Overall, I really love AvidXchange and would definitely recommend it to different companies.

Really saved our company time by switching billing to electronic invoicing system.

AvidPay could take a long time, and unable to include both account number and invoice number on payment. The timing it takes to convert from VCC (Virtual Card) to Check could take up to 3 weeks which leads to late bills.

Avid has been a solid tool for my company to make purchase orders and pay invoices.

It's relatively easy to use and I really like the comment feature that allows you to easily communicate with the next approvers in the workflow. This communication feature is especially helpful when you are working with people in other offices. The Avid processors are efficient at extracting data from invoices when they are sent in which saves data entry time.

Setup and implementation took longer than we would have liked and I personally don't like the interface that much. In addition I've experienced many times when the file was too large (above 5 MB?) for Avid to upload which was frustrating because expense reports often are large files.

The ability to set up workflows for other departments to manage their invoices, attach any receipts that need to be attached. If it is a invoice that is accruing, having the project codes already input saves time.

When entering a new supplier, we first need to enter into another tool, Blackbaud to create user, then recreate again in avid. Would be helpful to have the partnership between the two.

Not good - a lot of issues since they went to the AI system

Easy platform to work with and can find invoices easily.

Technical errors - it has been down for all of my morning and can process invoice. Takes way more that 24 to 48 hours to reply to my requests. Invoices in processing get stuck in the queue till the next day. Called customer service and wasn't any help or were rude.

Tracks everything in one place. Need a receipt? It's there. Wondering how much staff spent on travel? Its there. Did you pay that invoice? Find out.

Like any new system, it takes a little while to get over the learning curve.

other than freezing more that I would like it to, I would give them 5-stars

It is User friendly and helpful in tracking invoices and getting vendors to send invoices.

freezing several times during a session causing delay in completing clearing avid

It is easy to use the accounts payable area of AVID.

It is hard to determine what type of payment the vendor signed up for and who in their organization made the decision (need name, phone number, email and position).

It is easy to use all the most of the time.

The Accounting software is very rarely is down and can't be used.

I loved the ease of use, as there was a low learning curve. The process of invoicing is efficient from start to finish. It gets the job done and I would recommend this program to anyone looking for invoice processing software.

Searching for the status of an invoice can sometimes be a challenge. From my experience, searching by name hasn't always been enough when I didn't have any further information. I would recommend a shortcut to invoice searches.

Avid is user friendly and makes coding and approving invoices a simple process. The search feature for looking up invoices is easy to use and allows you to find historical information quickly.

There isn't anything that I find difficult about Avid. I've used it at several different companies that I have worked for and whenever I find out they use Avid for AP, I am pleased because I know it will be easy to use.

There is not much we liked about using this software. The pricing is incredibly high when used with multiple bank accounts. We used the software to manage invoices for condo associations and if you are a property manager, we would highly recommend using Appfolio instead. The user interface is better and there is no charge for bank accounts or for invoice uploads. Plus the cost per invoice is much better in Appfolio.

The customer support is fairly slow and makes it really hard to solve issues that come up. It's not uncommon for a customer support ticket to remain open for weeks and to need to follow up multiple times. The straw that broke the camels back for us was when we transitioned out, we staying the software for a few days of the next month. The company would not prorate our bill even though we did not use the system in the final month. Bad customer service until the very end.

Pretty good but frustrating at times. If I were asked to keep Avid or switch to another company to outsource payments, I would probably advise that we should switch. We are relatively happy with Avid but could be happier elsewhere. I have used similar services from other companies in my career and Avid is not what I would consider "top tier".

I really like the ease in which payments can be made. The integration with NetSuite (which we use as well) is near perfect. We have everything we need to send our payment information to AVID and have the process begin. The avidxchange.com interface is also very easy to use and it is awesome that we get up to date status on each payment.

The customer service. I don't have an assigned contact for my team any longer so the only way to speak with someone is to send in an email and hope they get back to you. I need answers right away on issues involving payments and do not get this very often from AvidXchange. When we do get someone to help, they are usually very knowledgeable and end up solving our problems but the issue is getting someone to help. I feel it is an issue with the staffing level and not the actual customer service employees. Also, my team is CONSTANTLY having to send over copies of invoices because the companies don't recognize the payment being offered by Avid, even though the invoice number is listed on your remittance. The ability to not include any enclosures (tax forms, signed contracts, etc.) also hampers our usage of the product; we still have to run some checks manually and if we are doing so, why not just run ALL of our payments this way?

