I have been a user of Detrack since 2012 and recently, we've intensified the use of it as we ramp up our business to add more drivers and delivery routes. Detrack make it possible for us to scale up 50X. We couldn't have managed to do it without some sort of smart software. Best of all, the customer support is top-notch! Every time I have issues, they reply extremely fast AND more importantly, with a solution! Keep up the good work team!

Easy to set up and use for both the route planner and the delivery drivers. All the functions work perfectly and seamlessly. They are customisable too. Dashboard and all the tools are user-friendly.

Direct and seamless integration with e-commerce platform such as Shopify would be amazing to implement. It can currently be done using Zapier, but not the easiest to set up and it doesn't work seamlessly, so we're still reverting to manual Excel uploads for now.

Excellent

I needed to integrate it with an existing process and needed a few unusual features, like the ability to import a list of notification emails per delivery site. I learned the hard way that other delivery tracking/notification systems can't handle this. Before I started paying, I started with the free version and I got stuck with the file import. I emailed support thinking that, as a free user, I wouldn't get support, but I got an answer within a couple of hours AND it solved my problem! They attached the correct import spreadsheet and that fixed it.

There's a few little quirks in using the software - eg the page in which I tried to put in my billing info was unresponsive. I used the chat feature and immediately got a response with a workaround solution. Also, it took me a while to figure out how to customize the different notification emails. You sort of have to go to multiple places but I now realize that the tremendous flexibility in how these emails are set up and what info they include make it tailor fit my needs and it's easy now.

It has simply been great for our current needs.

How seamlessly the solution integrated across various locations nationwide, spanning coast to coast, and with diverse service providers, while providing a clear view of activity, was remarkable.

It did not have routing integrated but it's my understanding, there are plans for this option to be added.

So far so good.

Effective software with simple functions available that allows all users to understand and use easily.

Integration - Integration steps is complex and difficult to understand, and requires a lot of assistance from Detrack Support.

Was an easier platform to use than others and the cost and time savings that Detrack has created outweighs and cost of the system itself. A real users system to manage a multitude of vehicls in personalised situations.

The incredible amount of time saved from using a less conventional non platform based system. The ease of use of the system itself and the capabilities that are available to the customer that you never even realised were possible.

The split connection from Detrack to Elastic Routing for optimsing. Other platforms offer an integrated optimization function which is an additional time saver, would be nice for Detrack to have this optimisation for better fleet management.

wer easily. It has allowed us an easy way to organize (and in turn invoice) our work. It allows us to give the customer the access we want them to have easily to see the data relevant to them and gives our dispatch the ability to quickly make changes on the fly! The ability to upload routes and data from spreadsheet is excellent and (while we haven't used it), using an API to build in with other systems is very helpful also!

The versatility as well as the functionality. This could be used for any number of businesses that wanted to track vehicles and service work on the road while it's mainly focused on couriers. It's also easy to use...we taught 20 new drivers for a large product shipping how to use the software in about 3-5 mins each. Everyone operated it easily.

It appears overwhelming at first, though there are lots of tutorials and support is readily available to help. They reply to emails quickly and are always helpful

Very satisfied with the software and level of support. Allows me to schedule customer pickup requests and for my contractor to then schedule these with their drivers. The customer & I are then notified when the pickup is scheduled for and then receive a POD when it has been performed. Also sue to bar coded serial numbers on our battery containers being scanned I can track where any of our battery containers have come from in the event of a problem.

Our application of detrack is probably a little left field but we find it invaluable for running our battery collection service. Very easy to setup and use. Provides a great customer experience with notifications as to when we are going to perform their collection and deliver a replacement battery container and send them a POD once the job has been done. Based on the bar coded serial numbers on our containers I can track which customer site a containers has come from if there are any issues.

Completed jobs are marked on the Calendar as green however jobs that have been scheduled (assigned a driver & date) and those that haven't are both shown as blue, so I cannot distinguish between them.

My experience with Detrack has so far only been positive. We are saving time on preparing dispatch data, instant POD delivery to customers, and easily retrieved pas POD's to satisfy customer enquiries on deliveries. Also very handy to see where my driver is at any time of the day!

We are only a small one vehicle operation, but this software allowed us to move from a paper based delivery model to electronic sign on glass technology without too much fuss. There are more features to the software that we currently need, but the ones we do need are there and with a bit of help from the marvelous support folk at Detrack, we were up and running within a couple of hours. Integrating into our WMS was also a fairly painless exercise by our external IT support team. I have recommended it another of our 3rd party carriers, and even one of our clients, and they have also adopted it with no problems.

Nothing really to complain about with the software, although if I were being pedantic, a little more precise Help information on setting up notifications perhaps?

