Coupa Software


31 reviews(4.5/5)
31 reviews(4.5/5)

Coupa is a cloud-based business spend management solution that helps businesses to manage their budget and spending for business services. Key features include e-procurement, expense management, expense report auditing, real-time benchmarking and internet crowdsourcing.

Coupa's procurement module can be configured for a number of industries that includes apparel, biotechnology, food and beverage and pharmaceuticals. Coupa helps provides businesses executive dashboards and alerts, which provide real-time updates and actionable intelligence to manage spending.

Coupa's iRequest function lets users search the Internet for deals, and automatically add the specific items to requisition. It supports integration with Google Maps and various enterprise resource planning (ERP) systems such as Oracle, SAP, Microsoft Dynamics and more. Real-time benchmarking helps businesses quantify savings generated and benchmark that performance against multiple market-specific indicators.

Services are offered on an annual subscription basis that includes support via phone, email and other online resources.

Supported Operating System(s):
Web browser (OS agnostic)

31 Reviews of Coupa Cloud Spend Management

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  • Paul from Aspire Public Schools

    Specialty: Education

    Number of employees: 1,001-5,000 employees

    September 2018

    This product is very valuable to a large organization and specifically the accounting teams of that org. Implementation can be difficult but ultimately Coupa Expense platform is highly configurable to an orgs needs.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    1. Can be configured in almost any way a business needs. 2. Approval chains can be as simple or complex as you need them. 3. Administration can be managed by accounting team. 4. Integration with Google maps for mileage records. 5. Super easy for users to adopt

    Cons

    1. Implementation can be painful depending on which route you go. Coupa may direct you to a third party they partner with and you may be stuck we super strict deadlines and change orders if you aren't able to stick to them.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Verified Reviewer

    July 2018

    The best expense coding system we've ever had!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is easy to learn and use! The process for updating and communicating about various transactions is so much simpler than it used to be. It's saved us time by keeping communication between our users and approvers streamlined. The fact that I can just hit "reply" to an email asking me to adjust some coding on a receipt has kept me from digging around in my company directory, figuring out who to call with a question, and getting redirected often. So much faster.

    Cons

    It can be a little slow to load and the mobile version has often had issues uploading receipt images or giving me access to all the coding breakdowns I need.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Samantha from G&T Enterprises

    June 2018

    Invoicing for railroad

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is easy to search for previously entered invoices using our invoice number. It shows the status of an invoice

    Cons

    If an invoice is disputed, it is hard to delete it. We have also submitted invoices for approval and the approver never received.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Brook from Meritage Midstream Services

    Number of employees: 201-500 employees

    June 2018

    Just implementing this new system- it's nice to have a purchase to pay software.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Being able to Purchase and pay out of one system. Instead of using two systems that don't talk to each other.

    Pros

    The Customer Support has been wonderful so far. They always get answers right back to you and walk us through suggested options to try. Every time we have any kind of question they know the answer right away. There is never a wait time.

    Cons

    It hasn't been the most intuitive. Hence, why we use the Customer Support so often. I wish it was a little more user friendly.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    June 2018

    End user's love but application team might face hurdles

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Effectively reduces cost, better operational efficiencies and better end user experience

    Pros

    The tool is meant to give a very good experience to end users. All the out of box functions are designed with high quality UI standards which will reduce the learning curve for end users. IT team don't have to spend hours to explain the features and functions as the terminologies and configurations are quite intuitive. Finally so much comes out of box if planned well and ahead of time a lot of customization requirement can be avoided. The T&E module is really liked by a lot of top tier business users.

    Cons

    The integration capability is not up to the mark. When it comes to customize a lot of road blocks can be faced but it seems the Product team is actively looking in to some of them and with every release they are making some advancement in this direction. There are some weird limitation on few types of reporting capabilities which I think should be there.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Dawn from Aspire Public Schools

    Specialty: Education

    Number of employees: 1,001-5,000 employees

    May 2018

    Coupa Accounting and Expense (implementation)

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    We have used Coupa Accounting for a number of years, and just purchased Coupa Expense. Really excited about:
    - Mileage capture (save a lot of time)
    - Receipt parsing (e.g. we don't have to type in expenses--line items pulled from the receipt)
    - Mobile submission of expenses
    - Embedding tutorial videos for new users directly into the interface
    - Level of partnership and support to implement successfully

    Cons

    Too soon to tell, as we have not yet gone live. Based on our previous experience with Coupa AP and our current experience thus far, I have high expectations for the project.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Andrew from Vivint

    Specialty: High Technology

    Number of employees: 5,001-10,000 employees

    April 2018

    Spend Management made amazing, and visible, and in control.

