CargoWise
About CargoWise
CargoWise Pricing
Please contact WiseTech Global directly for pricing details
Starting price:
$1.00 per month
Free trial:
Not Available
Free version:
Not Available
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Most Helpful Reviews for CargoWise
1 - 5 of 32 Reviews
Anonymous
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed January 2018
It is a good software but they need better videos for training
It offers everything a user would need to run their business for a fair price. It has different functions that you can use when needed and only get charged for the usage. It is user friendly.
PROSIt has a lot of room to grow. Meaning you can make changes to it when you need to use different functions.
CONSThe accounting side needs more training videos. You have to file e-requests and contact call them to resolve and issue.
Vendor Response
Hello, thank you for sharing your comments! Our WiseLearning team would like a bit more detail from you in order to identify any possible gaps with our training videos. Would you be willing to send a direct email to my attention at info@wisetechglobal (dot) com with specific area you reference? Many thanks, Jennifer.
Replied March 2018
Anonymous
501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
1
FUNCTIONALITY
5
Reviewed April 2021
Great product, but....
Benefits realization are easily possible, and anyone here who has said otherwise has definitely made a mistake in their own deployment. With that said, this system is tricky to configure and their customer service do not make it easy at all. However, if you - as a company - are prepared to invest and get behind this product, I would say hand on heart, this product can and will deliver for you. You do need to have a competent team of IT professionals and Business Analysts to make this a success, however, any software deployment usually requires the same.
PROSFeatures, configurability, DB Structure, Cloud Architecture, EDI facilities
CONSCustomer Service is awful, training content doesn't dive deep enough into super technical areas. A lot to learn which can be a struggle for small teams unwilling to invest.
Reason for choosing CargoWise
We felt is was - and clearly is - best of breed. No other product on the market can rival this for Freight Forwarding.
Reasons for switching to CargoWise
Because we needed a product which allows us to own our own destiny and give us freedom from more restrictive system providers.
Swati
Logistics and Supply Chain, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed October 2018
Thinking of changing your Freight Forwarding Software to Cargowise One ? Pl. consider this.
CW1 - a story of undelivered promises... Key reason for choosing CargoWise One as the company's ERP, was to realize substantial savings in resources time & cost. However, even after a year of implementation we've seen only costs escalating.
PROS1. It is an end to end one stop software. 2. It has a pretty good customer facing 'Track and Trace' feature. 3. Decent accounting package.
CONS1. Customer Service levels at WiseTech are below expectations. There's no one you can pick up the phone and speak to except during the initial sales. After that you are left on your own. You just have some videos to refer to. If there are issues.. they've to be raised as 'incidents'. It takes a long while for them to ascertain the nature of issues. At times you are just left following up on the issues. 2. The biggest scare is their dynamic & unpredictable pricing policy. While they lure you with attractive discounts initially, they are quick to change their discount structures, the parameters of billing & add new charge heads as they please. Yes ,they give you some notice...but you pretty much have no choice, but to pay. We’ve already seen multiple pricing revisions so far. Its always been advantage Wisetech. You just cannot predict or manage your ERP/EDI usage cost even if you do not want to expand your business. At times one has to even follow up for billing errors. 3. Cumbersome workflow processes raised to Wisetech in 2017 have been taken up as developments. Neither do they stick to deadlines committed, nor do they give regular updates. 4. Their main selling point is that implementation of this end to end ERP will result in substantial saving of resources, Time & Cost. It’s over a year since we implemented …..this is far from the truth. All we see is escalating system costs. There’s no guidance on how the “savings” can be achieved.
Ibrahim
Verified reviewer
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed March 2018
Best when provided with accurate data
Edocs. Apart from having supportings in shipment/consol level you can actually put your accounting transactions supporting in edocs. For example you just have to click the pettycash transactions to access petty cash request form and receipts. This really saves time when auditing.
CONSI think it does not have a link to provide to your clients so that they can download invoices /statements to themselves.
Vendor Response
Dear Ibrahim, Thank you for your review! You may be interested to explore the Web Tracker features and functionality further, as it does allow you to set up customers to view/download documents such as invoices and statements themselves. To view the 1WEB001 and 1WEB010 videos on WiseLearning and get a step-by-step overview of how this is done, Log into My Account within your CargoWise One system. And if you have any trouble along the way, simply reach out to your key account manager, or submit an eRequest to reach them (hit the [F1] key from within CW1). Again, thank you for sharing your experience with us. Jennifer Sydney, Australia
Replied March 2018
Martin
Logistics and Supply Chain, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed March 2017
Order input by custumer
New customer would like to enter his orders into our WMS module. We can't limit him to only his customer code. He would get access to all customers which we can not allow.
PROSall modules are combined.
CONSspecify restrictions per users
Vendor Response
Hi Martin, Appreciate your feedback on CargoWise One. In regards your concern on security restrictions. This functionality is available in CW1 Warehouse since 2009. Please, refer to the http://myaccount-portal.cargowise.com/my-account/Documents/UpdateNotes/ediEnterpriseupdatenote20090507d.pdf materials. Should you need any further clarification, may we suggest to refer to our CargoWise One Community forums or to Relationship and Account Management team.
Replied April 2017