Detrack has everything you could need for logistics management. Simple driver management, easily schedule multiple deliveries & collections between multiple drivers. Update schedules and driving routes whilst drivers are out in the field. Accurate ETAs and much more. It's hard to find any fault with this app, especially based on it's pricing model too.

The interface across both desktop and mobile is easy to use. It's helped us to simplify and streamline our logistics management within our business. Being able to update our drivers with information whilst they're out on the go from one centralised platform is brilliant. It's also helped us to continue with our digital first scheme to reduce delivery paperwork and overall printing.

It would be great to have the ability to allow drivers to view tomorrow's schedule the day before, but this by no means detracts from the outstanding feature set and development that has already been put into this application.

We have multiple warehouses, our own and third party deliveries, with remote admin and with Detrack we know where our goods are, who is delivering them, and then finally proof of delivery tightly controlled and stored. Clever, agile, easy to use. It makes us look ahead of our game, keeps tight despatch control, with POD's at our fingertips at all times. Controls the drivers, we can even see their phone battery level, and call them to tell them to charge their battery!

There is nothing that we do not like about detrack.

I have been using Detrack for the management of deliveries for my Florist business for many years now. It has really helped to improve the delivery part of my service. By using Detrack we have a much more efficient system with excellent record keeping. I am now starting to work with Detracks companion software Elasticroute for route planning, particularly at busy peak periods. Both systems work seamlessly together and have provided me with a very good overall experience. When I do need any help with setup or queries, I have found Detrack support to be excellent every time. Overall Detrack is an excellent product.

Very easy to use by administration and drivers, helps to keep our deliveries organized with real-time delivery information. Has excellent data import and job search capabilities.

None - all aspects of the software works very well.

For me, you can be the cheapest in the market. But the main thing is the human touchpoint. And I can say for sure Detrack has nailed it! Their product team is the most responsive team I've ever dealt with. Any issues I've put across are all marvelously and swiftly resolved! This helps my company in being able to have a competitive edge in the market. Thank you, Team Detrack! And keep it up!

Tracking visibility, ease of use, intuitive.

Auto-billing, real-time vehicle tracking, more reports needed.

have been using it for the past years. overall is very gd and appreciate my friend for recommending me this powerful app.

Ease of usage and real time tracking of product. Proof of delivery is almost as immediate. call and sms fuction is wonderfully in place.

Unable to preview driver past route once driver offline.

helps keep track or deliveries and also tracking location features and stores signatures for any dispute if needed

currently haven't found anything that i dislike about this software

Easy to use, works well with our website. Useful features like map view and bulk updating deliveries are frequently used

Sometimes it takes a short while to refresh but does so frequently enough

wonderful product helps manage daily task for delivery can be customized to your liking

this has everything i could ask for currently dont have any dislikes about this

Before Detrack we plan the routes on paper and was a mess. With Detrack we have productive and clean delivery planning i reporting for every single delivery.

The driver app is very useful. The admin panel is very good. Very easy and convenient delivery management. Delivery proof with images and geo tagging. Easy API configuration with our EPR software. Very easy configuration for SMS notification.

GPS history on vehicles is missing. Group deliveries and organizing with which comes first and second and etc. is missing.

The user interface is easy to navigate. The ability to not only capture signatures and photos but to be able to set those as a requirement to complete the delivery is VERY useful.

I cannot think of anything I don't like.

The Detrack features are very easy to use, and configure to match our requirements. The whole system makes the life of our driver management team very easy!

Nothing to complain about at all regarding the Detrack system.

Great product. Rarely do we ever have issues with use or functionality. Good price. Prompt support.

Detrack solved our needs, and did so easily with prompt support to get us there.

Due to privacy (which I understand), we can't internally close out someone else's delivery without losing the photos taking of the product before it left the shop.

Easy importing and exporting of data for daily management

Picture uploaded by drivers could be auto focus for better picture quality

Great. Solves all our delivery notification and tracking needs.

It is so flexible and customisable. Like having your own software.

Should have a route optimiser built in to it.

Overall it meets our needs.

That it GPS tracks where the package was left and who it was handed to.

The format is frequently changing and the screen does not always update in real-time when more than one user are using it from multiple computers or phones. There is a delay that often requires closing out the site or app and refreshing.

in general it has been a great experience to work with detrack.

Very easy to use, and intuitive. Reports are great and clen

Maps need improvement. I still have a hard time locating drivers.

So far the service has been really good, and any help required is provided within hours,

Ability to generate simple run sheets, and the interoperability with Elastic Route to plan runs for drivers.

Ideally, Detrack would have it's own integrated mapping software for route planning. Having to use another app (Elastic Route) can be a bit painful, and creates some challenges when orders change.