All Concord Reviews

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User Profile

Edouard

Verified reviewer

Market Research, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2022

A great product that literally works every time.

PROS

The best thing about Concord is simply that whatever the situation: 1 to 120 signatures, desktop or mobile, short documents or heavy shareholder agreements, etc... it never fails.

CONS

I'd love a concord app that allows me to sign with my biometric signature and be notified whenever I have something to review and sign.

Vendor Response

Hey Edouard, We're thrilled to hear you enjoyed your experience. Thank you for sharing your opinion. Thank you, Concord Team

Replied January 2023

Jennifer

Warehousing, 501-1,000 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2019

Practical, effective and user friendly system

Overall we are very satisfied with Concord. We have about 20 users at this moment and everybody has had a positive experience so far. As with every new system, some questions have come up, but our Customer Success Manager,representative, is always very responsive and always provides effective solutions to our concerns.

PROS

Easy to navigate platform Electronic signature Offers third party access Ability to track changes and set lifecyle

CONS

The transition from our previous system to Concord took a little longer than we expected but we are very pleased with the system overall.

Reason for choosing Concord

We did not like their platform and they had electronic signature as an add on only.

Reasons for switching to Concord

Policytech was a great Contract management system but did not offer other features that we were looking for at the moment, such as third party access and electronic signature.

Katie

Used free trial

Review Source: Capterra

OVERALL RATING:

1

EASE OF USE

5

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed March 2017

Got custom fields you need to access? Run away!!

We contracted with Concord over a year ago and have experienced two very disappointing situations: (1) We started working with Concord in April of 2016. We were guaranteed connection to our custom Salesforce fields within 30 days before we signed our contract in June (only out-of-the-box fields are accessible at this time). Once those 30 days passed, we still were not able to connect custom fields and were then 100% gold star guaranteed it would be working by the end of 2017 (note this is still seven months after initial promise). As of March 2017, we are still not able to connect to the custom fields. We have been paying for a severely handicapped service all this time with no offer of account credit, or any sort of response as to when the custom fields will actually be available. On top of that... (2) One of our users that we have been paying for is not able to connect his API key at all to the Concord platform. We have been in contact with their Customer Service department at least a dozen times regarding this and keep getting the same general response that the tech team is "working hard to investigate the issue". To add insult to injury, our last two emails requesting a response have not received any response. It's been over 30 days since they last responded at all. We feel ignored, lied to and very disrespected as a customer. The saddest part is that we really love everything else about the platform! But if it won't connect to the fields we need, or connect to our user at all, it's not valuable and causing productivity issues. Get it together Concord. At least RESPOND to your customers. And if you are going to promise something to a customer to get them to sign a contract, FOLLOW THROUGH.

Edouard

Information Technology and Services, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2022

Best in class tool to sign and manage your contract with your clients

Now I like to manage my contract and follow signature process with my clients.

PROS

The UX to use template to create a new contract in it. Also the process to sign: simple, easy to use and mobile first.

CONS

The document management should be improve in the future but it is very ok for now.

Reason for choosing Concord

I tried it, after a month I decided to switch from Panda Doc to Concord

Reasons for switching to Concord

Difficult to manage template. Not really good experience to put fields into a simple Word document. Expensive and the experience was not there (in 2020).

Vendor Response

Hey Edouard, Thank you for your feedback! We're glad you enjoyed your experience and we'll work hard to improve the areas you mentioned. Thank you, Concord Team

Replied January 2023

Brizl

Marketing and Advertising, 11-50 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2023

"Maximizing Productivity with Concord: An IT User's Experience"

The Concord platform is great because it helps us keep track of our contracts and makes it easier to find and manage our important documents.I like that the platform has contracts that you can work on in familiar tools like Word or Google Docs. This makes it easy for us to keep working the way we're used to, while still enjoying the benefits of a centralized contract management system.I like the platform's feature that allows us to work with all the stakeholders involved in a contract. The conditional approval workflows, private comments, and versioning have made the contract negotiation process smoother and more efficient.Overall, I think Concord has been a very helpful platform for our organization. It has helped us to work more efficiently, manage our contracts more effectively, and save money. I would definitely recommend it to other businesses looking for a good contract management system.

PROS

Its a great way to manage contracts for your organization. It lets you draft, negotiate, sign, and manage all of your contracts in one place, which has saved us a lot of time.The conditional approval workflows help us to ensure that every contract is reviewed by the right person, which helps to reduce the risk of human error. This process has made our review process much more streamlined.Concord provides a way to work with either Word, Google Docs, or Concord itself. This way, you can work the way you want, without having to adjust to a new platform or interface.The platform has a library of pre-approved clauses and templates, which have made contract drafting easier. I've also found the private comments and revision features to be helpful.

