Overall experience is positive considering the time it saves and power it gives to its users .

Coupa speed is excellent and its is easy to use, whenever nee features are launched they are also easy to deploy and integration was smooth

Sometimes it hangs and does not respond but it happens rarely

Coupa enables you to identify new markets to market or buy products, as well as enables you to find the best prices and many good offers.

Coupa is the greatest procurement solution I've seen so far. I like that it automatically links with numerous global sellers, ensuring flexible purchase order automation, invoice matching, and tracking. Simply enter into the sellers site to monitor the status of their purchase orders and invoices, and track their progress to final payment and customer receipt of monies. Coup also prepares new suppliers, so suppliers submit the necessary information for payment and integration into buyer systems. Coup has helped keep track of deals from start to finish by ensuring payment for sellers and meeting all delivery deadlines for both sides. Coup offers a fantastic user platform with a distinctive visual design and various filters to help you locate what you need quickly and effortlessly.

Not a lot of annoying things, you just need both sides of the transaction to be aware of how to download documents and work the platform as required, and this becomes easily possible with the completion of sufficient training on the correct use.

Absolutely nothing. The software is the least institutive, user friendly I have ever used.

Regardless of whether I am using expenses, requisitions or invoices, I have never been able to submit or save anything without having to get the finance team to perform magic in the background. The end user typically gets an error message "Please fix the errors below", but there are never any highlighted fields or errors displayed.

As a company, we have to practice more integrity and transparency in the day to day operations of the business. If it comes to financials, then Coupa Expense is the best option to manage this as it is totally automated and has to go through different approval processes. At NAC, we are happy with the performance.

Coupa Expense is very easy to use with plenty of amazing features. The most attractive features are - supplier management, Purchase order raising, PO reimbursement, specific and customizable approval process, total spent analysis, total account payable status etc.

Coupa Expense is one of the updated expense management softwares and I do not find anything as improvement area for this application.

Overall experience has been good. The vendor receives the purchase order once approved via email. Once the service has been received attaching the invoice and the closure procedure is easy as well.

I have been using Coupa for 2+ years. Mainly use it to create Purchase Orders to vendors. Receive invoices from suppliers. The software has an inbuilt approval process to route Purchase Orders, vendor master service agreements. The software can be synced with Microsoft office which allows you to get notifications when a request is new your queue or the Purchase Order has been approved or denied. It also allows you to run queries to tabulate budgetary expenses and track historical expenditure. Creating a Purchase Requisition is fairly easy and straightforward.

Coupa is very useful and easy to navigate but requires training to become proficient in the application. Suggestion is to create job aids/ training procedures which can be used as a reference guideline whenever needed specially for personnel not using the application too often.

I highly recommend Coupa as an e-Procurement solution. Once you get the hang of it, it's really quite easy. And, once you do, your organization's work flow will be enhanced forever. The most amazing part is to be able to take immediate advantage of Coupa's incredible new features, such as iRequest. Coupa is not a static company, and they are constantly updating features. Coupa's team provides personalized service and lots of 'hand-holding'. They listen well to our needs. And, our students in need in the Washington, D.C. area are better served as a result Coupa has helped transformed us into a 21st century organization with streamlined operations that enable us to stretch our donor dollars and help more students in need.

Neediest Kids is a nonprofit organization that works with 8 area school systems in the Greater Washington, D.C. area. We provide emergency funds to these school systems to purchase the basics - new clothes, school supplies, medical or dental care, eye exams and glasses, and more - so students (K-12) can stay in school and thrive. Coupa's system has moved Neediest Kids from a traditional paper-based system of authorizations and receipts with school professionals spending their own time to shop for items for their students in need. We operate now through a web-based process of issuing POs that go directly to vendors with products shipped directly to school professionals. Thus, we have efficient purchasing, streamlined requests to vendors, real-time product and budget tracking, invoice reconciliation, and more. It's fast...it's internet fast!

There are always a few tweaks that could happen here and there, but we get 95% of what we need!

Effectively reduces cost, better operational efficiencies and better end user experience

The tool is meant to give a very good experience to end users. All the out of box functions are designed with high quality UI standards which will reduce the learning curve for end users. IT team don't have to spend hours to explain the features and functions as the terminologies and configurations are quite intuitive. Finally so much comes out of box if planned well and ahead of time a lot of customization requirement can be avoided. The T&E module is really liked by a lot of top tier business users.

The integration capability is not up to the mark. When it comes to customize a lot of road blocks can be faced but it seems the Product team is actively looking in to some of them and with every release they are making some advancement in this direction. There are some weird limitation on few types of reporting capabilities which I think should be there.

Utilizing this product daily to send client invoices due for payment.

Its website is easy to navigate and upload invoices to. Support communication is a straight forward process as well.

