All ContractWorks Reviews

1-25 of 78 Reviews

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Anonymous

5,001-10,000 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2018

Efficient, effective, and well worth the money

Our business includes several functions that require contracts, in bulk, to be read, understood, and implemented. ContractWorks has allowed us to utilize their features and become extremely efficient with the storage and facilitation of these critical documents.

PROS

ContractWorks allows users to efficiently upload and maintain a substantial amount of contracts at one time. The software spits out the contract in a readable/editable PDF form and has allowed out company to save an incredibly amount of time when it comes to contract storage.

CONS

Not really a con, but if it had the access to integrate other readers and/or allow other software to utilize some of the features, it would enhance the product.

Ulrike

Information Technology and Services, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2020

ContractWorks - get started in a day and keep track of all your contractual risks

Very intuitive, and streamlined software with a simple goal to make contract and risk management possible.

PROS

Very inexpensive and easy to use software that focuses on key functionalities you need for a small organization. The trigger for us was making sure we are in control of all our contracts and their risks. ContractWorks offers a very powerful risk management functionality that enables us to tag our contracts as we customize it and to run sophisticated reports. Nobody in my department is a developer and we were able to set up and get ContractWorks running without any training.

CONS

Not sure if I am missing anything. It all depends on what you expect from the software. If you are looking for a digital contract platform with a build-in workflow engine this software is just not the right tool to buy.

Reason for choosing ContractWorks

-

Vendor Response

Hi Ulrike, Thanks so much for taking the time to review ContractWorks! So glad to hear that you were able to get up and running quickly with the system and that it's helped you get in control of your contracts. We appreciate your feedback and for continuing to choose ContractWorks as your contract management system. Sincerely, The ContractWorks Team

Replied November 2020

Anonymous

501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2019

ContractWorks

Experience is great with the parameters the software has currently.

PROS

The software is easy to use, easy to upload, tag documents (automatically now) and run reports.

CONS

It operates only as a storage of signed contracts and documents. It doesn't have the capability of more sophisticated contract management platforms.

Nicholas

Automotive, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2019

Simple and useful

ContractWorks allows me to share our signed agreements with the entire organization or with a select group. I don't have to pull a contract, but can give access to individuals based on their role in the company.

PROS

I find the electronic signature system easy to use. There are improvements that could be made, but it gets the job done. Unlimited document storage is huge. I don't store working documents in ContractWorks, but having that ability along with storing signed documents (and tagging them) is very helpful.

CONS

An address book for "reviewers" should be implemented. I send signed documents to the same group of people multiple times a day, so an auto-populating email address would be very helpful. There is auto-populate for signatories, but not for reviewers, who are included as a Cc for distribution after signatures.

Reason for choosing ContractWorks

It is simple and straight-forward. I've looked into document assembly type systems and other document storage, but too many bells and whistles make it unusable. This does two things and does them well.....electronic signatures and document storage.

April

Hospital & Health Care, 1,001-5,000 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2019

Contract Works Review

Documents are being routed much more efficicently now. I can see where the document is in the approval process and actually have an answer for someone if asked. As opposed to previously, I couldn't tell whose desk the contract file was on.

PROS

I love the electronic signature feature. So much that my department puts everything in for electronic signature such as invoices, proposals, estimates, etc. I was asked to spear-head getting people used to receiving documents electronically and it has been well received.

CONS

Nothing so far! It seems to have no negative features

Reasons for switching to ContractWorks

I was told it was price related.

Tyrone

Government Administration, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2023

ContractWorks, an Intuitive Solution for the Professional

The solution work seamlessly and well. But as the organization grow, need a more robust solution to handle our growing needs.

PROS

Ease of use, developing templates for repetitive document entry and Esignatures.

CONS

Wanted more as I grow in the application.

Reason for choosing ContractWorks

At the time cost and ease of use.

Reasons for switching to ContractWorks

Organizational leverage.

Theresa

Law Enforcement, 10,000+ employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2020

User-friendly Software

ContractWorks has enabled our agency to centralize our contracts and documentation to allow for more organization and easier accessibility. Having fewer administrators and users with access allows for more in-depth knowledge of useful documentation. Being able to print specific reports helps me to keep track of expiring contracts to stay on top of compliance issues.

