--- title: "Cin7 Core Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Cin7 Core. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Cin7 Core is a good fit for you!" source_url: "https://www.softwareadvice.com/scm/dear-systems-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Inventory Management Software](https://www.softwareadvice.com/inventory-management/) / [Cin7 Core](https://www.softwareadvice.com/scm/dear-systems-profile/) / Cin7 Core Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/scm/dear-systems-profile/) Reviews [Alternatives](https://www.softwareadvice.com/scm/dear-systems-profile/alternatives/) # Cin7 Core User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 738 ### Secondary ratings - Ease of use: 4.2/5 - Customer support: 4.4/5 - Value for money: 4.3/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 419 reviews (57%) - 4 stars: 225 reviews (30%) - 3 stars: 47 reviews (6%) - 2 stars: 19 reviews (3%) - 1 star: 28 reviews (4%) ### Most mentioned pros - One of the biggest strengths of Cin7 Core is its ability to centralize multiple functions—inventory tracking, order management, and integrations with accounting platforms—into one system. - It is really helping us get out inventory system fine tuned and will help us track and get our purchasing in line with the ability to finally run real reports on our sales and inventory. - Reporting is also detailed, which helps in tracking stock levels and business performance. ### Most mentioned cons - The inability to cost directly to "Projects" in QuickBooks , help desk or phone # not available to get quick information to resolve issues - For some reason retail prices, costs, barcodes and SKU's don't sync to Shopify and have to be manually corrected in Shopify. - I wish it was easier to get cin7 phone call or zoom support like I did today speaking with [sensitive content hidden] . ## Cin7 Core customer reviews Showing reviews 1-25 of 738 (page 1). ### great product and service - Overall rating: 5/5 - Reviewer: Scott G. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros so far so excellent. onboarding is great, my rep [sensitive content hidden] is awesome and very knowledgeable. the software does exactly what it claims it can do. after dealing with one vendor that provided false promises, CIN7 is the tool we needed all along. #### Cons group onboarding moves at a standard pace, not the pace of our business needed. Could have additional onboarding support after 4 week project plan. #### Reasons for choosing Cin7 Core AI told me Cin7 met my needs more than the others in terms of scalability. #### Reasons for switching to Cin7 Core they had poor Warehouse management for our needs. --- ### Game Changer - Overall rating: 5/5 - Reviewer: James G. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered A lot of initial work was required from what was said before but the onboarding team was extremely helpful, personable, and responsive. This was extremely valuable as I would have been lost on my own. I am very grateful that we paid a little extra for the more personal "at your own pace" onboarding package. I would have been lost trying to do this on my own! As a (somewhat)small business, our resources are limited, and this is like gaining 3 employees to help with order management, purchasing, and inventory management for a fraction of what it would cost to actually do that. Going off of that, those various roles often fall on one person, so this is like having a world-class assistant. Additionally, this is going to make information for our employees, such as BOMs, Supplier Info, and Product Availability, easily accessible, which is crucial to have our team well-informed. I can't stress this enough, but this is going to be a key factor in our business's growth, sustainability, and scalability for years to come. Thank you Cin7 team! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The value of this inventory system was highly justifiable, given that its cost was half that of another system with roughly the same capabilities. Overall, the insights that this will provide, as well as the processes that it will automate, are going to be a key factor for our growth as a business. I really like the ease of use and well-designed layout/navigation. I also LOVE the resources you provide to walk users through processes such as creating an assembly/purchase order. This will be a huge help when our employees use it. #### Cons The only "frustrating" part I ran into was importing CSV files if the title was changed at all, but that was mainly user error. Aside from that, it took a lot of work to get all of our sku's into the system, but once again, that wasn't anything Cin7 could control and was a necessary cost to get started, considering we had no inventory system before this. #### Reasons for choosing Cin7 Core More users and half the cost, it just makes sense! --- ### Using Cin7 Core for Order Management - Overall rating: 5/5 - Reviewer: Samantha B. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered I had one-on-one help onboarding and troubleshooting from Muskan Israni who was very patient, helpful, and knowledgeable about the software. