--- title: "Conga Contracts Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Conga Contracts. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Conga Contracts is a good fit for you!" source_url: "https://www.softwareadvice.com/scm/apttus-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Contract Management Software](https://www.softwareadvice.com/contract-management/) / [Conga Contracts](https://www.softwareadvice.com/scm/apttus-profile/) / Conga Contracts Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/scm/apttus-profile/) Reviews [Alternatives](https://www.softwareadvice.com/scm/apttus-profile/alternatives/) # Conga Contracts User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 75 ### Secondary ratings - Ease of use: 4.2/5 - Customer support: 4.3/5 - Value for money: 4.1/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 36 reviews (48%) - 4 stars: 31 reviews (41%) - 3 stars: 6 reviews (8%) - 2 stars: 1 reviews (1%) - 1 star: 1 reviews (1%) ### Most mentioned pros - Its intuitive interface and comprehensive contract management features have enabled us to streamline our contract processes and save time. - The ability to track and store contracts, create templates, and manage sales contracts have been particularly beneficial. - A flexible and incredibly configurable and capable contract management system, with good collaboration options. ### Most mentioned cons - Conga templates are not easy to design. ## Conga Contracts customer reviews Showing reviews 1-25 of 75 (page 1). ### Conga has one of the best support structures out there for apps we use in Salesforce - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Financial Services - Product usage: Used other for less than 6 months - Reviewed: May 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Being able to take data from Salesforce and auto populate forms and choosing the correct for is great. #### Cons Can be a bit combursome to format perfectly as there is no preview of how it will look without running it in Salesforce --- ### Conga Review - Overall rating: 4/5 - Reviewer: Greg F. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: March 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very flexible, not real easy to lean, good support #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Flexibility for when we modified the flow for contract reviews by differencing departments. #### Cons Difficulty to learn the full set of features of the system. #### Reasons for choosing Conga Contracts Flexibility , support, follow up by sales group --- ### Conga is unethical and has no culture of customer service! - Overall rating: 1/5 - Reviewer: Robin C. - Industry: Consumer Goods - Company size: 11-50 employees - Product usage: Used other for less than 2 years - Reviewed: January 2019 - Review source details: This review was submitted organically. No incentive was offered Do not recommend - do not trust. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing. Having decided not to use it we accidentally renewed (internal communications error) and once we realized our mistake they refused to refund an entire annual years contract. This was despite the fact that they could see that we had never used the product. #### Cons I am dumbfounded at their approach to customer service. They have adopted a stance of "we have your money, you should have read our terms" approach. Be warned, once they have your money that's it! --- ### Easy to use and intuitive contract management tool. - Overall rating: 5/5 - Reviewer: Dena C. - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: May 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I love how customizable Conga Contracts is. We are able to easily and rapidly adjust the system to meet our ever changing business needs. #### Cons I wish system enhancements would come more quickly. Customer's regularly identify system enhancements that would improve system functionality and usefulness but Conga's decision on whether to implement those enhancement requests tends to take awhile. --- ### Increased efficiency with better customer customization! - Overall rating: 5/5 - Reviewer: Jacquelynne M. - Industry: Performing Arts - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We are looking to solve the problems we have with nationwide contracts that are negotiated annually with 60% returning business and 40% new. Contracts would allow us to move from an individually crafted-from-scratch version of excel/word docs to a more cohesive and professional arrangement. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to visualize the contracts with the higherarchy taken into co side ration saves vast amount of time. From the intuitive layouts to the customization, contracts are easy to assemble and user friendly. #### Cons There is a learning curve for new users and a need to embrace the entire Conga suite to really make the most of your products, but with patience and by utilizing their resources, it is all manageable. --- ### Awesome Automated Contract Management Tool - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered It's been pretty good minus the pain points listed above. I greatly appreciate the time I get back by using automated templates, which allows me to spend my time on more complex agreements with specialized language. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The ability to generate agreements based on customized templates using a generation wizard. #### Cons The lack of support with implementation, the length of time to correct new errors caused by system updates, the amount of time required to customize templates and workflows. --- ### CLM Power House - Overall rating: 4/5 - Reviewer: Sherrhonda R. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered great, we love it! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros highly configurable very robust user friendly from the admin side messaging integration and auto pulling into the system #### Cons removal of features that are being used with the not ability retain the design of the toolbar response and time it takes for enhancement requests Constant Account rep changes and limited communication --- ### Conga Contracts - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Biotechnology - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered It is a great tool that allows my company to manage our contracts, find documents and complete the end to end process. The support team is amazing and the ability to use where ever you have an internet connection is very helpful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is easy to use, easy to configure and is constantly being updated to bring more functionality to allow users to work smarter. #### Cons The reporting needs to be a bit more flexible and easy to use. It is being updated but it still could be better. --- ### Conga Contracts Rocks - Digitial Trasnsformastion in Action - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used weekly for more than 2 years - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered Fantastic user experience, easy redlining, approvals, etc #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Simple contract negotiations, redlining, approvals and tracking #### Cons Speed could be faster, but not much else and AI is still learning --- ### Congra Contracts Takes Time to Learn - Overall rating: 3/5 - Reviewer: Tim H. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: October 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have integrated our paperwork into a central source that we send to customers at the same time, which is a significant improvement. It's helped us save time and energy. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 3/5 #### Pros It has helped us to integrate our registration documents and recommendation proposals, which is a significant time savings. #### Cons It took a while to learn how to use it properly and it can at times be somewhat clunky and cumbersome. --- ### Apttus Contract Management Review - Overall rating: 4/5 - Reviewer: Vince P. - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used weekly for less than 12 months - Reviewed: September 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have significantly reduced manual processes resulting in time and cost savings. Our sales team really likes it and Legal relies on it. Our Operations team can't live without it. This was one of the smoothest, most successful projects we have implemented and are quite happy with it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It has increased productivity to our legal department by integration Agreements and Opportunities. We like the X-Author Plugin to Word. We like the full integration with Salesforce.com. It allows for the seamless update of all objects on the SFDC platform. As primary quotes are updated, so to are the opportunities. We like that it supports integration with Avalara for Sales Tax and DocuSign for E-Signature. #### Cons Generating documents seems to take an eternity. Especially in todays I want it now digital world. The output results make up for the time lost. The Guide could use help with an updated version, which does not currently have enough information on best practices and this should have more detailed information. --- ### Conga Contracts - Overall rating: 4/5 - Reviewer: Evan H. - Verified reviewer: Yes - Industry: Internet - Company size: 501-1000 employees - Product usage: Used weekly for more than 2 years - Reviewed: May 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Able to efficiently generate and execute contracts with clients. #### Cons Editing and customizing documents can be time consuming and more manual. --- ### We are in the process of implementing Apttus CLM - Overall rating: 5/5 - Reviewer: Greg M. - Product usage: Used unspecified for unspecified - Reviewed: February 2016 - Review source details: This review was submitted organically. No incentive was offered The Apttus CLM product is the first step for our business toward fully connecting the dots between our front-end sales process, our customer on-boarding and ultimately our back end processing of Sales Compensation. We have found our Apttus CLM project team to be highly knowledgeable, adaptable to understand our unique business model and challenges, effectively communicative, and a great value add contributor to our strategic planning and project roll out process. Our project has progressed on time, as expected and we are very pleased with the work that has been completed to date. We anticipate significant business efficiency as well as faster time to realize revenue from our contracts and better ability to search contracts by attributes such as standard clauses, modified clauses, key terms and other critical header data. Best of all, the CLM project helps us to build the foundation upon which we can also add a CPQ capability as well as a robust Incentive Compensation Management platform to more fully automate our end-to-end business process from Sales to Customer on-boarding through execution and delivery of our Sales compensation strategy. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 --- ### Just starting out but it looks great! - Overall rating: 5/5 - Reviewer: Margaret A. - Verified reviewer: Yes - Industry: Law Practice - Company size: 1001-5000 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered The support you get is amazing. Their teams stand behind every aspect of the product and are continually listening to user feedback to improve it. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros There is so much functionality in the basic license and it only grows with every add on. Everything can be configured for your exact procedures. #### Cons There is a lot of set up work needed to get the full benefit of the product. Take the time needed to set it up and keep auditing your usage to be sure it’s being used to the design. --- ### New to Conga - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Law Practice - Company size: 1001-5000 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered Conga is very responsive to our needs. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros We are new, so just not the implementing stages. We chose Conga due to the ability to create both a contract and corporate hierarchy in our records, and our price model. #### Cons Not as out of the box as we assumed. Took longer than thought to upload our data. --- ### Very Pleased!!!!! - Overall rating: 5/5 - Reviewer: Ryan T. - Product usage: Used unspecified for unspecified - Reviewed: March 2010 - Review source details: This review was submitted organically. No incentive was offered Sony has worked with the Novatus team under CMSI since 2001 and now Novatus since early 2009 and their team was able to quickly and successfully resolve complex implementations, migrations and user support through all phases of use of the system. Sony is very pleased with the support and service we have received from Novatus and very pleased with the tool... #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Pros *Amazing Customer Service *Easy to use tool *Experience in the Contract Mgr space *Detailed Reporting *Global Search capability *Easy Integration with other applications #### Cons We haven't experienced any negatives. With a migration of over 10,000 contracts, we were able to locate all effectively in the new environment. --- ### Almost done with implementation - Overall rating: 4/5 - Reviewer: Kelly K. - Verified reviewer: Yes - Industry: Computer Software - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Fast, customizable, efficient with wonderful customer service! #### Cons It takes a while to learn, but then is very easy to use --- ### An OK Contract and Document Management System - Overall rating: 3/5 - Reviewer: Maria W. - Industry: Consumer Goods - Company size: 501-1000 employees - Product usage: Used monthly for more than 2 years - Reviewed: September 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Centralized location for important contractual agreements; the approval / signature process is wonderful. #### Cons It is difficult to reproduce contracts using the parent feature; the search feature is not robust enough. --- ### CLM is a way to enforce compliance in a worldwide orgnization. Using SF cap and Xauthor feature - Overall rating: 4/5 - Reviewer: pascal f. - Product usage: Used unspecified for unspecified - Reviewed: February 2016 - Review source details: This review was submitted organically. No incentive was offered This sowftare has been launched in Alcatel Lucent 7 years ago for the sales side and 1 year ago for buy side. Pros are easiness to learn the SF usage. Powerful admin capabilities. Easiness of modifications of legal templates. Capabilities to support people worldwide with Local Playbook. Cons : Xauthor instabilities a year ago, better now. Plug in installation that is still cumbersome and not automatic but more an IT issue. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 3/5 --- ### customer feedback - Overall rating: 5/5 - Reviewer: rupinder g. - Verified reviewer: Yes - Product usage: Used unspecified for unspecified - Reviewed: October 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. excellent functionality and customer support. Enrich funtionality and interaction with data. Bravo.. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 --- ### In Implementation - Overall rating: 5/5 - Reviewer: Julianna A. - Verified reviewer: Yes - Industry: Financial Services - Company size: 201-500 employees - Product usage: Used other for less than 6 months - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Conga has been very helpful and responsive. Looking forward to rolling out to the salesteam. #### Cons Working through the detail to get all the functionality we want but it will all be worth it! --- ### Conga is used for contract generation - Overall rating: 4/5 - Reviewer: malinee d. - Product usage: Used unspecified for unspecified - Reviewed: October 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We used conga contract generating module for multi country and multi languages. We find it is quite easy to use that our non-it users are using the app. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Vendor response Thank you for your review! We look forward to a long-standing relationship. Replied October 2016 --- ### Conga is a good document generation tool. - Overall rating: 5/5 - Reviewer: Rajan R. - Product usage: Used unspecified for unspecified - Reviewed: October 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have used conga some of my customer. Really good product to go with nice document generation. Also like that customer support on conga. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Vendor response Thank you for your review! Replied October 2016 --- ### Conga Works - Overall rating: 4/5 - Reviewer: Russell D. - Industry: Non-Profit Organization Management - Company size: 1001-5000 employees - Product usage: Used weekly for less than 6 months - Reviewed: October 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We use it for adhoc letters to make it easy to customize for a customer. Great tool to tie into Salesforce.. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Great Customizable templates #### Cons Does not handle large batches well. --- ### Powerful Tool for Managing Contracts - Overall rating: 5/5 - Reviewer: Nikki C. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with Conga Contracts has been positive. It provides a centralized way to manage contracts, signatures, approvals, and important documents, which helps keep everything organized and accessible. There is a learning curve when getting started, but once you become familiar with the system, it can significantly simplify contract management and reduce manual processes. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how Conga Contracts makes it easy to manage the entire contract process in one place. The contract management and document signature features help streamline approvals and keep everything organized, while user access controls make it easier to manage who can view or edit sensitive documents. It also helps reduce manual work and keeps contract information easy to find when needed. #### Cons The learning curve can be a little steep when first getting started, especially when setting up workflows and permissions. Some features can also feel more complicated than necessary for simple contract management tasks. Once everything is configured, however, it becomes much easier to use. ## More reviews [Next reviews](https://www.softwareadvice.com/scm/apttus-profile/reviews/?page=2) --- Conga Contracts Reviews, Pros and Cons - 2026 Software Advice