CONS

Some things I think could be improved on the website are the user interface and how easy it is to find specific things. I've found it to be a bit confusing at times and it's slowed down my work.We have a lot of options when it comes to customizing our platform. However, setting it up can take some time.I'm worried that the platform can be slow sometimes. This has made it difficult for me to use it smoothly and efficiently.

Vendor Response

Brizl, thank you for taking the time to provide feedback on your experience using Concord. We are thrilled to hear that our platform has been helpful in streamlining your contract review process, making it more efficient, and saving you time. Thank you for also sharing with us the challenges you're experiencing, we appreciate your feedback and will continue to work to improve our platform. Remember that you can reach out to us at any time if you need help or training.

Replied February 2023

Kara

Logistics and Supply Chain, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2023

Game Changer

Concord was the first vendor I did a demo with. I knew as soon as it was over that Concord was going to be my favorite. After going through 10 demos, I chose Concord. The price wasn't something that I was concentrated on although, it didn't hurt that they were WAY lower than their competitors. The ease of use and how functional the system was stood out above all the systems I viewed. Training and support is always available and very helpful. They are there to hand hold or cheer you on - either way, I applaud this company and the full spectrum of value this system added to my daily job.

PROS

Hitting the ground running is what I like best about this software. I barely needed training as the ease of use on this software allows you to integrate into daily workflows as if it was always there. The clause library is probably my most favorite and building it up has been a breeze. It's simple use and creation of the tool is what keeps me from going crazy looking at Excel spreadsheets all day!

CONS

The one thing that stands out to me is the loading of 3rd party paper or the building of templates. I am not able to edit as freely when I am loading in another's company document. The formatting can get messed up and fixing it isn't exactly easy. It's definitely not stopping me from using this software but it could be better.

Reason for choosing Concord

Overall ease of use, price, look and feel, and customer service

Vendor Response

Thank you for this detailed review, Kara! We greatly appreciate your feedback and we're happy that you find Concord to be easy to use and functional. We're glad that you're enjoying your experience and we'll take your suggestions into consideration, as we are constantly striving to improve our platform.

Replied February 2023

Thomas

Hospital & Health Care, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2023

Fantastic easy to use software with great support

A great piece of software that is invaluable to the business. Concord is always releasing new features and are happy to take feedback on board.

PROS

Concord is a fantastic piece of software that is easy to use and puts the power to all users within an organisation to assist with contract management. The use of templates is great, enabling all users to create contracts, monitor and engage - all with confidence that the main terms will not change.

CONS

The software could use additional personalisation in places, however the Concord team are always working on new features and happy to take feedback on board.

Vendor Response

Thank you for your feedback, Thomas! We're very happy to hear that you enjoy working with our platform as well as with our team. We look forward to continuing to provide you with the best possible experience.

Replied February 2023

Yolanda

Education Management, 201-500 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2023

MS Review of Concord

So far, the benefit of having a central location to maintain documents has been worth the few problems that I have encountered to date.

PROS

We have been using Concord only for 4 months. First and foremost, I like the onboarding process. An assigned agent of Concord is readily available, works with you in getting familiarized with the system, allows you to move at your own pace at your own pace, and finds answers to questions that she does not have. I also like the ease of use. It is very user friendly.

CONS

There are some features that would be helpful to have. For example - you have the ability to add fields but Concord does not have the ability to keep a running list of the added fields. So, it is necessary to type the field name in every time and to remember what fields were created and what they were called. It also does not allow the use of commas in folder names or in third party names.

Reason for choosing Concord

Cost was a big factor, ease of use was a big factor, term was a big factor.

Vendor Response

Thank you for the honest feedback! We're constantly striving to improve our customers' experience, so we'll definitely take your suggestions into consideration.

Replied September 2023

Stephanie

Wireless, 5,001-10,000 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed June 2023

Love this software

My overall experiance was excellent. I enjoyed using the system and believed it to be secure and helpful when doing my job.

PROS

The ease of navigation through the system. The security of knowing customers information was highly protected. The comfort of knowing that it helped identify and discripenses with signature uploaded.

CONS

It could be tedious at times. Trying to hunt down old contracts or documents pertaining to customers. That were viable to signing new contracts.

Vendor Response

Thank you for the review. Your feedback is very important to us and we'll do our best to correct the issues you had.

Replied September 2023

Jennifer

Non-Profit Organization Management, 51-200 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2023

Contract...signed, sealed and delivered

Not only myself but My organization as a whole has benefited from using Concord. I am the one that orchestrates the signature approvals and adds the proper tags so they can be easy to locate when needed. and shared with the appropriate parties. I find it user-friendly and navigate through it with ease.

PROS

I like that there are multiple ways to upload a contract into Concord. You are always able to rename it, add more tags, and most importantly share it with the proper individuals.

CONS

I found it slightly confusing on how to add the date to the signed contacts. A little Q&A session was able to help.