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that I can integrate my sales channels (Etsy and Shopify - Amazon is an option too, but I opted not to integrate it to save money) and input manual orders in one place to keep track of orders, inventory, shipments, and payments. I used their previous product OrderHive, so it is all fairly intuitive to use, and they provided great onboarding and setup. #### Cons I wish it was more affordable for my small business like OrderHive was #### Reasons for choosing Cin7 Core I tried using Quickbooks Online to integrate my sales channels and manage my inventory, but the system didn't work. #### Reasons for switching to Cin7 Core Cin7 Core is the new offering from OrderHive, so I didn't have a choice. --- ### Solid Platform, But Expect Support Delays for Complex Issues - Overall rating: 3/5 - Reviewer: Christopher L. - Verified reviewer: Yes - Industry: Sporting Goods - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered Cin7 Core has a lot of potential, and once configured, it delivers on many of the operational needs we had. However, the experience highlighted how much the value of a platform depends not just on features, but on the reliability of support behind it. While we’re satisfied with the current setup, the path to getting there was more difficult than expected and has made us more cautious when evaluating support responsiveness in the future. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros Cin7 Core offers a wide range of features that make it a powerful platform for managing inventory, orders, and integrations. Once set up properly, it provides strong automation and centralized control, especially when connecting to platforms like Shopify and ShipStation. When the system works, it works well. #### Cons The biggest downside is the customer support experience. When an issue arises, especially one involving system configuration or integrations, getting it resolved can be extremely slow and disorganized. In our case, it took five months to fix a problem that affected our shipping workflow, largely due to missed follow-ups, unclear communication, and a lack of accountability; not necessarily because the solution itself was complex. The support process left us with little visibility and a lot of frustration. #### Vendor response Hi Christopher, thank you for providing this feedback and for the opportunity to address these types of situations head on. We're excited that you're using our platform and will reach out to you directly to discuss supporting your needs. Replied July 2025 --- ### Cin 7 Core fantastic customer service - Overall rating: 5/5 - Reviewer: Marc S. - Verified reviewer: Yes - Industry: Wholesale - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Very easy and took all the stress away, the help was the best customer service I have experienced in a very long time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The help I received from [sensitive content hidden] was increddible she went over and above to help me, she understood all my issues and was able to help in a very calm and professional manner #### Cons None there is nothing which is why we continued to use Cin7 Core.. #### Reasons for switching to Cin7 Core As a business they wanted to switch bu I wanted to go back to Cin7 --- ### Very good customer support - Overall rating: 4/5 - Reviewer: Lara J. - Verified reviewer: Yes - Industry: Glass, Ceramics & Concrete - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered Much less glitchy than Omni, but still some limitations and functionality not working as well as they could #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The technical support seems to understand the program very well, and are able to give answers and solutions on the spot. [sensitive content hidden] was knowledgeable and patient, and arranged a call very quickly #### Cons Functionality limitations that we are discussing directly with the developers. A few reporting changes would vastly improve our workflow. #### Reasons for switching to Cin7 Core Constantly finding functionality issues and bugs. The production module was very poor --- ### Mark Dessanayaka & The Solutions Architect team Are The Reason We Did Not Cancel. - Overall rating: 5/5 - Reviewer: WISAM M. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered I would say without Mark Dessanayaka & The Solutions Architect team to ensure we fixed the issues that we were facing that CIN7 is sorely lacking in the customer service department as we were constantly shuffled from one person to the next and we were never able to get actual answers and solutions to the issues that were facing that were greatly impacting our business. Mark stuck it through over a multiple month process and ensured that it was fixed, we were meeting weekly and we never stopped. He was communicative throughout the entire process and was honest and upfront, never trying to make it appear as if things were solved when they were not. He ensure that his team assisted every step of the way. As leadership within my own line of work, I admire Mark's human quality to ensure to actually be a person and not a corporate employee that shows that actually following up and never giving up is what is needed in today's world. