--- title: "Coupa Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Coupa. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Coupa is a good fit for you!" source_url: "https://www.softwareadvice.com/scm/coupa-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Purchasing Software](https://www.softwareadvice.com/scm/purchase-order-comparison/) / [Coupa](https://www.softwareadvice.com/accounting/coupa-profile/) / Coupa Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/accounting/coupa-profile/) Reviews [Alternatives](https://www.softwareadvice.com/accounting/coupa-profile/alternatives/) # Coupa User Reviews ## Reviews summary - Overall rating: 4.0/5 - Total reviews: 134 ### Secondary ratings - Ease of use: 3.9/5 - Customer support: 3.8/5 - Value for money: 3.8/5 - Functionality: 3.9/5 ### Rating distribution - 5 stars: 57 reviews (43%) - 4 stars: 50 reviews (37%) - 3 stars: 11 reviews (8%) - 2 stars: 5 reviews (4%) - 1 star: 11 reviews (8%) ### Most mentioned pros - Instead of relying on separate tools for purchasing, invoicing, and expense management, everything is in one place, which is very convenient. - In concept the program benefits many of the suppliers when the end users (customers) cannot process invoices correctly and efficiently. - The best feature is the ability to take a picture of a receipt and it will automatically pull the date, location, price, etc and fill in the blanks which helps save time. ### Most mentioned cons - Sometimes there are slow load times or lag when working with large datasets, reports, or involving the invoicing. - Their customer service is generally poor due to the delays in response. - the Coupa supplier portal was a difficult to navigate, which made us a lot of errors on the invoice processing from vendor end ## Coupa customer reviews Showing reviews 1-25 of 134 (page 1). ### Things to be aware of for new users - Overall rating: 5/5 - Reviewer: Garth S. - Verified reviewer: Yes - Industry: Media Production - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall my experience has been fantastic! I am beginning to get reporting at a detailed level that I've never had, I enjoy the audit trails and Audit oversights #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Super powerful package. We have a Procurement module, SIM (Supplier Information management), Sourcing, AI. This is an extremely powerful and well-orchestrated product. We had a very knowledgeable implementation team from Coupa which to really great job discovering on identifying what we needed due for the setup. We've been using this product now for about 4 months and now implementing a second affiliate company without much assistance from Coupa and it's going pretty well. #### Cons Beware that systems integration is much more complex than anyone tells you it is. Its been four months since go-live, And we are still having problems with integrating to oracle. Some may read this review think that this is a problem with the implementer, some of it may be. Specifically, we are struggling with the supplier integration and though we have weekly calls, we are still having problems. So just wanted to be aware we were made to believe that Integrating was done all the time and has never been a problem #### Reasons for choosing Coupa Coupa is more functional. It is the most expensive of the solutions we looked at, though it is much more flexible, easier to design and more user friendly #### Reasons for switching to Coupa SAP though there is a procurement module, it is extremely inadequate for business. The pricing is certainly there for SAP it's quite a bit less money than Coupa, I guess this is an example you get what you pay for --- ### Should be better - Overall rating: 5/5 - Reviewer: Fabio P. - Verified reviewer: Yes - Industry: Chemicals - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This platform should be better considering all the investment and is an expensive tool for companies, so you spend more time to do the right thing once. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros It is a good platform to help companies to buy products and services. The idea is to faster the relation between companies (B2B). #### Cons It is not a friendly platform for the user, it is full os details and does not allows mistakes, I mean if you start a process with some information and you have to change it, you would take some time to do that. #### Reasons for choosing Coupa Due to a global usage, we need to customize and implementing a new features and Coupa showed that is more flexible. --- ### Complicated tool - Overall rating: 3/5 - Reviewer: Ellie S. - Verified reviewer: Yes - Industry: Education Management - Company size: 1001-5000 employees - Product usage: Used monthly for less than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Not great! Overall it’s not a good ux and it’s complicated to use #### Ratings breakdown - Ease of use: 3/5 - Functionality: 4/5 #### Pros I was glad to be able to submit my expenses and it was thorough #### Cons I found expense submitting to be really complicated and I often didn’t have all the info I needed --- ### Coupa EO - Overall rating: 4/5 - Reviewer: Eyüp Ö. - Verified reviewer: Yes - Industry: Financial Services - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: April 2022 - Review source details: This review was submitted organically. No incentive was offered I can devote more time to other tasks because I create invoices more quickly. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros They are very good at billing. I think the security systems are also good #### Cons It still has a lot of shortcomings in integration with some software. They need to fix these asap #### Reasons for choosing Coupa Because it can create invoices in an easier way. But I also use other software at the same time --- ### Great billing tool - Overall rating: 5/5 - Reviewer: jennifer a. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used monthly for less than 6 months - Reviewed: February 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's an easy way to keep track of your invoiced and bill he companies/clients you work with #### Cons It does has a learning curve, i needed someone o guide me through the initial process, bu once you understand i it is very easy to use and keep sharing ongoing invoices #### Reasons for switching to Coupa Because of the company i now have to innvoice --- ### Organized but sometimes cluttered - Overall rating: 4/5 - Reviewer: Molly M. - Verified reviewer: Yes - Industry: Automotive - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like that Coupa provides a gateway to multiple different applications all in one place, making things easy to find. #### Cons The invoice organization is confusing, and the steps needed to complete and close out tasks are at times difficult. --- ### Coupa drives some value on expense tracking - Overall rating: 4/5 - Reviewer: Pat D. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: Used weekly for more than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Coupa is important for what we use it for, but it isn't the friendliest user interface and makes it hard to collaborate internally #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Coupa is a good spend tracking tool to collaborate with other portfolio companies to compare pricing #### Cons Coupa doesn't have the best user interface and isn't the easiest to use across the team, so others drive higher value --- ### COUPA- A best enterprise tool - Overall rating: 5/5 - Reviewer: Krishna S. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Coupa is a business spend management system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The entire life cycle of a purchase from sourcing to payment will be handled within the Coupa platform. #### Cons Everything is cool with Coupa. The missing thing is AI, I think they will introduce it later to get the invoices correctly. --- ### Learn it before you buy it - Overall rating: 4/5 - Reviewer: Shannel H. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: September 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Signing up was the easy part, the process to make an invoice is not easy. Would like to have assistance. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros I use it for processing invoice and getting paid from vendors. There has not been any cost to me.... #### Cons Not very user friendly. Hard to navigate throughout the program. Hopefully customer service is helpful --- ### Cooper's Review - Overall rating: 5/5 - Reviewer: Cooper B. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used monthly for less than 6 months - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I like the organization that they provide when uploading invoices for our vendors. It is an extra step for us to get paid, however it makes it clear cut on what we are charging for. It also makes it very clear what project the work was performed on, #### Cons I have no cons from my experience of having to enter invoices into Coupa for payment from our customers. --- ### Great tool for accounting - Overall rating: 4/5 - Reviewer: Triston C. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 51-200 employees - Product usage: Used monthly for less than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Coupa is a great management tool for purchase and order requests, it has saved 100s of man hours and streamlined the payment process #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros What I like the most about Coupa is the access to previous orders and the ease of approving pending orders and requested orders. #### Cons Coupa can be slightly cumbersome for ordering from the odd one off purchase of items. Credit card purchases required an additional step. --- ### Easy to use for expense reporting - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Retail - Company size: 1001-5000 employees - Product usage: Used monthly for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Coupa for expense reporting makes the process much smoother. Submitting receipts is easy—especially with the mobile app—and I appreciate how quickly reports move through approvals. The interface is generally user-friendly. #### Cons While convenient, the app can be buggy or inconsistent—slow loading times, issues attaching receipts, or syncing problems. --- ### Great addition to travel management - Overall rating: 5/5 - Reviewer: Deja T. - Verified reviewer: Yes - Industry: Retail - Company size: 1001-5000 employees - Product usage: Used weekly for more than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use and stability of the overall platform #### Cons The process is slightly outdated but it’s more of an aesthetic. --- ### Efficient expensing tool - Overall rating: 5/5 - Reviewer: Haruki T. - Verified reviewer: Yes - Industry: Computer Software - Company size: 501-1000 