As an owner of a 3PL I have to use software that keeps track of all my top line revenue, gross margin, and commissions for my sales team. Ascend does a great job of all of that. The board itself where I keep track of the companies shipments is very easy and simple to view. It has to be when you're moving a high volume of loads and need to stay organized. Overall great product.

1. In the cloud. 2. UI is great. 3. Easy to add users, delete users. 4. Great reporting.

Nothing. They continue to improve their software every month adding new integrations and add ons.

Our office was using Google Drive, Sheets, Docs, etc to manage an asset based trucking company and a brokerage. While functional, it was very time consuming to do things this way and required a lot more hands on everything each week. With Ascend, we have been able to streamline processes, manage our databases and engage with Quickbooks to free up time for most of our staff members. This has allowed us to spend more time on other things, such as sales, recruiting and overall growth of our companies.

I really like the features for the price of this product. It offers efficiencies in our processes on many levels, allows multiple users to access data, combines information in one place and much more. Other similar systems cost many times more than the Ascend program, making this a great option for smaller companies with smaller budgets.

Updating templates does not automatically update active loads or pre-existing loads which used those templates. This just means you have to manually update existing loads based on the template in addition to the template itself when making changes.

I like only one thing about this software. It kept a log of all users actions. This feature held each person accountable for any mistakes made.

Everything. This software is hard to navigate. From entering in a load manually and then to invoice it is all a hassle.

It affords my brokerage to have a one stop database for all of my brokerage needs.

I like AscendTMS because the software flow is logical. It is rather easy to use after a few times in the system. I would certainly love for our Fleet coalition to utilize this system because it is easy to duplicate, easy to train others but i do wish the pricing was a bit more competitive.

The part that I was not in love with is when I had to add customers to the database. I think that portion along with adding drivers/ operators could be simplified.

We started our brokerage in February 2019 -- and as we were growing, we needed a TMS system, excel spreadsheets were just not cutting it. We were able to really increase our capacity and use our time more wisely!

I love its customizability and their customer service! We were able to structure the load board how we wanted it. Also, they are really great about listening to their clients. I've had some suggestions that I provided them and they actually implemented them! It's great to see a company actually give you what you are looking for in a program. I know they have a lot in the works and I look forward to growing with them! Also -- with them being partnered with TriumphPay - it was been a lifesaver and timesaver for us. and the price is really great - as a start up -- it's a little tight with revenue and expenses. I really appreciate that as well.

I'm great! I really have nothing to complain about. Only thing that would be great to have is the bill payment communication to Quickbooks. But that is super minor.

The billing process has really improved thanks to the seamless integration with QBO.

It's incredibly user-friendly and customizable. I've used several (far more expensive) TMSs in the past decade, and AcendTMS is the best by far. The ease of use, integrations, and great customer service have made me a huge fan.

My only critique is that there is no open API yet, but I'm told that's in the works. I'm glad they're taking their time with it.

After using several other EXPENSIVE TMS software, this is the only TMS software that I would recommend to anyone! Large or small!

Extremely powerful and expansive software has the most user friendly interface.

I have yet to find something that I don't like about this software!

Ascend TMS keeps growing with me as my company grows. They have partnered with some great companies to add even more features that make my company able to post loads to more load boards and process loads more quickly, and . We are able to work more efficiently and cost-effectively.

While it is easy to learn, there were parts of the software that I did not know much about - mainly the accounting. I learned how to do much of it on the fly. Watching the videos helped and the support from Ascend TMS has been great. I would like to see a "user's group" set up so people who use the software can share tips, how to's, etc.

Overall this is a very easy software to configure and use.

Ease of Use is by far what I like most about this software. I feel like I am missing steps, but its just that easy.

I do wish there were more user permissions, where you can lock out employees from certain areas. I am told that these features will be available 2019 Q4.

Best experience ever! They really care

[sensitive content hidden] He was so thorough and friendly he really made me understand and he was always very responsive! I love the site and if it wasn’t for him i probably would have went elsewhere and wasted my money

nothing so far. I love everything so far

Outstanding customer service, great product, great people!

This software is super easy to use for organizing my customers, carriers, and loads. Ascend is quick for onboarding new carriers; I just input their USDOT/MC# and Ascend autofills the majority of the carriers info. Building loads is also super quick and painless compared to other big name TMS providers.

I have no current complaints with this software.

I absolutely LOVE this system.

EASE OF USE!!! This has got to be the most cost effective and user friendly system that I have used to date! I have managed to utilize the tolls and the partners they offer, cut my costs and eliminate the need for multiple programs. Their customer support is beyond words, I will leave it at AMAZING.

Tracking, Only thing I wish we had a better tracking option.

so far really positive experience

load management, billing loads to triumph super easy thank you

looking forward getting ifta easier, ny hut, pay management with all deductions, prorating

We have been using the service for over 3 years. The accounting module has been able to send all AR info to QuickBooks, all of the AP payments we have had to annually record because they released an incomplete module. Have had promise after promise made to us about software releases to only be told oh sorry we have had so many new features being released we haven't had time to work on the existing modules. Really disappointed.

Cheap software, a lot of features, easy to use.

Development worries about introducing new modules instead of making sure existing ones are working correctly. They don't have enough employees to handle the work load.