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 5/5 - Functionality: 1/5 #### Pros Mark Dessanayaka & The Solutions Architect team is really the only thing that has led to us continuing with CIN7 as we were on the verge of cancelling and finding another program to use entirely. I suggest putting this team front and center and even including them or having them as part of the onboarding team as if I was able to get Mark to assist me and help us with the program then I do not think we would have run into these issues in the first place. #### Cons Ease of access as CIN7 has been insanely difficult for us to navigate as a company and we didn't have much support until Mark stepped in. The original onboarding team was helpful but not nearly as thorough or helpful as Mark as Mark refused to stop helping us until everything was as it needed to be and stayed true to his word in that regard. He was not treating us as a ticket he was trying to get through and understood that we needed his assistance and attention to detail. #### Reasons for choosing Cin7 Core Price point and the promises of the sales team based on our industry specific needs --- ### Great for splitting backorders, drop shipping and stock on hand - Overall rating: 5/5 - Reviewer: Sacha A. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered The system is easy to use and has lots of flexible features and functions. It is great to link to Shopify and Xero. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We like the ease to split backorders for warehouse stock and drop shipping. Also a great price for lots of features and functionality. #### Cons We are new to Cin7 Core so still learning the system. So far it seems good and the onboarding process was thorough. #### Reasons for switching to Cin7 Core Omni was more expensive and this was more cost effective --- ### Excellent Onboarding and Support Experience - Overall rating: 5/5 - Reviewer: Raj K. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered So far great - the onboarder [sensitive content hidden] in support have all been excellent experiences thus far. First impressions last and they have set the bar very high for CiN7. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros My first experience with CiN7 - so far seems great. Many features and attributes seem intutitive and flexible. Onboarding and product support has been very good and responsive. #### Cons Cant say much now - we are going through onboarding and just getting warmed up. I think CiN7 Help center SEARCH needs improvement and documentation is verbose and sometimes not clear enough to allow for decision making in terms of what to enter in the fields. #### Reasons for choosing Cin7 Core Seemed more intuitive, layout was user friendly, flexible and practical. Integrations with 3PL's software, Shopify, ShipStation were big draws. Did not feel like a legacy product. Sales person [sensitive content hidden] was good --- ### Excellent product and support - Overall rating: 5/5 - Reviewer: Sam R. - Verified reviewer: Yes - Industry: Food Production - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered We went with a consultant to help with the initial onboarding, but were left holding the bag halfway through the process. We honestly have had so much success with the Cin7 Customer Support teams, specifically [sensitive content hidden] and his team. Thank you! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Extremely intuitive layout with exceptionally responsive support. Great value compared to other inventory management software, with the right native integrations for most businesses. #### Cons some of the integrations don't line up perfectly (as expected, but a guy can dream) to our specific needs. #### Reasons for switching to Cin7 Core Over engineered for our needs, and cost prohibitive. --- ### DON'T move your Software over to Cin7 Core-you will not see the end of price hikes. - Overall rating: 3/5 - Reviewer: PC V. - Verified reviewer: Yes - Industry: Wholesale - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered Since moving to Cin7 (formerly Dear Inventory), we have faced non-stop price hikes. They keep attributing these increases to "system improvements," but we aren't seeing any benefits from these changes—none of them seem to impact our usage. Why should we be billed for improvements we don’t use? And if they're making enhancements to attract new clients and stay ahead of competitors, why are current customers footing the bill? In our business, we constantly make improvements to our products without charging more, as it drives more sales for us. To give some context: we started with Dear in October 2021, paying $249 per month. After yet another increase, they now want $669 per month. That's a staggering jump. What’s even more questionable is when I asked them why our base subscription costs significantly more than what’s advertised on their site, I received no reply. Their website lacks transparency on pricing for additional services like B2B and POS, meaning they charge whatever they think they can get away with. For anyone considering Cin7, I’d recommend exploring alternatives like Zoho. Something is clearly off with the way Cin7 is handling pricing and communication. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Read My review before committing to Cin7 #### Cons Read My review before committing to Cin7 #### Reasons for switching to Cin7 Core Needed better inventory control and everyone recommended Dear Inventory. --- ### Has potencial but a very poor customer service and is missing very simple yet important functionalities - Overall rating: 2/5 - Reviewer: Giannina B. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered We were working with orderhive and had to change to Cin 7. At first it looked very promising because Cin 7 had some nice new functionalities but but we never imagined we were going to go back on some basic funcionalities we had. We thought the new system would outgrow the one we used, but this didnt happened. The new cin 7 core didnt include very practical and easy funciontalities we used on daily basis. For example now we are not able to have 2 different stores like we had for our wholesale business and retail .We see the sales alltogether and because of this simple reason there are many things we are not able to do. Then being able to update attributes of products in bulk from the site, having unpickable bins, being able to map shopify to several locations not only one, being able to select what not to push into quikbooks and I could go on. Some very easy and simple features that made our lifes very easy are not cin 7 core now, so for us it has been a lot of work and hours of implementation and we are not happy with it overall. We will probably change to another system ibn the future, not now because it has been very tiring for the whole team and it has taken a lot of our time. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros The best about Cin 7 core is that it is very easy to receive merchandise at the warehouse. #### Cons The customer service is really bad. If you dont resend the tickets they might never answer, then, when they do answer, they give you a really bad response to close the ticket and want you to get tired of asking. 95% of the important issues do not get solved they tell you they cant help you, when you know there has to be a simple way to solve certain issues or they just answer what ever they want without considering what you asked for in the first place. You waist lots of time in this. They send you tutorials that dont resolve your issues and so on, I can keep on going. #### Reasons for choosing Cin7 Core we dind' t choose, we had to change because orerhive stopped working. #### Reasons for switching to Cin7 Core we were using orderhive and were forced to switch to the new system because orderhive stopped working. --- ### Not perfect, but lightyears ahead of anything else on the market. - Overall rating: 5/5 - Reviewer: George C. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2020 - Review source details: This review was submitted organically. No incentive was offered Orderhive has helped us reduce latency in order fulfilment, allowed us to setup automations which add users automatically to mailing lists in other platforms, and therefore ask for feedback, provide offers etc. It allows us to create invoices automatically, to manage our inventory across multiple platforms, to keep track of customers, to print shipping labels and all paperwork needed on customised forms that we built (The paperwork that can be generated is pretty standard, but all can be customised by you, if it's fairly minor or even i some cases major changes needed. You don't have to pay them for this.) We work much better now and I hope as we integrate more and grow, Orderhive will grow alongside us. Customer service is definately the high point. If I can be polite and say they are very patient, helpful and we are NOT an easy business/customer to fit software to. if they can manage you - you will be fine. Orderhive is not perfect, but it is more perfect than anything else on the market. It's also not the cheapest - but you get what you pay for - a million features, more can be built if you need them - I wouldn't hesitate to recommend Orderhive to anyone, and regularly do. Awesome. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Orderhive allows us to integrate almost everything with almost everything. Probably the best feature of Orderhive is the least tangible or measureable: the staff. The customer service I have received has been outstanding thus far. The team are knowledgeable and transparent and will always at least try to help you get to where you need to be. [SENSITIVE CONTENT HIDDEN] is smart and incisive and always goes above and beyond to get you there. I'm not sure when he sleeps, but is always around when you need him. The rest of the team are supportive and available. The automations are our other most liked feature. The ability to set rules based actions, create auto invoices, send emails when something happens, move orders around automatically is great. I genuinely could not find another piece of similar software that will do as much as orderhive does, for the price point that it does it at. It is not perfect by any means, but even in their flaws, they excel: there is, built in, a feedback feature which when opened, will allow you to search for issues highlighted by other users and from there you can see if it is development, planned, executed etc. If something needs doing they listen to users almost constantly and will implement it. It feels like they are building and evolving the platform on almost a daily basis and based on customer feedback, which is awesome. #### Cons The one downfall of Orderhive is its biggest plus - It's massive. There is no way you will learn