employees - Product usage: Used monthly for less than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The best feature is the ability to take a picture of a receipt and it will automatically pull the date, location, price, etc and fill in the blanks which helps save time. You'll of course need to double-check it yourself but for the most part, it has been accurate. #### Cons I've had a few times where it gives me an error when I make a selection for the expense category even though it's an approved category but not sure if that's even on Coupa's end. --- ### Coupa is a one stop shop - Overall rating: 5/5 - Reviewer: Kim M. - Verified reviewer: Yes - Industry: Child Day Care Services - Company size: 501-1000 employees - Product usage: Used weekly for less than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have used coupa to optimize my spending and supply needs for work. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Coupa maintains all items in a easy to search and purchase items necessary for daily operations. #### Cons At this time there is not any cons that I have about Coupa. --- ### Coupa Expense - You most trusted expense manager - Overall rating: 5/5 - Reviewer: Md M. - Verified reviewer: Yes - Industry: Chemicals - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. As a company, we have to practice more integrity and transparency in the day to day operations of the business. If it comes to financials, then Coupa Expense is the best option to manage this as it is totally automated and has to go through different approval processes. At NAC, we are happy with the performance. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Coupa Expense is very easy to use with plenty of amazing features. The most attractive features are - supplier management, Purchase order raising, PO reimbursement, specific and customizable approval process, total spent analysis, total account payable status etc. #### Cons Coupa Expense is one of the updated expense management softwares and I do not find anything as improvement area for this application. --- ### Horrible product with worse support - Overall rating: 1/5 - Reviewer: Whitney S. - Verified reviewer: Yes - Industry: Biotechnology - Company size: 11-50 employees - Product usage: Used monthly for more than 2 years - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered Below is part of a transcrpt with Support from last week:Support: Hello! I'm {NAME}, how may I be of assistance today? Me: Well first of [all] the last chat person just HUNG UP ON ME [via chat] because I was letting him know (respectfully) I was not pleased that I can't get phone support...I would like to speak to a manager please...I've been dealing with a problems since yesterday and this is now my 4th chat.Support: Do you want to get connected to the previous person? Me: No. He hung up on me...I would like to speak with a supervisor Support: Sorry for the inconvenience. Me: Yes inconvenience. Also rude. Also, your system is frustrating...I would like to speak with a supervisorSupport: Sorry, but there is no call support available. Can you please elaborate the issue in detail? Me: Well...so far all of the "help" via chat has not been helpful. What do you propose? I am frustrated because I have been over this MULTIPLE TIMES via chat Support: Sorry for the inconvenience. Me: Don't say that again, please. I don't believe it Support: Can you please elaborate the issue in detail? Me: One more time then....After 90 mins and three attempts to get rid of me, I finally had an answer - a very simple (yet non-obvious) "click here and add this" resolution. #### Ratings breakdown - Ease of use: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros I really don't like anything about Coupa. I am not a direct customer - I am a supplier who has had to interact with my customer's system infrequently over the years. #### Cons I find Coupa to be a poorly designed product, difficult to use, lacking many basic features, and which adds layers of complexity to minor workflows. But their Support is worse - no phone access, no escalation path - only a chat box where they repeatedly misunderstand questions and then request screenshots. --- ### AR Invoicing - Overall rating: 3/5 - Reviewer: Julie S. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is mostly easy to use, but some features can be a little more complex and can cause use to be a little harder. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Functionality: 3/5 #### Pros Being able to manage more than one vendor/customer within the system. #### Cons Not having a more updated Courier list for shipment tracking. We use TForce Freight and Old Dominion Freight frequently but they are not options on the drop down list. So, we get a lot of disputed invoices due to not having proof of delivery. --- ### B's thought on Coupa Expense - Overall rating: 4/5 - Reviewer: Bhavik B. - Verified reviewer: Yes - Industry: Food Production - Company size: 5001-10000 employees - Product usage: Used weekly for less than 2 years - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros It is easy to use for day to day activities, featuring filters to save ample time kn searing activities. Keep records of all your data which opens endless opportunities of business optimization. #### Cons Multilevel approval stages are time consuming. Every action requires fully functioning user account, it would be great if we get tailored access to reduce costs --- ### Convenient - Overall rating: 5/5 - Reviewer: Alvina I. - Verified reviewer: Yes - Industry: Accounting - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros All feature on this application is very useful and manageable #### Cons Nothing because its friendly user application --- ### Good Tool to Manage Purchase Orders - Overall rating: 5/5 - Reviewer: Shivam A. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 1001-5000 employees - Product usage: Used weekly for more than 2 years - Reviewed: February 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall experience has been good. The vendor receives the purchase order once approved via email. Once the service has been received attaching the invoice and the closure procedure is easy as well. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I have been using Coupa for 2+ years. Mainly use it to create Purchase Orders to vendors. Receive invoices from suppliers. The software has an inbuilt approval process to route Purchase Orders, vendor master service agreements. The software can be synced with Microsoft office which allows you to get notifications when a request is new your queue or the Purchase Order has been approved or denied. It also allows you to run queries to tabulate budgetary expenses and track historical expenditure. Creating a Purchase Requisition is fairly easy and straightforward. #### Cons Coupa is very useful and easy to navigate but requires training to become proficient in the application. Suggestion is to create job aids/ training procedures which can be used as a reference guideline whenever needed specially for personnel not using the application too often. --- ### Coupa review - Overall rating: 4/5 - Reviewer: Sunita R. - Verified reviewer: Yes - Industry: Retail - Company size: 10000+ employees - Product usage: Used monthly for more than 2 years - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered I like the ease of raising purchase orders in Coupa. Purchasing is easy once you set it up, but the inital setup can be painful. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 4/5 #### Pros Ease of releasing purchase order and copying new ones from existing ones. #### Cons If you have to setup a new purchase order, looking through inventory for a company as large as ours is a nightmare. --- ### All purchases are placed through this system to deliver to accounting - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used weekly for more than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The Simplicity of entering items to be approved. The different areas are very self explanatory and it is easy to navigate through. #### Cons Repetitiveness of entering information or submitting something. After entering all the information on one page it makes you re-approve on the next page. When adding another line to the items in cart, it makes you completely re-enter all information which is frustrating when the items are linked but may just be different in price. --- ### Most modern platform with some downfalls - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Company size: 201-500 employees - Product usage: Used weekly for less than 2 years - Reviewed: February 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Modern and simple platform that blows most competition out of the water. Frequent releases and a good portal for customer suggestions and knowledge forums. Handles complex workflows and hierarchies relatively well. #### Cons Their "super" search bar is terrible. Like, the worst search bar I've ever used. No matter how well we tagged items, it would never find them. It was basically useless. Thankfully our users primarily use punch-out catalog. They also don't support IF/THEN statements in much of the platform. That makes certain workflows impossible or extremely tedious. --- ### Review of Coupa Procurement - Overall rating: 4/5 - Reviewer: Joshua V. - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used monthly for more than 2 years - Reviewed: April 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I've used Coupa for close to 5 years now. While the product provides a good value to it's primary functionality, the product lacks a level of polish to it. The navigation and processes to do specific steps feel clunky and not very smooth. I've looked for things only to ask Accounting where something is at because I simply can't find what I'm looking for. While overall an ok to good piece of software there are pieces of it that make it time consuming to use and because of that I only use it when I absolutely have to. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Pros of Coupa: - Allows process and systems to work through large purchases - Helps better keep track of the purchases needed for the company (whether they be large or small) - Ties the purchases to a PO for Accounting and Finance teams to keep track of. #### Cons Cons of Coupa: - The usability of the product isn't polished. You can't find a submitted request easily to see who has the next step in the approval process - It's difficult to search for created items in Coupa - You end up searching for large amounts of time to do things in the product you need to complete but are not quite sure where those things you need to do are at. ## More reviews [Next reviews](https://www.softwareadvice.com/accounting/coupa-profile/reviews/?page=2) --- Coupa Reviews, Pros and Cons - 2026 Software Advice