--- title: "CartonCloud Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of CartonCloud. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if CartonCloud is a good fit for you!" source_url: "https://www.softwareadvice.com/scm/cartoncloud-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Transportation Management Software](https://www.softwareadvice.com/scm/transportation-management-software-comparison/) / [CartonCloud](https://www.softwareadvice.com/scm/cartoncloud-profile/) / CartonCloud Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/scm/cartoncloud-profile/) Reviews [Alternatives](https://www.softwareadvice.com/scm/cartoncloud-profile/alternatives/) # CartonCloud User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 87 ### Secondary ratings - Ease of use: 4.8/5 - Customer support: 4.9/5 - Value for money: 4.8/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 69 reviews (79%) - 4 stars: 17 reviews (20%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (1%) ### Most mentioned pros - It has the best encryption system software that itself can't access my files - The constant improvements and customization available also the support. - I love the ease of the workflow and the fact you can use it on multiple tablets at once. ### Most mentioned cons - It is so cumbersome as a customer of warehouse that uses carton cloud. - Admittedly I have not used other software but we have found it so limited from a customer point of view. - Also the after service backup is second to none. ## CartonCloud customer reviews Showing reviews 1-25 of 87 (page 1). ### CartonCloud -why wouldn't you switch - Overall rating: 5/5 - Reviewer: Zina F. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Excellent, they are a great company, all their staff are well trained and are very attentive. I am glad we chose Carton Cloud for our 3PL Healthcare operation. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Their support - It's fantastic. No question is ever too hard. The system is very easy to use. My customers love the easy Integration. #### Cons Can't really find many things. We would like to see more work done on the stock take capabilities, but that's about it #### Vendor response Thanks so much, Zina! We're so glad the support team and easy integrations are making a real difference for you and your customers, and thrilled to have been part of your 3PL healthcare journey. Great note on stock take capabilities, we'll pass that along to the product team as we keep improving. Replied September 2026 --- ### Carton Cloud … it works! - Overall rating: 5/5 - Reviewer: James R. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Very happy. It’s helped us on our development, and aligned with our processes. It’s provided intelligence on where we have had gaps and allowed us to ensure there is no revenue leakages. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It’s robust. We’ve not been able to break it, or find a business case where we couldn’t use the carton cloud solution. #### Cons Limited access for bespoke programming by power users.. have to be to CC dev team. Beyond this, cycle counting functionality is limited and needs some work. #### Reasons for choosing CartonCloud We had Cartoncloud experts on staff . That lessens the risk. #### Vendor response Thanks for the detailed feedback, James! We're really glad CartonCloud has held up to your business needs and helped close gaps on revenue leakage. We hear you on wanting more flexibility for power users and improvements to cycle counting. We'd love to understand more about what's driving the lower recommend score, so please reach out if you're open to a chat. Replied September 2026 --- ### CARTON CLOUD IS GETTING BETTER - Overall rating: 5/5 - Reviewer: MICHAEL A. - Verified reviewer: Yes - Industry: Warehousing - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like that they have integrated ZPL document templates into carton cloud. Along with the updates to the mobile app, there is much improvement. #### Cons The API functions are still limited, making integrations with other applications difficult at times.. #### Vendor response Hi Michael, thanks for your review and constructive feedback on integrations. If you would like a free integrations consultation please feel free to reach out at suport@cartoncloud.com We look forward to continuing to partner with you. Best regards, CartonCloud Replied January 2026 --- ### Excellent WMS/TMS - Overall rating: 5/5 - Reviewer: Michael N. - Verified reviewer: Yes - Industry: Wholesale - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Excellent overall experience from sales cycle, implementation, deployment and incredibly friendly and knowledgeable staff. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to learn and use, clean UI, excellent implementation teams, affordable for small business, and very good customer support. #### Cons Integration to NetSuite and other popular ERP's not available out-of-box - no pre-built connectors. Native scheduling/order management interface unavailable. #### Reasons for choosing CartonCloud Salesperson and implementation teams were great. Ease of use and clean interface. Strong mobile app for TMS and warehouse staff. #### Vendor response Thanks, Michael! We're thrilled the implementation and support teams made such a strong impression, and that the platform's paying off for your team already. Great callout on NetSuite/ERP connectors and native scheduling. We'll make sure that feedback gets to our product team as we keep expanding integrations. Replied September 2026 --- ### RWL South Island - Overall rating: 4/5 - Reviewer: Erin S. - Verified reviewer: Yes - Industry: Warehousing - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Great - as I said more training would be great. The team I have had training from have been fantastic. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The stock tracking and now the integration with our courier company. I am liking how my clients have live numbers - this has taken this having to provide numbers to clients away from me. #### Cons Not being able to access stock numbers etc from the app - be able to look at numbers on the app would be fantastic. Would love more ongoing training as an offer ever 6 months so we can use Carton cloud a lot better - it is a lot to take in at beginning and now I feel it could work better for me with more training options included as an ongoing - I have learnt heaps myself and now I need more training to be able to use this more to my advantage. #### Vendor response Thanks for the feedback, Erin! We're so glad the stock tracking and courier integration are giving your clients that live visibility. We've passed along your request for additional training and in the meantime feel free to reach out if you need anything further. Replied September 2026 --- ### Value for Logistics - Overall rating: 5/5 - Reviewer: Michelle S. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Customer service is always responsive The site is always working, no issue. When we first came on board they setup a custom field for what we needed #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We like that the drivers and customer have access and notifications when deliveries happen User friendly #### Cons Some minor issues with what we need as a company specifically- we need more photos for Point to Point POD #### Vendor response Thanks so much, Michelle! We're glad the driver/customer notifications and ease of use are working well for your team, and that support's been responsive along the way. Good feedback on the Point to Point POD photo limits, we'll flag that with our product team as we look at what's next. Replied September 2026 --- ### WMS Highly Recommended - Overall rating: 5/5 - Reviewer: Facundo A. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. A super valuable and robotic tool to manage your warehouse. . #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's a very complete WMS, highly recommended. . #### Cons I have no disadvantages to describe; we are very happy with the quality of the product. . #### Vendor response Hi Facundo, thank you for your kind words. We love partnering with you and seeing you succeed! Looking forward to continued growth together. Best regards, CartonCloud Replied January 2026 --- ### Essential, efficient, but slightly complex. - Overall rating: 4/5 - Reviewer: Sandesh K. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered Game-changer for kitchen logistics—efficient, powerful, but slight learning curve #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros it saves time, it is reliable, user-friendly, efficient, intuitive, organized, customizable. #### Cons it updates slowly, has occasional glitches, limited integrations steep learning curve initially. --- ### Quality warehouse management system - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Research - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered It works well with both low and highly skilled teams #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The knowledge base enables easier interaction with the app #### Cons Alot of unskilled workers don't know how to use all of its features --- ### Cartoncloud Review - Overall rating: 5/5 - Reviewer: James S. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered My overall experience was amazing. Made my job and my drivers jobs easier. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the ease of the workflow and the fact you can use it on multiple tablets at once. #### Cons The only thing I would complain about is maybe the fact we dont get a deal for multipol users --- ### Carton Clour Operational Review - Overall rating: 5/5 - Reviewer: Grant L. - Verified reviewer: Yes - Industry: Warehousing - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered An exceptional experience for us from commencement of our warehousing and freight operations, through to this day. They are a stellar team of professionals in our shared logistics space #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The system capability and fluidity, and reliability, and the people that back it up with excellent service support from basic enquirers through to complex integrations with third party carriers and clients. The team is Australian based so always available when we need help which is so critical these days in operational continuity, and reducing stress #### Cons Probably having to type data into the system because I am such a terrible typist !!!.... pretty well simple as that - nothing to complain about !!! #### Reasons for choosing CartonCloud An Australian based company, created by Entrepreneurs who came from the business of logistics, so understood our mission and requirements very well --- ### CartonCloud is worth every cent ! - Overall rating: 5/5 - Reviewer: Jonelle P. - Verified reviewer: Yes - Industry: Warehousing - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered We love working on CartonCloud, it is easy to use and very user friendly. It was so important to us that we also get great on-going support when needed and the CartonCloud team have always been really fast to respond and point us in the right direction if we have a query. We are so pleased we found CartonCloud as our inventory management software. It has made our 3pl business easier to operate and given us the ability to be able to scan out products for customer orders. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We have been using CartonCloud for over 18 months now and absolutely love the software. It is really easy to navigate. The CartonCloud team made the initial on-boarding seamless with great on-line training with a CartonCloud trainer which was easy to follow. The ongoing support from the technical team is amazing. If we have a query, we always receive a fast response/solution back within a few hours after sending. The team have been great to work with particularly [sensitive content hidden] in Integrations. #### Cons CartonCloud is perfect for our needs. We don't have any 'cons' to note. The system is well set up and covers everything we need for our 3pl clients. We love working on CartonCloud and highly recommend it to others looking for a great inventory management software. #### Reasons for choosing CartonCloud CartonCloud is a cost effective solution without the large up front costs that most software companies charge. We wanted a cloud based system that included everything we needed for our business and CartonCloud ticked all our boxes. --- ### Couldn't imagine work without it!!! - Overall rating: 5/5 - Reviewer: Karen J. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered We started using CartonCloud for transport around 5 years ago, now we have grown and are 3PL/warehousing also and CartonCloud has been there to help us grow. Couldn't imagine us functioning without it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use with great and friendly customer support that don't speak in computer language. #### Cons The transport rate calculations doesn't have a feature that we require, it's not a big thing just means invoices need to be checked. --- ### Outstanding customer support - Overall rating: 5/5 - Reviewer: Sharleen P. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered Tony is fantastic to deal with and nothing is a problem. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The system is extremely user friendly, the webinars for learning and training are fantastic. The customer service is exceptional. #### Cons If we could have transport legs - it would be the prefect system! --- ### Great system! - Overall rating: 5/5 - Reviewer: Joseph S. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered I have loved Carton cloud since we implemented , it is fast, easy and reliable and its been great to get rid of paperwork and have everything captured on the carton cloud system which made chasing , checking and invoicing so easy. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The system is really easy to use and does everything you need it to with software updates always getting released it seems just to get better and even more functional, it was also very easy to set up and implement and we were off the ground and running straight away without any setbacks. The system is always very fast and smooth and never really has any issues which in the odd occasion something does happen it is fixed quite quickly. #### Cons If you have multiple warehouses or one customer with different sub businesses that is set up in CC as a different customer example would be a B2B and B2C(Online) , you couldn't transfer stock between them you would have to add the normal steps in of a Sales order then PO it into the other sub business which isn't very efficient. --- ### Simple Concept - Extremely user friendly - Overall rating: 5/5 - Reviewer: David M. - Verified reviewer: Yes - Industry: Warehousing - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros - The flexibility for a 3PL environment ( multiple customers, selective stock selections, Data collection etc) - The customer login function provides all relevant information and prevents the need for countless emails / phone calls - The simplicity of the automated invoicing and the data captured to generate those charges - The "Quick Link" function to assist admin staff to enter SO's & PO's #### Cons The only component i dislike with the system is currently we don't use the TMS component, however the default screen is the consignments screen in which has no relevance in which we use the system for currently, If we had the ability to set our default preferences would assist immensely. --- ### simple and easy to pick up - Overall rating: 5/5 - Reviewer: Daniel Z. - Verified reviewer: Yes - Industry: Warehousing - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered CartonCould 90% perfect for our business, but As the company's business increases, hopes the system to develop more services #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Affordable for any size of business, Easy to using #### Cons Tracking information needs to open more --- ### CartonCloud - Overall rating: 5/5 - Reviewer: Tony C. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered I was using spreadsheets for the warehousing side of the business. This system has saved all that problem as well as the mistakes and time it took to manage #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The system is easy to learn and easy to maintain. #### Cons The only issue is i can not make the site look like my own to a client. It is a generic look which would be better if could be customised. --- ### Carton Cloud - Overall rating: 5/5 - Reviewer: Declan F. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The easy of use, and the fact your customers can self service via the portal #### Cons I don't believe there is any feedback we have that is negative --- ### So easy to use! - Overall rating: 5/5 - Reviewer: Kirrily H. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2019 - Review source details: This review was submitted organically. No incentive was offered Inventory management is much more streamlined now. I know what we have, how many we have and where things are at the push of a button. Notifications sent to pickers when a Sales order is entered mean that they are always aware that a new order has come in. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is very easy to use and training is tailored to your own needs. Training sessions can be scheduled as often as you want or need. The Carton Cloud team is very open to new ideas and are constantly making improvements for ease of use. #### Cons Trying to get my suppliers to supply purchase orders/packing lists in a way that is compatible with Carton Cloud. Once i worked through that, it worked a treat! #### Reasons for choosing CartonCloud Ease of use and implementation, lesser upfront and ongoing costs, good customer service. --- ### Life changing - Turns your small business nightmare into something that is so easy and simple run - Overall rating: 5/5 - Reviewer: Emily H. - Industry: Logistics and Supply Chain - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2018 - Review source details: This review was submitted organically. No incentive was offered Our business would not be where it is today without CC, it allowed us to have full vision of our business, it allowed me the ability to take on more and more customers without having a nervous break down from the volume of work. I used to route in an excel sheet and then in google maps, manually writing out stock picking sheets for orders, we had a half the customers we have now and I worked every night until at least 10.30 /11pm, now I finish at 4.30pm each day, 100% done! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Everything. We run a transport business delivering around 800 consignments per week, we have 8 drivers on the road and thanks to Carton Cloud we have just myself in the office. It routes, it invoices, it sends PODs, it tracks stock , it nearly cooks you dinner! haha #### Cons If I had to pick something maybe the volume of clicks you need to do to get through each screen, ie approve / ok / yes / save before it lets you move to the next page --- ### Happy Customer - Overall rating: 5/5 - Reviewer: Jimmy W. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2020 - Review source details: This review was submitted organically. No incentive was offered Another happy customer. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use, volume based pricing structure and great team all the way from Sales to Onboarding and ongoing Support. #### Cons WMS is not specifically designed for Apparel based eCom businesses. Although the services is capable of what we truly require, some features out clients request are not available. The team is however always working on new features with frequent system updates. --- ### Easy to use & Effective TMS - Overall rating: 5/5 - Reviewer: Alessia S. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to use, with the ability to automate approx 70% - 80% of functions. #### Cons Would like to see the development of scheduled reports and looking forward to billing updates in version two. --- ### Professional and Efficient - Overall rating: 5/5 - Reviewer: Reece H. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered Service and help are great to get off the ground, the team provide answers to any questions and guide you in setting up the software and integrating it into your business practices. It has helped us stand above the pack in an industry not known for its outstanding professionalism and efficiency #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It makes our products and services look ultra professional and efficient from customer through to supplier right from the frontline. #### Cons It seems expensive to begin with but worth the investment once you're off the ground --- ### Convenient & powerful, all at your fingertips - Overall rating: 5/5 - Reviewer: Lucas S. - Industry: Logistics and Supply Chain - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Easy to use & teach Transparent Lots of info at your disposal Connect and work from anywhere Customer access #### Cons If servers go down nothing can be done as it is all online, which has only been very brief in the past ## More reviews [Next reviews](https://www.softwareadvice.com/scm/cartoncloud-profile/reviews/?page=2) --- CartonCloud Reviews, Pros and Cons - 2026 Software Advice