it all in a week or even a month. It is so packed with features that it's impossible to know how many ways it will fix workflows or what it can help you with, simply because it is so flexible; this takes time to learn. The demo version is not long enough (2 weeks) and you'll need to pay for the team to set you up ($99). This is a bit catch 22, when you do the demo with demo data, it looks like a fairly standard bit of kit - nice but nothing super special. It's only when you actually get your data in there and start using it that you begin to understand how and why it will help. You need to pay for this though, and i as a demo user, did not want to pay to be set up in a piece of software that by definition I hadn't decided i was using yet. Doing the demo with the team definitely helped and I recommend it to everyone. It's impossible to get an idea of it on your own. The help database is good, lots of videos, but way more depth is needed in articles to understand how features work the way they do. For example, what rules the automations follow. What order they get activated in. If one is triggered and another 2nd later automations instructions conflict with it, what happens. The automations side is new and I feel like they're still building it out though, so probably more articles will come later. The features though are great, and we genuinely couldnt run our business without them. #### Reasons for choosing Cin7 Core It's more intuitive. It has almost all the features of all the others put together. Everything it doesn't do is in progress and the team are super responsive to adding features and helping you make the software work for you. Customer service is better, the price point is appropriate and it is just better. It is supremely powerful and it would recommend anyone use it and/or switch. --- ### Alright but we don't love it - Overall rating: 3/5 - Reviewer: Xy L. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2022 - Review source details: This review was submitted organically. No incentive was offered Have been using Dear for about 6 weeks after onboarding and it's taking some time for my colleagues and myself to get used to the system, but I received 5 emails in the first 12 days after onboarding, and another 3 in the past 7 days to give them a review so here it is. TLDR not as user-friendly as the system we were using before but no choice as QBC will no longer be offered and Dear might be the next best alternative #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros - Comprehensive and even has manufacturing components (unfortunately we don't require this) - Comparable pricing to TG/QBC - Some onboarding agents are very knowledgeable about the system - Support staff are very responsive and queries get answered pretty quickly #### Cons - Not as user-friendly compared to the system we used before. Even things like stock availability isn't readily shown on the product page - you either need to go into a tab within the product page, or a separate 'Availability' to check the stock - Slightly confusing configuration where you can't easily change the purchase prices as they are grouped together on a 'suppliers' tab within the product listing - Product family is quite confusing and a little tedious to create. During the import of our products, there were a large number of single-variant products created as product families with 1 product, and there doesn't seem to be a easy way to stop classifying it as a product family - Automation module (for things like out of stock notifications) are not provided FOC; you have to add on $50/month - Purchase orders only show product name and not variant/option names so if you are trying to order 3 colours of the same product, the PO will show 3 line items of the same product. - We sell on different e-commerce channels but there's no easy way to reflect that. We were informed that the only way we can only create the e-commerce channels as 'Sales Representatives' so that we can track them. Our sales from Shopify aren't differentiated between POS and online - The sync with Shopify seems a little glitchy and sometimes after receiving stock in Dear, all our products descriptions in Shopify get erased. This is less than ideal because our product listing on our website becomes blank #### Reasons for choosing Cin7 Core Robust enough, had the integrations we required, better priced than some #### Reasons for switching to Cin7 Core QBC will no longer be offered to customers outside of the US soon --- ### Daily user of Dear - Overall rating: 5/5 - Reviewer: Warwick B. - Verified reviewer: Yes - Industry: Fishery - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered Overall Dear is meeting our needs when connected to Xero. It meets our day to day inventory needs however would be much better if it was a more complete accounting & inventory package. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Dear was straight forward and reasonably easy to set up. It is good for our daily transaction, inventory management, and handles multiple warehouses and foreign currency well. #### Cons Features that could be improved are: visibility of stock on hand and sell price whilst in inventory, instead one has to either drill down on each stock item or go to reports. A general ledger section that has P & L, Balance Sheet, Trial Balance, etc would also be more user friendly- instead of going to reports. #### Reasons for choosing Cin7 Core I could setup Dear myself, I was advised Intacct would require costly support to setup. #### Reasons for switching to Cin7 Core Changed from Evolution as wanted a simpler, more user friendly, cloud based package. Preferred Dear over Unleashed due to better GL for inventory --- ### Inventory Management ISsue - Overall rating: 5/5 - Reviewer: Pamala A. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Inventory Management... [sensitive content hidden] was AMAZING in helping with a issue on our account. I am doing cartwheels as I have been trying to get help with this your a long time. [sensitive content hidden] was able to get me fixed #### Cons Hard to navigate if only using for inventory management. I dont like that I do not know this system as well as I would like to. as i am only using one aspect of the software --- ### Great experience with Cin7 Core - Overall rating: 5/5 - Reviewer: Harry H. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered Experience has been great overall. Customer support is very helpful, particularly from [sensitive content hidden] who has always been available to assist. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how Cin7 Core pulls everything together in one platform. The Shopify and Xero integrations save so much time and make tracking stock across channels simple. #### Cons Some parts of the system aren’t the most user-friendly, so some tasks can take longer than they should. --- ### Excellent Product - Overall rating: 5/5 - Reviewer: Abiraami S. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Excellent tool. It is really helpful and include AI support as well. Security set up done very well. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use and value for money. Great customer support. I really enjoyed the inventory management tool. #### Cons I waited for a one week to get my invitation. Can you please easier the customer support system quicker. --- ### Chief Technology Officer - Overall rating: 5/5 - Reviewer: Rob L. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered The experience has been great so far. I am excited to see where the system can help take the organization. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The function of the application and the support are amazing. I like the ability to keep detailed records of the invoices and the distribution it can create for the products. #### Cons I don't think there is anything I don't like about Cin7. Perhaps the only thing I can comment on is not forcing the Cin7 Capital on the nav bar. --- ### Cin7 setup - Overall rating: 5/5 - Reviewer: Mantas Z. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered Above the primal expectations #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros possibility to integrate WooCommerce's. tracking stock availability.. #### Cons None so far. --- ### Be Cautious of Orderhive - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used other for less than 12 months - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered 2 weeks ago, I sent an email to our original sales representative, stating that I wished to cancel the project. I had a reply from the CEO of the company, and in that email it confirmed what I had suspected for some time… He stated that “In the last two months, we have upgraded architecture of Orderhive to achieve customisation in the SaaS version. So we can deliver better and much faster than earlier. I am working on your requirement to figure out how we can achieve it in SaaS customisation.” Orderhive has essentially used the money we have paid them to develop our custom solution to upgrade their own SaaS solution - we have funded some part of the development of their SaaS product that they will ultimately use to sell to other customers. It is frustrating that they are now refusing to refund our monies, which in reality, is a tiny portion of what we have spent in time and wages on this project. They have a clear refund policy - but usually these only apply when something/anything is actually delivered. It is absolutely possible that the Orderhive out-of-the-box SaaS solution is a good one. However, I would warn anyone who is looking at the “Plus”/”Enterprise” solution to be extremely cautious of Orderhive. If you do go ahead, do not accept the scope that is sold to you by Orderhive - insist on a custom, detailed scope of works with details about how each feature will work. Insist on progress payments that are payable on delivery of each feature. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros I can only speak of my experience, as an Orderhive Plus/Enterprise customer. I try to be fair in all my reviews, and this review should only be taken into consideration if you are looking at becoming an Orderhive Plus/Enterprise customer. Around 18 months ago I started conversations with Orderhive as a potential vendor to run a large portion of our ecommerce business. It seemed promising, and the idea that the Plus (now called Enterprise) solution was customisable was the reason I decided to select Orderhive. There was a significant amount of due-diligence from my end. It took me around 6 months to get my head around what features the software currently had, and what we would need to have Orderhive complete as a customisation. This in itself was also quite a bit of work - there were a number of revisions to the contract documents, created by a non-technical sales representative. My concerns started around this point when I was unable to speak with a technical representative to discuss, in more detail, how each feature would work. The google doc that I created to try to capture the detail of each feature was simply copy and pasted in to the contract document - meaning that if I missed something then it was going to be developed incorrectly. It seemed that there was no attempt whatsoever from Orderhive to truly understand what it was that we required on a deep level. #### Cons Nonetheless, once we signed the contract, and we paid the deposit, things were underway - and I will admit it did seem promising. Within around 8 weeks Orderhive had set up the staging and production server environments and had completed some very basic functionalities such as adding an additional column to the Kanban order view. However, once the very basic customisations were completed, things completely stopped. It was tough work from my part to get the Orderhive team together to discuss where the project was at, and why it had stopped. We had a couple discussions about how to get things back on track, but it was at this point that I wondered if Orderhive had just realised some of the complexities that would be involved in our customisations. It took around 3 more months of exchanges between us for me to formulate a plan in how finish this project - I compromised significantly on the features we originally requested. I actually removed the largest customisation from the project in the hopes it would kick it back in to gear. But it seemed the damage was done - the Orderhive team no longer wanted to work on this project - and instead place their focus on an easier (more profitable) area of their business. --- ### We've been using DEAR Systems for 6 years and this one incident made us really disappointed. - Overall rating: 3/5 - Reviewer: BY T. - Verified reviewer: Yes - Industry: Wholesale - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros Dearsystem is mostly diy so its easy to implement quick fixes/changes when necessary. #### Cons - No AR ageing report even though we use this software for payments recording - We've been using DEAR Systems for 6 years now. I recently tried to add an additional external integration but the integration page simply refreshed without connecting to the external software and without any error message whatsoever (possibly a bug). Thinking that it could be because i didnt had sufficient external integration licenses in my subscription, i went ahead to pay for an additional external integration. However, the same issue reoccurred which prompted me to contact support. [SENSITIVE CONTENT HIDDEN] from support reached out and we managed to resolve the issue. However, in the process, i found out that not only did i already have an extra external integration license which i've been paying for months without using before the add on, i also paid for the add on license when i tried to troubleshoot this issue on my own. I followed up with [SENSITIVE CONTENT HIDDEN] to request for a credit of the additional unused license to my account (not refund) to offset future subscription charges but my multiple requests were turned down even though [SENSITIVE CONTENT HIDDEN] and the management understood my position. Effectively, we've been unknowingly paying for an extra license which we did not use and now that i've added on 1 more license, DEAR is perfectly ok with keeping the extra payment from us, again, for something we do not use. I feel that the company is being really unfair to customers. #### Vendor response Hello Tan, I am glad to hear that you were able to resolve the issue you had by contacting support. Over time, we have improved the software as well as the infrastructure to provide a comparative advantage;High-performance/available servers, High performance/available individual database, Fast/high-available storage Fast services (to run tasks, reports, etc.). You are on a grandfather plan ($100 base) which is no longer offered. We allocate the same server/services to all our customers on the new plan ($249) & great grandfather plan. The $100 base is not enough to cover the infrastructure cost, but we continue to provide the same level of service because you have been with us. I listened to the call you had with our CSM (#211344) where you have stated you wanted to "try it out". When you pay & use an integration, we instantly allocate all resources. This means that you have already consumed it & I am afraid we cannot refund something which you have consumed. Regards, DEAR Team Replied June 2021 --- ### An Excellent Customer Service Specialist - Overall rating: 4/5 - Reviewer: Serena G. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered I would recommend Dear solely based on the help and support I received from a brilliant Customer Support Specialist called [sensitive content hidden]. During a time when my company was suffering some difficulties she went above and beyond to help accommodate the challenges I faced and made me feel listened to and valued. She was brilliant and made me have a positive experience of Dear. Based on my customer experience with her I would recommend Dear to other people. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The invoicing and sales management is easy to use and it has a good user interface. Customer support responds to emails within 24 hours. Some support specialists send videos which is a great way to understand the system. #### Cons There is a wide discrepancy in the quality of customer service specialists- some are brilliant and some are very unhelpful and do not seem to be empathetic to the customer's problems. Sometimes it is obvious that the person lacks the technical knowledge to support the customer so you just go around in a circle. Maybe the support emails could be flagged in different categories such as 'interface issues', 'data issues' and that way the technical emails can be sent to someone who is an analyst. The training videos are not very helpful as they only give a generic overview that doesn't help when you have your own data uploaded and face problems. Training would be more helpful when you have your own data uploaded into the system and after a week of using Dear book a 30min training session with a support member who could answer the bespoke questions you have related to your business - as the currents videos never helped when I needed help. #### Reasons for switching to Cin7 Core Sage is very much built for accountants and doesn't have great UX --- ### DEAR Review in 2023 - Overall rating: 4/5 - Reviewer: Damien V. - Verified reviewer: Yes - Industry: Military - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered Overall good experience, and good customer service always happy to help. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros Ease of use and intuitivity, as well as youtube guides for most of the products modules.It has been really easy to train new staff onto the platform. #### Cons By being brilliantly simple, it is not allowing for flexibility which is very often needed. It does a very basic job of goods in / invoice / goods out but could benefit of some simple upgrades. --- ### Poor Experiences - Overall rating: 1/5 - Reviewer: Cole N. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2020 - Review source details: This review was submitted organically. No incentive was offered I wish I had control over whether we switched to a new inventory management system, but all I can do is voice my displeasure and hope that change comes. As for anyone looking into it, it seems to me that DEAR has gotten mostly positive reviews. In my experience, I've had almost nothing positive to say about it. I sincerely hope that everyone will put in a little extra money for something more reliable and customer oriented so they, or those that they work with, will not have to deal with the frustrations our warehouse has gone through. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros It seems that DEAR is cheaper than other options, and seems to have a wide variety of functionality -- at the very least, it has all the functionality that our company and our warehouse needs. #### Cons This product in particular has been so poor that I dedicated a lot of time to find places to review it. I started using DEAR 4 years ago when I picked up my job at this company. My company was small then, and DEAR had not been in use for very long when I got there. Speed has always been an issue, but it hasn't become a big issue until recently as we've become more dependent on inventory and getting things done in a timely manner. In addition to being slow, we experience almost daily shutdowns of the site where nothing can be accessed. Usually, these last anywhere from a few minutes to 30 minutes, but the other day it went down for over 2 hours! This was during our shipping time when we are entirely dependent on the system, although it should be noted that we are dependent on it for the majority of the working day anyways. We ended up staying late to compensate -- and it was a Friday. Support was not any help as they always provide empty reassurance that their 'team is working hard to improve and optimize the servers', and don't provide any kind of real fix. I could accept that if it noticeably improved over the years, but it hasn't. Clearly it's not enough of an issue for them to actually address. Overall, terrible software service and terrible customer service. If they excel at anything, it's making their website look pretty -- although I have my complaints about poor functionality of the website as well. TL;DR -- Would not recommend to my worst enemy #### Vendor response Hello Cole, Thank you for your feedback. Over the last year, we have done a lot of change to improve the performance. To name a few; individual database for each customer, code restructuring, optimize the query, offloading some processing to different servers for quick execution and we also have a 24/7 team monitoring the system for any performance issues & addressing them before customers get affected. One of our Customer Success Managers has been trying to contact you. We want to give you personalized attention to help you resolve any difficulty you may be facing. Best Regards, DEAR Team. Replied April 2020 ## More reviews [Next reviews](https://www.softwareadvice.com/scm/dear-systems-profile/reviews/?page=2) --- Cin7 Core Reviews, Pros and Cons - 2026 Software Advice