PROS

Software is very user-friendly and easily adaptable to our needs. Our implementation manager, [SENSITIVE CONTENT HIDDEN], was very patient, accommodating and easily accessible. Making use of the guides and training videos in the beginning was very helpful in our implementation process, as well. Being able to create own tags and templates makes it easy to meet our needs. Notifications and reports being sent to email addresses is very helpful in staying in compliance with our contracts.

CONS

It would be more time efficient to be able to move documents out of the program without having to download first each time. Did not receive a notice about the new features being added, so there was a little bit of confusion. But even the new features were useful.

Heather

Consumer Goods, 501-1,000 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2019

Does what it says

We didn't have an easily searchable repository with reporting and tracking capabilities. That has completely changed. It was an effort to migrate our contracts into ContractWorks (which was a function of how they were stored previously and not a reflection of ContractWorks' capabilities) but once that project was complete, we could see ContractWorks' full potential.

PROS

ContractWorks functions wonderfully as a contract repository. We're able to easily get e-signatures, track and tag our contracts and run reports as needed. There are also new features rolled out regularly that have been added value. We have had zero complaints. We offer our new users training on ContractWorks but most have been able to navigate it themselves with little to no training.

CONS

Would love if it was also a contract management solution but it functions well as a repository.

Reason for choosing ContractWorks

Price and ease of use.

Reasons for switching to ContractWorks

We needed searching and reporting capabilities and ContractWorks offered exactly that at the right price.

Lucy

Telecommunications, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2020

Contractworks software

It's been an excellent experience using Contractworks.

PROS

I like how user friendly it is and how easy it is to upload documents and move documents from one folder to another. Very easy to customize reports.

CONS

I would be nice to have a feature that lets you know when a reminder date ends up on a weekend so that it can be moved to a day during the week. No one wants to look at reminders on the weekend.

Reason for choosing ContractWorks

The cost and ease of use.

Vendor Response

Hi Lucy, Thank you for sharing your experience with ContractWorks! It's great to hear that you find the software user-friendly and are able to quickly organize your documents. I'll be sure to share your suggestion on reminders with our team! We appreciate your time and for choosing ContractWorks as your contract management solution. Sincerely, The ContractWorks Team

Replied November 2020

Elaine

Management Consulting, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2023

ContractWorks Review

We are extremely happy with the support and functionality of ContractWorks.

PROS

It is very user friendly and the support is great! Everyone there is so helpful. The response time is amazing!

CONS

The formatting of the reports generated directly from ContractWorks is not the best. Is it possible to customize the formatting of the reports and save for future use instead of having to reformat the reports each time.

Liz

Computer Software, 10,000+ employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2022

Favorite repository software

Very positive. Great decision for an entity that needs a central contract repository.

PROS

I love how intuitive and easy to use this software is. I love that I can search for one word across an entire folder of documents for on-the-fly searching across my contracts.

CONS

I wish the search functionality was even more powerful - like and/or language.

Reason for choosing ContractWorks

Price, intuitive interface

Anastasia

Hospital & Health Care, 201-500 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2021

ContractWorks - The easiest part of my job

Time management and contract management has greatly been improved by the use of contract works

PROS

Tracking key contract dates and KPIs has made my day to day job easier and opened up the ability to work on other areas

CONS

I dislike that we are not able to write a private note on the contract when sending it off for approval. If I have write a note, it has to be to every signatory and ends up being on the contract

Reason for choosing ContractWorks

It was what my manager chose

Melissa

Retail, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2021

Great product!

Excellent experience, great service and easy to use!

PROS

The ease of implementation and use and the reminder emails on expiring contracts are my favorite part of this software.

CONS

Would recommend being able to include folder on reports.

Reason for choosing ContractWorks

Price & product

Terry

Pharmaceuticals, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2019

Strong and Inexpensive

PROS

I really like the interface experience. It is very simplistic and intuitive. All of the functions and abilities of the software are easy to apply usage.

CONS

There is nothing about ContractWorks that I dislike. It was absolutely the best product we tested.

Carla

Financial Services, 11-50 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2020

A life changing process for our department

We were able to minimize time preparing and sending documents for signature, printing and scanning for filing. It is now so easy to keep track of what is still pending and what will expire. Eliminated spreadsheets and extra questions from others departments. Now they have their own user and roles so they can check the contracts themselves.