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    It makes it so easy to get approvals and keep track of our current contractors. The value in time saved is more than enough to justify switching over to Coupa. Having a user oriented platform just makes the system work much quicker than it did with our previous platform.

    Cons

    Implementation can take some extra hours, and sometimes customer service tickets require a lot more explanation and follow up than I wanted to invest.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Verified Reviewer

    April 2018

    All purchases are placed through this system to deliver to accounting

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The Simplicity of entering items to be approved. The different areas are very self explanatory and it is easy to navigate through.

    Cons

    Repetitiveness of entering information or submitting something. After entering all the information on one page it makes you re-approve on the next page. When adding another line to the items in cart, it makes you completely re-enter all information which is frustrating when the items are linked but may just be different in price.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Lesha from Celebration Church

    March 2018

    Coupa is so easy to use and helps keep budgets in line, especially with approvals in place.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Coupa is easy to navigate and to understand. I can easily request payment be made for something, upload the invoice, IDT (Internal Department Transfer) specific items that our department needs, the list goes on and we have it setup with the vendors that we use to go directly to their page and once we've selected the items we would like to purchase it will send the checkout back to Coupa for approval and purchasing!

    Cons

    Honestly, I don't have anything bad to say about Coupa. There was only one one time that we couldn't figure out why a PO# wasn't reflecting right and we kept getting emails about a PO# that was denied but it wasn't. Maybe a weird glitch once?

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Laxmikanth from VIAVI Solutions

    Specialty: Telecommunications

    Number of employees: 1,001-5,000 employees

    March 2018

    Very rigid application without any Flexibility

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    Please do proper due deligence and do not rely on sales pitch. The only reason i am writing this review is to save others because i do not want anyone else to go through the pain we have been through. My recommendation - Do not bother looking at Coupa. Look for other options

    Pros

    Honestly, except the user interface which is common on most expense applications there is nothing much to offer.

    Cons

    Does not support entire credit card transaction feed
    Application is rigid and does not offer any flexibility.
    They over promised when selling and under delivered
    Customer support is bad

    This review was submitted organically. No incentive was offered
    Review Source
  • Jessica from Celebration Church

    March 2018

    Does what it needs to

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    That i can use the punchouts to directly order rom stores that link to it. It makes it way easier and takes away other steps for me

    Cons

    It's hard to search, right now i can't search to find items i have approved other than the administrator.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • shetal from MS Corp

    February 2018

    simple and user friendly expense management software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    mobile app, automatic mileage calculations, streamlined approvals, inbuilt analytics

    Pros

    Coupa makes reimbersement of employee expenses a breeze. Credit card Transactions can be automatically loaded.Coupa expenses Mobile app comes with voice capture capability. The expenses approval workflows are streamlined. Expenses policies can be changed easily. Based on the expenses history and other industry data, coupa flags each expense on a frugal meter thus encouraging employee to spend less.

    Cons

    Coupa needs to be integrated with ERP for accounting and payments. Sometimes this is a pain as there can be integration issues.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 201-500 employees

    February 2018

    Most modern platform with some downfalls

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Modern and simple platform that blows most competition out of the water. Frequent releases and a good portal for customer suggestions and knowledge forums. Handles complex workflows and hierarchies relatively well.

