All AscendTMS Logistics Software Reviews

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Casey

Verified reviewer

Transportation/Trucking/Railroad, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2019

CEO

As an owner of a 3PL I have to use software that keeps track of all my top line revenue, gross margin, and commissions for my sales team. Ascend does a great job of all of that. The board itself where I keep track of the companies shipments is very easy and simple to view. It has to be when you're moving a high volume of loads and need to stay organized. Overall great product.

PROS

1. In the cloud. 2. UI is great. 3. Easy to add users, delete users. 4. Great reporting.

CONS

Nothing. They continue to improve their software every month adding new integrations and add ons.

Vendor Response

Wow wow wow! Thank you for that amazing review! The AscendTMS team!

Replied April 2019

Erika

Transportation/Trucking/Railroad, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2020

Great option for small business TMS

Our office was using Google Drive, Sheets, Docs, etc to manage an asset based trucking company and a brokerage. While functional, it was very time consuming to do things this way and required a lot more hands on everything each week. With Ascend, we have been able to streamline processes, manage our databases and engage with Quickbooks to free up time for most of our staff members. This has allowed us to spend more time on other things, such as sales, recruiting and overall growth of our companies.

PROS

I really like the features for the price of this product. It offers efficiencies in our processes on many levels, allows multiple users to access data, combines information in one place and much more. Other similar systems cost many times more than the Ascend program, making this a great option for smaller companies with smaller budgets.

CONS

Updating templates does not automatically update active loads or pre-existing loads which used those templates. This just means you have to manually update existing loads based on the template in addition to the template itself when making changes.

Reason for choosing AscendTMS Logistics Software

The cost of Ascend for what we get is hands down a clear winner. We have a great technical team to back up the program and they are open to making changes/improvements based on our recommendations. There is no extra fee when new system upgrades roll out and we get to benefit from the constant improvements they are making. Additionally, it is easy to use and integrates with other departments to make everyone's lives more streamlined and efficient.

Vendor Response

THANK YOU SO MUCH, Erika. You are simply the BEST. I will tell the entire team here how happy you are. The AscendTMS Team.

Replied October 2020

Jaccqlyn

Transportation/Trucking/Railroad, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

2

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed September 2022

It does not Ascend.

PROS

I like only one thing about this software. It kept a log of all users actions. This feature held each person accountable for any mistakes made.

CONS

Everything. This software is hard to navigate. From entering in a load manually and then to invoice it is all a hassle.

Vendor Response

SCAMMER USER ALERT: Hey Jaccqlyn Ratzlaff - WHY DID YOU WRITE THIS REVIEW TO MISLEAD PEOPLE, MISSY? Let's look at the FACTS before people believe your LIES. You should be ASHAMED of yourself. 1. You NEVER used your free BASIC AscendTMS account & NEVER moved a single load with it. 2. Your boss told you to use it but you were resistant from the start and didn't want to as you preferred paper (clearly, you never did use AscendTMS because it appears you have no business at all!) 3. You only ever had a free BASIC account - and didn't even use that. You never even used our PREMIUM software - EVER!!!! 4. You took absolutely NO training classes - (even though they were offered, free). Bottom Line: We have billion dollar companies using (and loving) AscendTMS. We are THE. most widely used TMS. Unfortunately, Jaccqlyn, if you have NO customers, NO loads, NO staff, NO tech ability, and NO intent to use it, then AscendTMS is DEFINITELY not a fit for you. The AscendTMS Team

Replied September 2022

Henry

Transportation/Trucking/Railroad, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2023

AscendTMS Products

It affords my brokerage to have a one stop database for all of my brokerage needs.

PROS

I like AscendTMS because the software flow is logical. It is rather easy to use after a few times in the system. I would certainly love for our Fleet coalition to utilize this system because it is easy to duplicate, easy to train others but i do wish the pricing was a bit more competitive.

CONS

The part that I was not in love with is when I had to add customers to the database. I think that portion along with adding drivers/ operators could be simplified.

Reason for choosing AscendTMS Logistics Software

About 3 years ago, my broker manager told me that we should give AscendTMS a trail run. We did and we like it.

