Working for ROOM I am constantly on the go. Brex customer service has been incredible and they have always been there for me. Every question has been responded to rapidly and I have been treated like gold. My card arrived in a sleek black envelope and I have so much more time to get actual work done because Brex makes logging all of my purchases a dream. I have friends that work in other similar industries and they wish they could have a Brex card. Instead, they are taping receipts to paper and scanning them. The integration with google sheets makes things SO SIMPLE. Sleek, cool, and makes my job so much easier.

It is so streamlined, so beautiful to use, it actually puts me in a good mood when I am tracking my purchases. How many cards can you say that about? The software is crisp and I can track my purchases and have them verified before I've left the store. This is an absolute dream come true.

I notice that sometimes it has a hard time recognizing certain receipts depending if they were printed on an airline ticket.

Brex artificial intelligence helped us automate expense models, whereby recording expenses in detail and sending them for approval and also archiving them on the cloud is done quickly, and tracking spending at the enterprise level has become easier, as reports include expenses in detail, which enables decision makers to make decisions and also ensuring that spending is done correctly and within specified budgets.

Brex is characterized by high efficiency in managing expenses, as it enables us to record the most accurate details about all expenses, regardless of the method of payment, whether it is cash or a credit card. It is easy to use the phone application to register to create a new invoice, and scanning invoices helps in transferring information from them directly to the system, which relieves us from manually entering numbers and other information. Brex enables us to link the credit card easily, and when paying with the card, we can automatically enter the information related to the payment process. I really appreciate Brex because it allows us to track approvals, as well as the notifications we receive when final approval is obtained or when a department needs more details. The records are very accurate and can easily be consulted and searched. The previous operations, also the expense reporting tool is easy to use, and enables us to prepare and send reports without much effort.

You can't find anything to dislike about Brex, the user interface is modern, and the mobile app is very nice and easy to adapt to.

So I used Brex as my main business bank account for over a year, it was great for awhile and I loved it, then one day i went to deposit a check with Mobile Deposit and they had a message pop up that says it was disabled, along with any ACH transfers, I got a hold of customer support and they absolutely refused to give me a reason for it being disabled, they just said they were sorry for the inconvenience and they would follow up with Email, I waited a week for the Email and then got a hold of Customer Support again and the agent gave me a day it would be enabled again, I waited a couple days for that and it was not reinstated, so i got ahold of them again and the agent told me that it would not be reinstated and there is a small chance it will ever be again, so i told them it was of no use to me to have an account that I cannot fund, and closed it. Moral of the story is whoever calls the shots at Brex better get their act together or they are surely a doomed company. As of today June 17 2022 I have not received a single communication from Brex.

It was convenient, it built my business credit,I could manage my receipts well.

Customer Support,The Company Customer Policies. Pretty much they think the software will retain customers while their management treats them extremely poorly.

There are teams in law firms focusing to startups, there are investors focusing to startups, there are incubators for startups.. How to get a business credit card as a startup was an unaddressed pain. Brex is a startup and they work with startups; they understand founder and startup needs challenges, expectations. They provided a very good solution. Startups receive and spend billions of dollars every year! Brex is making something needed and missing. Perfect.

Brex card provides more or less all of the features of a highly regarded business credit card, but it is a lot better for following reasons. They work with startups and your chance of getting a credit card as a funded startup is higher and a lot easier. Plus, they keep improving, adding new features every few months. Their website and expense tracking/filing is intuitive and easy, they offer multi layers of protection and convenience (online cards etc). For life science companies there are additional discounts they secure from major vendors. Support team is "real time" responsive or quick via email. You do not need to shout to a voice recording 10 times "I want to talk to a representative" or waste hours. My impression over the last one year is highly positive!

No cons compared to all other cards I have used from other top providers.

quality service and trust I recommend

What I like the most is that we can use the physical card and it facilitates the payments. And we have a complete report on our different transactions

I found no problem with brex, it works fine

Brex banking with disposable cards helped our expense reporting and controls more efficiently and automated. We diminished in over 90% the amount of missing invoices from departments invoices and automated a lot of payment workflows.

Nothing to complain about. Probably just have the option to allow mark invoices as lost instead of getting eternal nagging from notifications.

Brex really does not care about small businesses, I highly suggest people use another online bank like mercury when considering a bank for their start up.

Brex was a great platform before they decided to cut all small businesses.

Brex gave no warning to our company and cut our ability to deposit into our account, making operations halt immediately while we found another solution.

Great visibility of spend, card management and team management are fantastic. Could never go back to a conventional bank issued card.

Credit limit fluctuates with cash in bank. For startups this can make available credit less predictable than is ideal.

Brex has been critical to helping Dear Ava scale. We needed a credit card solution that allowed me to track employee spend as we ramped up, and also one that had a large enough credit limit that realized how our DTC ecommece business cycled up during the holiday months. Brex solved both of these issues with a crisp UI. THANK YOU BREX!

Brex is the best corporate credit card we have tried at DearAva. The lack of personal guarantee, the high credit limit associated with a sophisticated understanding of how our business works, the intuitive UI, and the ability to track and monitor our employee spend has been crucial to running our business efficiently. The onboard process was super fast and I received the card within days -- all while being able to use the digital version minutes after being approved.

As the CFO/controller, I'd like to be able to see what my Brex credit limit is when I log into the portal, and see how/if it fluctuates over time.

Brex is a true financial partner. They understand the flows of SAAS businesses and make managing the finances of your startup a breeze. We moved to Brex from a competitor and couldn't be happier!

There aren't a lot of drawbacks. The UI is easy to navigate and intuitive. So far, so good!