    Cons

    Their "super" search bar is terrible. Like, the worst search bar I've ever used. No matter how well we tagged items, it would never find them. It was basically useless. Thankfully our users primarily use punch-out catalog. They also don't support IF/THEN statements in much of the platform. That makes certain workflows impossible or extremely tedious.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • siva from Computer Networking

    January 2018

    Intuitive and stream lined invoice automation

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    With Coupa invoicing, your Account payables can handle less paper, reduce errors and decrease the invoice processing times drastically.With Coupa Invoicing, electronic invoices flow into the system from the suppliers, are automatically matched to a PO or contract (two-way or three-way matching), channeled for approval, and then routed for payment. The entire automated invoicing process is electronic for 100% accuracy. With Coupa invoicing one can Strengthen supplier relationships, use resources more effectively, capture early payment discounts, increase compliance, and reduce business risk. Suppliers will love Coupa, because they can monitor the status of their invoice online via a self service portal. There are multiple ways invoices will be processed in Coupa invoicing Viz via supplier portal, Emailed invoices to Accounts Payables etc. Coupa invoicing has automated invoice matching and tolerances capability, supplier actionable notifications, mobile friendly app.

    Cons

    Coupa cannot handle accounting. It needs to be integrated with an accounting software or Enterprise Resource Planning tool.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • siva from BJCS / Computer Networking

    January 2018

    Fantastic Procurement Solution

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Spend analysis, self service procurement, touchless purchase orders etc

    Pros

    Coupa is the next generation state of the art procurement software. Coupa can be easily integrated with most Enterprise Resource Planning packages available in the market. Coupa provides ready to use Application Program Interfaces (API) to integrate with various ERP packages.
    Coupa provides robust spend management tools. We could control and analyze our spend. The user experience is great. Most end users will appreciate the application.

    Cons

    Coupa procurement does not include Procurement Analytics. You need an additional license for the Coupa procurement analytics. Coupa cannot handle accounting part, hence you must integrate with other Accounting tools or ERP.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • John from Roland Park Day School

    January 2018

    Modern portal with some caveats

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Modern look and feel. Constantly updating the product. Lots of functionality related to end-to-end procurement. Some promising features in the upcoming road map.

    Cons

    Rigid rules and hierarchy structure. No conditional logic support. Vendor overpromises, underdelivers. Universal search bar is terrible.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 1,001-5,000 employees

    December 2017

    Positive experience with processing expenses

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The software allowed for some additional options in our expense reporting policy and for a reduction in training costs

    Pros

    The software is easy to use and very intuitive. There is minimal training needed and fields are very clear. The computer based login ties into the mobile receipt capture with no issues and corporate card transactions prepopulate expense reports.

    Cons

    There is no way to decline an individual piece of the expense report. The expectation for the user to understand the full reimbursement policy of the company may be to high. There is no built in calculation to reduce a reimbursement by type selected.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Breann from South Metro Fire Rescue

    Specialty: Government Agencies

    Number of employees: 201-500 employees

    September 2017

    Coupa Expense Reporting Review

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    I love the wallet feature used to attach receipts to purchases, and the app makes approving expense reports so easy!

    Cons

    As with any new product, the setup and end user training can be very time consuming. I also dislike the per-diem function and hope to see improvements with the functionality.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Leilani from Cylance Inc.

    Number of employees: 501-1,000 employees

    June 2017

    User friendly

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    easy to submit for invoicing

    Pros

    Once trained, it is pretty easy to use. The software is user-friendly and is personalized to each user. Easy to keep track of orders. I also like how you can communicate with other internal users.

    Cons

    There are a lot of email notifications that are sent out, which can sometimes cause confusion. Also, it can be organized a better way so it can be easier to navigate.

    Review Source: Capterra
  • Marsha from JR Watkins Corporation

    Specialty: Consumer Packaged Goods

    Number of employees: 201-500 employees

    November 2016

    We should have done this years ago!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Our company was stuck in an antiquated paper-based system of tracking indirect spend. Originally it was fine, as managers were able to keep up with their approving responsibilities. As time went on and the company grew, managers backed off of this responsibility and invoices were coming in without any purchase orders, let alone signed ones. Time for a change. I researched many indirect spend, procure-to-pay software systems until we decided on Coupa. We are very happy with the program. Not only does it put the responsibilities back on the requestors and the approvers, we have opened up more time for our Accounts Payable Clerk to handle other meaningful tasks.

    Pros

    Ease of use; supplier portal

    Cons

    Currently the phone application does not allow a user to create a requisition

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