Vendor Response

AMAZING AMAZING. Thanks, Henry. Please submit a "feature request" (within your AscendTMS account) and we'll get the changes made to those screens you want (for free, of course!!!).

Replied March 2023

Katherine

Transportation/Trucking/Railroad, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2020

Best choice!!

We started our brokerage in February 2019 -- and as we were growing, we needed a TMS system, excel spreadsheets were just not cutting it. We were able to really increase our capacity and use our time more wisely!

PROS

I love its customizability and their customer service! We were able to structure the load board how we wanted it. Also, they are really great about listening to their clients. I've had some suggestions that I provided them and they actually implemented them! It's great to see a company actually give you what you are looking for in a program. I know they have a lot in the works and I look forward to growing with them! Also -- with them being partnered with TriumphPay - it was been a lifesaver and timesaver for us. and the price is really great - as a start up -- it's a little tight with revenue and expenses. I really appreciate that as well.

CONS

I'm great! I really have nothing to complain about. Only thing that would be great to have is the bill payment communication to Quickbooks. But that is super minor.

Reason for choosing AscendTMS Logistics Software

I liked their loadboard look and feel, partnership with Triumphpay, Fourkites, and the load boards, and other companies. I love that they were explaining their future updates such as the customer portal. And the price was huge because there are 3 of us. And [SENSITIVE CONTENT HIDDEN] -- our go to guy --- we just clicked really well. I really appreciated his customer service!

Vendor Response

Katherine - what an amazing review. THANK YOU SO MUCH. I will let our entire team know about your kind words. The AscendTMS Team

Replied January 2020

Matt

Transportation/Trucking/Railroad, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2019

Excellent TMS

The billing process has really improved thanks to the seamless integration with QBO.

PROS

It's incredibly user-friendly and customizable. I've used several (far more expensive) TMSs in the past decade, and AcendTMS is the best by far. The ease of use, integrations, and great customer service have made me a huge fan.

CONS

My only critique is that there is no open API yet, but I'm told that's in the works. I'm glad they're taking their time with it.

Reason for choosing AscendTMS Logistics Software

Better pricing and flexibility.

Reasons for switching to AscendTMS Logistics Software

Revenova was not at all user-friendly, incredibly expensive, and they were not open to feedback at all. They locked me into a contract and I had to wait to get out to switch.

Vendor Response

Hi Matt - thanks for the great review. You are amazing! The AscendTMS Team.

Replied August 2019

Jennifer

Logistics and Supply Chain, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2021

The Only TMS I will EVER Use!

After using several other EXPENSIVE TMS software, this is the only TMS software that I would recommend to anyone! Large or small!

PROS

Extremely powerful and expansive software has the most user friendly interface.

CONS

I have yet to find something that I don't like about this software!

Reason for choosing AscendTMS Logistics Software

Again, because of my experience with AscendTMS, no one has ever even come close to the features and the value that they offer!

Reasons for switching to AscendTMS Logistics Software

Because AscendTMS is simply THE BEST.

Vendor Response

Thank you SO much, Jennifer. You ROCK!!! I will tell the entire team here just how much you love AscendTMS!! You made our day!

Replied May 2021

Kimberly

Transportation/Trucking/Railroad, 1 employee

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2019

Ascend Review

PROS

Ascend TMS keeps growing with me as my company grows. They have partnered with some great companies to add even more features that make my company able to post loads to more load boards and process loads more quickly, and . We are able to work more efficiently and cost-effectively.

CONS

While it is easy to learn, there were parts of the software that I did not know much about - mainly the accounting. I learned how to do much of it on the fly. Watching the videos helped and the support from Ascend TMS has been great. I would like to see a "user's group" set up so people who use the software can share tips, how to's, etc.

Reasons for switching to AscendTMS Logistics Software

Tailwind was too difficult to start out with. I did not have much knowledge about using any TMS when I started out but Tailwind was just too confusing. Ascend was much easier to use as a beginner, and the support system they provide - videos, webinars, personal "coaches" were all very helpful.

