All Dispatch Reviews
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TOM
Paper & Forest Products, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
COMPANY REVIEW
EXCELLENT TIME AND CUSTOMER SERVICE PRICING VERY COMPETTITIVE
PROSRELIABILTY & PROOF OF DELIVERY REQUIREMENTS PERFECT
CONSNO PROBLEMS WITH DISPATCH FOR TWO YEARS BILLING IS WELL DONE
Austin
Environmental Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Best Delivery Service Available
Best Service around! They are wonderful people and a great company
PROSMonitoring Deliveries for my customers Customer Service has always been perfect Drivers are great in my area
CONSNothing Love Dispatch and everything this company has to offer for our business
Tara
Chemicals, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
3
EASE OF USE
5
CUSTOMER SUPPORT
1
FUNCTIONALITY
5
Reviewed April 2024
Good if you only have 1 quick stop
My overall opinion of this company is that the concept is a good one. It allows a number of jobs for independent people to be able to fill at their will, However the proper execution has not been achieved and they don't seem to want to improve on it and work with the customers on their individual needs. Due to the lack of will from this company to acknowledge and address my concerns I will not be utilizing this service in the future I cannot support a company that does not work to serve its customers.
PROSIt is somewhat like Uber Eats to me. You enter your order and a driver selects it picks it up and delivers it. It is quick and convenient.
CONSI would not at all recommend if you have multiple stops you want to put on the order. After so much time of the driver being at the location loading they add "wait fees" in spite of the fact that the driver has not waited it is actually counting the load time. When the drivers arrive at my location I ask them what order they are going to deliver the stops in and help them load in that order. They are in and out in the fastest way possible yet I cannot get the Accounting Dept. to stop charging me this fee. I cannot even get a response to my emails sent to Customer Service. On top of that they only gave us Net 10 terms. I asked for Net 30 terms since I have to keep asking them to remove the "wait fees", Wait for this to happen then send it to my Corporate location before they can be paid and they cant even do that. So basically there is no resolution to this problem. My biggest problem with this company is the Billing and Customer Service.
Blake
Warehousing, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Amazing Courier
I love how simple and quick it is to set up each shipment. Also has amazing customer support.
CONSSometimes driver can arrive late or in the wrong type of vehicle but very rare.
Barbie
Construction, 5,001-10,000 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Dependable and fast
I have been using Dispatch for years and even when our division office changed locations pretty drastically, Dispatch was able to service us several times a week.
PROSI like the ease of placing an order and having all the tracking, receipts and commonly used locations in one place. Also the drivers are dependable, friendly and fast.
CONSNothing at all! I can't think of one negative aspect of Dispatch!
samantha
Retail, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed April 2024
Option Dispatch
The drivers are very friendly . When you get a regular driver they know exactly what needs to be done and customers like when they get the same driver
CONSThey are not always reliable . You cant get the same driver to deliver orders . If you submit an order after 2pm you are likely it will not be picked up .
Todd
Construction, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2024
Triangle Fastener Tampa
We have been using you for over 2 years and have also told the other TFC branches about your service. Very positive
PROSI like that you can schedule a delivery online.
CONSI really don't have much bad to say about the service.
andrew
Consumer Services, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed April 2024
Good service for a decent price
Able to set up future deliveries for anticipated needs. That takes the guess work out of figuring out how am i going to get something delivered at a specific time
CONSCustomer service needs improvement. It is not an easy task to speak to someone regarding concerns with my order.
Rose
Marketing and Advertising, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Pleased with Dispatch
WE like the ease of setting up a delivery. The drivers are always prompt and professional. Communication is easy
CONSfrom time to time prices seem alot higher than normal
Reasons for switching to Dispatch
Better service and professional drivers. Always prompt and dependable
Peter
Transportation/Trucking/Railroad, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
REVIEW 04-17-24
like that we can get small or large shipments to out customer day of.
CONSOnly con is not all delivery drivers take proof of delivery pictures which could potentially lead to a dispute.
Edward
Building Materials, 501-1,000 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
AMES STORE 3209 - Midtown Atlanta
Easy access and have the ability to get merchandise on the same day
CONSSome drivers add features or value add which is not warranted