Very pleasant, I joined the group a month after implementation and was very skeptical about the product. I however quickly changed my opinion. Dedicated account managers, developers and senior manager put me at ease and we are not looking back. Everything implemented has made a impact on the bottom line. Staff performance can be measured and the inventory on Syspro is a true reflection of what is on the rack. The sales force has got trust in the system and that is a rare occurrence.

The Datascope WMS package was easily installed and is a real benefit to the organisation. Stock accuracy has increased to above 99.99%, bin accuracy is at 99%, stock count duration has reduced from 5 working days to 1 working day. Inventory value accuracy is above 99.9997%. The system is easy to learn and easy to add onto and customize. Our vertical storage units had a patch added to allow the Datascope WMS system to manage the picking process in the most effective manner. The VSU's pick multiple order simultaneously, from highest tray to lowest. Order shipment from this sections has more than doubled with no increase in head count. All of this was done at ZAR19 000. The staff daily contribution to invoicing per head has increased from around ZAR70 000 per head to ZAR 130 000 per head, since implementation. Although there is various factors that contribute to the successful running of our DC's, Datascope WMS has played an integral part in the transformation of our facilities. Our warehouses are often used as a bench mark for our international counter parts within the Beijer Ref AB group. At a fraction of the cost the warehouse is contributing to a successful business through the implementation of amongst other, the Datascope WMS system. I would highly recommend the software.

There is no work to task. I realise this is in development but, would like to have this added urgently. Development are sometimes slow, or rather, it feels that way. What is important to me is not necessarily what the rest of the customer base want and/or need. The shipping module is long winded and need a step taken out. It was developed according to my specifications but, after implementation, we found that it adds additional time on the work force. I must also add that whenever I do have a concern, it is addressed.

We went from paper and pen to Datascope WMS. That was a big leap as we didn't have a strong internal knowledge of how a WMS should be set up and should function. Datascope helped us a lot and have continued to be very supportive. As we learn more about WMS and Datascope we are continuing to refine our settings and making the product work best for us. Overall, it is a great product and they have a great team.

Syspro integration, Syspro knowledge, Robust WMS functionality

There is a lot to learn and configure. Initial configurations have had to be refined and tweaked. Connecting all the great ideas and capabilities of the software to customer expectations has been a bit of a challenge.

We as APL Cartons see the benefit Datascope could offer to our manufacturing processes. Although at the moment the software isn't running itself, and a lot of internal personnel time needs to be spent to keep the system running as desired. We're not experiencing the full value of the software yet. Hoping this will change in the near future.

Stock traceability Comprehensive reporting Automation of manufacturing processes

Unresolved processing problems High cost of hardware, software and support Delayed response on support calls

SYSPRO Integration - This software is exclusively designed to work with SYSPRO ERP. Transactions between DATASCOPE WMS and SYSPRO occur immediately, so your ERP can continue to be your single source of the truth. Support Contract - DATASCOPE has a small, but dedicated, support team. Not only do they help you use the product, but they can also teach a lot about SYSPRO. Senior leadership spent a lot of time on our warehouse site during the setup and implementation phase. They also created custom documentation for our installation. Eliminates Manual Entry - We greatly streamlined our receiving and put-away process by implementing DATASCOPE WMS. Previously, we had items written down on paper, and an office worker had to hand-key all of the pallet locations, items, and quantities to receipt an inbound shipment. Now, as soon as the pallet is put up into a rack and scanned into the location, it's ready for picking. This has been helpful on product where we live "hand to mouth" due to high demand and the need to quickly make product available for shipment. When items are made available more quickly, our Customer Support team can allocate orders for them, which means our customers get product faster.

Settings Interface - The software is powerful, but a little clunky on the PC client. There are more settings than the average administrator knows what to do with. Inline documentation in the software is somewhat thin. Current Handheld Interface - While DATASCOPE WMS is deploying HTML 5 / Android functionality going forward, we are currently using an obsolete platform (Windows Mobile) until we upgrade. The Windows Mobile interface can be a little touchy, as can be the settings on the CK3X scanner (make sure you've got your barcode settings right!). This should all be resolved with the HTML 5 / Android interface, and devices should be far less expensive than the CK3X. Business Object Permissions - DATASCOPE WMS uses the e.net Business Object interface to communicate with SYSPRO, which I gather is relatively common for add-ons that interact with the ERP. Be prepared to buy additional e.net Business Object licenses to cover all of your WMS users, else you'll be playing Musical Login Badges to avoid permissions issues for operators. (For our firm, the e.net Business Objects were a new thing, so if your firm is already swimming in extra object licenses, then this shouldn't be a problem.) In other words, you can't just install the WMS and be done - you need to have the Business Object Licenses as well.

DataScope as a company were great to work with. Their knowledge in the Supply Chain fraternity; Warehouse Management and SYSPRO are excellent. They added value to existing business processes while extending on new processes as their product is implemented. Their ability to identify gaps and solve challenges grounds their product.

The product has a dedicated focus to provide WMS services on the SYSPRO ERP platform. The product has a grounded integration framework using SYSPRO Business objects to validate transnational data and secure data integrity with-in the ERP environment. The product delivers fundamental functionality and processes in warehouse management which SYSPRO do not provide within core product as standard. The product delivers on-line real-time integration from the warehouse floor to SYSPRO across all Inventory activities.

In the event of network / Wi-Fi failure, operation needs to stop and wait for system / infrastructure recovery. System cannot be used off-line. Any transactions performed outside of Data Scope WMS causes major data alignment issues requiring Stock-takes / Perpetual counts to re-align data. *** Not necessarily a software issue, more a business discipline from the users **** Any incorrectly processed transactions requires a good IT / ERP System resource to assist and correct. Upgrades are not simplified and requires Data Scope support to perform upgrades.