Ease of use, support, developers, and overall performance

Our clients are asking for a mobile app.

We have been with 3PL Systems for roughly a decade, been through 3 or 4 versions with major format changes, some ups and some downs. We are still here because they have proven to have a reliable and useful product that continues to add value to my company every day. With 20 employees pushing over $25M in revenue through their system I know where the holes are in logistics management. I put manual labor in those holes and from my customer's perspective we are top of our game.

-LCR -Ability to send documents from system by staff or customers -Historical data easily accessed -Profitability report -Time stamped notes -SAAS in the cloud

Can't lock down a transaction in a "closed" month.

Overall satisfied with my experience, but encounter small bugs on a weekly basis and the turn around time to fix them is sometimes extensive. For example it took over a year to get the eDistpatch feature working for Dohrn Transfer, a common LTL carrier.

Easy to use The XML connectivity/ability with LTL carriers Automatically creates documents (BOLs, Dispatch, Quotes)

Limited Truckload capabilities (does not allow counter offers or a time limit for quoting, also does not have MacroPoint tracking capabilities) Only lets you send emails to one contact at a time Limited International Capabilities (only has Canada zip codes, and even those are limited, and doe snot have any ability to create a commercial invoice or pro forma)

We have been with 3pl a long time 11 years and in the recent years they have really stepped up their game. 3pl needs to stay on the cutting edge. see above statement

support staff is excellent easy to use, easy to teach new staff members how to use. Ability to use over several service levels. very transparent for sales people and dispatchers

Need more access to data IE: past loads carriers and costs. Need staff to be able to see what we moved when we moved it and with what carrier. easier and faster.

The software for the most part is easy to use, makes running a freight brokerage easy overall.

Non-responsive layout used in UI Small issues such as (1) quote numbers not being printed on BOLs when using LCR (2) no DMARC support in emails sent

The system is user-friendly and easy to use.

There are often glitches and slow response times. Often time when system updates are done it creates new issues.

All and all it is a good program to be tendered loads from.

Iyt is very easy to be tendered and accept loads. I can also update the load on the app. It is a very easy program to use.

At times the application is down and the app won't load. It also has too many options for status updates.