All AvidXchange Reviews

1-25 of 146 Reviews

Sort by

Reviews are by default sorted by Recommended to software buyers, driven by our proprietary algorithm reflecting the depth and quality of the review, recency of experience, and other factors. As a neutral reviews platform, the star rating of the review is not considered in the "Recommended" ranking, and there is currently no voting mechanism that would allow site visitors to influence the ranking.

Mya

Non-Profit Organization Management, 51 - 200 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed April 2023

AvidXchange Review

Anonymous

51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed September 2021

User friendly Accounts Payable Software that increases effiency

Overall, I really love AvidXchange and would definitely recommend it to different companies.

PROS

Really saved our company time by switching billing to electronic invoicing system.

CONS

AvidPay could take a long time, and unable to include both account number and invoice number on payment. The timing it takes to convert from VCC (Virtual Card) to Check could take up to 3 weeks which leads to late bills.

Anonymous

10,000+ employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

FUNCTIONALITY

4

Reviewed May 2019

An Efficient Invoicing Tool

Avid has been a solid tool for my company to make purchase orders and pay invoices.

PROS

It's relatively easy to use and I really like the comment feature that allows you to easily communicate with the next approvers in the workflow. This communication feature is especially helpful when you are working with people in other offices. The Avid processors are efficient at extracting data from invoices when they are sent in which saves data entry time.

CONS

Setup and implementation took longer than we would have liked and I personally don't like the interface that much. In addition I've experienced many times when the file was too large (above 5 MB?) for Avid to upload which was frustrating because expense reports often are large files.

Natasha

Mental Health Care, 501-1,000 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

Ease of Avid use

PROS

The ability to set up workflows for other departments to manage their invoices, attach any receipts that need to be attached. If it is a invoice that is accruing, having the project codes already input saves time.

CONS

When entering a new supplier, we first need to enter into another tool, Blackbaud to create user, then recreate again in avid. Would be helpful to have the partnership between the two.

Brenda

Real Estate, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

1

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed February 2024

Unhappy with services and a lot of technical issues

Not good - a lot of issues since they went to the AI system

PROS

Easy platform to work with and can find invoices easily.

CONS

Technical errors - it has been down for all of my morning and can process invoice. Takes way more that 24 to 48 hours to reply to my requests. Invoices in processing get stuck in the queue till the next day. Called customer service and wasn't any help or were rude.

Reason for choosing AvidXchange

We use rent manager and Avid works with rent manager also.

Shahla

Real Estate, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2023

AvidXchange review

PROS

very user friendly and accurate accounting software for processing invoices-

Dale

Mental Health Care, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

FUNCTIONALITY

5

Reviewed February 2024

Full Featured Software

PROS

Tracks everything in one place. Need a receipt? It's there. Wondering how much staff spent on travel? Its there. Did you pay that invoice? Find out.

CONS

Like any new system, it takes a little while to get over the learning curve.

Shaun

Real Estate, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

User Friendly

other than freezing more that I would like it to, I would give them 5-stars

PROS

It is User friendly and helpful in tracking invoices and getting vendors to send invoices.

CONS

freezing several times during a session causing delay in completing clearing avid

Jean

Real Estate, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed March 2024

Accounts Payable

PROS

It is easy to use the accounts payable area of AVID.

CONS

It is hard to determine what type of payment the vendor signed up for and who in their organization made the decision (need name, phone number, email and position).

Paul

Non-Profit Organization Management, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed February 2024

Review of Service

PROS

It is easy to use all the most of the time.

CONS

The Accounting software is very rarely is down and can't be used.

Kotone

Real Estate, 10,000+ employees

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed February 2024

Easy to use platform for AP

PROS

Avid is user friendly and makes coding and approving invoices a simple process. The search feature for looking up invoices is easy to use and allows you to find historical information quickly.

CONS

There isn't anything that I find difficult about Avid. I've used it at several different companies that I have worked for and whenever I find out they use Avid for AP, I am pleased because I know it will be easy to use.

