--- title: "ClickPost Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of ClickPost. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if ClickPost is a good fit for you!" source_url: "https://www.softwareadvice.com/scm/clickpost-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Shipping Software](https://www.softwareadvice.com/scm/shipping-comparison/) / [ClickPost](https://www.softwareadvice.com/scm/clickpost-profile/) / ClickPost Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/scm/clickpost-profile/) Reviews [Alternatives](https://www.softwareadvice.com/scm/clickpost-profile/alternatives/) # ClickPost User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 32 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.5/5 - Value for money: 4.5/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 16 reviews (50%) - 4 stars: 14 reviews (44%) - 3 stars: 2 reviews (6%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - Seamless API integration with best customer support and onboarding, with one click you are able to choose from multiple courier partners at the lowest price, download the shipping label and track your shipment. - Clickpost provide complete end to end solution in offering Logistics tracking and enablement integrated with Wms. - Thanks to the customer service and dedicated support provided by the team. ### Most mentioned cons - Pricing is too high to go with low number of orders ## ClickPost customer reviews Showing reviews 1-25 of 32 (page 1). ### Extremely good shipping management software - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: E-Learning - Company size: 201-500 employees - Product usage: Used weekly for less than 2 years - Reviewed: July 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Really good software for managing e-commerce logistics! We're using the complete product- multi-carrier shipping, tracking, customer updates, NDR management. It solves almost all shipping related challenges #### Cons UI can be improved slightly for better experience but still I like that its the best available in the market --- ### Excellent - Tracking, Visibility, Reporting and Dashboards, NDR - Overall rating: 4/5 - Reviewer: Ankit S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Good experience with around 4 years of tie up. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Ease of Integrations Customisation feasibility #### Cons New developments to be rolled out quickly --- ### Good tool to get one view of all shipment related to information - Overall rating: 3/5 - Reviewer: Sakshi G. - Verified reviewer: Yes - Industry: Retail - Company size: 201-500 employees - Product usage: Used weekly for less than 2 years - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Existing experience is good, but there's lot of scope for improvement #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros - One view on all shipment - Easy addition/deletion of courier partners - Consumer communication is seamless - Very few downtimes #### Cons - Update status API is not real time for all CP - Support is not streamlined #### Reasons for choosing ClickPost NA --- ### One click to value business urgency. - Overall rating: 4/5 - Reviewer: Soni G. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered Experience so far with ClickPost has been great and smooth. Their support team is prompt supportive. They value their client and aim to provide better service. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of approach NDR management Analytics Tracking updates It solves almost all shipping related challenges. #### Cons Mismatch status of shipments can be worked on to ease experience. --- ### Clickpost logistics enablements and Solutions for D2c Channels - Overall rating: 4/5 - Reviewer: Bhavay P. - Verified reviewer: Yes - Industry: Retail - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Clickpost provide complete end to end solution in offering Logistics tracking and enablement integrated with Wms. #### Cons Clickpost should have feasible tracking enablement solutions with Shopify and other frontend Software. --- ### Good tool for TMS - Overall rating: 5/5 - Reviewer: Rajith h. - Verified reviewer: Yes - Industry: Sporting Goods - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered Over all good #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros No comments.. #### Cons Error in uploading the SLA file.Rest all features are good..... #### Reasons for choosing ClickPost -- --- ### Good for ecommerce org - Overall rating: 5/5 - Reviewer: Green K. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros EDD SLA Multi carrier integration Tracking #### Cons Tech integration needs to improve, Proper optimization should be there --- ### Easy to Use and Good Value for Money - Overall rating: 4/5 - Reviewer: Jeffin J. - Verified reviewer: Yes - Industry: Retail - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The ability to easily create shipment labels for multiple couriers simultaneously and track them in a single place instead of having to track the shipments separately at each courier portal. The tracking urls and tracking page can also be customized to promote our company's brand which is a cool option to have #### Cons Would be nice to view the client order reference number as well in the tracking page instead of just the shipment number which is currently available as it would make the identification of orders easier especially when doing a bulk search --- ### Exchange Management - Overall rating: 4/5 - Reviewer: Priyanka M. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The tracking management system is very helpful. It gives us an overview of all the shipments in one place. Apart from that, even Clickpost's Exchange UI is user-friendly. The best part is it gives liberty to set when we want to dispatch the exchange order for customers. #### Cons The Exchange UI must have different cross-category exchanges as well. Rest everything is good. --- ### Business Machine - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Consumer Services - Company size: 1001-5000 employees - Product usage: Used daily for free trial - Reviewed: September 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is super simple and super fast. Decreases the time to market #### Cons Nothing that I can think of on top of my head --- ### Easily onboarded - Overall rating: 4/5 - Reviewer: Abhishek K. - Verified reviewer: Yes - Industry: Banking - Company size: 1001-5000 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2022 - Review source details: This review was submitted organically. No incentive was offered Overall its nice working with Clickpost #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros provides all the information related to shipping #### Cons Pricing is too high to go with low number of orders --- ### Benchmark in Logistics intelligence - Overall rating: 5/5 - Reviewer: Manoj K. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2024 - Review source details: This review was submitted organically. No incentive was offered Phenomenal would be the right choice of word. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The most important that I like about Clickpost is its people. Right from KAM to Product VP till CEO everyone are approachable easily. The team is always hungry to enhance the functionality of the software to align with the need of the industry and the trends. To do that, they work very closely with the client who is the first mover in adopting that trend. #### Cons Their standard reports and the dashboard needs to be a little better, functional and customizable at least to a certain extend. #### Reasons for choosing ClickPost People and their commitment towards the betterment of the product thereby helping the clients to server their customers better. --- ### User-friendly and Realtime Status - Overall rating: 4/5 - Reviewer: Kiran M. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. User-friendly and useful for all logistics related. Using this can save bandwidth and cost to company. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Realtime Status and easy click. Which saves evryone time. #### Cons Nothing as such. Till now. I would share if any. --- ### Easy to Use - Overall rating: 5/5 - Reviewer: Sharad P. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Hey,We are using this software since 3-4 years ago, day by day it is getting updated and Clickpost trying to provide superb experience to users. Its very easy and user Friendly software. We are dealing as a B2c and it help us to provide ontime updates to customers. [SENSITIVE CONTENT] is Handling our account and very intelligent guy who understand issues and resolve on prioriy. We have integrated our all internal softwares with clickpost and all status getting autochanged and it help us to minimise manual work. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User Freindly software,getting all details on one click #### Cons There is no cons but sometime getting revert delay from CS team --- ### Very Reliable! - Overall rating: 4/5 - Reviewer: Kiran B. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Click post Returns Management has really made our returns process smooth.Love the tracking experience and NDR Management.We can rely on the Clickpost team to fix any issues we face or even help with additional feature requests. They really understand the requirements and fix things real quick. It really makes the user experience great! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Returns Management and NDR Management are smooth. #### Cons Analytics needs fixing.Report formats are not uniform and keep changing. Also, at times the reports are incorrect too.Returns Management doesn't have the option to arrange QC pickups for incorrect products delivered. #### Reasons for choosing ClickPost I am not the right person to answer this as the person who chose Clickpost is no more working with us. --- ### Efficiency Redefined: Navigating B2C Logistics with Clickpost - Overall rating: 5/5 - Reviewer: vamsi krishna R. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Predefined Carrier integrations offered , Real time Tracking updates , Returns and Exchnage Management , NDR and NPR , Performance based carrier allocation , EDD #### Cons Navigating across brands for enterprise account , Webhook auto retrigger , too many APIs for simple tasks. --- ### Clickpost review - using for more than 3 years. - Overall rating: 5/5 - Reviewer: Krishna G. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2024 - Review source details: This review was submitted organically. No incentive was offered My overall Exp was very good. support team was able to resolve the issues on time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Support and flaw less working of this software. #### Cons Additional feature development took lot of time and effort --- ### One of the best in its category - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Ease of use Maps different stakeholders quite well across the entire ecosystem #### Cons Support could be better Elements of AI in the product roadmap could be a big plus --- ### Best logistics management software for E-commerce companies - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Clickpost has helped us with resolving issues with regard to non-delivery reports and return management. We have increased our metrics with regard to on-time shipping and on-time delivery. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Seamless API integration with best customer support and onboarding, with one click you are able to choose from multiple courier partners at the lowest price, download the shipping label and track your shipment. #### Cons Nothing. It is the best software for logistics management --- ### Backup support - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Internet - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Better to have clickpost as it reduces interactions with customers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros 1. Ease of handling 2. Covered all data set required for the analysis 3. Overview & analytics dashboards #### Cons 1. In the start, it used to fetch duplicate results. 2. After onboarding, development takes time & not customized development available. #### Reasons for choosing ClickPost Agile support, better insights & integration with almost all topmost courier services. --- ### Loved using Clickpost! - Overall rating: 5/5 - Reviewer: Shadil K. - Verified reviewer: Yes - Industry: Retail - Company size: 501-1000 employees - Product usage: Used weekly for less than 2 years - Reviewed: February 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use and addition of so much different Logistic Partners. It is very easy tracking reverse shipments! #### Cons UI for Logistic Partners can be improved and addition of those, along with integration support can be provided in a better manner. --- ### Decathlon India review - Overall rating: 4/5 - Reviewer: Keerthanaa N. - Verified reviewer: Yes - Industry: Sporting Goods - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered My experience with integrating clickpost in our system has been seamless. Thanks to the customer service and dedicated support provided by the team. Special mention to Prateek Kaushal who has been involved in adding many carrier partners to the integration. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ease of usage and user journey on app is commendable #### Cons Clickpost is a great SAAS tool . However, if you could be more affordable , it would be helpful for many companies including startups to adapt easily and benefit from the tool --- ### Great LMS - Overall rating: 5/5 - Reviewer: Abhishek M. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Recommendation Engine - Multivariate algorithms can be developed using the systemTracking Page - Giving the customer visibility of the shipment progress #### Cons The new panel is a little slow in comparison to the old panel. Triggering reports takes time. --- ### Amazing Software - Overall rating: 5/5 - Reviewer: Anand V. - Verified reviewer: Yes - Industry: Textiles - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Reporting, NDR Management, Allocation rules #### Cons Should also have the features for inventory management. --- ### Clickpost - Simple & Seamless Solution for 3PL management - Overall rating: 4/5 - Reviewer: Prakhar G. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Great UI & UX. Seamless integration with 3PL & Outbound partners. [sensitive content hidden] responsiveness & on-time support is valuable. She goes out of her way at times to ensure the quickest resolution is given to the client. Big heads up to her relentlessness & diligence! #### Cons Support & Response from the Product/Tech team on tickets were extremely delayed: - Additional QC parameter debugging with Shadowfax- Incorrect Status fetching from API vs Report download from Clickpost portal resolution. ## More reviews [Next reviews](https://www.softwareadvice.com/scm/clickpost-profile/reviews/?page=2) --- ClickPost Reviews, Pros and Cons - 2026 Software Advice