--- title: "Broker PRO Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Broker PRO. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Broker PRO is a good fit for you!" source_url: "https://www.softwareadvice.com/scm/brokerpro-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Transportation Dispatch Software](https://www.softwareadvice.com/fleet-management/taxi-dispatch-comparison/) / [Broker PRO](https://www.softwareadvice.com/fleet-management/brokerpro-profile/) / Broker PRO Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/fleet-management/brokerpro-profile/) Reviews [Alternatives](https://www.softwareadvice.com/fleet-management/brokerpro-profile/alternatives/) # Broker PRO User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 56 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.6/5 - Value for money: 4.5/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 38 reviews (68%) - 4 stars: 14 reviews (25%) - 3 stars: 2 reviews (4%) - 2 stars: 1 reviews (2%) - 1 star: 1 reviews (2%) ### Most mentioned pros - May our continued journey with Broker Pro be filled with success, seamless experiences, and continued satisfaction. - They take pride in their product enough to answer the phone and assist to troubleshoot any issue at hand promoting great customer satisfaction. - We have had a positive experience with Broker Pro over the past 14 years, especially since transitioning to the online version. ### Most mentioned cons - Their support staff think they know how to run a brokerage when they have never actually doens so and will tell us how we need to do our jobs. - Some things get translated over to QB incorrectly, but that is the only issue thus far. - Setting up new customers is time consuming ## Broker PRO customer reviews Showing reviews 1-25 of 56 (page 1). ### Definitely worth it. - Overall rating: 5/5 - Reviewer: Roy B. - Industry: Transportation/ Trucking/ Railroad - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy to use. All the information you would need at your fingertips. --- ### BrokerPro: Assisting in Logistics - Overall rating: 4/5 - Reviewer: Parker C. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience has been very satisfactory. Along with the "Pros" mentioned above, the customer service has been top notch. All I need to do is send an email or make a one time call if needing more indebt information and I know the BP team will take care of it. So when there are those minor cons, I don't sweat it because I know it will be handled in a professional and timely manner. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros As an accountant, I find BrokerPro to make everything from billing to invoicing seamless and streamlined in helping keep track of AR & AP. If I want to view a specific customer or carrier to view their history, invoices, bills, documents, etc. I just have to make a few clicks and it is presented in an easy to view format. I can even choose to export the data shown into a pdf or excel spreadsheet (Filtered & Raw). #### Cons Loads can take longer than expected to update after the records have been changed. There are times when functions do not work like exporting data to QuickBooks. BP can also be glitchy and slow when trying to navigate through the software. #### Vendor response Thanks for your positive and honest review Parker, we appreciate it very much. Your comments and suggestions are always welcome! Replied December 2022 --- ### Lots of Promises - Very little follow through - Overall rating: 2/5 - Reviewer: Caroline W. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2022 - Review source details: This review was submitted organically. No incentive was offered We have been incredibly disappointed in what seemed like such a promising system when we first signed on. If you have plenty of money to spend, this may be the system for you. Otherwise I would highly consider using pen and paper over this. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros When we first signed on with this software and started using it, it was very intuitive and the company was very responsive. Over time, they have made major changes to how the system works and removed features we used with regularity because their IT team (one single guy from what I can tell) decided it wasn't important. #### Cons Their technical support is useless and customer service is non-existent. Unless of course you are willing to pay through the nose for it. The changes they made were done with no warning so we never had an opportunity to make a case to keep features. Their customer service has dropped dramatically. There is one person who responds to system issues, I didn't believe when my team was complaining about the inability to talk to him and his tendency to point fingers at anything other than BrokerPro for being the problem, then I actually got on the phone with him. Unfortunately every complaint I had ever received turned out to be true. Even when the issue is BrokerPro's servers not working. More often than not, when we can actually get some support, it is some sort of work around rather than them actually fixing the issue at hand. They bandaid over issues. #### Reasons for choosing Broker PRO Really good salesmen #### Reasons for switching to Broker PRO We were made a lot of promises that this system would solve any and all issues we had with our previous system. Those promises turned out to be untrue. #### Vendor response Caroline, Thanks for sharing your opinion and helping Infinity Software provide a better TMS. Our goal is to develop and deliver as high-quality a software possible, enabling our users to perform their tasks more efficiently. We will take your review and use it to improve our services. Best wishes as you move on. Replied March 2022 --- ### Broker Pro - Overall rating: 5/5 - Reviewer: Gary T. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2023 - Review source details: This review was submitted organically. No incentive was offered We have had a positive experience with Broker Pro over the past 14 years, especially since transitioning to the online version. Our satisfaction with the product and support highlights the platform's reliability and robustness. It's clear that Broker Pro has not only met but exceeded our expectations, providing excellent solutions for both TLC and your customers. May our continued journey with Broker Pro be filled with success, seamless experiences, and continued satisfaction. Cheers to another 14 years of prosperous collaboration! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros function, deployment, pricing, support, all superb. #### Cons had some initial issue with QB integrations but support team got those worked out. #### Reasons for choosing Broker PRO Value of offering v's competition. Broker Pro is clear winner. #### Vendor response Thanks for the kind words Gary! We appreciate your business and enjoy working with you and your team!! Replied December 2023 --- ### Upgrade Really worth it - Overall rating: 5/5 - Reviewer: Scott S. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We used Broker Plus for quite some time and were reluctant to change over to a cloud based service but now that we have, we are really impressed with all that Broker Pro can do. It has reduced our load building times and with it's seamless integration with so many of our other service providers I was able to hold off hiring additional staff . I highly recommend Broker Pro. In addition, training went great and was easy to understand and when we do have any issue, the staff at Infinity is right there to assist us. I was worried about down time but we have had none since we upgraded. This is a really good platform for brokers to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We really like being able to build loads and dispatch from anywhere. My staff can now use their laptops from home whenever they need to build a load. It has saved numerous trips to the office ! The integration with other products we use is terrific. #### Cons We ran into some bugs with moving our platform from the server based version but [SENSITIVE CONTENT] & staff helped iron them out. The cost to integrate some services like PCmiler were too high from the vendor's side. #### Reasons for switching to Broker PRO Our business model changed and the cloud based platform worked better for the new model #### Vendor response Thanks for the kind words Scott, we truly appreciate your business for the last 15+ years and plan on keeping D&S around for another 15! Replied December 2022 --- ### HOBI Logistics - Overall rating: 5/5 - Reviewer: Brad H. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered I've used Broker Pro for years prior to starting off on my own. It's an easy set-up, great customer support. Since I started with them, I've had to call- once. And it was something that I clicked on, on accident. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the User friendly aspect. The option to integrate with Quick Books #### Cons Off the top of my head, can't think of one. I guess the thing I like least is that it's not free. #### Reasons for choosing Broker PRO Familiarity with using. And knowledge that the staff was good at what they did. #### Vendor response Thanks for the positive review Brad, we enjoy working with you and your team. Thanks for your business! Replied May 2023 --- ### YLS Review of BP - Overall rating: 5/5 - Reviewer: David P. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Broker Pro has been phenomenal for use as far as using it for freight brokerage. We have had little issue and we use it constantly every day. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This software is very easy to use and navigate, even for someone new to Broker Pro using it for the first time. It is also very quick and is never glitchy. #### Cons It's connection to QuickBooks. Some things get translated over to QB incorrectly, but that is the only issue thus far. #### Vendor response Thank you for the positive review David, we appreciate your business and suggestions! Replied December 2022 --- ### Broker Pro - Overall rating: 5/5 - Reviewer: Melodee W. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have been with this software since 2004, I have a great relationship with the [SENSITIVE CONTENT HIDDEN] and if something needed add, [SENSITIVE CONTENT HIDDEN] was always willing to see how it could be updated. I have been approached to use other software companies, however I am more than satisfied with the way this fits my company. Hands down the best all the way around #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is very easy to use, works well in my business to track and bill loads, everything I need is at the click of a button, BrokerPRO also keeps up to date with the industry trends and needs for all of the clients #### Cons This software has every feature I need, love it #### Reasons for choosing Broker PRO Easy to use, simple to understand, and can use on my desktop or my phone. Also works really well with my budget #### Vendor response Thanks for the kind review Melodee. We've enjoyed working with you and your team at Haulin All for over 16 years! Replied September 2020 --- ### Broker Pro - Overall rating: 5/5 - Reviewer: Bradley J. - Industry: Transportation/ Trucking/ Railroad - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2017 - Review source details: This review was submitted organically. No incentive was offered We at Centerline started our company back in 2004. We started using Broker Pro at this time and continue to us this product today. We have over 13,000 Carriers on file and 7,000 Customers. All this information can be found within seconds, listed by any field you choose- State, Equipment type, MC#, DOT # - anything. We import invoices from carriers to Quickbooks and Pay carriers from Quick books in one easy step. Yearly and Monthly totals by customer or carrier is a click away. I could go on forever and most likely haven't even touched on all the features we use. Even with all the records or 45,000 load alone, this program hasn't slowed down. Highly recommend this to anyone and the customer support is excellent. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Simple to use - yet provides any information you could possibly need. And when having multipal employee's - if a carrier is on the do not use list, everyone knows it and why. Integrates with Quickbooks making invoicing and record keeping simple as a click of a key. #### Cons Nothing. #### Vendor response Brad, Thanks for the kind comments. We have enjoyed working with you and your team at Centerline for 13 years and look forward to another 13! Replied March 2017 --- ### Would refer to a friend - Overall rating: 5/5 - Reviewer: Joseph B. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. managing my business would be next to impossible with out this service #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros this mkaes my day 100% easier when it is up and working and running smooth #### Cons The updates that sometimes seem to have a lot of bugs to work out but once they are worked out it is smooth sailing #### Vendor response Joseph, Thanks' for your review and input. We pursue excellence and do not settle for mediocracy. Thanks for being a great client! Replied July 2022 --- ### Great Brokering Tool - Overall rating: 5/5 - Reviewer: Ray H. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Fantastic #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is simple to use and the support is great to work with. They actually listen and are willing to make changes for you. #### Cons Im not sure that there is anything that I dont like about BrokerPro. #### Reasons for choosing Broker PRO They were the best option. #### Reasons for switching to Broker PRO BrokerPro was a much better option for what we needed . #### Vendor response Thanks for your review Ray, we enjoy working with you and your team at Workhorse Freight! Replied September 2020 --- ### Mazi Logistics Review on BrokerPro - Overall rating: 5/5 - Reviewer: Matthew M. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: September 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Love using Broker Pro! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This TMS system is very easy to use. Very user friendly. To the point. It's basically a fill in the blanks. #### Cons I think there should be more options when you plug in more pallets, etc and classes for notes to put on the BOL. #### Reasons for choosing Broker PRO Recommended by Brooks Brokerage School #### Vendor response Mathew, Thank you for the positive review and suggestions. Replied September 2020 --- ### BP Review - Overall rating: 4/5 - Reviewer: Theodore L. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very well liked within company #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Customer Service and ability to customize #### Cons Slow. Sometimes freezes and locks out. Would be much better if that fixed #### Reasons for switching to Broker PRO Old one was horrible #### Vendor response TJ, Thanks for your review and feedback. Replied September 2020 --- ### Good Stuff - Overall rating: 5/5 - Reviewer: Jay T. - Industry: Transportation/ Trucking/ Railroad - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2016 - Review source details: This review was submitted organically. No incentive was offered We have been a BrokerPlus user for MANY years! Thankfully it is pretty flawless and meets all of our needs! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Ease of use and the ability to interface with Quickbooks & posting sites is a huge help for us --- ### Broker Pro Review - Overall rating: 4/5 - Reviewer: Eric L. - Industry: Logistics and Supply Chain - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We are solving locating a truck by region or state. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros The ability to locate a past load and details on shipment. #### Cons The non ability to add carrier to load by MC# vs name of carrier. #### Vendor response Thanks Eric, I have passed on your recommendation to our P.M. Replied January 2019 --- ### Total mobility and ease of use - Overall rating: 5/5 - Reviewer: Erin M. - Product usage: Used daily for less than 6 months - Reviewed: March 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Rate confirmations on the go, access from any device, and great front page/load list for complete daily snap shots of loads. #### Cons We could use more information in the load list for researching pricing but the developer improves the functions monthly so we believe that will come. #### Vendor response Thanks for the kind words Erin. We have been discussing ways to offer more visual data without slowing down the page results. Thx. Replied March 2018 --- ### Solid TMS - Overall rating: 5/5 - Reviewer: Mandon C. - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This TMS offers quick, stream-lined processes that help drive efficiency. #### Cons No cons so far. Still working out the kinks. --- ### Great Software - Overall rating: 4/5 - Reviewer: Matt Koreck K. - Product usage: Used unspecified for unspecified - Reviewed: December 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Good platform for small and mid-size brokerage. It has all the functionality we needed to run the brokerage operation. #### Vendor response Matt, Thanks for your positive review. Please feel free to send us your suggestions or ideas to improve BrokerPro. Replied January 2017 --- ### Ever Since the Owner Stepped away the company is going down hill!!!! - Overall rating: 1/5 - Reviewer: Kris A. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered I wouldnt deal with these poeple again. They charge you a setup fee for every integration even though they have the integration already setup and just have to turn it on. Just about every TMS out now does not cahrge you for those but BP tries to maximize their profits. THe system is old and outdated Legacy System and not even a good cloud system. They have alot of delays and issues with their systems and their support staff are slow to listen to their customers. Their support staff think they know how to run a brokerage when they have never actually doens so and will tell us how we need to do our jobs. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros At first alot, but as time grew and everytime we had an issue their support staff would always start blaming other systems for issues when it was their own systems causing said issues. It got to the point that we were ahing to deal with support more than the carriers or customers. #### Cons Their support staffs arogant attitude and always blaming other systems for their owne failures. I can show you right now at least 40-50 issues within their TMS sytem that we have shown them on multiple occasions of siad issues and all BP Support says is "No on else is having this issue so its your computer, or systems causing the conflict." And they never go any further or doa nything other than close our tickets out. #### Reasons for switching to Broker PRO Their systems were more for trucking dispatch --- ### Evergreen Trading - Broker Pro - Overall rating: 3/5 - Reviewer: Kevin d. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. 5 out of 10 - Price is in the median of comparable software. Functionality falls into the median as well. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros It was functional and had add-ons with the industry's top software #### Cons Onboarding is manual without add-ons. There are many full function TMS systems that can do what broker pro offers at a better rate. --- ### Broker PRO #1 Rated TMS - Overall rating: 5/5 - Reviewer: Gena B. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Broker PRO has played a great role in every aspect of Reliable Logistics Inc and how we now do business. Broker PRO has brought about great changes in how we run our daily operations. To this we are very grateful for our TMS support and everything it offers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Reliable Logistics Inc uses Broker PRO daily for all aspects of our business. We love its functionality and user friendliness in every module we use. When searching for a new TMS a little over a year ago, Broker Pro went above and beyond our list of expectations delivering a product that was superior to our older TMS. The support we have with these guys far outweighs any in the business. They take pride in their product enough to answer the phone and assist to troubleshoot any issue at hand promoting great customer satisfaction. Here is a short list of functions we like about the software.Browser basedEasy search function3rd party integrations including QBO, Paya, and MyCarrierPacketsWidgetsLTL Support #### Cons There are no cons to using Broker PRO as your TMS. #### Reasons for choosing Broker PRO ITS Dispatch did not meet what we were looking for in a TMS. ITS Dispatch didn't offer multiple customer billing. Also didn't offer a way for us to attach multiple documents to a load when billing (Carrier freight bills, rate confirmations, proof of delivery). For our multi fascinated business, ITS Dispatch couldn't meet our needs. #### Reasons for switching to Broker PRO LOADPlus was very hard to get a hold of tech support. Once a ticket was submitted, it would be hours before our call was returned. TMS was not as user friendly or ease of field search, reporting, and not web based. #### Vendor response Thank you for the positive review Gina, we appreciate your comments and Reliable Logistics' business. It is a pleasure working with you and your team! Replied December 2022 --- ### Great TMS Partner for your Brokerage - Overall rating: 5/5 - Reviewer: Katherine K. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2021 - Review source details: This review was submitted organically. No incentive was offered They are great! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that it pulls all the information over from MCP on the carriers and you can search their equipment type, lanes/states, home states, past loads. They are well priced, no contracts which is great! I love that we can email mass email from within the system. You are able to send customers updates directly from the system. You are able to customize the check calls and status how you like that. You are able to group the load board by dispatcher or sales person. The staff is super friendly and they take your needs seriously. ALSO -- they are integrated with SaferWatch and MCP so it's super great about making sure you are on top of your carrier's status and insurance. #### Cons One thing would be to make it easier to create primary carriers and put the carriers into groups to email. I wish there was a button in the carrier file to assign that carrier to a primary email list. #### Reasons for choosing Broker PRO It's details in the loads, connection with an Onboarding and Insurance Monitoring service, pricing, no contract, and the carrier maintenance files, custom-ability of the load manager. #### Reasons for switching to Broker PRO I needed a company that was connected with an Onboarding and Insurance Monitoring service. #### Vendor response Thank You Katherine. We truly appreciate our relationship with you and your team at Iron Peak Logistics! Replied March 2021 --- ### Highly Recommend - Overall rating: 4/5 - Reviewer: Katie D. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2021 - Review source details: This review was submitted organically. No incentive was offered 9/10 #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros As a broker in the supply chia industry, this software has 9/10 the functionalities I need to operate my business successfully. The system's UX/UI is very intuitive and easy to understand, which makes training easy. The customer support team are very responsive and proactive to fix any issues that arise. Forest. W has shown amazing service so far. #### Cons Nothing important enough for me to put out publicly that they're missing. #### Reasons for choosing Broker PRO Microsoft UX was horrible and it was so expensive. Also dfidn;t offer suppy chain specific functionalities for companies with less than 50 employess. #### Vendor response Katie, Thanks for the positive review. We enjoy working with you and your team! Replied November 2021 --- ### Hands down, the best TMS out there - Overall rating: 5/5 - Reviewer: Hayden H. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I love how the Broker PRO software has everything I need, including, the forms, tracking, reports, ease of use, how it makes billing, invoicing, and everything necessary to run a brokerage. It really is everything a Broker needs. I strongly recommend it to anyone in the freight brokerage industry. Also the support is hands down the best. If I have ever had a problem or needed help with anything, they are always there and very helpful. We have been with them for years and aren't going anywhere. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How comprehensive, customizable, and easy it is to use without compromising quality. #### Cons Can't really think of a single thing that I don't like honestly. #### Vendor response Thank you Hayden. Replied January 2019 --- ### AUTOMATIC SAVE - Overall rating: 3/5 - Reviewer: VALERIE R. - Industry: Logistics and Supply Chain - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I WAS ACCUSTOMED TO V2BROKER THAT GAVE ME A BETTER UNDERSTANDING OF MY OVERALL TOTALS ON ONE WINDOW SIMULTANEOUSLY BETTER ALLOWING ME TO PLAN THE REMAINDER OF MY QUARTER, ETC. I DON'T NOT LIKE THIS SYSTEM. I AM LIKING THE UPDATES AND THE COMMUNICATION OVERFLOW TO REMIND OF THE LATEST UPDATES AND EXPLAIN. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros EASY TO MANEUVER THROUGH VIABLE OPTIONS FOR ORGANIZATION OF TENDERS COLOR CODING INFORMATION PER TABS ON LOAD LIST IS HELPFUL CHECK CALLS OPTION UPDATE IS GREAT #### Cons AN AUTOMATIC SAVE OPTION WOULD BE GOOD. THERE ARE TIMES THE HARDWARE HAS A MALFUNCTION AND THE COMPUTER SHUTS DOWN LOSING INFORMATION THAT WAS BEING WORKED ON. I FEEL MORE OF A LANDSCAPE VIEW OF THE TENDER AS A WHOLE RATHER THAN THE TABS. AT LEAST FOR NUMBER PURPOSES. POSSIBLY A PRINT OUT OF ALL THE INFORMATION PER TAB. IT IS A LITTLE DIFFICULT TO EXPLAIN BUT FEEL FREE TO CALL ME FOR EXPLANATION. #### Vendor response Thanks for your feedback Valerie. Replied February 2019 ## More reviews [Next reviews](https://www.softwareadvice.com/fleet-management/brokerpro-profile/reviews/?page=2) --- Broker PRO Reviews, Pros and Cons - 2026 Software Advice