Grace

Real Estate, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed June 2019

Avoid at All Costs

PROS

There is not much we liked about using this software. The pricing is incredibly high when used with multiple bank accounts. We used the software to manage invoices for condo associations and if you are a property manager, we would highly recommend using Appfolio instead. The user interface is better and there is no charge for bank accounts or for invoice uploads. Plus the cost per invoice is much better in Appfolio.

CONS

The customer support is fairly slow and makes it really hard to solve issues that come up. It's not uncommon for a customer support ticket to remain open for weeks and to need to follow up multiple times. The straw that broke the camels back for us was when we transitioned out, we staying the software for a few days of the next month. The company would not prorate our bill even though we did not use the system in the final month. Bad customer service until the very end.

Reasons for switching to AvidXchange

Tops did not integrate with any other systems.

Jeffrey

Hospital & Health Care, 5,001-10,000 employees

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed May 2022

Customer service is non-existent.

Pretty good but frustrating at times. If I were asked to keep Avid or switch to another company to outsource payments, I would probably advise that we should switch. We are relatively happy with Avid but could be happier elsewhere. I have used similar services from other companies in my career and Avid is not what I would consider "top tier".

PROS

I really like the ease in which payments can be made. The integration with NetSuite (which we use as well) is near perfect. We have everything we need to send our payment information to AVID and have the process begin. The avidxchange.com interface is also very easy to use and it is awesome that we get up to date status on each payment.

CONS

The customer service. I don't have an assigned contact for my team any longer so the only way to speak with someone is to send in an email and hope they get back to you. I need answers right away on issues involving payments and do not get this very often from AvidXchange. When we do get someone to help, they are usually very knowledgeable and end up solving our problems but the issue is getting someone to help. I feel it is an issue with the staffing level and not the actual customer service employees. Also, my team is CONSTANTLY having to send over copies of invoices because the companies don't recognize the payment being offered by Avid, even though the invoice number is listed on your remittance. The ability to not include any enclosures (tax forms, signed contracts, etc.) also hampers our usage of the product; we still have to run some checks manually and if we are doing so, why not just run ALL of our payments this way?

David

Real Estate, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2021

Daily Accounts Payable Review Software

Generally good-it serves as a very good document imaging manager with Vendor History and the payment process of getting checks or ACHs to suppliers works seamlessly.

PROS

Ease of Batching approved invoices and integrating them with my accounting software

CONS

At times invoice images get stuck in the inbox and our accounting staff needs to retrieve them manually to get them in the proper workflow

Reason for choosing AvidXchange

Cost and recommendation by user

Kylee

Marketing and Advertising, 5,001-10,000 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed July 2019

Invoices and payments made easy!

Getting check requests processed has never been easier! AvidXchange has made invoice approval processes and workflows so much more efficient and environmentally friendly. Because everything is automated through the software, we have been able to better track and approve our invoices. We would sometimes have invoices lost in the processing phases when we did everything through fax and on paper. Now, because our workflows are streamlined within the software, we have all of that invoice data at our fingertips.

PROS

AvidXchange is one of the easiest software platforms I have ever had to learn when it comes to invoicing and payments. Though I am just a user and not an administrator, I do have to send in a lot of check requests and payment requests for our customers and the charities we support. AvidXchange has streamlined this process and eliminated a lot of faxing and paper waste that we once had with our company.

CONS

As a user, I do not have a single complaint with this software. Its incredible functionality makes it great for even the most inexperienced of users. Our entire Marketing team has raved about how easy it is to send invoices and have them processed for review.

John

Real Estate, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2022

Improves Organization and Speed Of Processing For Your Invoices!

I think the software is great and would recommend it especially to other property managers who would like to add speed and efficiency to their organization.

PROS

This software is easy to use, allows the user to add and group details pertaining to categorizing expenses for your budget. Timing for payments is key and the functions allow for time delay in processing and delivery of payments to vendors.

CONS

The only con I've found is searching for specific vendors at a particular property. The dropdown box doesn't always populate the vendor once the property is entered.

Tonya

Commercial Real Estate, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2017

Very helpful and seemed like the most efficient and provided the most ways to obtain info.

Efficiency, workflow and fraud control, reduced data entry, centralized invoice processing and accuracy.

