What are DesktopShipper users saying about the software?

Great Cloud Based Shipping Software

We are able to get more orders out the door because of the ease to batch print like shipments. We are currently shipping 5,000-10,000 orders daily through desktop shipper.

Pros

Pros: Ability to batch print 500+ orders relatively with ease, rate shop feature is excellent, the support team is great and very helpful with customizing certain features

Cons

The shipment search functions are a bit wonky and wish it was easier to use.

Long time user

Great customer service. Always fixed any issues wit tech support

Pros

flexibility, easy to use. Just switched the cloud version and this improved productivity

Cons

sometimes getting custom programming is a little slow

Inefficient, Terrible UI, Costly, Lots of Errors

DesktopShipper is a nightmare of a software experience. If you operate a business that involves shipping, do yourself a favor and stay far away from Desktopshipper. There are MUCH BETTER and CHEAPER alternatives out there like Shipstation, Shippo, Shipworks, easyship, and shippingeasy. Why do you see so many positive reviews from other users? My guess is that they've only used Desktopshipper and don't know how much cleaner, simpler, and more efficient other shipping software is when compared to Desktopshipper.

Pros

What I did I like most about this software? Saying goodbye to it.

Cons

- It's slow and inefficient! So many unnecessary steps and mouse clicks to ship. Even batch-printing, which is supposed to save time, is bogged down by an excessive number of steps. Desktopshipper is a time-suck and not built for high-volume sellers. -No ability to save preferences so you're always having to set certain things every time you refresh the page. This adds extra mouse clicks and inefficiency. -Can't adjust column width or column placement. Unless you're working on a 32" monitor, you're going to be scrolling left and right a lot. This introduces additional inefficiency in the shipping process. - The UI is awful. It looks like it was built in 2005 and hasn't been updated since. -Headers don't stay static, so you lose the action icons in the header any time you scroll down or right. More inefficiency! -Setup takes weeks and costs you $125/hour. You can't do anything yourself because the software is so convoluted. Setup took my company roughly 10 hours only to continue experiencing problems after setup. -Errors are abundant. Worse yet, the errors give no explanation as to why they're happening and/or how to prevent them. -Support is pretty useless. Most of our support calls would end in one of two ways: 1. Support has no idea what the error/problem is and needs to submit it to the development team, or 2. Support instructs you to submit a feature request because the software is lacking basic features. -Search function is broken

desktop shipper

Pros

ability to rate shop, ease of getting ahold of customer service

Cons

Terrible reporting. hard to get and data integrity is questionable

Finally a great software with great customer service

I was introduced to Desktopshipper as a recommendation from ActiveSeller and it has been the best suggestion. I look forward to growing my company and orders with them.

Pros

I love that DesktopShipper is only a phone call away and always feel like I am the priority

Cons

There are some things are not as easy to find as first, but once you know it is easy. and Desktopshipper is always there to help me remember.

Desktop Shipper Cloud Shipping Software

Very good. We have used their software for a long time. It used to be a desktop application with a lot of local files, but their latest version is on the cloud. The cloud makes management very easy as we can access our records from any computer, instead of having to access the computer used to ship orders.

Pros

We use this software to generate shipping labels for our orders. With this software, all we have to do is scan a barcode on our packing slip, then all this customer information is pulled up. Then this software will allow us to easily compare rates from various carriers, select a rate and generate the shipping label in just a few clicks. The software will then log and save the tracking number, as well as update our OMS via API. This leads to almost no errors when it comes to shipping orders and saving tracking information. When we need support, it is always just a few clicks away. Support is generally able to solve issues very quickly. I will say, we don't really need support too often. After the setup & training period this software is very easy to use, and the best thing about it is that it just works.

Cons

We love this product. I do not have any dislikes currently. Some of our shippers do not like that orders are only loaded into DSK every 15 minutes, but that is really a minor issue.

Best Shipping Management Software for Any Business

DesktopShipper is an incredible all around shipping solution! It works with almost every cart imaginable and can integrate with your order management system. If your business ships anything - you need Desktopshipper! We've been pursued by many order management and shipping software during the last 15+ years. We've switched/upgraded to different ecommerce carts and order management system during this time, but never had to move away from DesktopShipper. DesktopShipper is not just a service provider but a great partner! Their prices are beyond fair, and their value of service is top class! Whatever business rules you need, DesktopShipper can help set it up, and save you printing time. We are confident that we'll be partners with DesktopShipper for many more years to come! Thank you DesktopShipper!

Pros

- Versatile and scalable! Fast reliable label printing! - Intelligent business rules for shipping and workflow that you can think of! - Incredible price for the value of consistent and reliable service ! - World Class customer service support and attention. - Feature rich: Supports multiple carts, shipping carriers, inventory systems, order management systems, and marketplace channels that you can think of!

Cons

We've been using this software for over 10 years and have no complaints!

Streamline shipping

Desktop Shipper support is quick to get back to us when we're having problems. They even extended their hours so when we need help in the morning, they're available to us.

Pros

I like Desktop Shipper that I can't narrow it down to just one thing that I like. With Desktop Shipper, we have the ability to ship all our orders, whether placed on our own website or on a marketplace. Desktop Shipper saves us time by automatically updating our orders with tracking numbers after they ship and by shipping FBA orders without going through Amazon to buy shipping. Desktop Shipper saves us money by comparing shipping prices of the different carriers we use to ship our products.

Cons

I wish Desktop Shipper could allow us to ship FBA orders for both our companies without upgrading to the Cloud.

Game Changer for Our Company

DesktopShipper has enabled us to save money by knowing exactly how much a shipment will cost, and by immediately being able to see what is the cheapest shipping method based on the shipping rules we have implemented in the software. It makes shipping a very easy process for new employees. DesktopShipper has a team of wonderful staff that are willing to help us overcome any obstacles we face with shipping. Highly recommended.

Pros

-Ability to rate shop all carriers -Easy integration into our order fulfillment software (StoneEdge) -Great customer support -Their team is willing to customize features for our needs -Ability to connect multiple databases for 3PL needs

Cons

-Could be a little bit faster retrieving rates

Great Solution!

Top notch. [SENSITIVE CONTENT] has been an amazing support for implementation and a huge reason for our success in launching with them.

Pros

Makes shipping extremely easy and fast. Have saved significant labor time on shipping, provided easier tracking, improved product accuracy in picking, and saved money on address corrections. It has been a game changer for our teams.

Cons

Haven't had any issues yet. Some of the back end setup has been confusing but that is because there are so many options for filtering/customization. Their team has been excellent in the setup and implementation and helped me solve any issues I had.

All-In-One Shipping Program

Everything just works with Desktop Shipper as long as you ship with standard ship services like USPS. If it's a more uncommon ship service like Donnelly, I'm very quick to call customer support to help fix it which they are always super helpful and energetic to help.

Pros

Being able to include every shipping account you ship with whether it be USPS, Donnelly, FedEx, UPS, DHL, etc Once you learn how the program works, it's all pretty self explanatory, pick a service code, enter dims and it automatically reads the weight off the scale plugged into the computer (and it only reads the weight when you tell it too, unlike UPS Worldship)

Cons

Changing prices on international shipments. Would be easier if it was like UPS Worldship where all the lines were editable from the get go instead of having to edit, save, repeat until all line items are changed

Great software for increasing production

Increased productivity and tracking is definitely worth the cost.

Pros

The best feature of this software is the ability to ship items with one button click. After customizing the software to work with our database, we are now able to ship bulk BPM mailings easily. We have increased our productivity drastically.

Cons

The initial set up and implementation took some time and configuring the software on each new workstation does involve some time. The monthly cost per workstation is a bit high, but well worth it for the increase in production.

Phenomenal

Pros

The software works as you would expect. It rate shops and gets you the best rates for shipping. Also integrates with inventory management software to confirm orders. Everythign about that is great. What separates Desktop shipper is their support. They answer every call quickly. Everyone on the staff is knowledgeable and they will customize the software to fit your needs. It must be a great place to work because there is no turn over on the staff.

Cons

There is nothing I would change about the software. It works as I need it to

Good Program

Over all the experience is good.

Pros

The support for Desktop Shipper is great for simple fixes. The bigger issues take a while to get responses on. The functionality is good and large batches are a plus.

Cons

Some functionality changed without us being informed and it affected our system negatively.

World class company

All in one solution for all of our shipping needs and rules. We ship with multiple carriers and this takes all the hard work out of shipping. We scan an order and DesktopShipper chooses the cheapest option according to our rules.

Pros

The software has always been easy to integrate with any customization needed over the past 10+ years. Our business needs are constantly changing and DesktopShipper has always worked with us and helped us anyway that we asked.

Cons

I can not think of any negatives of the software . Updates are always automatic

Functional, Efficient - Great Company!

I have been very happy with DesktopShipper. The customer service has been top notch - they always solve our problems very quickly. This software is reliable, functional, efficient and works great for our business.

Pros

I like the rate shop feature. The ability to compare rates for all of our shipping carriers (and choose the cheapest option) has been a real game changer for our business.

Cons

I do not have any cons to add at this time.

Great All Around

Overall, by far one of the best software packages out there! The Customer Support is ALWAYS the BEST! Any issues that we have ever had in the past, Desktop Shipper Support, has always been able to take care of. Truly know what they are doing!!

Pros

I enjoy the ease of use. Extremely easy to get around and download updates, add shipping methods. etc..

Cons

It is really hard to say, most of the issues come from other issues that cause DS to not do what it should to. The other is once in a while when a NEW update comes out, it sometimes has to be reconfigured. Not everything, just a couple of minor things.

Seamless Product

Pros

Makes shipping easy and seamless by finding the most cost effective solution.

Cons

Since the introduction of the cloud the actual desktop shipper seems dated. But that is not a big deal.

D&D Global review

Overall I am pleased. Like everything, there is always progress that could be made, but it has helped us grow more efficient in our shipping.

Pros

Compared to pacejet, Desktop shipping is faster to train people how to use. Also i allows for customizations beyond that of the previous software.

Cons

communication back and forth with netsuite can take some time to get the bugs worked out. It has been over a year, and we are still working on a few.

Desktop Shipper just works!

Pros

The software is very intuitive, nearly bulletproof, and on the rare occasion that there is an issue, their customer service is easy to get ahold of and knowledgeable.

Cons

Nothing I don't like, has been perfect for us.

Huge Time Saver

I've been using Desktop shipper for about 5 years now. It is easy to use and consistent. It does exactly what it says it does without interruption. It's easy to train new people to use the software, as well.

Pros

It's easy to use and gives me everything I need to streamline my shipping.

Cons

I can't think of any cons. It's a great product.

Simple to use, support is quickly available if needed

We have been using Desktop Shipper for over 6 years, and it has been reliable and consistent in ease of use.

Pros

I like the ease of use and integration into our marketplaces. It's great to have immediate support if it is needed.

Cons

Customs forms can be a challenge if marketplaces don't have the correct info.

Exactly what we were looking for!

Shout out to Customer service! The representative made implementation easy. Her patients with me and my questions is commendable. Her follow up kept me on track.

Pros

What I like most about this software is the software's ability to choose shipper and service upon scanning and weighing the order. Especially useful choosing DHL Global Mail Expedited vs. DHL Global Mail Expedited Plus shipping.

Cons

I've not found anything I dislike or like least about this software.

Dektop Shipper mailing software

Pros

We use this software to ship all of our orders daily. It is pretty easy to use and integrates seamlessly with other shipping software such as UPS Worldship.

Cons

I have no complaints about the software as it does everything we need in order to be able to fulfill our orders.

Great solution when selling on multiple channels. Excellent support

We have been using Desktop for years with no issues.

Pros

Simple UI that integrates easily with our 3P inventory software. When I call they answer the phone, either help right away or call back shortly.

Cons

Its pretty straight forward software and it works great, so no cons