Ahh, Brex loves to promote their Capterra and other reviews after soliciting these from small business. But now that they've got their reviews, it's time to burn the small business owner. Out of the blue, we get a message saying, "Brex is constantly evolving our business, and after changes to our strategy, we are less suited to meet the needs of smaller customers." So too bad, my account is closing August 15th whether I like it or not. "This decision cannot be either changed or delayed. Your account will be closed by August 15." Maybe Brex doesn't realize that small businesses become big business, and we're going to be sure to BOYCOTT any big business that uses Brex or ANY bank associated with Brex for the pain and needless aggravation this bank has put us through.

I like the platform while it worked. Unfortunately they are no longer supporting small business.

The fact that they're closing accounts of small business owners.

Brex has been an amazing company for our corporate credit cards. Their software is intuitive, customer service outstanding and rewards program is amazing. I cannot say enough good things about them. I had a new team member come on board and was going to travel with us and I was able to get them a virtual credit card instantly to book their airline and hotel and then Brex overnighted their physical credit card. I was blown away that they already had their card on our trip. Get your own Brex card by going here: https://baseconnect.com/brex

- I got a personal rep to talk to on the phone - Their software is very intuitive to use as well as their new mobile app - You get a virtual card as well as physical. - When you add a new employee card they overnight it to them! - You get huge rewards for every dollar you spend. Get your Brex card here: https://baseconnect.com/brex

- They don't work with ApplePay yet on the iPhone

Brex has been great for our organization. I highly recommend it!

The ease of use and features are the two things I like the most. I can charge the card and will get a notification text, we can set budgets, get a new card when one expires, the platform is very user friendly. Just overall a great card and platform to use.

I would like it better if we had cash back or more options to spend our points on.

With Brex we're able to spend much less time on expense mgmt. and more time focusing on our core business. Features like seamless receipt capture and spend by employee make tracking purchases very easy. Also it's easy to onboard new employees to our platform. Finally it's great not to have to put up a personal guarantee as a startup. The recent upgrade to the rewards program was needed and really attractive.

I'd love to see more analytics like category spend by employee and by vendor, which I expect to come as the company scales.

Easy application process. No personal guarantee. No collateral. Rewards. Ease of use: issuing cards, creating and maintaining virtual cards, submitting receipts, integrating with accounting software, automated payments.

Dynamic credit limits are actually both a pro and a con. The reason it's in this section is that the credit limit changes daily which for us led to unnecessary fire drills with some cardholders while traveling.

The virtual cards give the accounting team some control over spending

Receipt upload was manual, not great for high volume of transactions

Overall Brex is the only company that would offer us credit and for that i’m grateful. They give us the flexibility we need to grow the business by buying things today that we’ll be able to pay back in most cases less than a week. traditional banks don’t care to understand my business and just decline, Brex gets startups.

The underwriting/approval process was lightning fast. No stupid questions about financial projections—just a quick and painless credit card for my company.

Our credit line changes DAILY. I assume this is how they adjust for risk given that they approved us so effortlessly but I can’t help but wish we could get a weekly credit line at minimum. Today I could have $10K and tomorrow it could be $7800. Hard to plan with such a fast moving target.

Highly recommend if you are looking to issue credit cards within your company!

Brex is super easy to issue new cards, control limits, and for receipt uploads. When a company charges one expense as multiple invoices, Brex is smart enough to take one receipt and split it among the invoices.

It would be great if the system could send automatic reminders to users who do not upload receipts, since this is a main functionality of utilizing this system. A lot of the work is put on our bookkeepers to ensure receipts are uploaded and accurate.

Simple to utilize and manage expenses. No personal guarantee

Once or twice we had trouble receiving replacement cards in the past but all has been resolved and it was a very minor issue. Overall easy and great to use

I love being able to issue different spending cards and assigning max limits. I also appreciate the feature that pings users to upload receipts and a memo. I also like that we get to earn points without needing to actually have a credit card.

Integration with Quickbooks. The way it records transactions between the primary cash account and card transaction sometimes makes it look like the transaction happened twice. This was an issue for our bookkeeper who found it frustrating, but they eventually figured it out and was able to integrate the sync between Brex <> Quickbooks appropriately.

The customer service is top notch, so if I can't figure it out, it's easy to ask questions and get quick answers using the online chat. I would recommend to any business but especially start-ups looking for a card.

So easy to get started, easy to get cards added and the immediate use of the cards is ideal. It's great that we don't have to use our founder's personal credit anymore and can build company credit. The cash back percentages are on point and accurate.

The way the 30 day limit flows, I hear there are improvements coming but right now I have to keep upping card limits. The way it integrates with QBO could be better, but I think I just need more time to tweak my mapping in Brex.

Managing cash flow is a daily task, even with our customer base and revenues increasing at an astronomical rate. Brex knows that we are a terrific credit risk and allows us to grow even faster.

Banks just don't understand smaller, rapidly growing businesses. Brex does. To provide a 60 day line of credit, no interest, accessible through a credit card is a dream for us. It is exactly what we need to invest in the business without any hesitation.

No complaints. Underwriting and set up process was simple. I'd still be waiting on hold 60 days later with a bank (or they would have hung up on me).

Great.

Love the ease of use with Brex. Could not be better.

Nothing. Everything has been easy and great.

I use Brex for regular business expenses like coffee chats with the team and potential hires. The interface is simple, expense tracking is intuitive and support is responsive. Would recommend to anyone who doesn' t want to think about company cards. I've used it in two companies and it's great. Seriously simplifies everything.

Brex is super easy to use and has a great support team. Favorite feature is that you can text them your receipts with basically a 99% chance that it works. It's stupid how simple the features are so it's amazing that other companies can't catch on.

The tail end of receipt matching failures are annoying to deal with