AscendTMS Logistics Software

Pros

It is user friendly, and if you need to reach someone they are always available. That's big because in today's world customer service has gone down. Not with Ascend!

Cons

None to report. I really have nothing bad to say. I guess it would be nice if they added a CRM and a full accounting system. Not their focus, but with such a great TMS I bet those products would be awesome as well if they rolled them out.

Pros

It's very easy to use and wonderfully smooth. I've never had any issues using this software. would definitely recommend

Cons

There's nothing bad about the software. it's too easy to use and customer service has always responded quickly

Pros

easy to work you can see all the process for the loads if is available or covered. for accounting porpose too you can see all the info

Cons

cant see the loads make the carriers sometimes brokers call for carrier references and we cant see the carrier history

one place to see entire company and keep trucks under one place.

Pros

Easy to put each load in and track all your drivers in one place. Then the ease of sending in the accounting piece to the factoring company is very useful. I like the ability to find thousands of companies and addresses already loaded and made the accounting and load building process much easier.

Cons

The templates are not very easy to set up and implement. Easier to just build each load. Entering and updating your trucks is a bit time consuming, but once done is good. Editing loads is a bit tricky too but can be overcome.

Pros

I love the load board view and the functionality of the list views within each box. Also love the check call feature with location function.

Cons

lack of customer portal to send an electronic rate confirmation and have the driver digitally sign and return it.

My business is growing and my employees love it!

Pros

Throughly cover ever need that my company has in terms of a TMS System and even better yet, It's so user friendly!!!

Cons

I haven't founds very many that can't be fixed with a simple suggestion! I would say though that I don't like that the credits that you have to purchase are so expensive... Maybe there is an unlimited plan?

Pros

I would give it 5 stars, but the one thing it's missing is maintenance reports for trucks. If that could be added, then I could see it being a great software program

Cons

It does not allow you to keep certain reports on you fleet like Trucking Office does. We have signed up for Premium, but those reports are not there. We will have to keep using Trucking Office until then.

Pros

Ease of Use & customizability are key in my line of work. I can control my own views and also can reach someone every-time I try to get tutorials when needed.

Cons

I think there should be a 24 hour support line. Also, the system tends to go under temporary construction quite a bit at times of the day I can't afford it to. I will say the frequency of this has certainly decreased in recent months.

Since the software integrates with other offerings, I ended up signing up with Triumph Business Capital for factoring (because they were integrated) and Triumph has been great.

Pros

Ascend tries to be many things, with a host of integrations from DAT load board to Triumph Business Capital for factoring. There is a lot going on and for the most part, the software does its job. The address auto-populate feature is very helpful when entering new addresses. That is sort of where the positives stop for me.

Cons

There are simply too many steps to go through to enter and dispatch a single load. Instead of having everything on one screen to be entered quickly, you have to fill out one screen, click to go to the next screen, click to go to the next screen, all for one load. It simply took me too much time. I ended up switching over to Trucking Office (I am a smaller operation) and the difference in time spent dispatching was very noticeable. All in all, it was not bad software, just did not work out for me. There are also minor glitches with the formatting of the website interface that bugged me, like text running outside of a box, just little aesthetic touches that were distracting.

Pros

You can use this easily if it is your first time or if you are a seasoned professional> Highly recommended whether you are a one-man operation or have several employees.

Cons

still looking for one it does just what I need as we grow, there is a good chance we will find the cons as all do when expanding we are confident they will work with us to find a solution to whatever problems may arise.

Pros

Easy to input information, great at calculating miles, fast, overall Excellent quality and very user friendly.

Cons

needs more options for organization on fuel reports, will be graet to have it work with fuel servers such as efs, fleetone, etc.

Pros

The ease of use is amazing along with the "how to" videos. The ability to integrate with other load boards and with QuickBooks makes this the best TMS software on the market.

Cons

There needs to be a way to "bulk" upload loads. We have over 500 loads daily and to put them in one by one is extremely time consuming.

Pros

That we are able to set up customize-able areas to have most everything such as load templet's , customers and carriers easy to access and find.

Pros

One click factoring to Triumph Budiness Capital to get our money fast and keeping track of driver pay

Cons

I can¿t think of any cons as of now...They¿re always adding some new and better to make our jobs easier and more efficient

AS Safety Director of SEC Transportation Inc I can easily find driver information such as all active and inactive drivers. Also I can get information on our trucks and trailers including if it is company oned equipment or owner/operator equipment.

Pros

Again it is user friendly. You do not have to jump through a lot of hoops to get the information you need. The information can be easily updated.

Cons

The information would be more easily found if it was all in alphabetical order. Also it would help if dates were in chronological order.

Pros

STRAIGHT FORWARD, CLEAN AND SIMPLE INTERFACE . LIKE THE FACT YOU CAN ACCESS IT FROM PRACTICALLY ANYWHERE AND ENJOY THE SAME FUNCTIONALITY EVEN ON A CELL PHONE

Cons

* NO CARRIER ON BOARDING INTERGRATION
* LOAD REPORTS- SHOULD NOT HAVE TO RE-ENTER SEARCH CRITERIA EVERY TIME YOU BACK OUT OF THE SCREEN , A SEPERATE WINDOW WOULD BE AWESOME.
* DELAY AND RE-SORT THAT OCCURS WHEN POSTING LOADS TO LOAD BOARDS FROM WITHIN THE SOFTWARE NEEDS TO BE REMEDIED.
* ON LOAD REPORTS, WE NEED TO BE ABLE TO SEE CARRIERS PHONE #'S IN THE EXPORTED EXCEL SHEET

Pros

This AscendTMS is quick and easy to use for my day to day activities. Everything I need is all found in this one Application.

Cons

This sometimes lags and wont load, also would be great if there was an APP for the IOS & Android store.

Pros

User friendly - Easy to learn an navigate through each tab.
Easy to correct errors
Easy to find a particular tab or info you need to find in a timely manner
Easy to upload documents
I like the fact that frequently used info can be saved in the system and doesn't have to be retyped

Cons

Too many taps - I feel like all this could be put in one page... just scroll down
Deleting attachments can be quite an undertaking - It should be a 1 click delete button
Tab for inputting load info ie address, should be the same as the one we use for inputting the pick up and delivering times when adding a new load

Pros

I use this every and it's easy to use and easy to navigate. I would recommend Ascend to other people to try with no hesitation.

Cons

Stalls sometimes, but comes right back up. I don't think it's anything that isn't fixable.
thank you

Pros

I LIKE THAT IT IS EASY TO FOLLOW. ITS EASY TO SHOW PEOPLE HOW TO USE IT WHEN TRAINING. I ALSO LIKE THAT IT SAVES THE LOAD WHENVER YOU HAVE TO GO OUT OF IT THAT MAKES IT ALOT EAISER TO SAVE AND GO BACK IN.

Cons

SOMETIME IT FREEZES. WHENEVER YOUR PUTTING IN THE DELIVERY PLACES IT MAKE THE FIRST STOP ALWAYS APPEAR AND YOU HAVE TO GO IN IT AND CHANGE THE NAME AGAIN. IF YOU DO NOT RELIZE IT DID THIS IT WILL SEND WITH ALL DELIVERY ADDRESSES BEING THE SAME WHEN ITS NOT. THIS HAS HAPPEND TO BE EVERY TIME UNLESS THE ADDRESS IS ALREADY ADDED.