It can be frustrating that the PO's need to be updated in order to process invoices. It is also frustrating that the system will not let you recall, void, or dispute an invoice that may have been uploaded incorrectly. It would be nice to be able to add changes even after an invoice has been submitted...even if that change was subject to client review.

It is easy to learn and use! The process for updating and communicating about various transactions is so much simpler than it used to be. It's saved us time by keeping communication between our users and approvers streamlined. The fact that I can just hit "reply" to an email asking me to adjust some coding on a receipt has kept me from digging around in my company directory, figuring out who to call with a question, and getting redirected often. So much faster.

It can be a little slow to load and the mobile version has often had issues uploading receipt images or giving me access to all the coding breakdowns I need.

Looks nice, after initial configuration quite easy to use when you repeat actions

Hard to do new things, not intuitive, sometimes you can't do something but UX doesn't tell you why

Our business added it as a bolt-on to NetSuite, and a large selling point was the Sourcing package. Even though we cannot use the Sourcing module as it is, it has benefits of keeping the invoices and POs tied together and integrates well with NetSuite

The mobile app is very convenient for our PMs in the field that need to review and approve POs and invoices remotely

the Sourcing module is far to restrictive and cumbersome - it makes it harder for our vendors to submit quotes and there is now way for them to add options/alternatives to what we have asked them to quote

The software allowed for some additional options in our expense reporting policy and for a reduction in training costs

The software is easy to use and very intuitive. There is minimal training needed and fields are very clear. The computer based login ties into the mobile receipt capture with no issues and corporate card transactions prepopulate expense reports.

There is no way to decline an individual piece of the expense report. The expectation for the user to understand the full reimbursement policy of the company may be to high. There is no built in calculation to reduce a reimbursement by type selected.

We have used Coupa Accounting for a number of years, and just purchased Coupa Expense. Really excited about: - Mileage capture (save a lot of time) - Receipt parsing (e.g. we don't have to type in expenses--line items pulled from the receipt) - Mobile submission of expenses - Embedding tutorial videos for new users directly into the interface - Level of partnership and support to implement successfully

Too soon to tell, as we have not yet gone live. Based on our previous experience with Coupa AP and our current experience thus far, I have high expectations for the project.

Modern look and feel. Constantly updating the product. Lots of functionality related to end-to-end procurement. Some promising features in the upcoming road map.

Rigid rules and hierarchy structure. No conditional logic support. Vendor overpromises, underdelivers. Universal search bar is terrible.

Overall, Coupa works fine, it's a lot better than other expense management systems, but could still be better, particularly in the UI

Generally speaking Coupa works very well for me. I can get my expenses done fairly quickly using the software.

The UI in Coupa isn't great, moving expenses from the wallet to a report is easy to make mistake in. The UI in the mobile client isn't great and it's not obvious what you're looking at some of the time.

It makes it so easy to get approvals and keep track of our current contractors. The value in time saved is more than enough to justify switching over to Coupa. Having a user oriented platform just makes the system work much quicker than it did with our previous platform.

Implementation can take some extra hours, and sometimes customer service tickets require a lot more explanation and follow up than I wanted to invest.

It is easy to search for previously entered invoices using our invoice number. It shows the status of an invoice

If an invoice is disputed, it is hard to delete it. We have also submitted invoices for approval and the approver never received.

I love the wallet feature used to attach receipts to purchases, and the app makes approving expense reports so easy!

As with any new product, the setup and end user training can be very time consuming. I also dislike the per-diem function and hope to see improvements with the functionality.

TripScanner has been an excellent way for me to help manage my company's travel expenses and policies. I've been using TripScanner for a few months and am impressed by the comprehensive reporting and ease of use. I previously had some issues with high travel costs caused by employees not adhering to our policies, but now I receive real time alerts if they go out of policy and can correct the situation immediately. Also with the Low-Price Scanner feature we have been able to spot deals and save money on hotels.

Quick and easy to setup. Real time reporting. Very easy for my employees to use.

I ONLY GIVE IT A "1" BECAUSE "0" IS NOT AN AVAILABLE OPTION.

NONE! LITERALLY; THERE IS ABSOLUTELY NOT A SINGLE FEATURE TO POINT TO AND SAY THAT IS EVEN ACCEPTABLE.

CLUNKY, CUMBERSOME BEYOND ANYTHING IN THIS CATEGORY I HAVE ENCOUNTERED IN 30 YEARS. PASSWORD FAILS EVERY SINGLE TIME, HAVE TO RESET FOR EVERY LOGIN, THEN IMMEDIATELY FAILS ON FIRST ATTEMPT FOR EXCESSIVE FAILED ATTEMPTS!!!!!

Overall Coupa is user friendly and easy to sue. Their customer service is easy to deal with.

As a user, Coupa is a good software. We are able to track invoices and process payments as needed with ease. It does what you need it to do for filing and submitting expenses. Payment procedures are easy to use. The software has a mobile app is also great to have on the road.