Vendor Response

Jennifer, thank you for taking the time to share your thoughts on Concord. We are thrilled to hear that you find our platform user-friendly and that it has been beneficial for both you and your organization. We're also happy to hear that we were able to solve your issue with adding dates to signed contracts. Remember that you can reach out to us at any time if you need help. Thank you for choosing Concord as your contract management solution. We look forward to continuing to provide you with a top-notch experience.

Replied February 2023

Andrew

Telecommunications, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed August 2021

Good Contract Management / Electronic Signature Software

Concord has helped us to decrease the amount of time from when a customer wants to place an order to when the order gets into our system.

PROS

From the very beginning the software was easy to use. We were able to upload existing Word documents and then modify them very quickly into templates. The ease of converting from using .doc and .pdf documents to using Concord was great.

CONS

Support is at times difficult but since the software is well made we don't have issues very often.

James

Information Technology and Services, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

4

Reviewed September 2019

Concord - Easy to use, hard to get wrong

As a Vendor Management team, we use Concord for managing contracts and key documents such as NDAs. We find having Concord there helps us to track documents and ensure that key dates (such as service renewals) aren't missed.

PROS

Concord is easy to use and hard to get wrong. I like to simplicity which doesn't dumb down the complexity of what the tool tries (and succeeds) in doing The support we get from the team at Concord is second to none - they're responsive and super friendly with their being no such thing as a stupid question.

CONS

The only con I've found is that the underlying text editor has been updated which has caused a loss of functionality. However, the team at Concord jumped straight on a call with me to offer a workaround to solve my problem which was actually more efficient than the way I was previously completing the task anyway

Rafael

Information Technology and Services, 51-200 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2021

Concord and Salesforce integration is amazing!

Concord has made contracts more streamlined and integrative with our Salesforce business processes! As every document is stored not only in Salesforce but also in Concord we do not need to worry about back up copies in our server. I am so happy that Oberd. It is really easy to keep track of all your contacts that you send to be signed because Concord emails you when someone signs or leaves a comment. The best feature is that we can save templates so we can edit and bring information from Salesforce , making our process really smooth and avoiding manual mistakes!

PROS

Salesforce integration was easy and quick. Most important, very easy to use Concord via Salesforce (Send to sign, attachment is added automatically in Salesforce Notes, etc.). Also, I like to enable the track history in the template level, so I can check what was changed in the document not only in the draft but also when we send to sign. In addition, I like the chat/message into Concord platform where customer can edit the document (redlining) or ask question avoiding emails.

CONS

Something I would like to have as a feature is to chose which field must be completed by a External guest, for example, if I have more than one external guest signing the document I cannot specified who needs to fill out a specific field.

Reason for choosing Concord

Redlining and price

Reasons for switching to Concord

I liked the integration and the redlining capability.

Gregg

Facilities Services, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed September 2019

Concord Contract Management Software

This has allowed us to use a software that captures all history, files that we used to keep manually and in-house in file cabinets. This has literally saved us hundreds of thousands of dollars in filing, storage and time over the past two plus years.

PROS

Its super easy to use, the functionality is extremely well thought out, and they continue to make it better each and every year.

CONS

At one time, the status levels, but they have corrected and are continuing to make that better all of the time.

Reason for choosing Concord

Mainly the price and functionality....super easy to drive and very inexpensive. They made me look smart!

Greta

Oil & Energy, 501-1,000 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2020

Setpoint Integrated Solutions, Inc -Administrator

We are able to manage contracts more accurately and efficiently. Being able to keep notes is very helpful for other uses to see the status and contact person.

PROS

The summary and discussion area is very helpful. Being able to list a start and end date of the contract so that you don't have to read thru every time. And getting the reminders before expiration. Those are great tools and make it so efficient to manage contracts. The search is very useful for those that aren't sure where the contract is located when there are sub folders.

CONS

Not able to manually move from the "Review" stage if you don't have to docusign. Not all of our documents require a signature, for example terms and conditions for purchase. We have to review, but may not need to sign.

Reason for choosing Concord

I was not involved in the this process.

Anjali

Computer Software, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2019

Great Software

We needed a user-friendly contract management platform that offered a simplified signing mechanism, storage, searchability and reporting. We've found that in Concord.

PROS

The search function makes it easy to search for specific clauses when you remember a clause you worked on, but not the contract! The summary report and associated fields make it easy to share key data with other non-Concord users in the company.

CONS

There are still a few features that would make it slightly for impactful, but we've always found work arounds as we wait for new features and the customer support team has always been great at walking me through any questions or work arounds.

Laird

Hospital & Health Care, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2022

Scalable Contract and Document Management

Very good. They are interested in scaling and furthering product with customer participation.

PROS

Ability to use as document and contract repository for all organizational records.

CONS

Customized reporting options in development with attentive technical support to ameliorate.

Vendor Response

Hey Laird, We appreciate your feedback and we'll work hard to improve the areas you mentioned. Thank you for choosing our business! Thank you, Concord Team

Replied January 2023

Dana

Music, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING: