--- title: "Cin7 Core Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Cin7 Core. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Cin7 Core is a good fit for you!" source_url: "https://www.softwareadvice.com/scm/dear-systems-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Inventory Management Software](https://www.softwareadvice.com/inventory-management/) / [Cin7 Core](https://www.softwareadvice.com/scm/dear-systems-profile/) / Cin7 Core Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/scm/dear-systems-profile/) Reviews [Alternatives](https://www.softwareadvice.com/scm/dear-systems-profile/alternatives/) # Cin7 Core User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 739 ### Secondary ratings - Ease of use: 4.2/5 - Customer support: 4.4/5 - Value for money: 4.3/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 419 reviews (57%) - 4 stars: 226 reviews (31%) - 3 stars: 47 reviews (6%) - 2 stars: 19 reviews (3%) - 1 star: 28 reviews (4%) ### Most mentioned pros - One of the biggest strengths of Cin7 Core is its ability to centralize multiple functions—inventory tracking, order management, and integrations with accounting platforms—into one system. - It is really helping us get out inventory system fine tuned and will help us track and get our purchasing in line with the ability to finally run real reports on our sales and inventory. - Reporting is also detailed, which helps in tracking stock levels and business performance. ### Most mentioned cons - The inability to cost directly to "Projects" in QuickBooks , help desk or phone # not available to get quick information to resolve issues - For some reason retail prices, costs, barcodes and SKU's don't sync to Shopify and have to be manually corrected in Shopify. - I wish it was easier to get cin7 phone call or zoom support like I did today speaking with [sensitive content hidden] . ## Cin7 Core customer reviews Showing reviews 1-25 of 739 (page 1). ### great product and service - Overall rating: 5/5 - Reviewer: Scott G. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros so far so excellent. onboarding is great, my rep [sensitive content hidden] is awesome and very knowledgeable. the software does exactly what it claims it can do. after dealing with one vendor that provided false promises, CIN7 is the tool we needed all along. #### Cons group onboarding moves at a standard pace, not the pace of our business needed. Could have additional onboarding support after 4 week project plan. #### Reasons for choosing Cin7 Core AI told me Cin7 met my needs more than the others in terms of scalability. #### Reasons for switching to Cin7 Core they had poor Warehouse management for our needs. --- ### Game Changer - Overall rating: 5/5 - Reviewer: James G. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered A lot of initial work was required from what was said before but the onboarding team was extremely helpful, personable, and responsive. This was extremely valuable as I would have been lost on my own. I am very grateful that we paid a little extra for the more personal "at your own pace" onboarding package. I would have been lost trying to do this on my own! As a (somewhat)small business, our resources are limited, and this is like gaining 3 employees to help with order management, purchasing, and inventory management for a fraction of what it would cost to actually do that. Going off of that, those various roles often fall on one person, so this is like having a world-class assistant. Additionally, this is going to make information for our employees, such as BOMs, Supplier Info, and Product Availability, easily accessible, which is crucial to have our team well-informed. I can't stress this enough, but this is going to be a key factor in our business's growth, sustainability, and scalability for years to come. Thank you Cin7 team! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The value of this inventory system was highly justifiable, given that its cost was half that of another system with roughly the same capabilities. Overall, the insights that this will provide, as well as the processes that it will automate, are going to be a key factor for our growth as a business. I really like the ease of use and well-designed layout/navigation. I also LOVE the resources you provide to walk users through processes such as creating an assembly/purchase order. This will be a huge help when our employees use it. #### Cons The only "frustrating" part I ran into was importing CSV files if the title was changed at all, but that was mainly user error. Aside from that, it took a lot of work to get all of our sku's into the system, but once again, that wasn't anything Cin7 could control and was a necessary cost to get started, considering we had no inventory system before this. #### Reasons for choosing Cin7 Core More users and half the cost, it just makes sense! --- ### Using Cin7 Core for Order Management - Overall rating: 5/5 - Reviewer: Samantha B. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered I had one-on-one help onboarding and troubleshooting from Muskan Israni who was very patient, helpful, and knowledgeable about the software. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that I can integrate my sales channels (Etsy and Shopify - Amazon is an option too, but I opted not to integrate it to save money) and input manual orders in one place to keep track of orders, inventory, shipments, and payments. I used their previous product OrderHive, so it is all fairly intuitive to use, and they provided great onboarding and setup. #### Cons I wish it was more affordable for my small business like OrderHive was #### Reasons for choosing Cin7 Core I tried using Quickbooks Online to integrate my sales channels and manage my inventory, but the system didn't work. #### Reasons for switching to Cin7 Core Cin7 Core is the new offering from OrderHive, so I didn't have a choice. --- ### Solid Platform, But Expect Support Delays for Complex Issues - Overall rating: 3/5 - Reviewer: Christopher L. - Verified reviewer: Yes - Industry: Sporting Goods - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered Cin7 Core has a lot of potential, and once configured, it delivers on many of the operational needs we had. However, the experience highlighted how much the value of a platform depends not just on features, but on the reliability of support behind it. While we’re satisfied with the current setup, the path to getting there was more difficult than expected and has made us more cautious when evaluating support responsiveness in the future. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros Cin7 Core offers a wide range of features that make it a powerful platform for managing inventory, orders, and integrations. Once set up properly, it provides strong automation and centralized control, especially when connecting to platforms like Shopify and ShipStation. When the system works, it works well. #### Cons The biggest downside is the customer support experience. When an issue arises, especially one involving system configuration or integrations, getting it resolved can be extremely slow and disorganized. In our case, it took five months to fix a problem that affected our shipping workflow, largely due to missed follow-ups, unclear communication, and a lack of accountability; not necessarily because the solution itself was complex. The support process left us with little visibility and a lot of frustration. #### Vendor response Hi Christopher, thank you for providing this feedback and for the opportunity to address these types of situations head on. We're excited that you're using our platform and will reach out to you directly to discuss supporting your needs. Replied July 2025 --- ### Cin 7 Core fantastic customer service - Overall rating: 5/5 - Reviewer: Marc S. - Verified reviewer: Yes - Industry: Wholesale - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Very easy and took all the stress away, the help was the best customer service I have experienced in a very long time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The help I received from [sensitive content hidden] was increddible she went over and above to help me, she understood all my issues and was able to help in a very calm and professional manner #### Cons None there is nothing which is why we continued to use Cin7 Core.. #### Reasons for switching to Cin7 Core As a business they wanted to switch bu I wanted to go back to Cin7 --- ### Very good customer support - Overall rating: 4/5 - Reviewer: Lara J. - Verified reviewer: Yes - Industry: Glass, Ceramics & Concrete - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered Much less glitchy than Omni, but still some limitations and functionality not working as well as they could #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The technical support seems to understand the program very well, and are able to give answers and solutions on the spot. [sensitive content hidden] was knowledgeable and patient, and arranged a call very quickly #### Cons Functionality limitations that we are discussing directly with the developers. A few reporting changes would vastly improve our workflow. #### Reasons for switching to Cin7 Core Constantly finding functionality issues and bugs. The production module was very poor --- ### Mark Dessanayaka & The Solutions Architect team Are The Reason We Did Not Cancel. - Overall rating: 5/5 - Reviewer: WISAM M. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered I would say without Mark Dessanayaka & The Solutions Architect team to ensure we fixed the issues that we were facing that CIN7 is sorely lacking in the customer service department as we were constantly shuffled from one person to the next and we were never able to get actual answers and solutions to the issues that were facing that were greatly impacting our business. Mark stuck it through over a multiple month process and ensured that it was fixed, we were meeting weekly and we never stopped. He was communicative throughout the entire process and was honest and upfront, never trying to make it appear as if things were solved when they were not. He ensure that his team assisted every step of the way. As leadership within my own line of work, I admire Mark's human quality to ensure to actually be a person and not a corporate employee that shows that actually following up and never giving up is what is needed in today's world. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 5/5 - Functionality: 1/5 #### Pros Mark Dessanayaka & The Solutions Architect team is really the only thing that has led to us continuing with CIN7 as we were on the verge of cancelling and finding another program to use entirely. I suggest putting this team front and center and even including them or having them as part of the onboarding team as if I was able to get Mark to assist me and help us with the program then I do not think we would have run into these issues in the first place. #### Cons Ease of access as CIN7 has been insanely difficult for us to navigate as a company and we didn't have much support until Mark stepped in. The original onboarding team was helpful but not nearly as thorough or helpful as Mark as Mark refused to stop helping us until everything was as it needed to be and stayed true to his word in that regard. He was not treating us as a ticket he was trying to get through and understood that we needed his assistance and attention to detail. #### Reasons for choosing Cin7 Core Price point and the promises of the sales team based on our industry specific needs --- ### Great for splitting backorders, drop shipping and stock on hand - Overall rating: 5/5 - Reviewer: Sacha A. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered The system is easy to use and has lots of flexible features and functions. It is great to link to Shopify and Xero. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We like the ease to split backorders for warehouse stock and drop shipping. Also a great price for lots of features and functionality. #### Cons We are new to Cin7 Core so still learning the system. So far it seems good and the onboarding process was thorough. #### Reasons for switching to Cin7 Core Omni was more expensive and this was more cost effective --- ### Excellent Onboarding and Support Experience - Overall rating: 5/5 - Reviewer: Raj K. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered So far great - the onboarder [sensitive content hidden] in support have all been excellent experiences thus far. First impressions last and they have set the bar very high for CiN7. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros My first experience with CiN7 - so far seems great. Many features and attributes seem intutitive and flexible. Onboarding and product support has been very good and responsive. #### Cons Cant say much now - we are going through onboarding and just getting warmed up. I think CiN7 Help center SEARCH needs improvement and documentation is verbose and sometimes not clear enough to allow for decision making in terms of what to enter in the fields. #### Reasons for choosing Cin7 Core Seemed more intuitive, layout was user friendly, flexible and practical. Integrations with 3PL's software, Shopify, ShipStation were big draws. Did not feel like a legacy product. Sales person [sensitive content hidden] was good --- ### Excellent product and support - Overall rating: 5/5 - Reviewer: Sam R. - Verified reviewer: Yes - Industry: Food Production - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered We went with a consultant to help with the initial onboarding, but were left holding the bag halfway through the process. We honestly have had so much success with the Cin7 Customer Support teams, specifically [sensitive content hidden] and his team. Thank you! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Extremely intuitive layout with exceptionally responsive support. Great value compared to other inventory management software, with the right native integrations for most businesses. #### Cons some of the integrations don't line up perfectly (as expected, but a guy can dream) to our specific needs. #### Reasons for switching to Cin7 Core Over engineered for our needs, and cost prohibitive. --- ### Great Support from the team - Overall rating: 5/5 - Reviewer: Nicholas C. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered So far, so good, we have met with great success working with [sensitive content hidden]and his after support team, a true pleasure #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Here’s the text from the image you uploaded: --- ** [sensitive content hidden] and his team are fantastic** I was on the fence about keeping Cin7 (we have a strange product Matrix). [sensitive content hidden] and his team took the time to understand us as a business and then fix out Cin7. The outcome has been great so far with us finally having some faith in our data. The knowledge, thought process, follow-up and dedication have truly made a difference for our business. Cheers Happy customer --- #### Cons It needed a lot of setup, which took a while. Admittedly, we have a much complex and well-developed product, Maxtrix, which required us to make a broad spectrum approach #### Reasons for choosing Cin7 Core Group conscious on decision making, it fits a lot of roles --- ### Customer care, purchasing and Point of Sale is useless - Overall rating: 3/5 - Reviewer: Ignatius V. - Verified reviewer: Yes - Industry: Retail - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered Frustrating to deal with your help desk people who tell you to log a feature request when they are done talking to you and can't solve your problem #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Easy to understand and figure out when starting off. #### Cons Your point of sale system you offer with this software is less than useless its remedial in functionality and offering. Struggle to program in store promotions on it you can't create area specific promotions for outlets in an area. Your way of setting up a cash float is useless and not user friendly. Your journals between Xero and Cin7 do not push correctly. Till overs and shorts are a nightmare to investigate. Gift cards are cumbersome to use and implement. We were using We where using Lightspeed as a point of sale before and you c=guys can learn some lessons from them your system will be something from the stone age compared to Lightspped. #### Reasons for choosing Cin7 Core Most probably the price compared to better systems #### Reasons for switching to Cin7 Core The inventory management was not suited for the size of our business --- ### An accountant's Point of View. - Overall rating: 5/5 - Reviewer: Deb H. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered Inventory control and costs with real figures to add to the P&L. Inventory true numbers easily tracked and sales with all 5 different payments on Shopify easily tracked. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Easy to learn the different modules and to teach others how. #### Cons When you have to undo sales orders, it completely undoes everything. The sales order should hold the inventory already taken from the system. Sometimes it is impossible to redo because the inventory is no longer available.I also wish that additional costs would add to the per unit cost of inventory. #### Reasons for choosing Cin7 Core I had experience with another client who used it since Jan 2022. The many changes and updates they did really improved the software. I suggested we change from the clunky program we were using. This is much easier to understand, learn and use on a daily basis. #### Reasons for switching to Cin7 Core Netsuite is outdated and has many restrictions on what you can set up, procedures to follow, finding things you need to look up etc. --- ### Cin7 Core: Streamline Your Operations with Comprehensive Inventory Solutions - Overall rating: 5/5 - Reviewer: Girish S. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered It excels in handling complex inventory scenarios and integrating with various business systems. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Comprehensive inventory management, Strong integration capabilities, Customizable and scalable, Improved order fulfillment and Valuable reporting and analytics. #### Cons Reporting Limitations and Interface Issues #### Reasons for choosing Cin7 Core Business size and complexity, Industry-specific requirements, Integration capabilities and customer support. --- ### Easy to use, reliable, and affordable - Overall rating: 4/5 - Reviewer: Patrick H. - Verified reviewer: Yes - Industry: Food Production - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered I've had very few issues with DEAR. When I do have an issue, the customer service is awesome. I get an answer in under 24 hours, and I can even schedule a call if needed. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros You understand the software perfectly after 1-2 weeks of use. It is simple and generally error-free. #### Cons The fulfillment module needs work. For B2C sales each item should be scanned individually to reduce picking errors. #### Reasons for choosing Cin7 Core Dear was better suited for manufacturing and easier to use. #### Reasons for switching to Cin7 Core Locate was mercifully discontinued. --- ### Inventory Management ISsue - Overall rating: 5/5 - Reviewer: Pamala A. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Inventory Management... [sensitive content hidden] was AMAZING in helping with a issue on our account. I am doing cartwheels as I have been trying to get help with this your a long time. [sensitive content hidden] was able to get me fixed #### Cons Hard to navigate if only using for inventory management. I dont like that I do not know this system as well as I would like to. as i am only using one aspect of the software --- ### Outstanding Help with COGs Issues - Overall rating: 5/5 - Reviewer: Nadeesha D. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I had a meeting with [sensitive content hidden] regarding two support tickets, and I’m very pleased with the service provided. She resolved both issues efficiently and helped me clearly understand the COGs-related problems we were facing due to multiple accounts. The session lasted around 45 minutes and was very helpful in getting clarity on our system. Excellent support – really appreciated! #### Cons To manage COGs across multiple accounts, you need to upgrade to the Advanced Products module, which adds extra cost and complexity. This should ideally be a standard feature for businesses with varied product lines. --- ### [sensitive content hidden] was excellent - Overall rating: 5/5 - Reviewer: Kathryn J. - Verified reviewer: Yes - Industry: Luxury Goods & Jewelry - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered [sensitive content hidden] was great today on our call. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Ability to create PO automatically from invoice. #### Cons bad integration with Xero. --- ### so far so good - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Great Customer support, I needed to troubleshoot a sale process and the help support was very attentive and clear insturctions #### Cons Not sure yet, I have only used it for 1 month. I think it is going to be a learning curve for sure so I don't have one thing in particular yet. --- ### Everything fine - Overall rating: 5/5 - Reviewer: Peter B. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered Perfect onboarding process, very clear understanding and communication from onboarding manager [sensitive content hidden]. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros UI, Help desk, API. #### Cons Nothing as such I am just starting up with the system. --- ### Buggy software with lots of issues and poor customer support - Overall rating: 2/5 - Reviewer: Jeffrey M. - Verified reviewer: Yes - Industry: Motion Pictures and Film - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered We have used DEAR / Cin7 for 7 years now. Up until recently any bugs or issues that popped up would get resolved in a somewhat timely manner however now that has changed. They are focusing on rolling out new product features that are great for marketing while sacrificing having a system that actually just works. Do not onboard your company onto this software, you will regret it, as it seems the company who acquired DEAR has no intention of fixing the buggy nature of DEAR and just wants to try and focus on selling more subscriptions. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Cin7 is constantly improving the software. #### Cons They sacrifice reliability, stability and fixing bugs for improvements that they can market as a new features. --- ### Can't Keep Up and Help is Slow and Unspcialised - Overall rating: 2/5 - Reviewer: Adam L. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2019 - Review source details: This review was submitted organically. No incentive was offered Frustrating, unsatisfying and I have real worries about the ability for the software to keep up with my business as it grows We have encountered issues with apps/software due to our large influx of traffic and orders in a short period of time (we receive 50% of our monthly sales in a few hours) but they have provided solutions (for instance SLoyalty provides us with increased bandwidth during the busy 3-4 hours of the month and we have avoided all issues) - can this be done with DEAR? We can provide you with data on the exact time, traffic numbers, units sold for the time. We need a solution to this!! We are happy to pay more money for this, I just cant run my company with a concern that our inventory system cant keep up with our demand! #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros Quite easy to implement Syncs nicely with our current cloud based software Interesting/complex reporting #### Cons The over promising, and under delivering of the software. simply, it doesn't do what it claims! The inventory is not live with Shopify (during launches there is always a lag, causing major headaches for our team and requires a lot of manual adjustments) - we were promised that based on our volume this would not happen, but it does. And it happens every month, for the past 18+ months Inability to get the specialist help when we need it. We are always given help by a customer service member, not a technician, which slows down our ability to fix the problem. I understand that you need to protect the technicians time from dealing with simple problems, but we do not receive prompt service or the respect that we know what we are talking about! We need a quicker escalation procedure to get help more urgently Technicians only work from the afternoon (we are located in Melbourne) so when urgency issues crop up in the morning, we have to wait most of the working day to fix them b2b portal is not very robust, we have had a lot of issues with this the fixed provided by DEAR are not log term fixes, they don't fix the root of the problem, but fix it for the moment, but then issues crop up again and we are in the same position. #### Reasons for choosing Cin7 Core Recommendation of our developer Assurance from DEAR of live inventory Assurance from DEAR of quality 24 hour customer support (which we haven't really received) #### Reasons for switching to Cin7 Core To provide us with a fully live, cloud based system (which DEAR has not been able to provide) #### Vendor response Hello Adam, Thank you for your valuable feedback. We have taken your feedback and improved our Shopify integration. We can now handle large volume of orders (including Shopify Plus accounts) & we have rolled out a new functionality called "Shopify Order Import Retry". Occasionally, during order syncing from Spotify, some sales are not created on the DEAR end. Previously there was no way for a DEAR user to be notified of these failed orders. DEAR developers have now implemented an auto-retry function for sales orders which have not been created in DEAR but are valid sales orders on Shopify (https://dearsystems.com/new-release-12th-april-2020-) Recently we have done a lot of improvement on the B2B section. You can read more about it & some of the latest releases we have done by visiting our release note section (https://dearsystems.com/release-notes/) Best Regards, DEAR Team Replied April 2020 --- ### Looking good so far - Overall rating: 4/5 - Reviewer: Cameron S. - Verified reviewer: Yes - Industry: Wholesale - Company size: 11-50 employees - Product usage: Used daily for free trial - Reviewed: July 2020 - Review source details: This review was submitted organically. No incentive was offered While still working inside a trial version, in preparation for cutting over from our current system and going live with Dear, I have been pestering the Support team on a daily basis for a few weeks now as I work through the finer points of the system. The Dear support structure is good - well structured with quick response times to questions, Was particularly pleased that one support person (thanks [SENSITIVE CONTENT HIDDEN]) went the the degree to create and send me a custom video demo of the system aspect I was trying to understand that was hard to explain in text. I also found the published Video Tutorials and support pages helpful. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros While thinking, as a Distributor, we have 'out-of-the-box' requirements for managing our inventory and processes around it, the exercise of evaluating our idiosyncrasies in order to go shopping for a new IM system has taught me that there's possibly not the absolute perfect system for any business, but the Dear system is beating the rest as it ticks most of the boxes on my wish-list for an inventory management system. For a complex system it's relatively intuitive and seems to be built with real world functionality in mind. In addition to my list of specific features, I was looking for a system that could automate as much of our manual tasks and work flows as possible - reduce the amount of data entry required and minimise opportunities for human error. Compared to other systems reviewed, Dear excels in this area. #### Cons Possible just a COVID thing ...or just a modern day thing, but I remember the days when; if you were looking at making a big commitment to something as important at the system that would manage all your inventory and link to your financials, someone would sit down with you and work through your specifics, helping you evaluate their offering as the right purchase decision for you to make. These days, it's "down load a free version and have a play". I've probably reached the sames decision based on the latter, but it's definitely taken up a lot more of my time to do so. Granted, phone calls and screen sharing sessions are on offer, but I find the time-limited sessions, working with generic databases etc. less beneficially that the old fashioned way. Not a short coming of the Dear System itself and every software company may have the same M.O, but perhaps an opportunity for Dear to differentiate themselves from the masses and win more fans - and quickly? #### Reasons for choosing Cin7 Core Yes. #### Reasons for switching to Cin7 Core Current System is not suited to our type of business. #### Vendor response Hello Cameron, I am glad that DEAR has met your expectations in terms of being an out of the box solution. We recognize the important role that DEAR plays in our customers daily business & we do put a lot of thought into to how to make DEAR user friendly and automate most of your business processors. To help our customer setup DEAR faster, we do offer an onboarding & training (https://dearsystems.com/onboarding-and-training/); where we help all our customers to make the transition smoother. If your interested you can book a call with us and one of your Customer Success agents will get in touch with you - https://calendly.com/dear-systems/20-minute-call Best Regards, DEAR Team Replied July 2020 --- ### Dear System Review - Overall rating: 5/5 - Reviewer: Malcolm F. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2021 - Review source details: This review was submitted organically. No incentive was offered We found that Dear Systems had all the inventory requirements already built in with extra functionality of the production module allowed us to structure each one of these operations in a logical sequence. We have brought a number of our clients on to Dear systems and every one of them have appreciated the ease of use and the increased options it offers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros In discovering Dear Systems we found that the program allowed us greater functionality than most ERP systems. Although it is quite intuitive to use it packs a punch when you get deeper within the program with some functionality that much more expensive programs don’t have. Xero handles the accounting in the background whilst the sync between them works seamlessly so that you don’t notice that you are actually using 2 different programs. #### Cons The program just concentrates on inventory so other modules such as CRM are not fully developed and you would need to get an additional addin. Everything else works really well #### Reasons for choosing Cin7 Core Once set up the module is easy to use and has some functionality that even more expensive known brands do not have. In discovering Dear Systems we found that the program allowed us greater functionality than most ERP systems. It provides excellent value as it is price competitive against other options on the market whilst offering more functionality. We have brought a number of our clients on to Dear systems and every one of them have appreciated the ease of use and the increased options it offers. This program is suitable for any small to medium manufacturing business. #### Reasons for switching to Cin7 Core The original legacy software was no longer supported. See details on our website at: [SENSITIVE CONTENT] --- ### STRONGLY advise against for manufacturers. - Overall rating: 2/5 - Reviewer: Greg F. - Verified reviewer: Yes - Industry: Textiles - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered POOR. Impractical for unless you are only using Assembly BOMs, Production BOMs and Make To Order BOMs are not fully developed, problematic, and time consuming to operate. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros The purchasing module is excellent for managing supplier backorders. Ecommerce integration is good. #### Cons EXTREMELY click intensive for production management. Strongly recommend against using Dear for manufacturing despite their claims. #### Reasons for choosing Cin7 Core Promised functionality and perceived value. #### Reasons for switching to Cin7 Core Dears sales team, claims, and marketing suggested more powerful and practical functionality and simplicity. This was not the case. ## More reviews [Next reviews](https://www.softwareadvice.com/scm/dear-systems-profile/reviews/?page=2) --- Cin7 Core Reviews, Pros and Cons - 2026 Software Advice