Super quick quoting and procurement. I quoted and sold a new office pc for a cutomer in under 5 mins last week.

gluh makes it easy to see who has product and prices. I've had times where I'm managed to save hundreds on stock. being able to quote in under a minute and from my phone allows me to sell quickly and easy. having templates in place helps with the standardisation of products sold and all quotes look the same.

For purchase orders and invocies it uses it's own numbers rather than xero's

Overall, better than any other tool we have used in the past. They are continuing to fix issues and enhance the capabilities which will make us a long term customer.

The ease of use and how easy it is to build and maintain quote templates. This is by far the single feature that sets it apart from any other quoting tool.

Integration into Autotask. If the product/service is not there, then it will automatically create a net new product in our list of products and not follow the appropriate categorization which makes standardizing reporting and internal inventory challenging.

We're waiting for further development before we integrate it into our procurement workflow.

The integration with the Autotask PSA was fairly easy. The tool is relatively easy to use.

It's difficult to setup quote templates for services rather than product, specifically fixed price labor as they are relatively inflexible.

It is heaps less frustrating than doing the same functions within Autotask. The program itself and workflow is a simplified in a nice non-cluttered way so I can focus on what matters.

It has a very rigid and non-forgiving workflow. There is no simple way to undo/reverse steps. Once you click "Approve" or if a customer changes their mind, there is no way to remediate it directly from Commerce and additional steps will be required in Autotask and/or Quickbooks.

Integration for suppliers to update our product suite without any input from us means we no longer have to look in each suppliers website to compare pricing.

Would love to see the ability to have content blocks in templates to allow us to add more complex detail to proposals/quotes. It’s something we feel is missing and means we continue to use Panda Doc as well as Datto Commerce.