autods review

Great

Pros

-FAST PLATFORM -Many Features -Great tool

Cons

the customer service needs to be more professional

Very Helpful and Awesome Customer Support

At first I encountered a lot of problems but it seemed like most of the issues had been fixed already. I'm very happy with the Customer Support Team. Especially [SENSITIVE CONTENT].

Pros

I liked the automation and analytics. It helps save time and money. Makes us value time and use other time for progress. The product research tool is very helpful too for us to list the right products and make more profits.

Cons

Sometimes the order processor fails and there are some issues with the software regarding updating tracking and confirming orders. Sometimes it shows "ordered" for the status and took forever to ship even though it got delivered already. Sometimes I will find out that the order got cancelled already once I asked for support to investigate, resulting to late shipping.

Two months and nothing but headaches

It’s takes 24-48 hours for them to respond. Now Shopify has frozen my account because I haven’t paid the bill, I explained I would not because it is t correct and I have proven it behind a reasonable doubt on my end, now it’s their turn. Another issue with AutoDS is they are understaffed. I had four orders come in and usually tracking is sent within 24 hours. None of these orders updated so I had to contact them and they had an instant reply that due to being busy with Amazon they weren’t providing tracking and wouldn’t say when they would respond. One order was two days late arriving for Facebook marketplace. You only have 7 days once the order comes in. I finally got the numbers and one item had already been delivered. It is one thing after another. I am new and trying to scale my business and am two months into it. I can’t imagine how things will go in the future if I got busy. AutoDS did offer to give me a free trial for 30 days for their subscription but that is $47, what about the $119 I can’t get cleared.

Pros

They have great ideas on how to automate orders, shipping, customer service, ease of finding items to sale.

Cons

Where to start lol. I signed up in April at the beginning of the month. After my trial ended the AutoDS site had me sign up for the monthly subscription. All was going good and now I wanted to add the Facebook marketplace add on to help populate my store and to sale on marketplace. I added it to my account, go charged and then nothing. It didn’t work. I was told that since I signed up for AutoDS on Shopify I would have to cancel that account and sign up again because it wouldn’t work for some reason. The next month I did that. I paid for the monthly of $47, $35 for Facebook, $8 for auto order, and had some auto order credits that they require to send our orders to them automatically. So now I have paid for April and May, the two months I had been on Shopify and AutoDS. In between this, I received my bill from Shopify for $213, $79 was for Shopify and it showed $119 for AutoDS. I emailed AutoDS and didn’t get an answer so I emailed Shopify. (Not to mention neither of these companies have a customer service number you can talk directly to.) Shopify responded and said they didn’t know what the charges were for and asked me if I would like them to help me resolve this. This process was started on April 26, 2022. Today is May 31 and it is not resolved. I showed receipts for where I paid for both months along with the bill showing I’ve only been on two months but that isn’t enough. AutoDS and Shopify both are dragging their feet. Their chat is always offline.

Company with a great vision, customer service and intention. Some Gaps to be filled

Great. I have a good feeling about AutoDS. I am super new here . however, I will be happy to partner with AutoDS given a great culture the company is built around. I trust AutoDS

Pros

Customer Service; AutoDS is not here to make quick Bucks. They really believe in quality service. Great customer service. Consistent improvement

Cons

There are still gaps when it comes to supporting leading marketplace like Facebook Very high commission for Fund transfer for Fulfillment by AutoDS AutoDS should also provide a solution that is compliant on eBay. I don't see dropshipping from other retailers as a viable long-term solution.

AutoDS is Awesome

I am still building a solid multi-supplier scenario with AutoDS, but mostly things have been good so far. I am currently only using their ebay plan, but soon I will also be starting with FB Marketplace as well.

Pros

Automation from multiple suppliers. Chat support is fantastic and they are usually very knowledgeable, Rizza rocks and has helped me out quite a few times.

Cons

If I have any complaints it would only be that for a time auto ordering was not working properly and the support ticketing system often automatically sent emails stating that the support request was closed before I got a response to the issue. Honestly the ticketing system itself needs to be completely overhauled, use a different ticketing solution. However, AutoDS as a platform is awesome. For me their chat support is greatly preferred.