Generally good-it serves as a very good document imaging manager with Vendor History and the payment process of getting checks or ACHs to suppliers works seamlessly.

Ease of Batching approved invoices and integrating them with my accounting software

At times invoice images get stuck in the inbox and our accounting staff needs to retrieve them manually to get them in the proper workflow

Overall, AvidXchange has been invaluable to our AP business processes. It integrates with our MRI property management software, as well as Quickbooks, and provides a multi-layered and visible approach to our invoice submission, approval and payment processes.

Love the ability to search by multiple criteria, including invoice #, vendor name, entity, etc., as well as the ability to view images of the actual invoices themselves. You can also email other people from within Avid to get questions answered regarding an invoice and track those conversations in real time.

AvidXchange recently changed its UI, and not for the better. For one, when searching for invoices by vendor, Avid always loads results in order from oldest date to newest date which doesn't make much sense. As far as we know, there is no way to change that default. Additionally, the process for selecting multiple values in a search result (i.e. invoices for multiple entities by vendor) is very non-intuitive, as you used to be able to see what specific values were selected after having done so, rather than just seeing a quantity selected. It's a small detail, but very annoying.

Very positive. Extremely satisfied with the implementation

Gives our clients full transparency of the invoice approval process.

Difficult to customize. Wish we had more input for improvements.

Experience is great. At first I was skeptical, wondering if it was too good to be true or if our vendors wouldn't like receiving their payments via Avid. All those concerns have been put to rest. AvidPay really works and I've had no complaints from vendors. I think what makes it work is that Avid makes a transaction fee when vendors choose to receive payments by faster means like ACH or virtual credit card.

At a net savings, AvidPay enabled us to eliminate our check cutting process, provided our vendors convenient options to receive our payments, and decreased several security risks in our payment process.

Each month I pull a report off the Avid platform to confirm payments made have been received by our vendors. The report task a while to load, maybe 15 seconds? The bank statement looks a little different with the transaction description, but all the information is there to reconcile statements.

This has been a great experience, and a complete change in the way AP works for us. I'm confident AvidXchange will be able to keep up with our growing organization's ever increasing number of invoices and vendors.

Our Implementation Manager was amazing -- he worked with us to build, fine tune and train through weekly meetings and quick response times. The software does what we need and has become an incredible time saver for our growing organization. Our entire team has easily learned to code and approve invoices, allowing the Finance Team to process and pay quickly.

This is a robust website, and our rural Internet is sometimes slower than I'd like ... but no fault of AvidXchange!

I enjoy Avidpay and have used Avid Invoicing services in the past. I highly recommend both when compared with a more traditional way of processing AP.

Avid saves our Business Office Directors time and provides them the information they need when interacting with our vendors.

There are a few areas that could be smoother, such as when searching for payments, but overall the software is user friendly and easy to navigate.

The ease and effectiveness of the service easily saved us from adding additional staffing. There have been very few errors over the years that have needed to be addressed with the support staff.

The few errors that we encountered. Mostly a few random invoices not being added to our workflow and not receiving notice that they were not processed.

We have automated our AP approval flow as its now all dont in the system rather than manual handwritten approvals. All end users have taken onto the new flow and it has shortened our monthly close process.

It is very easy to use and administer All users really like it, it has automated many of our processes.

Would prefer coding options to be more straightforward, but it still works well.

While turnaround of entire portfolio have been a time consuming process, now that all of our clients are onboarded, the nature of the office streamlining has changed our office culture

Time savings Access Global understanding of data Search/research options

Likely more powerful than we'd ever have time to utilize Possibly two extensive for our small portfolio of clients

I recommended it to my new job who still uses a paper AP System.

I liked that we used this software for multiple locations at a corporate office for property management. We could sort the invoices by date or by location or by vendor

Sometimes the delay for invoices showing up in the queue was slow.

Super easy to use and teach others how to use as well!

I appreciate that all invoices are kept on file electronically. Also, I think it's great that each person on the team reviews an invoice before being processed.

I wish there was a spell check option. I also wish there was a way to apply the GL code to multiple line items instead of manually typing them all in.

The menu options are easy to navigate you jump right in without having to have read a how to use manual.

I am not happy with secondary verification to access