Vendor Response

Hi Kinberly - You ROCK. Thank you SO much. You are such an important client to us. The AscendTMS Team.

Replied August 2019

Jay

Transportation/Trucking/Railroad, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2019

Fantastic Support

Overall this is a very easy software to configure and use.

PROS

Ease of Use is by far what I like most about this software. I feel like I am missing steps, but its just that easy.

CONS

I do wish there were more user permissions, where you can lock out employees from certain areas. I am told that these features will be available 2019 Q4.

Reason for choosing AscendTMS Logistics Software

Cost was the biggest reason we chose AscendTMS. Being in the industry over 15 years, Ascend has by far been my favorite over any other system, and I have used quite a few.

Reasons for switching to AscendTMS Logistics Software

We switched from Truckstop because of the cost, response time, friendliness of the support department, and ease of use.

Vendor Response

Jay... thanks for the amazing review. You are awesome. The AscendTMS Team.

Replied September 2019

Avery

Transportation/Trucking/Railroad, 2-10 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2023

Amazing

Best experience ever! They really care

PROS

[sensitive content hidden] He was so thorough and friendly he really made me understand and he was always very responsive! I love the site and if it wasn’t for him i probably would have went elsewhere and wasted my money

CONS

nothing so far. I love everything so far

Reason for choosing AscendTMS Logistics Software

Youtube

Vendor Response

AMAZING!!!! Thank you soooo much!!!

Replied April 2023

Michael

Transportation/Trucking/Railroad, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2022

Great Product, Great People!

Outstanding customer service, great product, great people!

PROS

This software is super easy to use for organizing my customers, carriers, and loads. Ascend is quick for onboarding new carriers; I just input their USDOT/MC# and Ascend autofills the majority of the carriers info. Building loads is also super quick and painless compared to other big name TMS providers.

CONS

I have no current complaints with this software.

Reason for choosing AscendTMS Logistics Software

Ease of use, better value for the price.

Vendor Response

WOW Michael - thanks for your AMAZING review of AscendTMS. It's reviews like this that help us spread the love even more!! The AscendTMS Team

Replied January 2022

Scott

Transportation/Trucking/Railroad, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2020

AMAZING PRODUCT

I absolutely LOVE this system.

PROS

EASE OF USE!!! This has got to be the most cost effective and user friendly system that I have used to date! I have managed to utilize the tolls and the partners they offer, cut my costs and eliminate the need for multiple programs. Their customer support is beyond words, I will leave it at AMAZING.

CONS

Tracking, Only thing I wish we had a better tracking option.

Reason for choosing AscendTMS Logistics Software

Price, Features and Ease of use

Reasons for switching to AscendTMS Logistics Software

Too many to list here.

Vendor Response

Hi Scott - THANK YOU FOR SUCH AN AMAZING REVIEW!!! Thank you for your dedication to AscendTMS. You ROCK!!!

Replied July 2020

Antonia

Transportation/Trucking/Railroad, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

4

Reviewed April 2022

So far great

so far really positive experience

PROS

load management, billing loads to triumph super easy thank you

CONS

looking forward getting ifta easier, ny hut, pay management with all deductions, prorating

Reason for choosing AscendTMS Logistics Software

price

Vendor Response

Amazing review!!! Thank you so SO much, Antonia!! The AscendTMS Team.

Replied April 2022

Kris

Logistics and Supply Chain, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed January 2019

Development has taken a back seat

We have been using the service for over 3 years. The accounting module has been able to send all AR info to QuickBooks, all of the AP payments we have had to annually record because they released an incomplete module. Have had promise after promise made to us about software releases to only be told oh sorry we have had so many new features being released we haven't had time to work on the existing modules. Really disappointed.

PROS

Cheap software, a lot of features, easy to use.

CONS

Development worries about introducing new modules instead of making sure existing ones are working correctly. They don't have enough employees to handle the work load.

Vendor Response

Kris - thanks for the review. If you need training on the Quickbooks connection just call us. We have several hundred users using it and it works just fine for them. The AscendTMS team.

Replied February 2019

Maxim

Verified reviewer

Transportation/Trucking/Railroad, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY