com/scm/apttus-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Contract Management Software](https://www.softwareadvice.com/contract-management/) / [Conga Contracts](https://www.softwareadvice.com/scm/apttus-profile/) / Conga Contracts Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/scm/apttus-profile/) Reviews [Alternatives](https://www.softwareadvice.com/scm/apttus-profile/alternatives/) # Conga Contracts User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 75 ### Secondary ratings - Ease of use: 4.2/5 - Customer support: 4.3/5 - Value for money: 4.1/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 36 reviews (48%) - 4 stars: 31 reviews (41%) - 3 stars: 6 reviews (8%) - 2 stars: 1 reviews (1%) - 1 star: 1 reviews (1%) ### Most mentioned pros - Its intuitive interface and comprehensive contract management features have enabled us to streamline our contract processes and save time. - The ability to track and store contracts, create templates, and manage sales contracts have been particularly beneficial. - A flexible and incredibly configurable and capable contract management system, with good collaboration options. ### Most mentioned cons - Conga templates are not easy to design. ## Conga Contracts customer reviews Showing reviews 1-25 of 75 (page 1). ### Conga has one of the best support structures out there for apps we use in Salesforce - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Financial Services - Product usage: Used other for less than 6 months - Reviewed: May 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Being able to take data from Salesforce and auto populate forms and choosing the correct for is great. #### Cons Can be a bit combursome to format perfectly as there is no preview of how it will look without running it in Salesforce --- ### Conga Review - Overall rating: 4/5 - Reviewer: Greg F. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: March 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very flexible, not real easy to lean, good support #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Flexibility for when we modified the flow for contract reviews by differencing departments. #### Cons Difficulty to learn the full set of features of the system. #### Reasons for choosing Conga Contracts Flexibility , support, follow up by sales group --- ### Conga is unethical and has no culture of customer service! - Overall rating: 1/5 - Reviewer: Robin C. - Industry: Consumer Goods - Company size: 11-50 employees - Product usage: Used other for less than 2 years - Reviewed: January 2019 - Review source details: This review was submitted organically. No incentive was offered Do not recommend - do not trust. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing. Having decided not to use it we accidentally renewed (internal communications error) and once we realized our mistake they refused to refund an entire annual years contract. This was despite the fact that they could see that we had never used the product. #### Cons I am dumbfounded at their approach to customer service. They have adopted a stance of "we have your money, you should have read our terms" approach. Be warned, once they have your money that's it! --- ### Easy to use and intuitive contract management tool. - Overall rating: 5/5 - Reviewer: Dena C. - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: May 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I love how customizable Conga Contracts is. We are able to easily and rapidly adjust the system to meet our ever changing business needs. #### Cons I wish system enhancements would come more quickly. Customer's regularly identify system enhancements that would improve system functionality and usefulness but Conga's decision on whether to implement those enhancement requests tends to take awhile. --- ### Game Changing Solution - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Biotechnology - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered I’ve been a Novtaus/Conga Administrator and developer for more than 4 years now, for multiple companies. Conga Contracts’ ease of implementation, ability to automate and track processes, and report to a granular scale has been life changing. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Conga Contracts has been able to drastically increase the efficiency of Nimbus’ processes for requesting, approving, negotiating, executing, and storing and tracking agreements. What used to take 6-8 people about a week to execute a simple NDA now takes 1-3 people a day or two, sometimes less. #### Cons Not really a con, but the system doesn’t automatically integrate with other systems or repositories, but Conga’s API and integration add-ons will easily solve that. --- ### Increased efficiency with better customer customization! - Overall rating: 5/5 - Reviewer: Jacquelynne M. - Industry: Performing Arts - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We are looking to solve the problems we have with nationwide contracts that are negotiated annually with 60% returning business and 40% new. Contracts would allow us to move from an individually crafted-from-scratch version of excel/word docs to a more cohesive and professional arrangement. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to visualize the contracts with the higherarchy taken into co side ration saves vast amount of time. From the intuitive layouts to the customization, contracts are easy to assemble and user friendly. #### Cons There is a learning curve for new users and a need to embrace the entire Conga suite to really make the most of your products, but with patience and by utilizing their resources, it is all manageable. --- ### Awesome Automated Contract Management Tool - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered It's been pretty good minus the pain points listed above. I greatly appreciate the time I get back by using automated templates, which allows me to spend my time on more complex agreements with specialized language. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The ability to generate agreements based on customized templates using a generation wizard. #### Cons The lack of support with implementation, the length of time to correct new errors caused by system updates, the amount of time required to customize templates and workflows. --- ### Conga Contracts - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Biotechnology - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered It is a great tool that allows my company to manage our contracts, find documents and complete the end to end process. The support team is amazing and the ability to use where ever you have an internet connection is very helpful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is easy to use, easy to configure and is constantly being updated to bring more functionality to allow users to work smarter. #### Cons The reporting needs to be a bit more flexible and easy to use. It is being updated but it still could be better. --- ### Conga Contracts Rocks - Digitial Trasnsformastion in Action - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used weekly for more than 2 years - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered Fantastic user experience, easy redlining, approvals, etc #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Simple contract negotiations, redlining, approvals and tracking #### Cons Speed could be faster, but not much else and AI is still learning --- ### Congra Contracts Takes Time to Learn - Overall rating: 3/5 - Reviewer: Tim H. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: October 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have integrated our paperwork into a central source that we send to customers at the same time, which is a significant improvement. It's helped us save time and energy. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 3/5 #### Pros It has helped us to integrate our registration documents and recommendation proposals, which is a significant time savings. #### Cons It took a while to learn how to use it properly and it can at times be somewhat clunky and cumbersome. --- ### Velocizza la firma dei contratti - Overall rating: 4/5 - Reviewer: Alessandro F. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 201-500 employees - Product usage: Used weekly for more than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Esperienza nel complesso positiva. Lo utilizzo nell’esperienza lavorativa corrente in qualità di Account Manager e l’ho utilizzato in altre sue esperienze lavorative come Business Developer per inviare contratti da firmare in digitale. In entrambi i casi ben integrato al crm Salesforce. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Ottimo per il fatto di poter essere integrato a crm noti come Salesforce , dedicati alla vendita, e inviare contratti firmabili digitalmente. Questa funzione velocizza di molto il ciclo di vendita. #### Cons In alcuni casi qualora dovessi generare più volte un contratto, non si riesce a comprendere la cronologia dei contratti stessi e delle modifiche per distinguere uno dall’altro. --- ### Conga Contracts = Ease of Use and Administration - Overall rating: 5/5 - Reviewer: Pamela M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used weekly for less than 2 years - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered Overall, the experience has been amazing. The support and deployment of the product was seamless. From there, it was easy to maintain and grow. We are looking to expand it across more of the business and use Orchestrate to do so. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of contract generation, customization, and process management. One key aspect that our teams love is that the Conga Contracts redlining functionality works regardless if the client/user has Word track changes enabled. Contracts will still catch any and all changes. This is a life saver! #### Cons I would love to see the capabilities increased! I understand that with Orchestrate, you can code in more automation. It would be great to see these bundled! --- ### has been awesome - Overall rating: 5/5 - Reviewer: Bart H. - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have loved them from day one. was recommended by a developer and I have been happy since day one. A little difficult at first if you are not used to embedding fields in a word doc but once you get that, it is cake. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Very fast, customizable, efficient. #### Cons a little difficult on the front end but then, no worries. VERY good customer service --- ### Apttus review - Overall rating: 4/5 - Reviewer: Matt D. - Industry: Computer Software - Company size: 10000+ employees - Product usage: Used weekly for more than 2 years - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I would highly recommend the tool. Much better than building quotes in Word (which I had to do before APTTUS) #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros I always found APTTUS to be a good tool. It allowed you to easily build contracts/quotes. You could also save templates of orders that you used a lot so you didn't have to type in each sku and configure from scratch each time. Integrated with Salesforce well. #### Cons It could be buggy sometimes, but it was always fixed within a day. --- ### conga contracts - Overall rating: 5/5 - Reviewer: Shelly h. - Verified reviewer: Yes - Industry: Machinery - Company size: 10000+ employees - Product usage: Used daily for less than 12 months - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered very good #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros like the ease of the system and the tracking capabilities #### Cons the work flow was hard to get adjusted to --- ### New to the system - Overall rating: 4/5 - Reviewer: Ana D. - Verified reviewer: Yes - Industry: Financial Services - Company size: 201-500 employees - Product usage: Used weekly for less than 12 months - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered We are working on redesign the system, which at the moment it is not used effectively on the department I work on. Once I have a better understanding of the system I’ll be able to provide more valuable feedback. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros It’s customizable. But I’m still learning the system. #### Cons It’s not intuitive, people who don’t use the system daily have a hard time navigating through it. --- ### Contract Management Software Review - Overall rating: 5/5 - Reviewer: Michele R. - Product usage: Used unspecified for unspecified - Reviewed: August 2009 - Review source details: This review was submitted organically. No incentive was offered You can ask anyone in our office, and you will get the same answer. We absolutely love Novatus and don't know what we would do without it. The staff at Novatus is always freindly and helpful. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Pros Competitive pricing; extremely user friendly; great reporting features, you don't need to be a computer guru to run reports; very simple set up; we couldn't ask for better support and a great number of recommended changes are incorporated in software upgrades. #### Cons This is a very difficult answer to come up with, I guess the only thing I can comment on is the initial transfer of information. We had a few glitches, but they were easily found and corrected. --- ### Handles the entire contract process, flawlessly - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Financial Services - Product usage: Used weekly for less than 6 months - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Conga Contracts allows us to manage our loan-deals entire lifecycle from Application and Credit Approval to Contract to Payouts in Salesforce. Delays related to a missed email or laborious line-by-line comparisons of two Word docs are something we no longer have to worry about when our Credit team are awarding Loans. When the contract is ready, signatures are a single click away. #### Cons Not enough documentation regarding it's use, there is some, but so many powerful features are left for "self-discovery". --- ### Sr. Manager - Overall rating: 5/5 - Reviewer: Kathy D. - Product usage: Used unspecified for unspecified - Reviewed: September 2010 - Review source details: This review was submitted organically. No incentive was offered A++ product and management team! #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Pros Very robust tool and extremely easy to navigate. The functionality of the tool is pretty impressive. The tool can be used to monitor the contractual obligations of all kinds of contracts. #### Cons When I think of the Novatus's contracts management tool only wonderful thoughts come to my mind. Therefore, I can ONLY rave about the product and Novatus' very professional management team. --- ### Novatus Contracts Management System - Overall rating: 5/5 - Reviewer: Alice K. - Product usage: Used unspecified for unspecified - Reviewed: March 2010 - Review source details: This review was submitted organically. No incentive was offered Strongly recommend. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Pros The system has been easy to implement and use, and the training and support have been stellar. We have had a rapid and almost painless migration to the system, and user adoption of the advanced features (reporting, workflows and contracts building modules) has progressed more rapidly than we expected. #### Cons Really very pleased. --- ### Good contract mgmt tool - Overall rating: 5/5 - Reviewer: Todd D. - Product usage: Used unspecified for unspecified - Reviewed: October 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. use for contract management - simplifies the process and keeps the process moving without manual intervention #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros ease of use #### Cons there are aspects we do not leverage, as there are many competitiors - more of an internal issue than prodduct. could use more account management to help leverage other features --- ### New and Excited! - Overall rating: 4/5 - Reviewer: MeLisa B. - Verified reviewer: Yes - Industry: Financial Services - Company size: 201-500 employees - Product usage: Used other for less than 6 months - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Save time energy and money! We are new, but are excited to transform the process and make a real change! #### Cons Implementation is always a hurdle, but Conga does their best to make is painless. --- ### Intuitive tool - Overall rating: 5/5 - Reviewer: Odrick D. - Verified reviewer: Yes - Industry: Financial Services - Company size: 10000+ employees - Product usage: Used monthly for less than 12 months - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered Increased efficiency #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Flexibility to change the flows as needed #### Cons Not having record level security. Ability for the user to share single documents easily --- ### Could do better with back end support - Overall rating: 3/5 - Reviewer: Mark P. - Product usage: Used unspecified for unspecified - Reviewed: October 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My business ids based in Australia and we have found the support difficult to connect with and there is less than satisfactory local help Other than that the product has lived up to expectations #### Ratings breakdown - Ease of use: 2/5 - Customer support: 2/5 - Functionality: 4/5 --- ### Is a good soft - Overall rating: 4/5 - Reviewer: sebastian M. - Product usage: Used unspecified for unspecified - Reviewed: October 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Work with it a few times before in my other job, works good and its easy to use I recommend it in a 100%.. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Vendor response Thank you for your review! Replied October 2016 ## More reviews [Next reviews](https://www.softwareadvice.com/scm/apttus-profile/reviews/?page=2) --- Conga Contracts Reviews, Pros and Cons - 2026 Software Advice