--- title: "Cin7 Core Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Cin7 Core. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Cin7 Core is a good fit for you!" source_url: "https://www.softwareadvice.com/scm/dear-systems-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Inventory Management Software](https://www.softwareadvice.com/inventory-management/) / [Cin7 Core](https://www.softwareadvice.com/scm/dear-systems-profile/) / Cin7 Core Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/scm/dear-systems-profile/) Reviews [Alternatives](https://www.softwareadvice.com/scm/dear-systems-profile/alternatives/) # Cin7 Core User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 739 ### Secondary ratings - Ease of use: 4.2/5 - Customer support: 4.4/5 - Value for money: 4.3/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 419 reviews (57%) - 4 stars: 226 reviews (31%) - 3 stars: 47 reviews (6%) - 2 stars: 19 reviews (3%) - 1 star: 28 reviews (4%) ### Most mentioned pros - One of the biggest strengths of Cin7 Core is its ability to centralize multiple functions—inventory tracking, order management, and integrations with accounting platforms—into one system. - The system is user-friendly and serves as a centralized platform for processing Shopify, Faire, and wholesale orders. - Reporting is also detailed, which helps in tracking stock levels and business performance. ### Most mentioned cons - The inability to cost directly to "Projects" in QuickBooks , help desk or phone # not available to get quick information to resolve issues - I wish it was easier to get cin7 phone call or zoom support like I did today speaking with [sensitive content hidden] . - I have noticed that is runs a little slow towards the end of the business day. But it is only a bit of a lag nothing that makes it unuseable. ## Cin7 Core customer reviews Showing reviews 1-25 of 739 (page 1). ### great product and service - Overall rating: 5/5 - Reviewer: Scott G. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros so far so excellent. onboarding is great, my rep [sensitive content hidden] is awesome and very knowledgeable. the software does exactly what it claims it can do. after dealing with one vendor that provided false promises, CIN7 is the tool we needed all along. #### Cons group onboarding moves at a standard pace, not the pace of our business needed. Could have additional onboarding support after 4 week project plan. #### Reasons for choosing Cin7 Core AI told me Cin7 met my needs more than the others in terms of scalability. #### Reasons for switching to Cin7 Core they had poor Warehouse management for our needs. --- ### Game Changer - Overall rating: 5/5 - Reviewer: James G. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered A lot of initial work was required from what was said before but the onboarding team was extremely helpful, personable, and responsive. This was extremely valuable as I would have been lost on my own. I am very grateful that we paid a little extra for the more personal "at your own pace" onboarding package. I would have been lost trying to do this on my own! As a (somewhat)small business, our resources are limited, and this is like gaining 3 employees to help with order management, purchasing, and inventory management for a fraction of what it would cost to actually do that. Going off of that, those various roles often fall on one person, so this is like having a world-class assistant. Additionally, this is going to make information for our employees, such as BOMs, Supplier Info, and Product Availability, easily accessible, which is crucial to have our team well-informed. I can't stress this enough, but this is going to be a key factor in our business's growth, sustainability, and scalability for years to come. Thank you Cin7 team! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The value of this inventory system was highly justifiable, given that its cost was half that of another system with roughly the same capabilities. Overall, the insights that this will provide, as well as the processes that it will automate, are going to be a key factor for our growth as a business. I really like the ease of use and well-designed layout/navigation. I also LOVE the resources you provide to walk users through processes such as creating an assembly/purchase order. This will be a huge help when our employees use it. #### Cons The only "frustrating" part I ran into was importing CSV files if the title was changed at all, but that was mainly user error. Aside from that, it took a lot of work to get all of our sku's into the system, but once again, that wasn't anything Cin7 could control and was a necessary cost to get started, considering we had no inventory system before this. #### Reasons for choosing Cin7 Core More users and half the cost, it just makes sense! --- ### Using Cin7 Core for Order Management - Overall rating: 5/5 - Reviewer: Samantha B. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered I had one-on-one help onboarding and troubleshooting from Muskan Israni who was very patient, helpful, and knowledgeable about the software. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that I can integrate my sales channels (Etsy and Shopify - Amazon is an option too, but I opted not to integrate it to save money) and input manual orders in one place to keep track of orders, inventory, shipments, and payments. I used their previous product OrderHive, so it is all fairly intuitive to use, and they provided great onboarding and setup. #### Cons I wish it was more affordable for my small business like OrderHive was #### Reasons for choosing Cin7 Core I tried using Quickbooks Online to integrate my sales channels and manage my inventory, but the system didn't work. #### Reasons for switching to Cin7 Core Cin7 Core is the new offering from OrderHive, so I didn't have a choice. --- ### Solid Platform, But Expect Support Delays for Complex Issues - Overall rating: 3/5 - Reviewer: Christopher L. - Verified reviewer: Yes - Industry: Sporting Goods - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered Cin7 Core has a lot of potential, and once configured, it delivers on many of the operational needs we had. However, the experience highlighted how much the value of a platform depends not just on features, but on the reliability of support behind it. While we’re satisfied with the current setup, the path to getting there was more difficult than expected and has made us more cautious when evaluating support responsiveness in the future. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros Cin7 Core offers a wide range of features that make it a powerful platform for managing inventory, orders, and integrations. Once set up properly, it provides strong automation and centralized control, especially when connecting to platforms like Shopify and ShipStation. When the system works, it works well. #### Cons The biggest downside is the customer support experience. When an issue arises, especially one involving system configuration or integrations, getting it resolved can be extremely slow and disorganized. In our case, it took five months to fix a problem that affected our shipping workflow, largely due to missed follow-ups, unclear communication, and a lack of accountability; not necessarily because the solution itself was complex. The support process left us with little visibility and a lot of frustration. #### Vendor response Hi Christopher, thank you for providing this feedback and for the opportunity to address these types of situations head on. We're excited that you're using our platform and will reach out to you directly to discuss supporting your needs. Replied July 2025 --- ### solutions architecture team was educational and helpful. - Overall rating: 5/5 - Reviewer: Anthony W. - Verified reviewer: Yes - Industry: Machinery - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered An excellent product. The experience with the solutions architecture team was educational and helpful. The Architect [sensitive content hidden] was very clear and helpful #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easily able to create Bill of Materials to track customer orders progress. It's far easier to track multiples builds of material than the previous spreadsheet methods I was using #### Cons The high price increases. The price was very reasonable until 3 years ago, then it went very high almost overnight and without sufficient notice. #### Reasons for switching to Cin7 Core Too manual and need a bill of materials. --- ### Very good customer support - Overall rating: 4/5 - Reviewer: Lara J. - Verified reviewer: Yes - Industry: Glass, Ceramics & Concrete - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered Much less glitchy than Omni, but still some limitations and functionality not working as well as they could #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The technical support seems to understand the program very well, and are able to give answers and solutions on the spot. [sensitive content hidden] was knowledgeable and patient, and arranged a call very quickly #### Cons Functionality limitations that we are discussing directly with the developers. A few reporting changes would vastly improve our workflow. #### Reasons for switching to Cin7 Core Constantly finding functionality issues and bugs. The production module was very poor --- ### Cin 7 Core fantastic customer service - Overall rating: 5/5 - Reviewer: Marc S. - Verified reviewer: Yes - Industry: Wholesale - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Very easy and took all the stress away, the help was the best customer service I have experienced in a very long time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The help I received from [sensitive content hidden] was increddible she went over and above to help me, she understood all my issues and was able to help in a very calm and professional manner #### Cons None there is nothing which is why we continued to use Cin7 Core.. #### Reasons for switching to Cin7 Core As a business they wanted to switch bu I wanted to go back to Cin7 --- ### Great for splitting backorders, drop shipping and stock on hand - Overall rating: 5/5 - Reviewer: Sacha A. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered The system is easy to use and has lots of flexible features and functions. It is great to link to Shopify and Xero. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We like the ease to split backorders for warehouse stock and drop shipping. Also a great price for lots of features and functionality. #### Cons We are new to Cin7 Core so still learning the system. So far it seems good and the onboarding process was thorough. #### Reasons for switching to Cin7 Core Omni was more expensive and this was more cost effective --- ### Mark Dessanayaka & The Solutions Architect team Are The Reason We Did Not Cancel. - Overall rating: 5/5 - Reviewer: WISAM M. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered I would say without Mark Dessanayaka & The Solutions Architect team to ensure we fixed the issues that we were facing that CIN7 is sorely lacking in the customer service department as we were constantly shuffled from one person to the next and we were never able to get actual answers and solutions to the issues that were facing that were greatly impacting our business. Mark stuck it through over a multiple month process and ensured that it was fixed, we were meeting weekly and we never stopped. He was communicative throughout the entire process and was honest and upfront, never trying to make it appear as if things were solved when they were not. He ensure that his team assisted every step of the way. As leadership within my own line of work, I admire Mark's human quality to ensure to actually be a person and not a corporate employee that shows that actually following up and never giving up is what is needed in today's world. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 5/5 - Functionality: 1/5 #### Pros Mark Dessanayaka & The Solutions Architect team is really the only thing that has led to us continuing with CIN7 as we were on the verge of cancelling and finding another program to use entirely. I suggest putting this team front and center and even including them or having them as part of the onboarding team as if I was able to get Mark to assist me and help us with the program then I do not think we would have run into these issues in the first place. #### Cons Ease of access as CIN7 has been insanely difficult for us to navigate as a company and we didn't have much support until Mark stepped in. The original onboarding team was helpful but not nearly as thorough or helpful as Mark as Mark refused to stop helping us until everything was as it needed to be and stayed true to his word in that regard. He was not treating us as a ticket he was trying to get through and understood that we needed his assistance and attention to detail. #### Reasons for choosing Cin7 Core Price point and the promises of the sales team based on our industry specific needs --- ### Excellent product and support - Overall rating: 5/5 - Reviewer: Sam R. - Verified reviewer: Yes - Industry: Food Production - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered We went with a consultant to help with the initial onboarding, but were left holding the bag halfway through the process. We honestly have had so much success with the Cin7 Customer Support teams, specifically [sensitive content hidden] and his team. Thank you! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Extremely intuitive layout with exceptionally responsive support. Great value compared to other inventory management software, with the right native integrations for most businesses. #### Cons some of the integrations don't line up perfectly (as expected, but a guy can dream) to our specific needs. #### Reasons for switching to Cin7 Core Over engineered for our needs, and cost prohibitive. --- ### Training sessions and Cin7 Final review - Overall rating: 5/5 - Reviewer: Darshan B. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered Wonderful, and Training sessions were the best thing about the Cin7. The best thing that we liked was the onboarding program, which is well-designed, and Jinesh is the best instructor. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros functionality and interface. Cin7 has the best interface to use for any new users. I have used a couple of these inventory management software, but Cin7 is the best. #### Cons Nothing to dislike here, I would recommend everybody to use Cin7. Cin7 has the best onboarding program that will put your worries to ease. #### Reasons for switching to Cin7 Core There were multiple reasons for the switch, but the most important was COGS. --- ### Excellent Support from Cin7 - Overall rating: 5/5 - Reviewer: Kristen G. - Verified reviewer: Yes - Industry: Wholesale - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered The support side of Cin7 gets better and better. Most recently I had direct assistance from Derika who solved an issue affecting the functionality of our inventory/ecommerce integration. Was incredibly thorough and patient and got to the bottom of the problem. While I tried not to panic, they did a great job solving the urgent issues. Most grateful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Cin7 Core is central to our small businesses. We like the ease of integration with our ecommerce and accounting packages. #### Cons Would love greater responsiveness on product enhancement queries, especially those that directly impact our online customer experience e.g. Product Families. #### Reasons for choosing Cin7 Core Cin7 offered better value for money. Critical for small business with plans for growth. --- ### DON'T move your Software over to Cin7 Core-you will not see the end of price hikes. - Overall rating: 3/5 - Reviewer: PC V. - Verified reviewer: Yes - Industry: Wholesale - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered Since moving to Cin7 (formerly Dear Inventory), we have faced non-stop price hikes. They keep attributing these increases to "system improvements," but we aren't seeing any benefits from these changes—none of them seem to impact our usage. Why should we be billed for improvements we don’t use? And if they're making enhancements to attract new clients and stay ahead of competitors, why are current customers footing the bill? In our business, we constantly make improvements to our products without charging more, as it drives more sales for us. To give some context: we started with Dear in October 2021, paying $249 per month. After yet another increase, they now want $669 per month. That's a staggering jump. What’s even more questionable is when I asked them why our base subscription costs significantly more than what’s advertised on their site, I received no reply. Their website lacks transparency on pricing for additional services like B2B and POS, meaning they charge whatever they think they can get away with. For anyone considering Cin7, I’d recommend exploring alternatives like Zoho. Something is clearly off with the way Cin7 is handling pricing and communication. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Read My review before committing to Cin7 #### Cons Read My review before committing to Cin7 #### Reasons for switching to Cin7 Core Needed better inventory control and everyone recommended Dear Inventory. --- ### Customer care, purchasing and Point of Sale is useless - Overall rating: 3/5 - Reviewer: Ignatius V. - Verified reviewer: Yes - Industry: Retail - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered Frustrating to deal with your help desk people who tell you to log a feature request when they are done talking to you and can't solve your problem #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Easy to understand and figure out when starting off. #### Cons Your point of sale system you offer with this software is less than useless its remedial in functionality and offering. Struggle to program in store promotions on it you can't create area specific promotions for outlets in an area. Your way of setting up a cash float is useless and not user friendly. Your journals between Xero and Cin7 do not push correctly. Till overs and shorts are a nightmare to investigate. Gift cards are cumbersome to use and implement. We were using We where using Lightspeed as a point of sale before and you c=guys can learn some lessons from them your system will be something from the stone age compared to Lightspped. #### Reasons for choosing Cin7 Core Most probably the price compared to better systems #### Reasons for switching to Cin7 Core The inventory management was not suited for the size of our business --- ### Dear has significantly helped our company - Overall rating: 4/5 - Reviewer: Dallas L. - Verified reviewer: Yes - Industry: Wholesale - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2019 - Review source details: This review was submitted organically. No incentive was offered Our overall experience is positive. It was a little bit of a learning curve, but now that we have it down, I couldn't imagine going back. It helps us stay organized and helps us become more efficient and detailed with our operations. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We transferred from Quickbooks to Dear Systems and it has been a great improvement. Our ability to manage inventory is far greater than before with QB. It's simple/easy to use, but also robust and has some very helpful features. We're in the wholesale industry. On the sales side - we love the pick, pack, and ship functions. This allows us to easily provide another level of detail for our customers that we couldn't before. We can enter what we packed on what pallet and then easily print pallet break downs and detailed packing lists. I also like the way you can mass pick, or mass print sales orders. The advance sale option is nice, so you can track back order shipments right on the same screen as the original order. On the purchase order side, the advance receiving functions let you receive inventory against one PO more than once which is helpful. We also just started keeping some inventory in another warehouse, so the ability to keep track of that through dear is nice. Also the B2B portal has been a nice addition to our company as well. #### Cons I think the reporting tab is pretty clunky, that might be what I like least about Dear. They're on the right track, and some of those reports are very helpful. It's just that I have to export them to excel and modify them quite a bit for them to be what I want them to be. Also I think the "credit purchase order" and "credit sale note" functions are pretty confusing/complicated. #### Reasons for choosing Cin7 Core Great value. Many other reasons, but but was just the right fit for what we needed. It wasn't as big as some of the other ERPs but we didn't need it to be. #### Reasons for switching to Cin7 Core We needed a more robust inventory system. #### Vendor response Hello Dallas, Thank you for your valuable feedback. We have done major improvements to the reports section. With the new UI/UX improvement that was rolled out in the beginning of 2020 the usability and functionality of reports has never been easier. We have detailed knowledge base articles for each report and how to use it. You can read more about it by visiting https://support.dearsystems.com/support/solutions/folders/1000217591/. If you have any questions you can contact us at any time on support@dearsystems.com & a Customer Success agent will be ready to do a quick demo to help you. Best Regards, DEAR Team. Replied April 2020 --- ### Great All-In One Software! - Overall rating: 5/5 - Reviewer: Steven L. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2021 - Review source details: This review was submitted organically. No incentive was offered Orderhive has been great. It has allowed us to accurately sync our inventory across 4+ channels and even automate fulfillment from outside sales channels to our Amazon FBA inventory. We have grown sales just by connecting more sales channels and accurately showing our inventory. They had the integrations we needed, and setup was easy. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This software had the most integrations, and more importantly, the integrations we NEEDED. We landed on Orderhive as they filled all of our channel needs as well as providing some cool custom Automation features that my team and I can write ourselves. Whenever there is ANY sort of technical issue / bug, we submit the issue directly to the support team and it is resolved within 24-hours almost all of the time. It usually only takes longer due to us needing to provide more information to the technical team so they can fix our problem. #### Cons Not many items on this list, so I'm reaching here. Shipping is not as fluid / smooth as our previous software that did ONLY shipping, but our volume is low enough that it has not impacted our day to day operations. Writing Automation can speed things up and we have no problem shipping / fulfilling 50+ orders a day. We do wish there was a way to bulk MAP products together so we can quickly clean up our duplicate / multiple products that are the same but with different SKU's, but that is a task that should be done slowly anyways to eliminate the chance for mistakes. #### Reasons for choosing Cin7 Core Orderhive did EVERYTHING for us. They offered the integrations we needed, and that was the final deciding factor. #### Reasons for switching to Cin7 Core Shipping Easy had promised inventory management, and it WAS working, but all of a sudden stopped. We were not informed that Shipping Easy moved away from inventory management, and we needed a more robust inventory management software. That was our main goal, inventory management. Everything else that Orderhive does has just been a complete value-add to this choice. We are SO glad we have made the switch. --- ### For the money Orderhive works better than some really expensive programs we have tried. - Overall rating: 4/5 - Reviewer: Christina C. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Orderhive is an overall great value. Its inventory, kitting and bundling capabilities have made managing our inventory very easy. It has more robust inventory features than Zentail and SkuVault, however in other areas it still has a way to go. It has been more accurate with tracking our inventory across the marketplaces than other programs, and while it has more features, Inventory is really the only one we use regularly. I would love to see it grow into multi-channel listing management and add some more basic features and rules, but overall we are very happy with orderhive and will continue to use it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It offers a good solid inventory solution. It has been hard to find a program with Multi-warehouse inventory tracking that doesn't cost a fortune. Unlike most other programs Orderhive will take the inventory out of the location that it is shipped from , keeping a more accurate inventory of each warehouse. The accuracy is pretty solid, as we have not found one yet that works for our sku set and setup, but Orderhive has been the best so far. #### Cons *No half cent pricing- unable to use many of the built in features. *Partial ship orders from multiple warehouses. You cannot split an order into multiple warehouses to ship #### Reasons for choosing Cin7 Core Price is good. #### Reasons for switching to Cin7 Core Inventory was inaccurate and multi-warehouse inventory tracking was not working as we desired them to. --- ### Easy to use, reliable, and affordable - Overall rating: 4/5 - Reviewer: Patrick H. - Verified reviewer: Yes - Industry: Food Production - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered I've had very few issues with DEAR. When I do have an issue, the customer service is awesome. I get an answer in under 24 hours, and I can even schedule a call if needed. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros You understand the software perfectly after 1-2 weeks of use. It is simple and generally error-free. #### Cons The fulfillment module needs work. For B2C sales each item should be scanned individually to reduce picking errors. #### Reasons for choosing Cin7 Core Dear was better suited for manufacturing and easier to use. #### Reasons for switching to Cin7 Core Locate was mercifully discontinued. --- ### Thorough Investigation from Support staff - Overall rating: 5/5 - Reviewer: Tanya W. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered Generally well. We have very few issues and if we do I find the support team very helpful and relatively quick to respond even with the time difference. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Muditha really understood the issues we were facing and found the source of the problem which I would never have found without her help. #### Cons Sync issues with Xero Wish I could alter the average cost of a product without the phaff of exporting and importing again --- ### Excellent Product - Overall rating: 5/5 - Reviewer: Abiraami S. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Excellent tool. It is really helpful and include AI support as well. Security set up done very well. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use and value for money. Great customer support. I really enjoyed the inventory management tool. #### Cons I waited for a one week to get my invitation. Can you please easier the customer support system quicker. --- ### agent feedback - Overall rating: 5/5 - Reviewer: jasleen s. - Verified reviewer: Yes - Industry: Machinery - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered very good the agent was very helpful to my questions and was very knowledgeable on what he was talking about #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros great customer service and prompt response, the agent was very well educated and trained his name is [sensitive content hidden]. #### Cons none, there was an issue that i was unable to categorize my customers but the agent was quick to resolve and provide other workaround features. --- ### Cin7 setup - Overall rating: 5/5 - Reviewer: Mantas Z. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered Above the primal expectations #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros possibility to integrate WooCommerce's. tracking stock availability.. #### Cons None so far. --- ### Great manufacturing aid - Overall rating: 5/5 - Reviewer: Samuel F. - Verified reviewer: Yes - Industry: Plastics - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2020 - Review source details: This review was submitted organically. No incentive was offered Dear lets us manage the extraordinary combination of materials, compounds and product that we manufacture on a daily basis in a straightforward manner. For some of our operations--for example when we create 10-30 batches of a particular material--use of the API is almost mandatory for efficient data entry--but generally the interface does a great job. Our business is on a much stronger financial and engineering footing using DEAR. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The sales, production and purchasing modules provide an excellent integrated platform for our manufacturing operations. We stock over 300 chemicals to make hundreds of rubber compounds that we use in production of custom rubber products and Dear keeps the complexity under control. I love the continual upgrades on the cloud and the easy access from anywhere. Finally, the standard interface is good but the API lets us implement solutions to meet specific needs at various points in our production. #### Cons While the technical support is excellent I find I occasionally need to reach out to them because the online documentation is not well organized. The reporting module is adequate but often requires off-line processing to get the results you are looking for. They make that easy with excel exporting but it is impossible to create a report that is self-explanatory. For example, you can build complex filters to get specific results but you can not re-title the generic report with a specific name, or include the filter values to explain your data. I also wish the date fields would accept time information so that we could capture real-time production data in the system--at the moment you can only enter a start and stop date when you create finished goods. #### Vendor response Hello Samuel, Thank you for your review. We are continually striving to improve the service we provide to our valuable customers. As a part of the improvement, we will be restructuring our knowledge base to reflect the module structure in the inventory application so that it will be easy for our customers to find information quicker. As we release more features we update the current knowledge base on a weekly basis. We have taken your reports suggestion into consideration. Please check our roadmap for updates when it will be released to production. Best Regards, DEAR Team Replied April 2020 --- ### Avoid to save time and pain with poor support - Overall rating: 1/5 - Reviewer: Amar T. - Verified reviewer: Yes - Industry: Computer Hardware - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered Poor to say the least. They cant support their own product properly and fail on a number of levels to come back to you to solve your issue. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros Integrations were very good - its easy to use but when more complex things are required you will run into major issues. Not for businesses that handle a large number of orders/products #### Cons Its not often that I take to Social media to complain but Cin7 Orderhive deserve a very special shout out for the lack of Support to their customers.They offer a 20x7 Support offering yet find themselves off for days and not responding (March 6th till 9th) there was no support whatsoever. No communication to advise that there will be no support, which in any case is shocking given that they are a global SaaS provider. Often they are off during their countries National Holidays (where they are based) and have zero contingency in place, so not a true 20x7 support.This is not the first time that we have had issues, senior Managers make promises, Dipan Gajjar but deliver no change.We have waited for 4 days to get a simple FTP integration resolved. After being off for 3 days they now fail to respond to our emails or messages surrounding other issues.Issues such as:- Stock values not updating correctly- FTP integration not functioning- Not responding for days- Support team lack of product knowledge (we have had to teach them what their platform can do!)- Raise tickets for issues but do not resolveThe impact this has on our business is detrimental and as we all know changing ERP platforms takes time and planning.So yes we will be moving, and given their impeccable track record I doubt they will take any action about our issues.However I hope post helps provide other potential users of this platform get a true and clear picture of how appalling their support is . --- ### Advanced tool for advanced users - Overall rating: 4/5 - Reviewer: Dmitriy P. - Verified reviewer: Yes - Industry: Accounting - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered Best tool (despite cons) for small business inventory management #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros - Lot of features, options, various settings... all together bring opportunity to reflect almost any process you may think of. But if your vision turns to be different from one of system designers, then workarounds are demanded in many cases that seemed to be "common" and you expected them to work "out-of-box". You really need good understanding of the way system works and it is point where good onboarding consulter may help.- Responsive and quick interface (though quick reporting tools and documents lists could be more convenient).- Lot of detailed reports with settings that almost no other ERP can suggest. Cool tool for advanced users familiar with pivot tables.- Responsive and attentive support resolves most of problems #### Cons - Strange limitations in accounting settings and flow (especially when you use QBO and want to use both Dear's and QBO's analytics capabilities at the same time)- Integrations with Amazon and Shopify are cool for capturing "orders" when you are not using automated 3PLs flow. But integrations are not good for capturing invoices and shipments when you are using 3PLs like FBA. Accounting processes for e-commerce are designed in quite a specific way and you really need to understand how it works to get reliable accounting data. Thought this is wide spread problem in world of ERP systems for small businesses. #### Reasons for choosing Cin7 Core The most complex features and settings ## More reviews [Next reviews](https://www.softwareadvice.com/scm/dear-systems-profile/reviews/?page=2) --- Cin7 Core Reviews, Pros and Cons - 2026 Software Advice