PROS

Customer service, efficiency, data retainage, ease of finding invoices for vendors and auditors, fraud protection and frequent updates to correct any bugs that are found in the system.

CONS

That utility cutoff notices are placed in the statement queue and that you are not able to look up avengers invoice by the account number.

Vendor Response

Hi Tonya, Thanks for the great review! I will pass on your feedback to our Utility team. If you have any questions feel free to reach out to me personally: billking@avidxchange.com Thanks again!

Replied September 2017

Doug

Real Estate, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed April 2022

AvidXchange from a VP Perspective

We are processing AP more efficiently and will less staff. Our processes are streamlined for sure

PROS

Once the system is up and running it makes things much smoother. We were able to eliminate a position and one of the unrecognized benefits of the system is how easy bank reconciliations are using Avid. A true plus when we are doing 40+ per month

CONS

There are small enhancements that I think could be implemented but it doesn't seem that there is an avenue to suggest these changes.

Kevin

Non-Profit Organization Management, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed June 2022

Comments

PROS

Time savings of opening mail and eliminating the USPS from the equation. We also like the auto tracking of invoices, where they came from and who has reviewed makes conversations easier.

CONS

during the upload process when errors occur there is not always a good explanation of the error and we are looking for a needle in the hay stack especially when large batches are completed.

Sarah

Commercial Real Estate, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed September 2021

My Thoughts on Avid

Good

PROS

Easy to process invoices, and it is a well know software. Avid Community is a huge plus since it has been implemented.

CONS

Sometimes it can take a while to get a response when a ticket is put into Avid. In General Avid Utility is really difficult to use and can be very slow in the afternoon and evening.

Reason for choosing AvidXchange

Avid is they system we have now, and it familiar and it works.

Candace

Government Administration, 2-10 employees

Used daily for less than 6 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2023

AvidXchange is a great handholder for advancement

Our experience with AX is that they sell what you buy--meaning--no false promises and a great deal of kindness, functionality and grace with the transfer to a new system.

PROS

The feature that is most impactful for me is their onboarding process. They meet with you each week to make sure the issues coming up are not only solved, but explained so that you have ownership of the operations. Their patience with those less technically inclined is fantastic.Although the software interface is very busy, all things seem to be labeled very logically and you can "poke" around to find things and not create issues.

CONS

There was not a way to tie "class" from Quickbooks to AX which was tough for us, because of being a semi-governmental organization, we have to track expenditures in a very detailed way.

Reason for choosing AvidXchange

more support in onboarding.

Cameron

Real Estate, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed September 2021

Growing Commercial Real Estate Company

Benefits we are realizing include an orderly electronic invoice flow with solid approval processes. Avidpay reduces time and expense be eliminating check printing and envelope stuffing.

PROS

This product scales, as must have feature in a growth business.

CONS

It is difficult to administer. The back end desperately needs a user interface update.

Jeff

Real Estate, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed September 2021

Avidexchange functionality

Simple and efficient way to process invoice payment

PROS

Easy way to approve invoices electronically. Easy to communicate with other users of software. Avidpay witthout checks being issued

CONS

Nothing. The software meets all my requirements of an approver of tenant invoices

Jaime

Real Estate, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2021

Accounting with Avid

Very good, great customer service and a very helpful product

PROS

The integrations with our other software

CONS

The log in to look up transactions is not user friendly. Trying to search for a specify transaction is very challenging.

Christine

Real Estate, 51-200 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

FUNCTIONALITY

4

Reviewed March 2022

AvidXchange for Property Management

PROS

Avid makes it easier to organize invoices and direct them to the correct property. It is helpful that basic information such as property, vendor, and amount is filled in for you. It is also helpful that you can pull up related invoices to view for reference. Overall, it does reduce the number of steps involved in receiving, reviewing, approving, and paying bills.

CONS

I think this software could go further in terms of automation. My impression is that actually people reviewing the invoices and filling in the information, and I think an AI based software would likely be able to detect and populate additional fields, such as Description and Budget Code.

Showing 1 - 25 of 146 Reviews