AvidXchange Software

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About AvidXchange

AvidXchange offers accounts payable software solutions and dedicated service teams that help automate your AP and payment process, replacing manual AP with a digital application suite that provides you with 24/7 on-demand, remote access. Our invoice management solutions automate every aspect of your process including data entry, approvals, document management and reporting. Once approved, invoices flow directly into your accounting system for payment processing. AvidPay is our full-service bill payment software that enables you to securely pay vendors with a few quick clicks. Get your suppliers paid faster with flexible, managed payment options like Mastercard, AvidPay Direct (our Enhanced Direct Deposit option) or check. AvidBuy is our purchase order software applic...

AvidXchange Pricing

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AvidXchange associated invoices screenshot

AvidXchange User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 87 reviews

User Profile

Omikka

Verified reviewer

Company size: 51-200 employees

Industry: Commercial Real Estate

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

October 2018

Awesome for invoice tracking and AP

Pros

Very easy to set up and use, great customer service. Quick and easy to learn.

Cons

Indexers. Invisible trolls that come with the software who go in, pull the invoices and assign them where they want, so there may be invoices in random queues that are paid late, unless you check the random queues often.

Anne

Company size: 11-50 employees

Industry: Government Administration

Time used: Less than 2 years

Review Source: Capterra

4

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

April 2022

Avid review

Pros

The integration team, customer service and their response time has been great!

Cons

It would be great if multiple pages could be sent at a time and only select the pages you need for a specific invoice. It is quite time consuming to integrate with MRI's old HAB software. It's quite a bit more time consuming.

Reasons for switching to AvidXchange

Bill.com was very over priced and offered poor customer service and reporting features. They also did not integrate with our software. Avid is much better.

Jeffrey

Company size: 5,001-10,000 employees

Industry: Hospital & Health Care

Time used: More than 2 years

Review Source: Capterra

4

Ease-of-use

out of 5
2

Value for money

out of 5
1

Customer support

out of 5
2

Functionality

out of 5

May 2022

Customer service is non-existent.

Pretty good but frustrating at times. If I were asked to keep Avid or switch to another company to outsource payments, I would probably advise that we should switch. We are relatively happy with Avid but could be happier elsewhere. I have used similar services from other companies in my career and Avid is not what I would consider "top tier".

Pros

I really like the ease in which payments can be made. The integration with NetSuite (which we use as well) is near perfect. We have everything we need to send our payment information to AVID and have the process begin. The avidxchange.com interface is also very easy to use and it is awesome that we get up to date status on each payment.

Cons

The customer service. I don't have an assigned contact for my team any longer so the only way to speak with someone is to send in an email and hope they get back to you. I need answers right away on issues involving payments and do not get this very often from AvidXchange. When we do get someone to help, they are usually very knowledgeable and end up solving our problems but the issue is getting someone to help. I feel it is an issue with the staffing level and not the actual customer service employees. Also, my team is CONSTANTLY having to send over copies of invoices because the companies don't recognize the payment being offered by Avid, even though the invoice number is listed on your remittance. The ability to not include any enclosures (tax forms, signed contracts, etc.) also hampers our usage of the product; we still have to run some checks manually and if we are doing so, why not just run ALL of our payments this way?

Calyn

Company size: 51-200 employees

Industry: Government Administration

Time used: More than 2 years

Review Source: Capterra

4

Ease-of-use

out of 5
4

Value for money

out of 5
1

Customer support

out of 5
4

Functionality

out of 5

May 2022

Great Product but needs better support.

AvidXchange is a great software for payables processing however when you have issues the support team is not great to work with, I have been considering adding the payment processing but keep hesitating because of poor support.

Pros

This product saved us from having to hire additional employees when we expanded. Saves me a lot of time and makes audits so much easier.

Cons

I feel like the reporting portion could be improved but overall a good system

Grace

Company size: 11-50 employees

Industry: Real Estate

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
1

Ease-of-use

out of 5
1

Value for money

out of 5
1

Customer support

out of 5
1

Functionality

out of 5

June 2019

Avoid at All Costs

Pros

There is not much we liked about using this software. The pricing is incredibly high when used with multiple bank accounts. We used the software to manage invoices for condo associations and if you are a property manager, we would highly recommend using Appfolio instead. The user interface is better and there is no charge for bank accounts or for invoice uploads. Plus the cost per invoice is much better in Appfolio.

Cons

The customer support is fairly slow and makes it really hard to solve issues that come up. It's not uncommon for a customer support ticket to remain open for weeks and to need to follow up multiple times. The straw that broke the camels back for us was when we transitioned out, we staying the software for a few days of the next month. The company would not prorate our bill even though we did not use the system in the final month. Bad customer service until the very end.

Reasons for switching to AvidXchange

Tops did not integrate with any other systems.

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