Conga Contracts vs ShipHawk
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.2 / 5
4.8 / 5
Value for Money
4.1 / 5
4.6 / 5
Customer Support
4.3 / 5
4.7 / 5
Functionality
4.2 / 5
4.5 / 5
Last Review Written
March 18, 2024
August 8, 2024
Pros/Cons
Pros
- The support team is amazing and the ability to use where ever you have an internet connection is very helpful.
- Sony is very pleased with the support and service we have received from Novatus and very pleased with the tool.
- Our overall experience with Conga Contracts has been positive. The intuitive interface and comprehensive contract management features make it a great tool for streamlining contract processes.
Cons
- The lack of support with implementation, the length of time to correct new errors caused by system updates, the amount of time required to customize templates and workflows.
- Conga is unethical and has no culture of customer service.
- It had a learning curve, and was still difficult to duplicate and reproduce documents.
Pros
- Not only are we saving money, but the ability of every user to search any order in the system and find important details like tracking numbers is is very helpful.
- We are thankful we were able to get a new specialist who has been helpful, responsive and accommodating. ShipHawk's TSM platform, great imps specialist, and responsive support team are fantastic.
- A great company that strived to incorporate and tailor their system as best as they could for our company's unique needs and desires.
Cons
- Those items require working with much smaller, more specialized shipping partners that lack the technological infrastructure of a UPS and are very difficult to integrate with.
- The only real con that I can speak of is that there are a couple of insignificant features that could be built out.
- Terrible implementation team that spent a lot of time learning on the job.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
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Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2021
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Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