PROS

The easy set up and the fact that we can customize templates, tagas and user roles.

CONS

Maybe a feature that enables to send more than one template at once. I think Contractworks are already working on that, so I'm happy it will be available soon.

Reason for choosing ContractWorks

The service provided was amazing. Very friendly people. Price was on budget, the flexibility of the system was a big attractive point.

Molly

Verified reviewer

Consumer Electronics

Used free trial

Review Source: GetApp

OVERALL RATING:

5

Reviewed April 2015

Big Fan of ContractWorks!

ContractWorks is making a material impact on our company's operations. Even though we're only beginning to scratch the surface of its functionality, ContractWorks is already proving to be a valuable tool for streamlining knowledge workflows and increasing cross-team efficiencies. ContractWorks' robust document management layer allows us maximum flexibility in the construction and operation of our database while its intuitive and easy-to-navigate interface has made it simple (and fun!) to implement the system across our organization. On top of all that, their customer service can't be beat!

PROS

Intuitive and easy to use; amazing customer service; tagging feature allows for quick and efficient searches.

CONS

At times there seem to be a few extra steps required to save documents from a search result. Have brought this to the attention of their support team and feel comfortable that they are working on improving this.

Julie

Real Estate, 201-500 employees

Used monthly for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2021

Sr. Asset Manager

PROS

Being notified when a contract is about to expire or renew

CONS

None that I can think of... the software has fulfilled our needs and does everything we need

Reason for choosing ContractWorks

I don't remember the names of the programs we looked at but frankly, the sales person did a great job informing me and spent time to show me exactly how it worked. Other companies did not seem to be as updated as ContractWorks

Francesco

Restaurants, 1,001-5,000 employees

Used weekly for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2019

Perfect product to store all your contracts

We finally have all our contracts in one place, easy to use and whenever a contract has to be renewed it send us an email to remind us.

PROS

Very easy to use, very easy to customize...and the email alarm set up is fantastic

CONS

Maybe the signature process can be a little bit confusing

Jeff

Telecommunications, 1,001-5,000 employees

Used weekly for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2019

Great Application and Support

PROS

Very easy and intuitive to use. Support is top notch. Very responsive to questions and issues.

CONS

The only thing that I can think of and it is relatively minor, but I would like more in-depth webinars.

Maren

Used free trial

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

Reviewed August 2015

Great tool, easy and intuitive, saves us a lot of time

I simply love it! it fits exactly our needs and what we have been looking for for a long time! The setup and use is very intuitive and the team is just great in responding and further developing the features. We are handling so many different contracts in our company and since using contractWorks it is so easy to keep track of contract details, deadlines, history. It saves us a lot of time that we previously spent ineffectively by searching through documents or static excel lists. I can 120% recommend it.

Vinet

Used free trial

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

CUSTOMER SUPPORT

5

Reviewed July 2015

Useful software

Contractworks/Securedocs is an excellent portal for small companies who have historically managed documents and their associated data through lists and spreadsheets. generating reports is easy and automatic deadline tracking is helpful. having all the documents accessable through a single database assures visibility and to make sure nothing falls through the cracks.

Colin

Used free trial

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

Reviewed February 2015

ContractWorks Works

ContractWorks has been so beneficial to our company. The benefits I have experienced from using this system are the 1. Ease of use, 2. Drop and drag features, 3. Simplicity of tagging documents and 4. Security features. I would recommend this to any business big or small that has a need for a Contract Management System.

Martina

Used free trial

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

Reviewed August 2015

Excellent Product - ContractWorks Rocks

We have set up our Legal Database in contract works, and everybody loves it. It is very easy to use and find the way around, with a lot of very useful features. You can tag documents, set alarms and create individual reports. ... and the support is also very helpful! Great Product

Alicia

Used free trial

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2017

good product

Simple and easy to implement and use. Can accommodate all variety of contracts and has easy user and admin. controls. Very flexible reporting as well.

Jon

Used free trial

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

CUSTOMER SUPPORT

5

Reviewed January 2016

Simple to use basic contract management system

Very easy to implement, and good if you are looking for solid basic functionality.

Showing 1 - 25 of 78 Reviews